You've got the tools but do you have the teamScott Liewehr
Choosing the right team is often overlooked in this world of "shiny features" for CMSs. The process to choose the right CMS for the job is well worth the investment, but it's easy to get distracted, and forget that the people who lead your Content Team are equally, if not more important than the tools themselves.
The inside scoop on industry analysts and how to work with themScott Liewehr
I feared posting this due to the embarrassing deathy-by-bullet-point nature of it. However, it was pointed out to me that the content actually makes for a better leave-behind. A valid point. There are even more points in the notes.
The subject is pretty much exactly as the title says.
CMS Expo 2011 Keynote - The Elephant in the RoomScott Liewehr
While Open Source solutions in the WCM world are growing and being adopted by leaps and bounds, the focus has to change away from the technology and cost if it will continue to be relevant in the enterprise in the next five years.
BA and Beyond 19 Andrej Guštin - Mirror mirror on the wall Who's the wisest o...BA and Beyond
Recently, machine learning algorithms surpass humans intelligence in many areas (go, chess, poker). Operational optimization (logistic, back-office) and customer behaviour predictions (marketing, sales) are some of the top priorities in companies to digitize their business.
But only a few can remember that it all started in Bletchley Park with the need to break the Enigma Code. Without business analysis techniques they probably wouldn’t have succeeded. BA approaches that were used back in the day are still valuable today.
We will present two real (banking sector) cases and their results to demonstrate analytical phases of designing, developing and using predictive analytics models that process customer data daily and recommend actions, based on predefined business rules and decision points in workflows. From Stakeholder Needs aligned with their Value we will show how to build smart predictive algorithms to determine the “next best action” and “preferred channel” in the Context of better CX.
Defined KPI’s measure VALUE daily and enable BA to monitor effectiveness and efficiency continuously, detect potential issues and take necessary corrective actions. In 5 months we increased the VALUE to 450% and needed 16 days to achieve ROI.
Key takeaways:
- Examples of different approaches we have taken to implement valuable predictive analytics solution, including what works and what doesn't
- How BAs can balance between external Customer eXperience view and internal stakeholders need to maximize the value of the project
- Large quantities of data exist, but the value is in analytics, not only the right algorithms that will work, but that they improve CX and add value.
- Approaches to ensure that algorithms and procedures used within project are "good enough"
BA and Beyond 19 - Lynda Girvan - Keynote Agile analysisBA and Beyond
More and more organisations are adopting agile techniques and approaches. Agile adoption brings about changes to processes, approaches and roles, and some BAs can be left wondering where they fit into this new world. Lynda Girvan will discuss what it means to be an Agile BA and how as an Agile BA you can bring value to your organisation through having the right mindset and a comprehensive toolkit.
In her talk, Lynda will discuss:
- What is an Agile BA?
- Lean, system and service thinking
- Shortening the loop from requirement to delivery
- How Agile BAs add value and contribute to development teams
Developing Digital Mindsets - Fiona Phillips (ThoughtWorks Live)Thoughtworks
The modern digital era demands a more responsive and insight-driven approach to the way we run our business, with technology becoming more and more at the heart of value creation. It requires technology and business leaders to let go of their job titles and bring their domain expertise together to remain relevant in today's complex adaptive system.
Very few people come ready with the complete package required for digital transformation, so how do you develop the right skills and mindset to develop digital leadership within yourself and across your teams?
Kent Business School Open innovation network (Presentation: 5th June 2013): H...Kent Business School
Designed to bring organisations – large and small - together who are interested in developing innovation both internally and collaboratively with others.
You've got the tools but do you have the teamScott Liewehr
Choosing the right team is often overlooked in this world of "shiny features" for CMSs. The process to choose the right CMS for the job is well worth the investment, but it's easy to get distracted, and forget that the people who lead your Content Team are equally, if not more important than the tools themselves.
