A global process owner (GPO) is responsible for making functions efficient and reducing costs to serve the business. Digital technologies provide both opportunities and challenges for GPOs. There are three critical areas of focus that can make any GPO successful in leveraging digital technologies: 1) Defining the correct scope and ownership for the GPO, focusing on integrating reporting outputs into decision-making information. 2) Aligning the expected outcomes of the GPO role to the organization's strategy by understanding how outcomes link to objectives and targeting outcomes through digital transformation. 3) Driving implementation of process changes for the organization and employees through design thinking workshops, cross-functional participation, and tracking performance communication.

1. HOW TO MAKE ANY
GLOBAL PROCESS OWNER
SUCCESSFUL
The three focus areas: A CEO’s guide

2. A GPO (GLOBAL PROCESS OWNER) IS ENTRUSTED WITH
RESPONSIBILITIES TO MAKE FUNCTIONS EFFICIENT,
REDUCE COST TO SERVE THE BUSINESS AND CREATE
VALUE FOR THE ENTERPRISE.

3. DIGITAL TECHNOLOGIES PROVIDE BOTH AN
OPPORTUNITY AND CHALLENGE FOR THE
GPO COMMUNITY.
The challenge is how to get it right first time!

4. THERE ARE THREE CRITICAL AREAS WHICH
IF CORRECTLY FOCUSED UPON, CAN
MAKE ANY GPO SUCCESSFUL IN
LEVERAGING DIGITAL TECHNOLOGIES FOR
ACHIEVING ORGANIZATION OBJECTIVES.

5. 1. DEFINING CORRECTLY THE “O” FOR
THE GPO; THE OWNERSHIP
Record to Close
Close to
Report
Report to
Information
Typical R2R GPO ownership
Couldn’t integrate reporting output into
information for Decision Support ??
The most value added ownership would be Record to Information for the
GPO and not just Record to Report

6. 1. ALIGN THE EXPECTED OUTCOME FROM GPO
ROLE TOWARDS THE ORGANIZATION STRATEGY
It is critical for a GPO to focus on the following for a
successful digitization plan:
- Know the organization objective

7. 1. ALIGN THE EXPECTED OUTCOME FROM GPO
ROLE TOWARDS THE ORGANIZATION STRATEGY
It is critical for a GPO to focus on the following for a
successful digitization plan:
- Understand the linkage between outcome from
the ownership and the organization objectives

8. 1. ALIGN THE EXPECTED OUTCOME FROM GPO
ROLE TOWARDS THE ORGANIZATION STRATEGY
It is critical for a GPO to focus on the following for a
successful digitization plan:
- Accordingly target the outcome through the
digital transformation plan

9. 1. GPO TO DRIVE IMPLEMENTATION OF PROCESS
CHANGE, FOR THE ORGANIZATION AND BY THE
EMPLOYEE
Get buy-in from top and alignment
from middle management…
…design thinking workshop to co-imagine the
design and for co-creating the prototypes

10. 1. GPO TO DRIVE IMPLEMENTATION OF PROCESS
CHANGE, FOR THE ORGANIZATION AND BY THE
EMPLOYEE
Get participation from process
employees across geographies and
functional boundaries for
implementation

11. 1. GPO TO DRIVE IMPLEMENTATION OF PROCESS
CHANGE, FOR THE ORGANIZATION AND BY THE
EMPLOYEE
Track performance of the outcome
and communicate regularly to all
the stakeholders

12. QUESTIONS
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