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House Party & SodaStream
EXPERIENTIAL EARNED MEDIA: THE
FACTS, THE STATS, THE PROOF
Chris Maher
CEO
@ChrisMaher20
Chris.maher@houseparty.fun
Kristin Harp
US Marketing Manager
@SodaStreamUSA
kristinh@sodastream.com
The Facts and Stats
Chris Maher
CEO
4
All Earned Is Not Created Equal
Experience-Driven Social Marketing:
Deeper Engagement for Stronger Advocacy & Bigger Lifts
Earned is the most powerful media
&
‘Experience-driven’ is the most
powerful earned
5
Experience-Driven Social
The Most Powerful Medium in the Mix
6
Deeper
Engagement
of In-Person
Experience
Stronger
Advocacy
Online
& Off
Bigger
Lifts
In Branding
& Sales
A Primer:
Earned Is the
Most Powerful Media
7
Earned Media Is the Most Trusted
29%
33%
33%
36%
40%
41%
42%
46%
47%
47%
47%
47%
50%
58%
58%
70%
92%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Text ads on mobile phones
Display ads on mobile devices
Online banner ads
Online video ads
Search engine results ads
Ads before movies
Radio
Newspaper
Billboards/outdoor advertising
Magazines
TV
Brand sponsorships
Emails signed up for
Editorial content (e.g., newspaper article)
Brand websites
Consumer opinions posted online
Recommendations from people known
Have some degree of trust* in the following forms of advertising
(April 2012)
Source: The Nielsen Company. 8
Earned Is the Most Powerful Media
Recommendations from personal acquaintances are the most trusted
form of advertising. (Nielsen)
75% of consumers don’t believe companies tell the
truth in advertising. (Yankelovich)
Recommendations are the #1 driver of consumer purchase decisions at all
stages of the cycle. (Keller Fay)
WOM customers have nearly twice the long-
term value. (Villanueva et al)
9
Experience-Driven Is
the Most Powerful Earned
10
Experience-Driven Social
The Most Powerful Medium in the Mix
11
Deeper
Engagement
of In-Person
Experience
In-Person Experience Generates
Deeper Engagement
12
More Time with Consumer per
Marketing Dollar Spent
Total Hours:
469,934
eCPM-30 seconds of
engagement:
$4.15
13
Hours of consumer engagement with featured brand during
a 5,000-party campaign, by type of activity
Experience-Driven Social
The Most Powerful Medium in the Mix
14
Stronger
Advocacy
Online
& Off
More Persuasive Advocacy:
More Credible & Passionate
15
More Far-Reaching Advocacy:
Experience-Driven Social Can Have Mass Reach
16
Unique people reached by, and typical CPMs of, select major media
Sources: The Nielsen Company, Google, Audit Bureau of Circulation
(CPM:$20) (CPM:$7) (CPM:$5) (CPM:$15) (CPM:$10)
Experience-Driven Social
The Most Powerful Medium in the Mix
17
Bigger
Lifts
In Branding
& Sales
18
Bigger Brand Lifts
Experience-Driven Social
Generates Bigger Brand Lifts
19
Average Favorability, Advocacy-Intent, and Purchase-Intent of the
featured product, pre- and post-party, among party guests
30%
26% 26%
76% 76%
72%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Favorability Advocacy-Intent Purchase-Intent
Pre-Campaign Post-Campaign
155%
Lift 196%
Lift
183%
Lift
Lifts that Last Longer
20
Product knowledge, favorability and advocacy-intent of the featured product, among
hosts, guests, conversation partners and control, 6 months after a House Party campaign
Source: ChatThreads
34%
56%
10%
84%
93%
75%
70%
89%
60%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Product Knowledge Favorability Advocacy-Intent
Control Partygoers Conversation Partners
“When I saw a
commercial for the
cooking creme,
I literally yelled out
loud and said, that's
the Philadelphia
cooking creme!"
21
Lifts in Marketing Receptivity
Post-Campaign Average: 69%
Bigger Sales Lifts
22
Test/Control Markets
Measure Sales Lift
23
Test Stores
Control Stores
Nielsen Matched panel design for a House Party campaign
Source: The Nielsen Company.
Test Stores Show Big Sales Lift
24
Sales of featured product, in test and control stores,
6 months after a 15,000 party campaign
Source: The Nielsen Company.
Millions in Extra Revenue for
Extremely High ROI
25
Millions in extra revenue for extremely high ROI
Percent of sales driven by House Parties 11%
Incremental gross revenue $6,803,706
Incremental gross profit $3,401,853
ROI in gross revenue (revenue/cost) $3.94
ROI in gross profit (profit/cost) $1.97
For every $1 the brand
spent, it got back:
$3.94 in revenue
$1.97 in profit
Keller Fay Talk Track Research
Validates Key Findings
After “need,” “good experience” sparks the most earned
Experience-driven earned is the most credible
Experience-driven earned sparks the most action
Pass along, Seek more info, Purchase
Over half of experience-driven earned contains strong
buy/try recommendations
26
Key Takeaways
Earned is the most powerful media, and
Experience-driven is the most powerful earned
27
Deeper
Engagement
of In-Person
Experience
Stronger
Advocacy
Online
& Off
Bigger
Lifts
In Branding
& Sales
The Proof: “Fizz the Season”
House Party yields sales for SodaStream
Kristin Harp
US Marketing Manager
Everyone loves soda…
but will they make their own?