The inside scoop on industry analysts and how to work with themScott Liewehr
I feared posting this due to the embarrassing deathy-by-bullet-point nature of it. However, it was pointed out to me that the content actually makes for a better leave-behind. A valid point. There are even more points in the notes.
The subject is pretty much exactly as the title says.
CMS Expo 2011 Keynote - The Elephant in the RoomScott Liewehr
While Open Source solutions in the WCM world are growing and being adopted by leaps and bounds, the focus has to change away from the technology and cost if it will continue to be relevant in the enterprise in the next five years.
BA and Beyond 19 Andrej Guštin - Mirror mirror on the wall Who's the wisest o...BA and Beyond
Recently, machine learning algorithms surpass humans intelligence in many areas (go, chess, poker). Operational optimization (logistic, back-office) and customer behaviour predictions (marketing, sales) are some of the top priorities in companies to digitize their business.
But only a few can remember that it all started in Bletchley Park with the need to break the Enigma Code. Without business analysis techniques they probably wouldn’t have succeeded. BA approaches that were used back in the day are still valuable today.
We will present two real (banking sector) cases and their results to demonstrate analytical phases of designing, developing and using predictive analytics models that process customer data daily and recommend actions, based on predefined business rules and decision points in workflows. From Stakeholder Needs aligned with their Value we will show how to build smart predictive algorithms to determine the “next best action” and “preferred channel” in the Context of better CX.
Defined KPI’s measure VALUE daily and enable BA to monitor effectiveness and efficiency continuously, detect potential issues and take necessary corrective actions. In 5 months we increased the VALUE to 450% and needed 16 days to achieve ROI.
Key takeaways:
- Examples of different approaches we have taken to implement valuable predictive analytics solution, including what works and what doesn't
- How BAs can balance between external Customer eXperience view and internal stakeholders need to maximize the value of the project
- Large quantities of data exist, but the value is in analytics, not only the right algorithms that will work, but that they improve CX and add value.
- Approaches to ensure that algorithms and procedures used within project are "good enough"
BA and Beyond 19 - Lynda Girvan - Keynote Agile analysisBA and Beyond
More and more organisations are adopting agile techniques and approaches. Agile adoption brings about changes to processes, approaches and roles, and some BAs can be left wondering where they fit into this new world. Lynda Girvan will discuss what it means to be an Agile BA and how as an Agile BA you can bring value to your organisation through having the right mindset and a comprehensive toolkit.
In her talk, Lynda will discuss:
- What is an Agile BA?
- Lean, system and service thinking
- Shortening the loop from requirement to delivery
- How Agile BAs add value and contribute to development teams
Developing Digital Mindsets - Fiona Phillips (ThoughtWorks Live)Thoughtworks
The modern digital era demands a more responsive and insight-driven approach to the way we run our business, with technology becoming more and more at the heart of value creation. It requires technology and business leaders to let go of their job titles and bring their domain expertise together to remain relevant in today's complex adaptive system.
Very few people come ready with the complete package required for digital transformation, so how do you develop the right skills and mindset to develop digital leadership within yourself and across your teams?
Kent Business School Open innovation network (Presentation: 5th June 2013): H...Kent Business School
Designed to bring organisations – large and small - together who are interested in developing innovation both internally and collaboratively with others.
Big Nerd Ranch’s board member, Charles Quinn, will offer valuable insight into the changing dynamics that technology leaders face today. Mr. Quinn will share strategic guidance and tactical action items supported by real-world examples.
Kent Business School Open innovation Network (Presentation: 23 January 2014):...Kent Business School
Designed to bring organisations – large and small - together who are interested in developing innovation both internally and collaboratively with others.
Legal Ops Needs Legal Tech: Developing an Effective Technology Strategy for Y...Apttus
Legal Ops professionals depend on a variety of technologies. According to the 2016 Law Department Operations Survey, just 18% of law departments have a strategy for acquiring the right technologies and ensuring their effectiveness. In this session, legal ops visionary Brad Blickstein shares his advice for creating a department-wide strategy to get the outcomes you want from your legal tech investments.
