Employee engagement and the art of storytellingInteract
The document discusses using storytelling to engage employees. It provides an overview of how stories activate different parts of the brain and are more memorable than facts alone. The document then discusses what makes a good story, including trust, familiarity, relatability, and drama. It presents a WASH framework for constructing stories and provides tips for using stories in internal communications. Leaders are encouraged to be storytellers to appeal to emotions, simplify complex issues, and help employees connect beliefs to their work. Ways to source authentic employee stories are also presented.
The document discusses micro-marketing and building customer loyalty through targeted, personalized messaging. It argues that current marketing approaches are ineffective and don't focus enough on loyalty. The key goals are to create a marketing system that supports meaningful action and rethink how marketing builds loyalty over time through the right messages to the right people at the right times. It proposes using technology to implement a personalized client touchpoint process from initial contact to upsells and cross-sells to build appreciation and long-term success.
Social Truth: Revealing what Truly Matters to CustomersBrandwatch
This document discusses how businesses can uncover the "truth" about their customers to improve customer experience. It notes that customer value is now defined by mental energy rather than just currency, and that personalization should be based on "tribal allegiances" rather than just individual profiles. The document presents a framework for discovering the mutual resonance between what matters to brands and what matters to audiences. It emphasizes the importance of contextual data and design approaches that solve higher-order problems to create emotional customer experiences.
More Than A Feeling - How to Quantify Emotion in CXMattersight
The document discusses measuring emotions in customer experience. It argues that capturing customer emotions is important but challenging due to the many measurement tools. It recommends building a measurement toolbox by defining metrics for key emotions, finding experiences where emotions most impact behavior, and identifying value-creating versus value-destroying emotions. Examples of tools for measuring emotions include surveys, sentiment analysis, facial coding, voice analysis, and body sensors. Case studies show how companies have used these tools to better understand customer emotions.
October 15 Inbound Lunch Bunch:Creating Personal Digital ExperienceHighRoad Solution
This document discusses creating personal digital experiences. It notes that people are more likely to believe recommendations from friends than TV or banner ads. To get people to recommend experiences, companies need to meet expectations across at least 10 touchpoints. Associations should set realistic expectations, focus on entertainment over quantity, review data to improve, and praise positive experiences. The document also provides examples of what some associations are doing to personalize digital experiences, such as improving ecommerce, using content recommendations, and developing user personas.
The document discusses the importance of maintaining a positive mindset and attitude when facing challenges in real estate sales. It tells a story about a Quaker whose daughter was sad about her dog being hit by a car, but her father showed her flowers outside to cheer her up, saying she was "looking out the wrong window". The document advises real estate agents to look at challenges through the "right window" by filling their minds with positive thoughts each morning about having a successful day and receiving congratulations on sales. It concludes that one's thoughts shape one's reality, so agents should think positively.
Taming the Social Media Beast - Social Media Analytics for Marketersmariannemadden
Presented at Web Analytics Wednesday on 3/25/09 in San Diego. Ideas for defining concrete KPIs for social media initiatives, projecting ROI, setting realistic expectations and more.
25 Quotes Shaping The Future of Marketing - BloggingeHowBLoggingeHow
More @ http://www.bloggingehow.com
25 Quotes Shaping The Future of Marketing - BloggingeHow
Follow Bloggingehow on Facebook >> http://www.facebook.com/bloggingehow
Follow BloggingeHow on Twitter >>
https://twitter.com/#!/BLoggingeHow
Follwo BloggingeHow on Google+ >>
https://plus.google.com/107489234195718225165/
Do share the post with your circle. It helps a lot :)
Employee engagement and the art of storytellingInteract
The document discusses using storytelling to engage employees. It provides an overview of how stories activate different parts of the brain and are more memorable than facts alone. The document then discusses what makes a good story, including trust, familiarity, relatability, and drama. It presents a WASH framework for constructing stories and provides tips for using stories in internal communications. Leaders are encouraged to be storytellers to appeal to emotions, simplify complex issues, and help employees connect beliefs to their work. Ways to source authentic employee stories are also presented.