Convince consumers that making
soda at home is:
• A great-tasting value
• Earth-friendly, eliminating
the lugging and storing of bottles
and cans
The key to our mission:
Changing consumer behavior
Welcome to the Party!
Seeing is believing…
The “Fizz the Season” campaign
had all the marketing elements bubbling to the surface
Everyone wanted in on the action!
Total applications: 59,377
• Women
• Age 25-55
• Have children age 9+
• Drink soda or sparkling water at
least once a week
• A mix of current/new
SodaStream users
• House Party website
• House Party database
• SodaStream social media
communities
• House Party social media
communities
Participants connected with SodaStream
and each other—on the House Party site
The Party Pack put SodaStream in
hands, homes and conversations—
creating memorable consumer experiences
National Party Dates:
November 17, 2012 and December 8, 2012
…
Homes Nationwide 2,000
Thirsty Partygoers 29,376
Unique People Reached 4,973,510
Total impressions 38,885,574
“Fizz the Season”
reached the masses
Hours of brand engagement 181,416
Photos posted 9,685
Facebook posts 174,458
Tweets 38,885,574
Opt-ins 38,590
“Fizz the Season”
engaged partygoers and generated trial
The campaigns delivered
double digit brand lifts
17
21
14 15 15
60
74 74
59 59
0
10
20
30
40
50
60
70
80
Familiarity Favorability Advocacy-Intent Purchase-Intent
(Machine)
Purchase-Intent
(Sodamix Flavors)
Pre-Campaign Post-Campaign
43pt
Lift
53pt
Lift 60pt
Lift
44pt
Lift
44pt
Lift
And best of all
all those recommendations drove sales
Chris Maher
CEO
@ChrisMaher20
Chris.maher@houseparty.fun
Kristin Harp
US Marketing Manager
@SodaStreamUSA
kristinh@sodastream.com

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EXPERIENTIAL EARNED MEDIA: THE FACTS, THE STATS, THE PROOF

  • 1. House Party & SodaStream EXPERIENTIAL EARNED MEDIA: THE FACTS, THE STATS, THE PROOF
  • 2. Chris Maher CEO @ChrisMaher20 Chris.maher@houseparty.fun Kristin Harp US Marketing Manager @SodaStreamUSA kristinh@sodastream.com
  • 3. The Facts and Stats Chris Maher CEO
  • 4. 4 All Earned Is Not Created Equal Experience-Driven Social Marketing: Deeper Engagement for Stronger Advocacy & Bigger Lifts
  • 5. Earned is the most powerful media & ‘Experience-driven’ is the most powerful earned 5
  • 6. Experience-Driven Social The Most Powerful Medium in the Mix 6 Deeper Engagement of In-Person Experience Stronger Advocacy Online & Off Bigger Lifts In Branding & Sales
  • 7. A Primer: Earned Is the Most Powerful Media 7
  • 8. Earned Media Is the Most Trusted 29% 33% 33% 36% 40% 41% 42% 46% 47% 47% 47% 47% 50% 58% 58% 70% 92% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Text ads on mobile phones Display ads on mobile devices Online banner ads Online video ads Search engine results ads Ads before movies Radio Newspaper Billboards/outdoor advertising Magazines TV Brand sponsorships Emails signed up for Editorial content (e.g., newspaper article) Brand websites Consumer opinions posted online Recommendations from people known Have some degree of trust* in the following forms of advertising (April 2012) Source: The Nielsen Company. 8
  • 9. Earned Is the Most Powerful Media Recommendations from personal acquaintances are the most trusted form of advertising. (Nielsen) 75% of consumers don’t believe companies tell the truth in advertising. (Yankelovich) Recommendations are the #1 driver of consumer purchase decisions at all stages of the cycle. (Keller Fay) WOM customers have nearly twice the long- term value. (Villanueva et al) 9
  • 10. Experience-Driven Is the Most Powerful Earned 10
  • 11. Experience-Driven Social The Most Powerful Medium in the Mix 11 Deeper Engagement of In-Person Experience
  • 13. More Time with Consumer per Marketing Dollar Spent Total Hours: 469,934 eCPM-30 seconds of engagement: $4.15 13 Hours of consumer engagement with featured brand during a 5,000-party campaign, by type of activity
  • 14. Experience-Driven Social The Most Powerful Medium in the Mix 14 Stronger Advocacy Online & Off
  • 15. More Persuasive Advocacy: More Credible & Passionate 15
  • 16. More Far-Reaching Advocacy: Experience-Driven Social Can Have Mass Reach 16 Unique people reached by, and typical CPMs of, select major media Sources: The Nielsen Company, Google, Audit Bureau of Circulation (CPM:$20) (CPM:$7) (CPM:$5) (CPM:$15) (CPM:$10)
