Earned is the most powerful media and ‘Experience-driven’ is the most powerful earned.
Learn how the SodaStream “Fizz the Season” House Party reached nearly 5 million people, resulting in 181,000 hours of brand engagement and double digit brand lifts.
4. 4
All Earned Is Not Created Equal
Experience-Driven Social Marketing:
Deeper Engagement for Stronger Advocacy & Bigger Lifts
5. Earned is the most powerful media
&
‘Experience-driven’ is the most
powerful earned
5
6. Experience-Driven Social
The Most Powerful Medium in the Mix
6
Deeper
Engagement
of In-Person
Experience
Stronger
Advocacy
Online
& Off
Bigger
Lifts
In Branding
& Sales
8. Earned Media Is the Most Trusted
29%
33%
33%
36%
40%
41%
42%
46%
47%
47%
47%
47%
50%
58%
58%
70%
92%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Text ads on mobile phones
Display ads on mobile devices
Online banner ads
Online video ads
Search engine results ads
Ads before movies
Radio
Newspaper
Billboards/outdoor advertising
Magazines
TV
Brand sponsorships
Emails signed up for
Editorial content (e.g., newspaper article)
Brand websites
Consumer opinions posted online
Recommendations from people known
Have some degree of trust* in the following forms of advertising
(April 2012)
Source: The Nielsen Company. 8
9. Earned Is the Most Powerful Media
Recommendations from personal acquaintances are the most trusted
form of advertising. (Nielsen)
75% of consumers don’t believe companies tell the
truth in advertising. (Yankelovich)
Recommendations are the #1 driver of consumer purchase decisions at all
stages of the cycle. (Keller Fay)
WOM customers have nearly twice the long-
term value. (Villanueva et al)
9
13. More Time with Consumer per
Marketing Dollar Spent
Total Hours:
469,934
eCPM-30 seconds of
engagement:
$4.15
13
Hours of consumer engagement with featured brand during
a 5,000-party campaign, by type of activity
16. More Far-Reaching Advocacy:
Experience-Driven Social Can Have Mass Reach
16
Unique people reached by, and typical CPMs of, select major media
Sources: The Nielsen Company, Google, Audit Bureau of Circulation
(CPM:$20) (CPM:$7) (CPM:$5) (CPM:$15) (CPM:$10)
19. Experience-Driven Social
Generates Bigger Brand Lifts
19
Average Favorability, Advocacy-Intent, and Purchase-Intent of the
featured product, pre- and post-party, among party guests
30%
26% 26%
76% 76%
72%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Favorability Advocacy-Intent Purchase-Intent
Pre-Campaign Post-Campaign
155%
Lift 196%
Lift
183%
Lift
20. Lifts that Last Longer
20
Product knowledge, favorability and advocacy-intent of the featured product, among
hosts, guests, conversation partners and control, 6 months after a House Party campaign
Source: ChatThreads
34%
56%
10%
84%
93%
75%
70%
89%
60%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Product Knowledge Favorability Advocacy-Intent
Control Partygoers Conversation Partners
21. “When I saw a
commercial for the
cooking creme,
I literally yelled out
loud and said, that's
the Philadelphia
cooking creme!"
21
Lifts in Marketing Receptivity
Post-Campaign Average: 69%
23. Test/Control Markets
Measure Sales Lift
23
Test Stores
Control Stores
Nielsen Matched panel design for a House Party campaign
Source: The Nielsen Company.
24. Test Stores Show Big Sales Lift
24
Sales of featured product, in test and control stores,
6 months after a 15,000 party campaign
Source: The Nielsen Company.
25. Millions in Extra Revenue for
Extremely High ROI
25
Millions in extra revenue for extremely high ROI
Percent of sales driven by House Parties 11%
Incremental gross revenue $6,803,706
Incremental gross profit $3,401,853
ROI in gross revenue (revenue/cost) $3.94
ROI in gross profit (profit/cost) $1.97
For every $1 the brand
spent, it got back:
$3.94 in revenue
$1.97 in profit
26. Keller Fay Talk Track Research
Validates Key Findings
After “need,” “good experience” sparks the most earned
Experience-driven earned is the most credible
Experience-driven earned sparks the most action
Pass along, Seek more info, Purchase
Over half of experience-driven earned contains strong
buy/try recommendations
26
27. Key Takeaways
Earned is the most powerful media, and
Experience-driven is the most powerful earned
27
Deeper
Engagement
of In-Person
Experience
Stronger
Advocacy
Online
& Off
Bigger
Lifts
In Branding
& Sales
28. The Proof: “Fizz the Season”
House Party yields sales for SodaStream
Kristin Harp
US Marketing Manager
29. Everyone loves soda…
but will they make their own?
Convince consumers that making
soda at home is:
• A great-tasting value
• Earth-friendly, eliminating
the lugging and storing of bottles
and cans
30. The key to our mission:
Changing consumer behavior
35. The “Fizz the Season” campaign
had all the marketing elements bubbling to the surface
36. Everyone wanted in on the action!
Total applications: 59,377
• Women
• Age 25-55
• Have children age 9+
• Drink soda or sparkling water at
least once a week
• A mix of current/new
SodaStream users
• House Party website
• House Party database
• SodaStream social media
communities
• House Party social media
communities