The document discusses micro-marketing and building customer loyalty through targeted, personalized messaging. It argues that current marketing approaches are ineffective and don't focus enough on loyalty. The key goals are to create a marketing system that supports meaningful action and rethink how marketing builds loyalty over time through the right messages to the right people at the right times. It proposes using technology to implement a personalized client touchpoint process from initial contact to upsells and cross-sells to build appreciation and long-term success.
Social Truth: Revealing what Truly Matters to CustomersBrandwatch
This document discusses how businesses can uncover the "truth" about their customers to improve customer experience. It notes that customer value is now defined by mental energy rather than just currency, and that personalization should be based on "tribal allegiances" rather than just individual profiles. The document presents a framework for discovering the mutual resonance between what matters to brands and what matters to audiences. It emphasizes the importance of contextual data and design approaches that solve higher-order problems to create emotional customer experiences.
More Than A Feeling - How to Quantify Emotion in CXMattersight
The document discusses measuring emotions in customer experience. It argues that capturing customer emotions is important but challenging due to the many measurement tools. It recommends building a measurement toolbox by defining metrics for key emotions, finding experiences where emotions most impact behavior, and identifying value-creating versus value-destroying emotions. Examples of tools for measuring emotions include surveys, sentiment analysis, facial coding, voice analysis, and body sensors. Case studies show how companies have used these tools to better understand customer emotions.
October 15 Inbound Lunch Bunch:Creating Personal Digital ExperienceHighRoad Solution
This document discusses creating personal digital experiences. It notes that people are more likely to believe recommendations from friends than TV or banner ads. To get people to recommend experiences, companies need to meet expectations across at least 10 touchpoints. Associations should set realistic expectations, focus on entertainment over quantity, review data to improve, and praise positive experiences. The document also provides examples of what some associations are doing to personalize digital experiences, such as improving ecommerce, using content recommendations, and developing user personas.
The document discusses the importance of maintaining a positive mindset and attitude when facing challenges in real estate sales. It tells a story about a Quaker whose daughter was sad about her dog being hit by a car, but her father showed her flowers outside to cheer her up, saying she was "looking out the wrong window". The document advises real estate agents to look at challenges through the "right window" by filling their minds with positive thoughts each morning about having a successful day and receiving congratulations on sales. It concludes that one's thoughts shape one's reality, so agents should think positively.
Taming the Social Media Beast - Social Media Analytics for Marketersmariannemadden
Presented at Web Analytics Wednesday on 3/25/09 in San Diego. Ideas for defining concrete KPIs for social media initiatives, projecting ROI, setting realistic expectations and more.
25 Quotes Shaping The Future of Marketing - BloggingeHowBLoggingeHow
More @ http://www.bloggingehow.com
25 Quotes Shaping The Future of Marketing - BloggingeHow
Follow Bloggingehow on Facebook >> http://www.facebook.com/bloggingehow
Follow BloggingeHow on Twitter >>
https://twitter.com/#!/BLoggingeHow
Follwo BloggingeHow on Google+ >>
https://plus.google.com/107489234195718225165/
Do share the post with your circle. It helps a lot :)
The document discusses using gamification in retail through a mystery shopping program called "The Hunt". The Hunt was a 5 week program across 100 stores that challenged 1,000 salespeople to identify a "Mystery Man" customer through clues. Employees became more alert and engaged customers more. As a result of The Hunt, sales increased 4.7% for the retail organization and both employees and customers had more fun and engagement with the shopping experience.
Dan Pink discusses the surprising science of motivation in his presentation. He argues that cash incentives do more harm than good and actually narrow people's focus. While mechanical skills may result in higher performance under incentives, more complex cognitive skills result in poorer performance when incentives are used. Higher incentives can actually lead to poorer performance overall. Companies like Google that give employees free range of their work without higher pay have seen great success with innovations like Gmail and Google Maps. Money is not the key to success - it is how one gets there that is most rewarding.