  • 17. Experience-Driven Social The Most Powerful Medium in the Mix 17 Bigger Lifts In Branding & Sales
  • 19. Experience-Driven Social Generates Bigger Brand Lifts 19 Average Favorability, Advocacy-Intent, and Purchase-Intent of the featured product, pre- and post-party, among party guests 30% 26% 26% 76% 76% 72% 0% 10% 20% 30% 40% 50% 60% 70% 80% Favorability Advocacy-Intent Purchase-Intent Pre-Campaign Post-Campaign 155% Lift 196% Lift 183% Lift
  • 20. Lifts that Last Longer 20 Product knowledge, favorability and advocacy-intent of the featured product, among hosts, guests, conversation partners and control, 6 months after a House Party campaign Source: ChatThreads 34% 56% 10% 84% 93% 75% 70% 89% 60% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Product Knowledge Favorability Advocacy-Intent Control Partygoers Conversation Partners
  • 21. “When I saw a commercial for the cooking creme, I literally yelled out loud and said, that's the Philadelphia cooking creme!" 21 Lifts in Marketing Receptivity Post-Campaign Average: 69%
  • 23. Test/Control Markets Measure Sales Lift 23 Test Stores Control Stores Nielsen Matched panel design for a House Party campaign Source: The Nielsen Company.
  • 24. Test Stores Show Big Sales Lift 24 Sales of featured product, in test and control stores, 6 months after a 15,000 party campaign Source: The Nielsen Company.
  • 25. Millions in Extra Revenue for Extremely High ROI 25 Millions in extra revenue for extremely high ROI Percent of sales driven by House Parties 11% Incremental gross revenue $6,803,706 Incremental gross profit $3,401,853 ROI in gross revenue (revenue/cost) $3.94 ROI in gross profit (profit/cost) $1.97 For every $1 the brand spent, it got back: $3.94 in revenue $1.97 in profit
  • 26. Keller Fay Talk Track Research Validates Key Findings After “need,” “good experience” sparks the most earned Experience-driven earned is the most credible Experience-driven earned sparks the most action Pass along, Seek more info, Purchase Over half of experience-driven earned contains strong buy/try recommendations 26
  • 27. Key Takeaways Earned is the most powerful media, and Experience-driven is the most powerful earned 27 Deeper Engagement of In-Person Experience Stronger Advocacy Online & Off Bigger Lifts In Branding & Sales
  • 28. The Proof: “Fizz the Season” House Party yields sales for SodaStream Kristin Harp US Marketing Manager
  • 29. Everyone loves soda… but will they make their own? Convince consumers that making soda at home is: • A great-tasting value • Earth-friendly, eliminating the lugging and storing of bottles and cans
  • 30. The key to our mission: Changing consumer behavior
  • 31.
  • 32. Welcome to the Party!
  • 34.
  • 35. The “Fizz the Season” campaign had all the marketing elements bubbling to the surface
  • 36. Everyone wanted in on the action! Total applications: 59,377 • Women • Age 25-55 • Have children age 9+ • Drink soda or sparkling water at least once a week • A mix of current/new SodaStream users • House Party website • House Party database • SodaStream social media communities • House Party social media communities
  • 37. Participants connected with SodaStream and each other—on the House Party site
  • 38. The Party Pack put SodaStream in hands, homes and conversations— creating memorable consumer experiences
  • 39. National Party Dates: November 17, 2012 and December 8, 2012 …
  • 40. Homes Nationwide 2,000 Thirsty Partygoers 29,376 Unique People Reached 4,973,510 Total impressions 38,885,574 “Fizz the Season” reached the masses
  • 41. Hours of brand engagement 181,416 Photos posted 9,685 Facebook posts 174,458 Tweets 38,885,574 Opt-ins 38,590 “Fizz the Season” engaged partygoers and generated trial
  • 42. The campaigns delivered double digit brand lifts 17 21 14 15 15 60 74 74 59 59 0 10 20 30 40 50 60 70 80 Familiarity Favorability Advocacy-Intent Purchase-Intent (Machine) Purchase-Intent (Sodamix Flavors) Pre-Campaign Post-Campaign 43pt Lift 53pt Lift 60pt Lift 44pt Lift 44pt Lift
  • 43. And best of all all those recommendations drove sales
  • 44. Chris Maher CEO @ChrisMaher20 Chris.maher@houseparty.fun Kristin Harp US Marketing Manager @SodaStreamUSA kristinh@sodastream.com

Editor's Notes

  1. Talk track – deep engagement, authenticity, credibility,