Building an organization with collaborative innovation is essential to accelerate technology breakthroughs. Is your IT infrastructure ready for the cognitive era?
Building a Culture of Resilience in a Digital World- Nigel Dalton (ThoughtWor...Thoughtworks
After spending six years at REA, and over twenty-five years across multi-nationals and startups, Chief Inventor Nigel Dalton shares his view on management’s role in creating a culture of resilience.
At REA, implementing change or seeking innovation or invention is not viewed as a one-time ‘transformation project’. In this environment, individuals and teams can unleash their energy and creativity to solve problems for customers. The cycle of continuous improvement delivers new insights back to management, sometimes prompting the fundamentals (such as strategy or structure) to be revisited.
Nigel shares the lessons learned in developing the model that has allowed REA to adapt and thrive in today’s digital marketplace.
Robotics & AI: Where Are You on Your Automation Journey?ITESOFT
According to Gartner, 66% of leaders want to transform their business digitally. Yet, only about 11% are actually delivering "Digital Business".
During the recent World Economic Forum, it has been suggested that by 2025 more than half of all workplace tasks will be performed by machines.
Our question to you, is where are you on this journey towards automation?
Too often as developers we rely on data to guide our decision making when it comes to building product. But, too often there isn’t enough data to tell a coherent story, the data that is available is just too noisy, or there maybe anecdotal evidence that is in direct opposition to the story conveyed by the data. In this talk, Poornima Vijayashanker will provide some strategies for how to make better decisions by weighing data with feedback from customers in order to guide product development.
In this webinar with Invoca and guest from Forrester, you'll learn how to harness the power of AI to drive more revenue with actionable, real-time voice insights.
Kent Business School Open innovation Network (Presentation: 23 January 2014) ...Kent Business School
Designed to bring organisations – large and small - together who are interested in developing innovation both internally and collaboratively with others.
Only some organizations are set up for cognitive era and in doing so, are leaving their competition far below. Is your IT infrastructure ready for the cognitive era?
Product Led Growth - Models - Hackers/Founders Meetup Mexico City 5/19Claudio Cossio
Slides from the Hackers and Founders Meetup in Mexico City on May 2019. We discussed how there are 3 main type of Product Led Growth models in digital products and services. How the right activities can create a model for increasing user engagements and retention for software products, how measuring the impact can make product churn decrease and generating insights so product teams can understand why users are coming in to try the product.
Disruptive Innovation: How fresh thinking can propel your small business forw...Manta
Innovation is essential to the success of small business owners—but are you innovating as effectively as you could be? During the Manta’s free Experts webinar, “Disruptive Innovation: How to propel your small business forward,” innovation expert Steve A Di. Biase teaches the following concepts:
*Definitions of innovation, leadership and entrepreneurship
*How to promote “innovative behaviors” within your small business
*Tactics to becoming more innovative
*How the collaboration process drives innovation
*The definition of success
We'll identify how teamwork, agile, and UX can work together to increase team communication, and decrease the likelihood of stalled timelines or increased scope down the line.
Attendees will learn:
1. Helpful, concrete questions to ask of other team members in collaborative settings.
2. The secret to why “silos” exist in the first place, and why they’re not always bad.
In the age of rapid digitalisation and business transformation, knowing your customers in-depth and in real time, becomes a key game-changer. Providing a delightful customer experience (CX) is the end-goal that marketers pursue, but the journey can be challenging. This session discusses what it takes to re-design your customer experience and how you can get started.
Whether you're a technical or non-technical founder you will need to recruit technical talent to help you scale your startup. In this talk, I'll cover strategies for how to attract and close top technical candidates for an early stage startup.
