The road to the Social Enterpise is transformative, but IT departments need to ensure a smooth transition. Join us to learn first hand from customers who have made the journey, how they defined and managed the change with a well crafted governance strategy.
http://www.newgensoft.com/products/enterprise-content-management-omnidocs/
Enterprise content management (ECM): collection of tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. It is a solution which manages your content’s complete lifecycle.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
Application Management and Support - Shared Services Featuring the Pay Per Ti...Jade Global
Today, a variety of IT applications support business processes, giving it a competitive edge. Hence, applications that drive these businesses need to evolve just as rapidly while ensuring uninterrupted service to the customer.
Systems and applications do stabilize over time, but they still need maintenance. However, maintaining support resources and infrastructure can be costly and time consuming. Several models have emerged in the recent past that try and address this challenge, however a majority of them have had little success, frustrating service providers and customers alike and leaving neither of them satisfied.
In this webinar, our Consulting Director, Manoj Machiwal, will talk about how to address these challenges using the Pay per Ticket Model, a phase of new revolution in the AMS industry.
Get the maximum from your application support and maintenance investments and take a look at the future road map of AMS.
Know more, please visit: http://www.jadeglobal.com/
http://www.newgensoft.com/products/enterprise-content-management-omnidocs/
Enterprise content management (ECM): collection of tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. It is a solution which manages your content’s complete lifecycle.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
Application Management and Support - Shared Services Featuring the Pay Per Ti...Jade Global
Today, a variety of IT applications support business processes, giving it a competitive edge. Hence, applications that drive these businesses need to evolve just as rapidly while ensuring uninterrupted service to the customer.
Systems and applications do stabilize over time, but they still need maintenance. However, maintaining support resources and infrastructure can be costly and time consuming. Several models have emerged in the recent past that try and address this challenge, however a majority of them have had little success, frustrating service providers and customers alike and leaving neither of them satisfied.
In this webinar, our Consulting Director, Manoj Machiwal, will talk about how to address these challenges using the Pay per Ticket Model, a phase of new revolution in the AMS industry.
Get the maximum from your application support and maintenance investments and take a look at the future road map of AMS.
Know more, please visit: http://www.jadeglobal.com/
Workday provides the next generation of enterprise business services— Human Capital Management, Financial Management, and Payroll—and delivers the solutions on a Software-as-a-Service (SaaS) model. Founded by Higher Education veteran Dave Duffield and technology visionary Aneel Bhusri, Workday helps transform the administrative systems and service delivery models across Higher Education with modern, agile, and cost-effective cloud solutions.
Presentation from the 5th itSMF SEE Regional Event on title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS.The conference covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. (http://www.itsmf.org.rs/drupal/content/itsmf-see-2011-programme)
Online version of the presentation - http://prezi.com/lstdrvohprmp/belgrad-prezentacija/
AIIM West - Built for Success - Creating an Effective IM Org Structure - 2012...Greg Clark
There are many options when creating an organization structure for your information management program. You need to consider organizational objectives, information management maturity and most of all, cultural fit. C3 Associates Principal Greg Clark will discuss the roles and responsibilities common to most successful informaton management teams and talk about how to create an oganization structure that will work for you.
Using Six Sigma to Drive Tangible Service Desk Improvement and SavingsITSM Academy, Inc.
Kirk Holmes, itSMF USA National Capital President Emeritus, President of Holmes and Associates, will present his experience with using Sig Sigma to answer the question; How do you reduce Service Desk costs, improve quality, and fulfill the Service Desk mission?
