The document discusses research on how much information people retain through different learning styles. It finds that people retain 10% of what they read, 20% of what they hear, 30% of what they see, 50% of what they see and hear, 70% of what is discussed with others, 80% of what they experience personally, and 95% of what they teach to someone else, according to William Glasser.

1. • 10% ofwhat we READ
• 20% of what we HEAR
• 30% of what we SEE
• 50% of what we SEE and HEAR
• 70% of what is DISCUSSED with OTHERS
• 80% of what is EXPERIENCED PERSONALLY
• 95% of what we TEACH TO SOMEONE ELSE
- William Glasser, developer of the Choice Theory

2. Seven Caring Habits Seven Deadly habits
Encouraging Criticizing
Listening Blaming
Accepting Complaining
Trusting Nagging
Respecting Threatening
Negotiating differences Punishing
Supporting Bribing or rewarding to
control