Do you know someone who would benefit from a device or is struggling to pay for broadband connectivity?
In this webinar, we heard from Rob Shapiro, Partnerships and Fundraising Manager at Good Things Foundation, John Duncan, Digital Inclusion Programme Manager at Greater Manchester Combined Authority (seconded from Virgin Media O2) and Chris Grant, our Community Relationship Officer at AbilityNet on how charities or carers (paid and unpaid) can source devices and free or low-cost internet access.
This document discusses digital inclusion and the importance of getting more people online. It notes that the internet accounts for over 8% of UK GDP and a quarter of economic growth. However, 18% of UK adults have never been online. The three main barriers to people getting online are motivation, skills/confidence, and access. The document advocates for a local digital inclusion strategy that targets the digitally excluded, helps build skills through resources like online centers and courses, and works with partners to provide access through devices and locations. The goal is to increase online transactions, reduce unemployment, and help more people gain benefits from being online.
The document summarizes a presentation on the importance of digital inclusion for housing associations. It discusses who is digitally excluded and why, barriers to internet access, and government strategies around digital inclusion. It provides an example of a housing association, Thenue, that has implemented initiatives like digital skills workshops, online services, and mobile working tools for staff to promote digital inclusion among tenants and improve services. The toolkit created by GWSF is highlighted as a resource for housing associations to share best practices around digital inclusion projects.
Digital Inclusion - Progress and 2021 plans - Summary (8).pptxBryanMichaelChiew
The document outlines Manchester's efforts to promote digital inclusion among its residents. It discusses (1) the importance of digital skills and the impact of digital exclusion, (2) how the city is supporting residents to access the internet and develop digital skills through initiatives like providing devices and training, and (3) Manchester's 2021 digital inclusion action plan and priorities, which include expanding access initiatives, developing a skills index, and formalizing their digital champions network.
In this webinar, hosted by the Good Home Inquiry, we examined how a digitally connected home supports and enhances a good home and how we can ensure more people are connected in ways that work for them in their existing homes.
Find out more: https://www.ageing-better.org.uk/events/good-digitally-connected-home
- The Digital Glasgow strategy aims to make Glasgow a world-leading digital city by 2017 by supporting economic and social regeneration through digital initiatives.
- It seeks to provide coordination for existing digital projects, identify opportunities for collaboration and innovation, and secure further investment.
- One goal is for all Glasgow citizens to be confident using the internet for communication, browsing, transactions, and civic participation through expanding access points and digital skills training.
- The Wheatley Group has partnered to expand digital access and skills training, including through local learning centers, and a project to provide high-rise housing residents with Wi-Fi saw improved internet usage and job searches among participants.
- While internet skills confidence is high, practical skills and use
- 11 million people in the UK lack basic digital skills like communicating, finding information, sharing content, and staying safe online. This negatively impacts individuals' employment, education, health and financial security as well as the country's economy and productivity.
- Barriers to digital inclusion include lack of access to computers/internet, lack of motivation to use technology, and lack of digital skills. Providing access, training and support at local community centers helps inspire people and build their confidence to use the internet regularly.
- Over 1.2 million people have gained basic digital skills through UK online centers between 2010-2014. A simple, localized approach that increases access, inspires motivation and provides training is most effective for digital inclusion
Business Case for Digital Inclusion & Social Housing 8 Feb 2014Helen Milner
1) The document discusses digital inclusion and the business case for organizations in the housing sector to promote digital skills among their customers and staff. It outlines benefits like cost savings, improved lives, and addressing social issues.
2) Key barriers to digital inclusion are a lack of basic digital skills, no internet access at home, and not seeing the usefulness of the internet. Overcoming these requires inspiring people, improving access, and providing training.
3) Case studies show approaches like free WiFi, devices pre-installed with internet access, and support for most vulnerable groups. The goal is to help people engage with online services and improve their employment opportunities.
Rosa Robinson. Directora de l'agència de recerca sense ànim de lucre, Frame i la doctora Patricia Lucas, consultora d'investigació independent i lectora en recerca en salut infantil a la Universitat de Bristol, Regne Unit. Són les autores d’una investigació sobre la pobresa de dades al Regne Unit i són coautores dels informes "What is Data Poverty?", "Data poverty in Scotland and Wales" (Nesta i Y Lab, 2020) i "Community-led Action on Data Poverty "(Local Trust, 2021).