This document outlines the key steps to running a successful influencer marketing campaign, including finding influencers, developing campaign content, negotiating budgets, measuring success, and identifying warning signs. The main points covered are researching influencers to find the right fit, approaching influencers respectfully, developing ideas that sell a message rather than just a product, and establishing clear metrics like costs per engagement to measure the campaign's effectiveness.
Meghann Farnsworth is the director of distribution and engagement at the Center for Investigative Reporting. She manages a team dedicated to distribution, communications, online and on-the-ground engagement, outreach, and marketing for CIR content.
Previously, Farnsworth was the senior digital media manager at Home Front Communications in Washington, D.C., where she worked in digital media management, interactive development and outreach for nonprofit and government clients. She also served as the associate editor of forums at PBS NewsHour where she created interactive online forums that helped grow and engage the NewsHour's online audience.
She has presented at a number of conferences including SXSW, the Online News Association, Logan Symposium, Knight Digital Media Center, LearningLab 2013, Journalism Education Association, National Scholastic Press Association and others.
She earned her master's degree in journalism from University of California, Berkeley, in 2007 and an undergraduate degree from the University of Oregon in 2003.
Customer Satisfaction: Preventing churn by knowing your customer - Martti Rautanen, Customer Relationship Manager at Surveypal and Aleksander Cardwell, Product Marketing Manager at Surveypal
Increasing the ROI of Consumer InsightsTom De Ruyck
This document discusses the importance of activating insights and increasing their return on investment (ROI). It highlights that while marketers spend billions on research, there is no correlation found between spending and quality of insights. Through interviews and surveys, the authors found that while marketers believe they spend enough on insights, they tend to forget them and insights do not always change business practices. The document then provides exercises and frameworks to help insights flow through organizations by seeding, activating, collaborating and harvesting insights. It introduces the concept of the "Insight Activation Studio" to facilitate sharing observations and turning insights into habits within companies.
Neuroscience helps brands tell better stories by understanding how people think and how communications are measured. It shows that stories engage people by taking them on an emotional journey and help brands deliver messages and build associations by playing different roles in the story, like a hero, enabler, or reward. Neuroscience can also help brands understand how to generate reactions through an effective narrative arc and ensure the brand is credible in the story.
Delight 2016 | Delight is not a Campaign — Maggie LangDelight Summit
Marketers, executives and agencies across the world are busy crafting strategies that revolve around delighting their customers. Yet, brands still struggle to deliver on the promise. Delight is part of something much larger than a campaign, or even a strategy. It's a life-sized cut-out of Channing Tatum in your hotel room. It's a "good luck" card signed by every hotel employee when you check in for a big interview the next day. And sometimes, it's getting a great bottle of Oregon Pinot Noir sent to your house when you post a great snap from wine hour on Instagram. Kimpton Hotels & Restaurants have become a beloved brand by delighting their guests for over 35 years, and Maggie will share how a culture is paramount to delivering on a brand promise of delight.
Presented at Delight 2016 by Maggie Lang, Kimpton Hotels & Restaurants
http://delight.us/conference
The document provides tips for generating creative ideas when inspiration is lacking. It suggests clearing your mind by stepping away from your desk, revisiting past successful ideas, thinking outside the box by getting outside the office, eliminating negative thinking, looking for inspiration from others, keeping an open mind to new perspectives, and consuming a wide range of content from different sources. The last tip encourages identifying your own "magic wand" or tool that helps make your creative magic happen.
SXSW Interactive is an annual conference in Austin, Texas that focuses on emerging technologies. It is a place where brands launch new products and startups debut ideas to connect with funding. It is also where new technologies like Angry Birds are released. In 2012, the most talked about company was Nike, as it positioned itself as a technology company rather than just an athletic brand. Foursquare unveiled a new feature that built social sharing into its core location-based app. The conference showed that the lines are blurring between technology companies and other industries, and that creating useful experiences for customers that lead to behavior change will be key to building loyalty.