Governance and the Social Enterprise
James Hindes, The Standard, Director of Enterprise CRM
Lou Fox, Blue Wolf Group, CTO
James Burns, Salesforce.com, Director - Platform
Agenda
Introductions
A Strategic Governance Framework for the Salesforce Platform
The Standard’s Journey to Cloud Governance
Q&A
James Burns
Company – Salesforce.com
Role - Director – Platform Community Solution Advisors
Salesforce experience - 18 months
30 years Enterprise Architecture and design
Strategic Governance Framework
The Standard’s Journey to Cloud Governance
James Hindes – Director Enterprise CRM
Lou Fox – CTO, Blue Wolfe
James Burns
Director – Platform
Community Solution Advisors
http://uk.linkedin.com/in/burnsjames
CoE Drives Strategic Alignment and Ensures Value
Change Control
Basically to manage successful projects its needs 3 key ingredients:
The correct Processes for the job at hand.
The correct people.
The use of the correct techniques for the job at hand.
Traditional via Cloud
Over the years many great IT projects have delivered successfully.
With Cloud we can build on these processes and techniques.
No need to reinvent them.
The Single Org vs Multi Org Dilemma
Decision Process Methodology
Business Considerations
Solution speed to market
Flexibility and adaptability
Frequency of change
Predictability of delivery
Regional, global user base
Commonality of business process across the company
Collaboration use cases
Cross-application access across Salesforce applications to backend systems eg SAP
Technical Considerations
Data security level
Sharing of data across Salesforce applications
Record level access rights
User profiles
Business reporting requirements
Salesforce Org level security and system administration complexity
Common functionality between applications
Do the applications need to share data
Coding Standards
Strategic Governance Framework
The 2014 AWS Enterprise Summit - Enabling the New IT Org Amazon Web Services
Today’s technology leaders recognize that the cloud is disrupting the way in which they collaborate and deliver technology solutions throughout their enterprise. In this session, experienced and emerging leadership teams will learn how companies are leveraging the cloud to re-imagine the traditional people, process, and technology alignment model. Attendees will be presented with key considerations to better enable the alignment of executives, developers, system administrators, and end users with the objective of increasing business value, agility, and innovation
Mark Willemse - Strategy & Deployment JourneyIBM Sverige
IBM PureApplication System is a cloud application platform that can dramatically accelerate time-to-value and automate deployment and lifecycle management for a broad range of applications. This session outlines the advantages gained and lessons learned from a recently deployment and integration of IBM PureApplication System in detail as well other used cases at customers from various industries so that others can benefit from the accomplishments of this project.
Workday provides the next generation of enterprise business services— Human Capital Management, Financial Management, and Payroll—and delivers the solutions on a Software-as-a-Service (SaaS) model. Founded by Higher Education veteran Dave Duffield and technology visionary Aneel Bhusri, Workday helps transform the administrative systems and service delivery models across Higher Education with modern, agile, and cost-effective cloud solutions.
Presentation from the 5th itSMF SEE Regional Event on title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS.The conference covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. (http://www.itsmf.org.rs/drupal/content/itsmf-see-2011-programme)
Online version of the presentation - http://prezi.com/lstdrvohprmp/belgrad-prezentacija/
AIIM West - Built for Success - Creating an Effective IM Org Structure - 2012...Greg Clark
There are many options when creating an organization structure for your information management program. You need to consider organizational objectives, information management maturity and most of all, cultural fit. C3 Associates Principal Greg Clark will discuss the roles and responsibilities common to most successful informaton management teams and talk about how to create an oganization structure that will work for you.
Using Six Sigma to Drive Tangible Service Desk Improvement and SavingsITSM Academy, Inc.
Kirk Holmes, itSMF USA National Capital President Emeritus, President of Holmes and Associates, will present his experience with using Sig Sigma to answer the question; How do you reduce Service Desk costs, improve quality, and fulfill the Service Desk mission?