This document discusses digital inclusion and the importance of getting more people online. It notes that the internet accounts for over 8% of UK GDP and a quarter of economic growth. However, 18% of UK adults have never been online. The three main barriers to people getting online are motivation, skills/confidence, and access. The document advocates for a local digital inclusion strategy that targets the digitally excluded, helps build skills through resources like online centers and courses, and works with partners to provide access through devices and locations. The goal is to increase online transactions, reduce unemployment, and help more people gain benefits from being online.
The document summarizes a presentation on the importance of digital inclusion for housing associations. It discusses who is digitally excluded and why, barriers to internet access, and government strategies around digital inclusion. It provides an example of a housing association, Thenue, that has implemented initiatives like digital skills workshops, online services, and mobile working tools for staff to promote digital inclusion among tenants and improve services. The toolkit created by GWSF is highlighted as a resource for housing associations to share best practices around digital inclusion projects.
Digital Inclusion - Progress and 2021 plans - Summary (8).pptxBryanMichaelChiew
The document outlines Manchester's efforts to promote digital inclusion among its residents. It discusses (1) the importance of digital skills and the impact of digital exclusion, (2) how the city is supporting residents to access the internet and develop digital skills through initiatives like providing devices and training, and (3) Manchester's 2021 digital inclusion action plan and priorities, which include expanding access initiatives, developing a skills index, and formalizing their digital champions network.
In this webinar, hosted by the Good Home Inquiry, we examined how a digitally connected home supports and enhances a good home and how we can ensure more people are connected in ways that work for them in their existing homes.
Find out more: https://www.ageing-better.org.uk/events/good-digitally-connected-home
- The Digital Glasgow strategy aims to make Glasgow a world-leading digital city by 2017 by supporting economic and social regeneration through digital initiatives.
- It seeks to provide coordination for existing digital projects, identify opportunities for collaboration and innovation, and secure further investment.
- One goal is for all Glasgow citizens to be confident using the internet for communication, browsing, transactions, and civic participation through expanding access points and digital skills training.
- The Wheatley Group has partnered to expand digital access and skills training, including through local learning centers, and a project to provide high-rise housing residents with Wi-Fi saw improved internet usage and job searches among participants.
- While internet skills confidence is high, practical skills and use
- 11 million people in the UK lack basic digital skills like communicating, finding information, sharing content, and staying safe online. This negatively impacts individuals' employment, education, health and financial security as well as the country's economy and productivity.
- Barriers to digital inclusion include lack of access to computers/internet, lack of motivation to use technology, and lack of digital skills. Providing access, training and support at local community centers helps inspire people and build their confidence to use the internet regularly.
- Over 1.2 million people have gained basic digital skills through UK online centers between 2010-2014. A simple, localized approach that increases access, inspires motivation and provides training is most effective for digital inclusion
Business Case for Digital Inclusion & Social Housing 8 Feb 2014Helen Milner
1) The document discusses digital inclusion and the business case for organizations in the housing sector to promote digital skills among their customers and staff. It outlines benefits like cost savings, improved lives, and addressing social issues.
2) Key barriers to digital inclusion are a lack of basic digital skills, no internet access at home, and not seeing the usefulness of the internet. Overcoming these requires inspiring people, improving access, and providing training.
3) Case studies show approaches like free WiFi, devices pre-installed with internet access, and support for most vulnerable groups. The goal is to help people engage with online services and improve their employment opportunities.
Rosa Robinson. Directora de l'agència de recerca sense ànim de lucre, Frame i la doctora Patricia Lucas, consultora d'investigació independent i lectora en recerca en salut infantil a la Universitat de Bristol, Regne Unit. Són les autores d’una investigació sobre la pobresa de dades al Regne Unit i són coautores dels informes "What is Data Poverty?", "Data poverty in Scotland and Wales" (Nesta i Y Lab, 2020) i "Community-led Action on Data Poverty "(Local Trust, 2021).