Crowdsourcing has matured from early social suggestion boxes to focused campaigns with clear questions and selection criteria. It now addresses a wide variety of business needs from cost savings to product innovation. Gamification uses motivational techniques derived from game mechanics to influence participant behavior and outcomes. It incorporates achievement, recognition, competition and rewards to shift the utility curve and encourage greater participation and effort. Crowdsourcing now taps the cognitive abundance of both internal and external participants to challenge assumptions and generate novel solutions.
We live in an age of information overload. More choice, more noise, more distractions.
How can you hope to stand out in a world where attention has become a commodity, where everyone is shouting louder to be heard above the crowd?
Simple. You play a different game. You do less.
The document provides 8 dos and don'ts for positive brand management during a PR crisis. It advises to gather facts quickly, prepare a crisis plan and team, communicate empathically with key audiences, prioritize public interest over the organization, be transparent and honest in communications, recognize public opinion can be harsh, address issues openly rather than hoping they disappear, and engage with media directly to control the narrative. Good PR focuses on building people and relationships.
The document discusses customer insights, which are described as a deep understanding of the underlying needs and motivations that drive customer behavior. Customer insights are generated through extensive research such as observing what customers do, say, feel and think; asking why repeatedly to understand motivations; and analyzing both qualitative and quantitative customer data to identify patterns and connect insights. The key is developing a holistic view of customers to inspire new ideas and drive business growth.
Stories provide context and meaning to information by connecting causes and effects in a way that mimics how humans think. Great stories invoke imagination by featuring a protagonist who digs deeper to discover the truth despite challenges. When pitching an idea, the presentation should tell a story that balances intellectual and emotional elements to show how the idea changes lives, using big visuals, minimal words, and avoiding jargon while demonstrating ownership of the material.
The document provides tips for telling compelling stories in a business context. It advises starting with a clear message for the audience and using personal experiences to illustrate struggles overcome. Rather than making oneself the hero, stories should celebrate employees and impart that change will require teamwork despite difficulties. Practice is important to hone stories that motivate employees through memorable anecdotes that drive home the message.
http://www.facebook.com/LawyersEQ/ - Dave Scriven-Young leads the Lawyers Emotional Intelligence Book Club Session #6 for February 8, 2017 - Live - discussing Chapters 6-8 of Gary Vaynerchuk's book, "The Thank You Economy"
Topics in this book club discussion include:
- Engaging with your clients and potential clients
- Why good intentions matter
- Using authentic emotion to market your practice
- Using "shock and awe" tactics to overwhelm your clients and show that you care about them
-------------------------------------
Join us every Wednesday at 7:00 p.m. CT at http://periscope.tv/ilenvirolawblog for a LIVE interactive video discussion show covering emotional intelligence skills for lawyers. Be a part of the broadcast and discussion real-time.
-------------------------------------
To learn more, visit http://www.facebook.com/LawyersEQ/
Twitter: http://Twitter.com/ilenvirolawblog
Facebook: http://Facebook.com/lawyerseq
Instagram: http://www.instagram.com/ilenvirolawblog
Snapchat: http://www.snapchat.com/add/ilenvirolawblog
Thanks for watching! Be sure to tune in next week!
Professor Jennifer Aaker and venture capitalist David Hornik explore the importance of stories in fueling growth and innovation in your company as well as the role of stories in shaping how others view your brand
The document discusses using gamification in retail through a mystery shopping program called "The Hunt". The Hunt was a 5 week program across 100 stores that challenged 1,000 salespeople to identify a "Mystery Man" customer through clues. Employees became more alert and engaged customers more. As a result of The Hunt, sales increased 4.7% for the retail organization and both employees and customers had more fun and engagement with the shopping experience.