Governance and the Social Enterprise
James Hindes, The Standard, Director of Enterprise CRM
Lou Fox, Blue Wolf Group, CTO
James Burns, Salesforce.com, Director - Platform
Agenda
Introductions
A Strategic Governance Framework for the Salesforce Platform
The Standard’s Journey to Cloud Governance
Q&A
James Burns
Company – Salesforce.com
Role - Director – Platform Community Solution Advisors
Salesforce experience - 18 months
30 years Enterprise Architecture and design
Strategic Governance Framework
The Standard’s Journey to Cloud Governance
James Hindes – Director Enterprise CRM
Lou Fox – CTO, Blue Wolfe
James Burns
Director – Platform
Community Solution Advisors
http://uk.linkedin.com/in/burnsjames
CoE Drives Strategic Alignment and Ensures Value
Change Control
Basically to manage successful projects its needs 3 key ingredients:
The correct Processes for the job at hand.
The correct people.
The use of the correct techniques for the job at hand.
Traditional via Cloud
Over the years many great IT projects have delivered successfully.
With Cloud we can build on these processes and techniques.
No need to reinvent them.
The Single Org vs Multi Org Dilemma
Decision Process Methodology
Business Considerations
Solution speed to market
Flexibility and adaptability
Frequency of change
Predictability of delivery
Regional, global user base
Commonality of business process across the company
Collaboration use cases
Cross-application access across Salesforce applications to backend systems eg SAP
Technical Considerations
Data security level
Sharing of data across Salesforce applications
Record level access rights
User profiles
Business reporting requirements
Salesforce Org level security and system administration complexity
Common functionality between applications
Do the applications need to share data
Coding Standards
Strategic Governance Framework
The 2014 AWS Enterprise Summit - Enabling the New IT Org Amazon Web Services
Today’s technology leaders recognize that the cloud is disrupting the way in which they collaborate and deliver technology solutions throughout their enterprise. In this session, experienced and emerging leadership teams will learn how companies are leveraging the cloud to re-imagine the traditional people, process, and technology alignment model. Attendees will be presented with key considerations to better enable the alignment of executives, developers, system administrators, and end users with the objective of increasing business value, agility, and innovation
Mark Willemse - Strategy & Deployment JourneyIBM Sverige
IBM PureApplication System is a cloud application platform that can dramatically accelerate time-to-value and automate deployment and lifecycle management for a broad range of applications. This session outlines the advantages gained and lessons learned from a recently deployment and integration of IBM PureApplication System in detail as well other used cases at customers from various industries so that others can benefit from the accomplishments of this project.
Enterprise Adoption – Patterns for Success with AWS - BusinessAmazon Web Services
Enterprises are using AWS to both develop new sources of customer value as well as reinventing their core. In this session we will provide insights into the successful adoption patterns that have emerged. We will also discuss how enterprises have successfully navigated the people and processes challenges that initially inhibited enterprise wide adoption. Finally, we will provide you with a framework to assess where you are on your Cloud journey and tangible takeaways that will help you accelerate.
Speaker: Shannon O'Brien, Enterprise Sales Manager, Amazon Web Services
Featured Customer - Strategy&
Enterprise Adoption – Patterns for Success with AWS - BusinessAmazon Web Services
Enterprises are using AWS to both develop new sources of customer value as well as reinventing their core. In this session we will provide insights into the successful adoption patterns that have emerged. We will also discuss how enterprises have successfully navigated the people and processes challenges that initially inhibited enterprise wide adoption. Finally, we will provide you with a framework to assess where you are on your Cloud journey and tangible takeaways that will help you accelerate.
Speaker: Shannon O'Brien, Enterprise Sales Manager, Amazon Web Services
Featured Customer - Strategy&
Make A Stress Free Move To The Cloud: Application Modernization and Managemen...Dell World
Delivering IT services that keep the business running from day to day is always challenging. Delivering these services while simultaneously moving your IT infrastructure to the cloud can be almost impossible without the right tools and support. Attend this session to hear directly from leaders at Dell who specialize in application management and learn how Dell migration tools and services accelerate your move to the cloud while maintaining the high quality access to web and mobile services that your users demand.
Systems Management 2.0: How to Gain Control of Unruly & Distributed NetworksKaseya
You’d think that your networks are impossible to manage... But, we’ve seen worse.
