The document summarizes the results of a survey conducted with managers and employees of 5 retail shops regarding their human resource policies and practices. The survey found that the shops used different HR strategies - some focused on employee retention, others on training or cost reduction. Regarding employee motivation and training, the shops employed techniques like bonuses, problem solving, performance appraisals, and on-the-job and off-the-job training. Employees reported overall satisfaction with their work environment and saw opportunities for growth, and most issues were resolved quickly.