Dan Pink discusses the surprising science of motivation in his presentation. He argues that cash incentives do more harm than good and actually narrow people's focus. While mechanical skills may result in higher performance under incentives, more complex cognitive skills result in poorer performance when incentives are used. Higher incentives can actually lead to poorer performance overall. Companies like Google that give employees free range of their work without higher pay have seen great success with innovations like Gmail and Google Maps. Money is not the key to success - it is how one gets there that is most rewarding.
This document outlines the key steps to running a successful influencer marketing campaign, including finding influencers, developing campaign content, negotiating budgets, measuring success, and identifying warning signs. The main points covered are researching influencers to find the right fit, approaching influencers respectfully, developing ideas that sell a message rather than just a product, and establishing clear metrics like costs per engagement to measure the campaign's effectiveness.
Meghann Farnsworth is the director of distribution and engagement at the Center for Investigative Reporting. She manages a team dedicated to distribution, communications, online and on-the-ground engagement, outreach, and marketing for CIR content.
Previously, Farnsworth was the senior digital media manager at Home Front Communications in Washington, D.C., where she worked in digital media management, interactive development and outreach for nonprofit and government clients. She also served as the associate editor of forums at PBS NewsHour where she created interactive online forums that helped grow and engage the NewsHour's online audience.
She has presented at a number of conferences including SXSW, the Online News Association, Logan Symposium, Knight Digital Media Center, LearningLab 2013, Journalism Education Association, National Scholastic Press Association and others.
She earned her master's degree in journalism from University of California, Berkeley, in 2007 and an undergraduate degree from the University of Oregon in 2003.
Customer Satisfaction: Preventing churn by knowing your customer - Martti Rautanen, Customer Relationship Manager at Surveypal and Aleksander Cardwell, Product Marketing Manager at Surveypal
Increasing the ROI of Consumer InsightsTom De Ruyck
This document discusses the importance of activating insights and increasing their return on investment (ROI). It highlights that while marketers spend billions on research, there is no correlation found between spending and quality of insights. Through interviews and surveys, the authors found that while marketers believe they spend enough on insights, they tend to forget them and insights do not always change business practices. The document then provides exercises and frameworks to help insights flow through organizations by seeding, activating, collaborating and harvesting insights. It introduces the concept of the "Insight Activation Studio" to facilitate sharing observations and turning insights into habits within companies.
Neuroscience helps brands tell better stories by understanding how people think and how communications are measured. It shows that stories engage people by taking them on an emotional journey and help brands deliver messages and build associations by playing different roles in the story, like a hero, enabler, or reward. Neuroscience can also help brands understand how to generate reactions through an effective narrative arc and ensure the brand is credible in the story.
Delight 2016 | Delight is not a Campaign — Maggie LangDelight Summit
Marketers, executives and agencies across the world are busy crafting strategies that revolve around delighting their customers. Yet, brands still struggle to deliver on the promise. Delight is part of something much larger than a campaign, or even a strategy. It's a life-sized cut-out of Channing Tatum in your hotel room. It's a "good luck" card signed by every hotel employee when you check in for a big interview the next day. And sometimes, it's getting a great bottle of Oregon Pinot Noir sent to your house when you post a great snap from wine hour on Instagram. Kimpton Hotels & Restaurants have become a beloved brand by delighting their guests for over 35 years, and Maggie will share how a culture is paramount to delivering on a brand promise of delight.
Presented at Delight 2016 by Maggie Lang, Kimpton Hotels & Restaurants
http://delight.us/conference
The document provides tips for generating creative ideas when inspiration is lacking. It suggests clearing your mind by stepping away from your desk, revisiting past successful ideas, thinking outside the box by getting outside the office, eliminating negative thinking, looking for inspiration from others, keeping an open mind to new perspectives, and consuming a wide range of content from different sources. The last tip encourages identifying your own "magic wand" or tool that helps make your creative magic happen.