Preparing for ERP? 9 Steps to Minimizing Mistakes and Maximizing ROIJeff Carr
When looking for a new ERP system, your organization should take the time to evaluate software vendors and their systems to find the best fit for your needs. Equally important is to look internally and evaluate the level of readiness for ERP among your project team and throughout your company. This informative webinar helps companies jump-start their efforts when considering an ERP project.
Get the details on avoiding common pitfalls when preparing for ERP including:
- Project Management Strategies
- Executive Alignment
- Data Conversion
- Future State Visioning
You've got to ace the "why" question! Whether it's a document capture & recognition project or another initiative to automate processes, you must learn to reframe the value proposition in quantifiable business terms. Join Tony Peleska, Chief Information Officer at Minnesota Housing Finance Agency, as he shares winning talking points that will make each of your stakeholders care. From the CIO’s perspective, he’ll show you how to:
- ask permission to embark on your Capture/Imaging project
- overcome internal resistance
- be the champion, to get the right people involved and excited to move the project forward
Big Nerd Ranch’s board member, Charles Quinn, will offer valuable insight into the changing dynamics that technology leaders face today. Mr. Quinn will share strategic guidance and tactical action items supported by real-world examples.
Kent Business School Open innovation Network (Presentation: 23 January 2014):...Kent Business School
Designed to bring organisations – large and small - together who are interested in developing innovation both internally and collaboratively with others.
Legal Ops Needs Legal Tech: Developing an Effective Technology Strategy for Y...Apttus
Legal Ops professionals depend on a variety of technologies. According to the 2016 Law Department Operations Survey, just 18% of law departments have a strategy for acquiring the right technologies and ensuring their effectiveness. In this session, legal ops visionary Brad Blickstein shares his advice for creating a department-wide strategy to get the outcomes you want from your legal tech investments.
Building an organization with collaborative innovation is essential to accelerate technology breakthroughs. Is your IT infrastructure ready for the cognitive era?
Building a Culture of Resilience in a Digital World- Nigel Dalton (ThoughtWor...Thoughtworks
After spending six years at REA, and over twenty-five years across multi-nationals and startups, Chief Inventor Nigel Dalton shares his view on management’s role in creating a culture of resilience.
At REA, implementing change or seeking innovation or invention is not viewed as a one-time ‘transformation project’. In this environment, individuals and teams can unleash their energy and creativity to solve problems for customers. The cycle of continuous improvement delivers new insights back to management, sometimes prompting the fundamentals (such as strategy or structure) to be revisited.
Nigel shares the lessons learned in developing the model that has allowed REA to adapt and thrive in today’s digital marketplace.
Robotics & AI: Where Are You on Your Automation Journey?ITESOFT
According to Gartner, 66% of leaders want to transform their business digitally. Yet, only about 11% are actually delivering "Digital Business".
During the recent World Economic Forum, it has been suggested that by 2025 more than half of all workplace tasks will be performed by machines.
Our question to you, is where are you on this journey towards automation?
Too often as developers we rely on data to guide our decision making when it comes to building product. But, too often there isn’t enough data to tell a coherent story, the data that is available is just too noisy, or there maybe anecdotal evidence that is in direct opposition to the story conveyed by the data. In this talk, Poornima Vijayashanker will provide some strategies for how to make better decisions by weighing data with feedback from customers in order to guide product development.
In this webinar with Invoca and guest from Forrester, you'll learn how to harness the power of AI to drive more revenue with actionable, real-time voice insights.
Kent Business School Open innovation Network (Presentation: 23 January 2014) ...Kent Business School
Designed to bring organisations – large and small - together who are interested in developing innovation both internally and collaboratively with others.
Only some organizations are set up for cognitive era and in doing so, are leaving their competition far below. Is your IT infrastructure ready for the cognitive era?
Product Led Growth - Models - Hackers/Founders Meetup Mexico City 5/19Claudio Cossio
Slides from the Hackers and Founders Meetup in Mexico City on May 2019. We discussed how there are 3 main type of Product Led Growth models in digital products and services. How the right activities can create a model for increasing user engagements and retention for software products, how measuring the impact can make product churn decrease and generating insights so product teams can understand why users are coming in to try the product.
