The document provides instructions for evaluating a Pizza Hut home delivery order. The evaluator is asked to order food between RM25-35 from the Pizza Hut store located in Sri Petaling between 12:15-2:15pm on December 21, 2009. They must call the store for delivery between 7:45-8pm and evaluate various aspects of the ordering, delivery and food quality experience. The evaluation form includes ratings for customer service, food quality and likelihood to recommend Pizza Hut to others.

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Pizza Hut Evaluation
Home Delivery
Shopper Details: Assignment no.
MOHD HASIM DRAMAN
616660008
417-A KG BUKIT CHATAK Shopper code
DUNGUN DUNGUN
7000661301
You must submit the evaluation results and the receipt collected during your evaluation
within 8 hours of completing the assignment.
If you have an enquiry about your assignment, log it at www.xec.gapbuster.com
Dear Mohd Hasim Draman
Thank you for agreeing to complete this confidential assignment for GAPbuster.
What? Pizza Hut - Home Delivery Evaluation
60P3010068 Sri Petaling
Who? Store opening hours: Mon-Sun 11:00 AM to 11:00 PM
Ground & 1st Floor No 16&16-1, Langsari Business Centre, Jalan Radin Anum, Bandar Baru Seri Petaling
Where? Kuala Lumpur
Kuala Lumpur57000
Monday, December-21-2009
When?
Mon - Thu (12.15pm - 2.15pm)
Timeframe: This assignment must be completed within this time.
Outlet
Notes?
Payment for Job= RM 30 reimbursement + RM 10 fee
Pay?
$ 20 Agreed Extra
Important
Please note, a maximum of 2 kinds of valid starters can be orderd as from December.
Please do not pay with exact money as part of the assessment for accuracy for this assignment is related to
whether they give you the correct change. For this reason, please pay at the register and allow the staff
member to give you change before on any gratuity.
you pass
Take note of whether they have given you the correct amount. A valid receipt should be provided which
contains the individual items that you have ordered and change that you have been given.
What you need to do?
1. You are required to check that you live within the store Delivery zone!
Before booking this delivery visit, you need to go to the shopper noticeboard and check that the store you wish to book the delivery
assignment for delivers to your address.
2. Call one system number 1-300-88-2525 (local call charge applies)
3. Order food from the menu options available (as described on the next page).
You can order from the list of valid items from a minimum of 25RM to a maximum of 35RM.
4. You must place order from a home, house or office and not from a public place like park, roadside, car or gas station.
5. Try to place your order at the beginning of the timeframe where possible.
6. Call at least 20 minutes before the end of time frame.
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