SXSW Interactive is an annual conference in Austin, Texas that focuses on emerging technologies. It is a place where brands launch new products and startups debut ideas to connect with funding. It is also where new technologies like Angry Birds are released. In 2012, the most talked about company was Nike, as it positioned itself as a technology company rather than just an athletic brand. Foursquare unveiled a new feature that built social sharing into its core location-based app. The conference showed that the lines are blurring between technology companies and other industries, and that creating useful experiences for customers that lead to behavior change will be key to building loyalty.
Crowdsourcing has matured from early social suggestion boxes to focused campaigns with clear questions and selection criteria. It now addresses a wide variety of business needs from cost savings to product innovation. Gamification uses motivational techniques derived from game mechanics to influence participant behavior and outcomes. It incorporates achievement, recognition, competition and rewards to shift the utility curve and encourage greater participation and effort. Crowdsourcing now taps the cognitive abundance of both internal and external participants to challenge assumptions and generate novel solutions.
We live in an age of information overload. More choice, more noise, more distractions.
How can you hope to stand out in a world where attention has become a commodity, where everyone is shouting louder to be heard above the crowd?
Simple. You play a different game. You do less.
The document provides 8 dos and don'ts for positive brand management during a PR crisis. It advises to gather facts quickly, prepare a crisis plan and team, communicate empathically with key audiences, prioritize public interest over the organization, be transparent and honest in communications, recognize public opinion can be harsh, address issues openly rather than hoping they disappear, and engage with media directly to control the narrative. Good PR focuses on building people and relationships.
The document discusses customer insights, which are described as a deep understanding of the underlying needs and motivations that drive customer behavior. Customer insights are generated through extensive research such as observing what customers do, say, feel and think; asking why repeatedly to understand motivations; and analyzing both qualitative and quantitative customer data to identify patterns and connect insights. The key is developing a holistic view of customers to inspire new ideas and drive business growth.
Stories provide context and meaning to information by connecting causes and effects in a way that mimics how humans think. Great stories invoke imagination by featuring a protagonist who digs deeper to discover the truth despite challenges. When pitching an idea, the presentation should tell a story that balances intellectual and emotional elements to show how the idea changes lives, using big visuals, minimal words, and avoiding jargon while demonstrating ownership of the material.
The document provides tips for telling compelling stories in a business context. It advises starting with a clear message for the audience and using personal experiences to illustrate struggles overcome. Rather than making oneself the hero, stories should celebrate employees and impart that change will require teamwork despite difficulties. Practice is important to hone stories that motivate employees through memorable anecdotes that drive home the message.
http://www.facebook.com/LawyersEQ/ - Dave Scriven-Young leads the Lawyers Emotional Intelligence Book Club Session #6 for February 8, 2017 - Live - discussing Chapters 6-8 of Gary Vaynerchuk's book, "The Thank You Economy"
Topics in this book club discussion include:
- Engaging with your clients and potential clients
- Why good intentions matter
- Using authentic emotion to market your practice
- Using "shock and awe" tactics to overwhelm your clients and show that you care about them
-------------------------------------
Join us every Wednesday at 7:00 p.m. CT at http://periscope.tv/ilenvirolawblog for a LIVE interactive video discussion show covering emotional intelligence skills for lawyers. Be a part of the broadcast and discussion real-time.
-------------------------------------
To learn more, visit http://www.facebook.com/LawyersEQ/
Twitter: http://Twitter.com/ilenvirolawblog
Facebook: http://Facebook.com/lawyerseq
Instagram: http://www.instagram.com/ilenvirolawblog
Snapchat: http://www.snapchat.com/add/ilenvirolawblog
Thanks for watching! Be sure to tune in next week!