Disruptive Innovation: How fresh thinking can propel your small business forw...Manta
Innovation is essential to the success of small business owners—but are you innovating as effectively as you could be? During the Manta’s free Experts webinar, “Disruptive Innovation: How to propel your small business forward,” innovation expert Steve A Di. Biase teaches the following concepts:
*Definitions of innovation, leadership and entrepreneurship
*How to promote “innovative behaviors” within your small business
*Tactics to becoming more innovative
*How the collaboration process drives innovation
*The definition of success
We'll identify how teamwork, agile, and UX can work together to increase team communication, and decrease the likelihood of stalled timelines or increased scope down the line.
Attendees will learn:
1. Helpful, concrete questions to ask of other team members in collaborative settings.
2. The secret to why “silos” exist in the first place, and why they’re not always bad.
In the age of rapid digitalisation and business transformation, knowing your customers in-depth and in real time, becomes a key game-changer. Providing a delightful customer experience (CX) is the end-goal that marketers pursue, but the journey can be challenging. This session discusses what it takes to re-design your customer experience and how you can get started.
Whether you're a technical or non-technical founder you will need to recruit technical talent to help you scale your startup. In this talk, I'll cover strategies for how to attract and close top technical candidates for an early stage startup.
Preparing for ERP? 9 Steps to Minimizing Mistakes and Maximizing ROIJeff Carr
When looking for a new ERP system, your organization should take the time to evaluate software vendors and their systems to find the best fit for your needs. Equally important is to look internally and evaluate the level of readiness for ERP among your project team and throughout your company. This informative webinar helps companies jump-start their efforts when considering an ERP project.
Get the details on avoiding common pitfalls when preparing for ERP including:
- Project Management Strategies
- Executive Alignment
- Data Conversion
- Future State Visioning
You've got to ace the "why" question! Whether it's a document capture & recognition project or another initiative to automate processes, you must learn to reframe the value proposition in quantifiable business terms. Join Tony Peleska, Chief Information Officer at Minnesota Housing Finance Agency, as he shares winning talking points that will make each of your stakeholders care. From the CIO’s perspective, he’ll show you how to:
- ask permission to embark on your Capture/Imaging project
- overcome internal resistance
- be the champion, to get the right people involved and excited to move the project forward
Building and Maintaining a High Performing IT OrganizationMichelle Marin
Heineken USA's Chief Information Officer, Joseph Pensiero shared his approach to building and maintaining a high performing IT organization at our New York CIO Strategy Meeting.
A Guide to IT Consulting- Business.comBusiness.com
IT consulting is an umbrella term for a variety of interrelated activities. This whitepaper breaks down those activities while introducing the benefits and drawbacks of offshoring IT. Oh, and be sure to follow the three steps to choosing the perfect IT consultant.
Are project tracking tools helping or complicating Continuous Improvement Pro...Kubilay Balci
Are project tracking tools helping or complicating Continuous Improvement Projects? presented by Kubilay Balci at 8. Project Management Symposium in Vienna June 7th, 2017.
click here for narratives:
https://www.linkedin.com/pulse/project-tracking-tools-helping-complicating-continuous-kubilay-balci
Customer data platforms (CDPs) are now ubiquitous and have created a lot of buzz. But many marketers are still unsure exactly how they work and how they enhance advertising strategies. The answer: nothing is more important than first-party customer data. Learn how to successfully optimize your current marketing efforts by utilizing your first-party customer data and enhance your value proposition messaging to grow sales.
Deck of our breakfast session series - part 1, where we talked with leaders of the Hungarian SSC industry about RPA; whether it is a hype, nice tool or solution for shared services
Building a Data Strategy Your C-Suite Will SupportReid Colson
Being a data leader in any industry is an advantage that creates measurable financial benefits. Many studies have shown this – I’ve seen them from Bain, McKinsey, MIT and more. Since most firms are measured on profit, getting good at making data driven decisions is a key to being competitive. You can't get there without a plan. That is where a data strategy comes in.