This document discusses digital inclusion initiatives in the UK. It provides statistics on internet usage and outlines programs run by UK Online Centres to promote digital skills. Over 3,800 community partners and 500 access points provide training and support to help more people use the internet. Embedding digital inclusion into existing community and housing strategies can help more residents access online services and stay connected with family and friends. Leadership from senior managers and realistic goals are important to promote digital literacy initiatives.
1) The document outlines a plan called "26 weeks to make a difference" to boost digital skills in the UK and Northern Ireland. The goal is to help the 9.8 million adults lacking basic online skills and 1.6 million small businesses needing improved digital capabilities.
2) It describes initiatives like training local "digital champions" to promote skills, partnerships between organizations, and a charter for organizations to commit to helping citizens improve their skills.
3) Case studies show examples of activities to promote skills, like training hundreds of digital champions, workshops in communities, and businesses supporting digital skills among customers, staff, and charity partners.
Cities are leveraging technology to better connect with its constituents. However, cities are at risk of isolating key segments of its populations without closing the digital divide. We will explore the digital divide’s impact on civic technology and the role of cities in increasing access to high-speed Internet.
Sheila Dugan, Marketing and Communications Manager at EveryoneOn
Watch the video online: https://www.youtube.com/watch?v=9yUi_dKovJ8&list=PL65XgbSILalVoej11T95Tc7D7-F1PdwHq&index=1
Get involved with Code for America: http://www.codeforamerica.org/action
Presentations by Tinder Foundation's Caroline Wilson about what we do and the different aspects of the UK online centres network. This is from the Social Housing and Digital Inclusion: People not Technology event in London on April 14 2015.
Technology and participation - Harnessing the emerging power of broadband for...Paul Treadwell
This document discusses how broadband can enable civic engagement and participation. Broadband provides always-on internet access through a variety of technologies and is increasingly mobile through phones and tablets. While broadband access is growing, barriers like cost, literacy, and security still exist. Broadband can be viewed both as providing access to information and active participation in online communities. Local governments are using broadband for e-government services and digital literacy training to engage residents.
In this webinar we explored what we can learn from the COVID-19 pandemic about how to support people to get online and stay online.
Find out more: https://www.ageing-better.org.uk/events/road-recovery-bridging-digital-divide
The Tinder Foundation works to promote digital and social inclusion in the UK. It operates networks of online centers that provide training to help people develop digital skills. The Foundation targets those who are socially and digitally excluded, such as the elderly, disabled, low-income individuals and those with low education levels. Having digital skills can help people save money, improve employment prospects and social connections. However, many lack motivation, access or skills to get online. The Foundation receives grants to support its online centers and training programs. It partners with organizations like DWP and NHS to help people develop skills needed for programs like Universal Credit that are moving online.
Using data to inform inclusive service designAl Mathers
Invited presentation given to a cross government audience attending the Get Online Week 2020 events hosted by HMRC's Digital Inclusion, Accessibility and Standards team.
The document discusses a project called Communities 2.0 that aims to address digital exclusion across 30% of wards in convergence areas of Wales. It works on digital inclusion and social enterprise through various delivery partners. Digital exclusion is defined as "not getting online" and affects an estimated 34% of the adult population in Wales, who are more likely to be older people, those with disabilities, and people in lower social and economic classes. The project seeks to identify partners and resources to help address barriers to digital inclusion like access, skills, motivation, and develop practical solutions through workshops, community websites and technologies, and social enterprises.
What is digital exclusion, how big a problem is it for us and how do we desig...Al Mathers
Invited presentation in June 2020 to the Ministry of Justice's Design Team on digital exclusion in the UK and implications for Government Service Design
On 24 Sept 2015 Vic Stirling, Head of Network at Tinder Foundation, spoke at the Southwark Revenue and Benefits Stakeholder Conference on why local authorities should care about digital inclusion for their residents.
This document summarizes a study examining the barriers and enablers for older people with sight loss getting online. It identifies a lack of connectivity and risk of marginalization for this group. The study used surveys, interviews and focus groups of older visually impaired individuals and IT trainers to understand how to get people interested in the internet, what is needed to get online, how to make it work, and enjoy the benefits while managing risks. Recommendations include the RNIB promoting online benefits and partnerships for inclusion, and governments prioritizing inclusion, providing financial assistance, and recognizing some will remain offline. Outcomes included accessibility campaigns and guides to help older visually impaired people get online.