Professor Jennifer Aaker and venture capitalist David Hornik explore the importance of stories in fueling growth and innovation in your company as well as the role of stories in shaping how others view your brand
HARNESSING THE POWER OF STORYTELLING TO BUILD BRANDS AND DRIVE ENGAGEMENTMichael Waxman-Lenz
This document discusses how storytelling can be used to build brands and drive engagement. It argues that corporate storytelling is important because stories that appeal to both hearts and minds can influence behavior and perceptions. The document then provides techniques for great storytelling, including starting with an "action idea" that has a clear beginning, middle and end. It also discusses how to develop a storytelling campaign by defining the purpose and audience insight. The overall message is that storytelling can be a powerful tool for brand building and engagement if done strategically and authentically.
Lessons from the coffee shop to boost sales and seal dealsGUY FLEMMING
Steve spent 40 years in successful sales and now shares his expertise at a local coffee shop. His secret to sales success is to "ask for the order" but also "let me tell you a story" - storytelling creates an emotional connection that makes "the ask" more personal and relevant. The author advocates using stories, examples, and anecdotes to engage listeners and explain how products and services help people in a way that resonates emotionally rather than just listing attributes. Some strategies discussed include asking "so what" to explain significance, putting information in context with analogies, speaking with confidence, tailoring the message to the audience, and being fully present when communicating.
Introducing the "The Stories at Work Keynote" – a captivating session crafted to unlock the power of storytelling in the business world. Join us as we embark on an immersive journey that will elevate your appreciation and awareness of the untapped potential of stories in the workplace. In this dynamic keynote, we will explore how stories can be harnessed as a strategic tool to amplify your ability to influence, foster engagement, and inspire action among your team and stakeholders. Through real-world examples and practical insights, you will discover how stories can transcend beyond mere anecdotes to become a compelling medium for communication and leadership. Be prepared to be captivated by the art and science of storytelling as we delve into its impact on human psychology, emotions, and decision-making. Learn how to craft stories that resonate with your audience, create meaningful connections, and drive positive change in your organization.
Inspired Storytelling: Engaging People & Moving Them To ActionKelsey Ruger
Most projects, presentations or initiatives are driven by facts and features the team believes will help them deliver a product or message. While facts and data are important for setting the stage and communicating goals, they’re rarely what persuades an audience or gets them to take action.
In this workshop, you will learn how to use that connection, by teaching basic skills in visual thinking and storytelling that will that transform projects and initiate action.
Cause Camp: How to Use Digital Storytelling Strategies for Deeper Donor Engag...Julia Campbell
Julia Campbell has run her digital marketing consulting business for almost a decade, focused exclusively on mission-driven organizations. A mom of 2 and a Returned Peace Corps Volunteer, she is the author of Storytelling in the Digital Age: A Guide for Nonprofits, a call-to-action for nonprofits to use stories to accomplish their missions.
In this session, author and global authority on nonprofit digital storytelling Julia Campbell will walk you through the modern day secrets to nonprofit storytelling success, based on her bestselling book for nonprofits.
The document discusses measuring the impact of storytelling in marketing. It notes that many marketers struggle to quantify the value of storytelling efforts and link them to business outcomes. It proposes developing a framework with aligned metrics to measure how storytelling influences key performance indicators and profits. The goal is to demonstrate how storytelling contributes directly to business goals like increasing sales, preference, lifetime customer value, and other priorities.
The document discusses creating a culture of happiness in the workplace. It describes how Zappos prioritized culture and customer service to become successful. It advocates adopting core values that align with creating meaning, purpose and happiness for both employees and customers. The author hopes to spread these ideas to inspire happiness in other companies through their books, speaking tours and online community.
The document discusses how storytelling can drive revenue for brands. It provides examples of how companies like the National Guard and Kleenex have used cinema events to tell their brand stories in an engaging way. The key aspects of an effective brand story are that it is authentic, makes an emotional connection with the audience, and inspires them to take a desired action. Telling stories through mediums like cinema can help audiences connect more with the brand in an immersive environment.