We live in a new and ever-changing world of IT. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional:
All of your organization’s devices are no longer safely under the same network, making it difficult to manage devices inside and outside the firewall
You still rely on siloed solutions, which hamper your efforts to collaborate and treat all devices equally
Your users have drastically evolved, increasing the need for 100% uptime and secure access despite their location or device
Join Jim Frey, Vice President of Research Network Management for analyst firm Enterprise Management Associates (EMA), on September 12th at 11am PDT and discover:
The diversity and complexity in IT: The big picture
Cross-team collaboration and the drive to service orientation in IT operations
Integration and convergence across management tools, technologies, and practices
Unifying infrastructure management: Objectives and requirements for success
The People Model and Cloud Transformation | AWS Public Sector Summit 2016Amazon Web Services
A successful cloud transformation journey incorporates the three pillars of transformation: people, process, and technology. While leveraging the technology, the people component drives transformations. But far too often, cloud transformation efforts concentrate on the process improvement strategies and technology implementation, while essentially ignoring the human aspect of the change initiative and the opportunity to develop a more agile, DevOps culture. Many leaders who look back on previous change initiatives reflect that process and technology were simple to change compared to the people part of the organization. A central perspective within the AWS Cloud Adoption Framework, the "people perspective," guides organizations about aspects that affect people to reduce the risk and accelerate the value realization from cloud adoption. This session covers best-practice methods that enable customers to address challenges in setting up the right organizational structure to manage cloud operations, roles and job responsibilities during transition and post-cloud adoption, assessing gaps in skills and competencies required, building effective training models, and shaping a DevOps culture.
John Mcdermott - Gold sponsor session: Hybrid - IT needs hybrid good practiceitSMF UK
In this session, John provided advice on how to put together
sections of various best practice frameworks and ways of
working to best suit your organisational needs.
DevSecOps is a new way to deliver security as part of the Software Supply Chain. It supports a built-in process and faster security feedback loop for DevOps teams.
Daniel Jasník - ITSMF pro cloudové služby - AID2019ALVAO
Daniel Jasník má více než 15 let zkušeností v oblasti IT, z toho 7 let v ITSM. Nyní poskytuje své konzultantské služby Enterprise zákazníkům Microsoftu v EMEA region s cílem umožnit jim dosáhnout všech výhod, které Microsoft Cloud přináší, a to aplikováním Microsoft Modern Service Management přístupu.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
Salesforce Platform: Governance and the Social Enterprise
1. Governance and the Social
Enterprise
James Hindes, The Standard, Director Enterprise CRM
Lou Fox, Bluewolf, CTO
James Burns, Salesforce.com, Director - Platform
2. Agenda
•Introductions
•A Strategic Governance Framework for the Salesforce Platform
•The Standard’s Journey to Cloud Governance
•Q&A
3. James Burns
Director – Platform
Community Solution Advisors
http://uk.linkedin.com/in/burnsjames
4. All about James Burns
Company – Salesforce.com
Role - Director – Platform Community Solution Advisors
Salesforce experience - 18 month
30 years Enterprise Architecture and design
6. The Standard’s Journey
to Cloud Governance
James Hindes – Director Enterprise CRM
Lou Fox – CTO, Bluewolf
7. StanCorp's subsidiaries serve approximately 7.5 million
unique customers nationwide as of June 30, 2011, with
group and individual disability insurance, group life,
AD&D and dental insurance, retirement plans products
and services, individual annuities and investment advice.
James Hindes
Director Enterprise CRM
james.hindes@standard.com
ph: 971.321.7470
8. Partners with clients to help them become
Agile Enterprises
• 12 years of success with Salesforce
• 3000+ implementations
• Established Cloud Governance practice
Lou Fox
CTO
Cloud Governance & Bluewolf Beyond
lfox@bluewolf.com
ph: 646.230.1980
9. Agenda
How did The Standard get here?
