7. 5 Whys is an iterative interrogative
technique used to explore the cause-
and-effect relationships underlying a
particular problem. The primary goal of
the technique is to determine the root
cause of a defect or problem by repeating
the question "Why?" Each question forms
the basis of the next question.
8. The vehicle will not start. (the
problem)
× Why? - The battery is dead. (first why)
× Why? - The alternator is not functioning. (second
why)
× Why? - The alternator belt has broken. (third
why)
× Why? - The alternator belt was well beyond its
useful service life and not replaced. (fourth why)
× Why? - The vehicle was not maintained
according to the recommended service schedule.
(fifth why, a root cause)
27. Part 1 - Discover
the factors likely to
produce your best
life balance
improvement
28. Life balance factors
Remember the significant words from the grid above? Add
some description or meaning to each word and list the items
below. Score the personal importance of each factor in
column A. Score the your present dissatisfaction for each
factor in column B. Multiply A x B to show weighted priority
and opportunity for life balance improvement in column C.
A
Importance
Score
0 = none
1 = some
2 = very
B
Dissatisfaction
Score
0 = okay
1 = poor
2 = bad
C
Calculate
A x B.
Highest scores
are your biggest
priorities and
opportunities.
29. Part 2 - Commit and
plan to change the
factors likely to
produce your best
life balance
improvement.
30. Factor
List the factors you want to change most. Select what
you believe you can tackle. If necessary break them
down into achievable pieces or stages. Consider big
changes in steps. Break changes down into achievable
stages and enabling factors, in an appropriate sequence.
Specifics and
Measures
Describe and quantify
the change you will
make for each factor.
Timescale or
Date target
Done