This document discusses 5 best practices for using storytelling to present data and analytical findings. It argues that stories make information more engaging and memorable for busy executives. A good story has compelling characters, a clear challenge, obstacles to overcome, and a definitive outcome. It provides an example of a consultant who told the story of a customer satisfaction study through the experience of caring for her nephew for a week. Her story effectively conveyed the key drivers of customer relationship satisfaction found in the quantitative research. The document stresses that analysts should think of their work as a story by establishing characters, challenges, hurdles and intended outcomes to shape how the audience will recall the information.
Storytelling is an effective communication tool that can inspire change. It allows leaders to convey ideas in a memorable way and give audiences new perspectives. Leaders can use different types of stories to achieve goals like igniting action, fostering collaboration, or building their brand. Effective stories are simple, unexpected, concrete, credible, emotional, and told in a narrative format. Storyboarding is a useful tool to plan out stories and ensure they will stick with the audience by following principles like simplicity and emotions.
From presentations to sales pitches, storytelling can help your teams in all aspects of their career, no matter what industry you are in. This PPT will show them how they can become great storytellers by choosing the most effective stories from their life or career, and presenting them in an engaging and impactful way.
Pride Pocket Marketing Strategy WorkshopClem Auyeung
This document outlines activities for a marketing strategy workshop, including setting learning goals for target audiences, uncovering the organization's story, and understanding current marketing efforts. The workshop is meant to help teams align around priorities and discover, test, and iterate towards desired outcomes. Activities include identifying primary, secondary, and tertiary audiences; fleshing out audience profiles; exploring the organization's brand narrative; taking inventory of current marketing channels; and aligning tactics with business needs and metrics of success. The overall goal is for teams to gain clarity and agree on a way forward for their marketing strategy.
The document outlines 10 common mistakes made when telling stories for marketing purposes. These include: not focusing the story on the audience's interests; guessing about the audience rather than getting direct feedback; using inauthentic or fake stories; not including conflict which drives the story; overly promoting products; stories being too long; weak story openings; lacking emotional elements; including too many facts which get in the way of the storyline; and not having a main character for the audience to identify with. The document advocates for keeping stories short, focused on the audience and their emotions, including conflict and a relatable main character.
Similar to How to tell better story in your business (20)
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
In this humorous and data-heavy session, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
This session will aim to comprehensively review the current state of artificial intelligence techniques for emotional recognition and their potential applications in optimizing digital advertising strategies. Key studies developing AI models for multimodal emotion recognition from videos, images, and neurophysiological signals were analyzed to build content for this session. The session delves deeper into the current challenges, opportunities to help realize the full benefits of emotion AI for personalized digital marketing.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
In this humorous and data-heavy Master Class, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...Demandbase
Delve into essential ABM ‘plays' that propel success while identifying and leaving behind tactics that no longer yield results. Led by ABM Experts, Jon Barcellos, Head of Solutions at Postal and Tom Keefe, Principal GTM Expert at Demandbase.
QuickBooks Sync Manager Repair Tool- What You Need to Knowmarkmargaret23
Occurrence of technical errors on QuickBooks is common but it can be resolved with the use of QuickBooks Sync Manager Tool . With the help of this too, users can sync the QuickBooks Desktop company file with the Intuit online server. It is compatible with versions QuickBooks Pro, Premier, or Enterprise. In case a user faces sync-related errors then they simply need this repair tool.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Can you kickstart content marketing when you have a small team or even a team of one? Why yes, you can! Dennis Shiao, founder of marketing agency Attention Retention will detail how to draw insights from subject matter experts (SMEs) and turn them into articles, bylines, blog posts, social media posts and more. He’ll also share tips on content licensing and how to establish a webinar program. Attend this session to learn how to make an impact with content marketing even when you have a small team and limited resources.
Key Takeaways:
- You don't need a large team to start a content marketing program
- A webinar program yields a "one-to-many" approach to content creation
- Use partnerships and licensing to create new content assets
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
9. CONCLUSION
A story can go where data and strategy is
denied admission: our hearts.
Data can persuade people, but it doesn’t
inspire them to act. In order to reach people’s
heart, need to wrap your vision in a story that
fires the imagination and stir the emotion.