In speaking with ~300 firms who indicated that their organizations were effective in using data and analytics, McKinsey found that construction of a data strategy was the number one contributing factor to their success. Being good at using data to drive decisions creates a meaningful profit advantage and those who are leaders indicated that the number one driver of their success was their data strategy.
This presentation will cover what a data strategy is, how to construct one, and how to get buy in from your executive team. The author is a former Fortune 500 Chief Data Officer and has held senior data roles at Capital One and Markel.
Here are a few helpful links for your data journey:
Free Data Investment ROI Template:
https://www.udig.com/digging-in/roi-calculator-for-it-projects/
Real world data use cases:
https://www.udig.com/our-work/?category=data
Contact Me:
https://www.udig.com/contact/
The IT Organization and Governance Model beyond 2014:
- What is happening around you?
- What is more important than ever influencing IT?
- What does that mean for your IT strategy?
- How to derive your Lean IT Organization and Governance Model from your updated IT strategy?
- How to implement your Lean IT Organization and Governance Model?
Presentation to Analytics Network of the OR Society Nov 2020Paul Laughlin
Presentation on 'The Softer Skills that Analysts need' presented by Paul Laughlin at a virtual event run for the Analytics Network group within the UK OR Society. Exploring Paul's 9 Step Model for effective analysis & explaining how Softer Skills are essential throughout that workflow.
What are top industry experts saying about privacy regulations, the future of digital analytics, and improving data quality?
What are other leading analytics teams doing to foster success?
What strategies can you implement to improve your analytics implementations?
Answers to these questions help analysts and organizations improve their data quality to create better user experiences, expand their brand influence, and increase revenue.
The best part, you can find answers in this ebook from leaders like James McCormick from Forrester, Adam Greco and Michele Kiss from Analytics Demystified, Krista Seiden from Quantcast, and many others. You will also gain insights from other analytics teams who have shared their personal tips and tricks to hack the analytics problems analysts face daily. You’ll discover how to:
Implement strategies to put the customer first to create better user experiences.
How to improve your data intelligence maturity to increase ROI.
Getting executive buy-in to increase the importance of data quality within your organization.
And so much more.
this presentation, Erika Van Noort, Director of our North American Consulting practice and Steve McDonald, Director of our Networking Business covered with our clients how to get to collaboration success and benefit from true ROI from UC investments:
Why Culture Eats UC&C Strategies for Lunch: We reviewed the findings of Softchoice’s latest study – “Working Hard or Hardly Networking: The Impact of Communications Tools on Employees”. We explored the power of visioning in creating effective UC&C strategies and getting beyond TCO to look at new measures of success.
Cisco vs. Microsoft: The Great Debate: We explored the latest Microsoft and Cisco UC&C solutions and provided the decision making framework on when organizations should choose a particular solution and the pros and cons for each.
The Art of the Possible – Using real life examples, we wrapped up the session discussing how Softchoice is helping clients augment their existing network, voice, presence, IM and video investments to deliver widely adopted collaboration experiences that drive enhanced productivity and new business opportunities.
Building digital product masters to prevail in the age of accelerations parts...Jeffrey Stewart
Straight talk on an essential element in your risk mitigation and your organizations success
This three part story will show how building a Digital Product Master (DPM) mitigates unfunded liability risks and enables organizations to move fast, adapt quickly, and improve the top line revenue.
It will answer a number of questions...
Why should we begin building a DPM?
Why is it important for B2B SaaS firms and connected IoT product owners?
What is a Digital Product Master / what is it NOT?
Who is accountable for defining their firm’s DPM strategy?
What are unfunded liabilities and risks in the current age?
Where are we headed that make DPMs to crucial?
