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Customer Centricity
1.
2.
3.
4. “We aren’t in the coffee business, serving
people. We are in the people business,
serving coffee.”
5. “We are not trying to maximize out of every single
transaction. We are trying to build a life long
relationship with all our customers, one call at a
time.”
6.
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8. “Focusing on the customers matters. It really does
matter online, where word of mouth is so very
powerful. If you build great experiences,
customers tell each other about it.”
- Jeff Bezos, CEO Amazon