What is Cloud Governance?
Why is it important?
The Standard’s approach
Results
11. The Challenge: Premise vs. Cloud
Cloud Governance
Premise Governance:
System for decision
Resource scarcity making and execution
Portfolio Drive and measure growth
Provisioning and Resources across groups
Security
Controls Driven by Business
(in The Standard’s case)
Driven by IT
Process drives collaboration
Process can alienate
business
12. Cloud Governance
A framework to maintain
alignment between business
strategy and technical
evolution where the only
thing that should slow the
pace of releases is the
speed at which users can
adapt to change.
13. How we built and deployed our Governance structure
I. Director of CRM
II. Guiding Principles
III. Process Definition
IV. Decision Making
V. Execution
VI. Build & Release
VII. Change Management
14. Director of CRM
• New, influential position
• Reports to Business Leader
• Has IT background
• Owns budget for ongoing innovation
• Manages enterprise CRM roadmap
• Facilitates all Governance Boards
• Leverages IT resources
15. Examples - Guiding Principles
Modernization systems to make future innovations easiers
A culture of empathy pervading the support organization
Focus on speed with stability from macro to micro
Make decisions as low as possible in the organization
16. Our Model – What’s the process?
Super Sys Tech Release
User ? Decisions
User Admin Team
Business
IT
a b
our detailed process won’t help you
build yours to suit
17. Our Model - Who has the “D”?
Executive Steering • Roadmap (who, what, when)
Quality Team
• Cross Functional
Enhancements
Business System
Admins and
Sponsors
• Intra-Unit Enhancements
Director Enterprise
CRM • Decision Facilitation
18. Our Model – Who Executes?
• Certified admins: Configure, Sometimes Code
Business • Embedded, sometimes shared
• User Experience and Testing
• SIC IT + Bluewolf Beyond: Analyze / Configure /
Technical Team
Design / Code
Release
• Promotion through environments
Management
• Organizational Change Management
Adoption
• Adoption Strategy
19. Build & Release: Make Best Practices Come Alive
Automatic Regression Testing
Trace-ability
Builds and releases managed by non-developers
20. Results
We are deploying faster than ever
8 releases 5/20-9/14, now
monthly
User base is shocked, thrilled
People want to work on this
We are collaborating
Culturally challenging
Keep working together
Keep thinking across lines
21. Lessons Learned
Manage adoption to the governance model
New roles, resource commitments, doubters
If you distribute load across the company:
Ensure resource commitments
Keep senior technical people focused on senior work
Make decisions as low as possible in the organization
Adjust, Adjust, Adjust
Broadcast success
22. James Hindes Lou Fox James Burns
The Standard Blue Wolf Salesforce
23.
24. CoE Drives Strategic Alignment and Ensures Value
1 2 3 4
People Processes Knowledge Technology
CoEs drive the execution of processes
by which organizations identify, prioritize, assign,
execute and communicate while optimally leveraging
people, processes, knowledge, and technology.
25. Change Control
Basically to manage successful projects its needs 3 key
ingredients:
The correct Processes for the job at hand.
The correct people.
The use of the correct techniques for the job at hand.
26. Traditional via Cloud
• Over the years many great
IT projects have delivered
successfully.
• With Cloud we can build on
these processes and
techniques.
• No need to reinvent them.
27. The Single Org vs Multi Org Dilemma
Do I deploy my applications within a single instance
of Salesforce or create separate instances?
28. Decision Process Methodology
Business Considerations Technical Considerations
• Solution speed to market • Data security level
• Flexibility and adaptability • Sharing of data across Salesforce
• Frequency of change applications
• Predictability of delivery • Record level access rights
• Regional, global user base • User profiles
• Commonality of business process across the • Business reporting requirements
company • Salesforce Org level security and system
• Collaboration use cases administration complexity
• Cross-application access across Salesforce • Common functionality between applications
applications to backend systems eg SAP • Do the applications need to share data