Each of the three parts are inspired by real life stories. The stories help frame the lessons learned that are the rationale for Building a Digital Product Master for your organization.
Part 1 of 3: Prevailing in the Age of Acceleration
Unfunded Liabilities - Technical Debt, Change Shocks,Capital Efficiency
Part 2 of 3: Meet a Digital Product Master
Business Enterprise Architecture Right-Sized for your Protection
Part 3 of 3: A Case to Study
Digital Roadmap for Teams, Tools, and Flows with four framework models
Similar to How to select a wcms and the team to make it sing jboye13 (20)
The New Marketing Stack: Necessary tools from content marketing to marketing ...Scott Liewehr
The original plan for this talk was to review all the potential parts of the marketing stack, as well as a sampling of vendors for each. But since that would've been a *really* boring talk to sit through, I did some of that here, but I gave it a twist.
Truly Great Customer Experience: Moving Beyond Digital Marketing to Build the...Scott Liewehr
In this presentation, Scott Liewehr, founder of Digital Clarity Group, explores going beyond digital marketing to build ultimate customer experiences. Topics covered include:
- What drives customer experience?
- What works today and what needs improvement?
- What are the elements of a great customer experience?
- Where should you start?
Content Marketing to Build Passionate Subscribers to Your Brand - Adobe Summi...Scott Liewehr
Social and mobile channels have completely changed the speed, efficiency, and ease of consumers engaging with each other. This new engagement now correlates to every aspect of our business and has a tremendous impact on brand. To succeed in today’s digital age, digital marketers need to use content to continually engage their audiences— from the first time we meet them, on through the entire customer lifecycle. The job of marketing is no longer to just acquire customers but to create passionate subscribers to our brands.
Learn from Scott Liewehr, President and Principal Analyst for Digital Clarity Group, how to:
Develop a content marketing strategy that works for your business
Tell a consistent story that engages your customers
Determine the right marketing channels to implement
Successful deployment of systems of engagement: Making it work with the team ...Scott Liewehr
We’ve all heard that enterprise marketing technology tools are really only as good as they are well-implemented. So why is it that enterprises often place much more effort into selecting the tool than they do the team that will make it work for their unique needs? Even if the deployment will be performed by the internal technology team, enterprise business managers need to make sure that the team that is going to help them realize their objectives by implementing the Web Content Management (WCM), Social, Marketing Automation, Search, and Analytics systems is ready to facilitate the new world of constant change in strategic content and web engagement. This workshop will explore proven methodologies for translating business strategies into selection criteria for both technologies and the agencies and integrators that implement them. It will prepare participants to answer critical questions that will help them ensure their enterprise technologies are successful:
- What does my organization need to be prepared for?
- How should I determine the optimal solutions given the many options?
- What are the best practices for finding the best team to carry out my strategy and implement my chosen technology(ies)?
- What responsibilities do I have for making sure the team is successful, and how can I stack the deck in my favor?
We will explore all of this and more in an entertaining, informative and actionable workshop. Led by Digital Clarity Group's Scott Liewehr and Robert Rose, attendees will leave this workshop much better equipped to make strategic decisions about how to select and work with the team that help fulfill their vision.
Managing the Customer Experience from Prospect to AdvocateScott Liewehr
Today's successful digital marketers recognize the need to deliver value in every interaction. They expect to learn more about their brand and its target audience(s) than they preach, and they value these newfound understandings, seeking to leverage them to forge new consumer relationships and deepen existing ones. The practices of Web Engagement have taught you to find ways to listen to your audience more closely and to respond with relevant, tailored content in order to move them along the engagement journey from mere awareness to intimate loyalty. But just as you are beginning to understand these concepts, the tide shifts even further toward Customer Experience Management, or the proactive management of all the customer interactions with the company from awareness and attraction to ordering, fulfillment, billing and support. Niche technologies are coming together and promising to deliver on these promises, but are they ready? Are you ready?
Considerations to Make When Selecting a WCM SystemScott Liewehr
Presented as a part of FierceGovernment's webinar on 10/13/11 regarding the appropriateness of Open Source WCM in .gov sites. The focus of this talk is on the considerations one must make regardless of their bias for or against open source. Functional requirements are obvious, but this talk emphasized some of the non-functional factors.
Web 2.0 & CMS - The Path From Solutions Back To NeedsScott Liewehr
Presentation from 6/3/09 @ Gilbane San Francisco
Let's get away from putting the cart before the horse and focus on the tried and true practices to ensure adoption of web 2.0 tools for organizations (inside or out).
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
How to select a wcms and the team to make it sing jboye13
1. Selecting a WCMS and the
Team to Make it Sing
1
Scott Liewehr | President and Principal Analyst | @sliewehr
May 9, 2013 | J.Boye Conference | #jboye13
18. 18
Helpful hints
RFPs full of boilerplate text will elicit
responses with boilerplate text
-Seth Gottlieb
19. 19
Helpful hints
You will be stuck in the "qualification"
queue until you show signs of intelligent
life.
-Seth Gottlieb
20. 20
Scott Liewehr | @sliewehr
Digital Clarity Group | @just_clarity
sliewehr@digitalclaritygroup.com
Editor's Notes
Could’ve said interoperability, openness
Could’ve said interoperability, openness
When buying a WCM system, it’s not just about looking for a system to manage web content.It’s about finding a system which aligns with your strategy and helps create the experience you want for your audience.
That is . . .The role of the software (and the vendor selection process) is diminished in comparison to role of implementation, integration, and incorporation of the software into a complete solution.
Enabling technology – aka functional requirementsGive me controlMake it easier (not harder)Help me do it fasterTell me what I don’t knowHelp me improve over timeAligned Philosophy -- Does the platform support your strategic orientation for your online presence?Customer service?Personalization?Channelization?Social?Globalization?Inspiring trajectory -- Judge the platform with the next five years in mind (as if you know what’s coming) Innovative and strategic Agile response to market Transparent roadmap Stable and supportivePartnership mentality – can be satisfied by vendor or agency Understands your needs;Sets clear expectations; “Gets” customer service;Plays nicely with others;Has a strong community
Key thing to remember: You’re dealing with PEOPLETherefore, very hard to evaluate. Reputations are helpful, but may be unreliable.Not like evaluating softwareEmpathetic – Do they get you? Whether it’s an industry vertical, market size, target audience, philosophical approach, etcCapable and fluent – Capable: Sys Integrator? Branding agency? Interactive agency? Staff Augmentation? Fluent: with the technology? Past, referenceable projects? Comfy enough to be flexible?Consistent – A team vs C team minimize this risk. Ask about documented process, knowledge transfer, turnover, how they staff projects with seniors v juniors, training, etc.Accountable – Do you have their attention? Senior enough relationship manager? Accountable to the needs of the org, meaning they know how to say NO?
Identifying focal needs, or the 5-8 requirements which are either idiosyncratic or high priority enough to pare down the universe of options to a meaningful fewSelecting a professional services team alongside the technology, since they are critical to the success of the CMSConducting the onsite product and services demonstration before distributing the RFPUsing a ranking process instead of a scoring system to aid the decision-making processCreating a meaningful, concise RFPEnlisting a two-part Proof of Concept process that tests both the product AND the services team
Validating the need may mean NOT DOING THE PROJECT!!!Compile requirements – speak to all affected, but not just usersFocal Needs - 5-8 requirements which are either idiosyncratic or high priority enough to pare down the universe of options to a meaningful fewShortlist Technology (outside help or RFI)Shortlist Service ProviderInfo Exchange – just that…give and take; scenarios; multiple audiences; structured – BEFORE written RFP; ranking not scoringRFP process – hopefully a wise onePOC – for tech and SP