Digital Participation at Voluntary Action Scotland Conference 2014SCVO
This document discusses digital participation in Scotland. It provides statistics on internet usage over time and barriers to digital participation. 30% of people in Scotland lack basic online skills. The three key barriers to participation are lack of qualifications, being retired, or disabled. The Scottish government has several initiatives to improve digital participation including a digital charter, challenge fund, training programs, and an online skills learning platform. The overall goal is to make Scotland a world-class digital nation with high levels of participation.
This document discusses digital participation in Scotland. It outlines several key statistics on internet usage over time and barriers to digital participation. Specifically, it notes that 1.3 million people in Scotland lack basic online skills and 30% lack these skills overall in the UK. Several programs are highlighted to help address these barriers through improving digital skills, funding for organizations to digitize, and online learning resources. The overall goal is for Scotland to become a world-class digital nation with high levels of digital participation.
Getting Tenants Online: Digital Inclusion & Social HousingHelen Milner
Many people who live in social housing (public housing) are on low income or older making them much more likely to lack basic online skills. They are also likely to benefit from online savings, and will need to interact with Government online too. I've been working with Housing Associations for three years advising on how to help tenants to get those digital skills they need. Some information about the Digital Deal programme - £400,000 grants for social housing. And Stats and facts about Housing & Digital Inclusion.
5 trends shaping council websites in 2016Rodney Gordon
With Council budgets and resources being stretched thinner than ever before, Council leaders must learn how the internet can help them deliver better, more efficient service to their communities.
Drawing on learnings from the most innovative and successful digital Cities in Australia, UK and US - Alex Gelbak (Director Innovation @ Seamless) will share the 5 keys to delivering a brilliant online service experience for your community.
Digital inclusion cambridgeshire 2014 01 15Liz Stevenson
This document discusses digital inclusion initiatives in Cambridgeshire over the past decade. It finds that while internet adoption is high, 4 million UK households remain offline, citing lack of need, skills or equipment. The key principles of access, skills and motivation are examined. Case studies highlight programs that provided access points, developed skills through volunteer digital champions and community projects, and fostered motivation by addressing community needs. Going forward, consolidating these interconnected elements is needed to achieve an inclusive digital future for Cambridgeshire.
The document outlines the goals and capabilities of Go ON UK, an organization aiming to make the UK the most digitally capable nation. Go ON UK leads on digital skills, has strong government relationships, and excellent partnerships. It has over 400 local partners, 12 full time staff, and has raised over £20 million in funding. The document also presents Go ON UK's digital skills charter outlining basic online skills, shows the age profile of those with and without basic digital skills in the UK, and provides an example case study of success in reducing non-users in Liverpool from 55% to 18% over 18 months through local partnerships and digital champions.
What's New in WCAG 2.2? - AbilityNet webinarAbilityNet
The Web Content Accessibility Guidelines (WCAG) 2.2 have been released. But what does that mean for you and your organisation? What’s changed and how can you make sure you’re meeting the new requirements?
Delve into the core changes and discover how to meet the new requirements with our expert accessibility and usability consultants, Alice Taylor and Claire Poste.
In this webinar, Alice and Claire will take you through the new criteria, share helpful tips on understanding them, as well as illustrating how WCAG 2.2 impacts you and your customers.
Webinar: How to avoid the 12 Scams of ChristmasAbilityNet
In the webinar you can learn how to protect yourself and elderly people often most at risk from the most common online scams that can be especially rife around the festive season.
But anyone can become a victim of digital scams. They are a growing problem in the UK and criminals are using social media, email, and messaging services to target their victims.
Worrying about falling victim to online criminals can, understandably, make some people reluctant to engage in the online world. Recent research from BT Group* highlighted that some older internet users may be less familiar with the online world than others, so this webinar aims to provide valuable tips to vulnerable groups who may not be as online savvy as others.
The benefits of getting online can really make a positive difference to everyone's lives, so stay safe by learning about the common tactics that are used to attempt to fool us all.
What you'll learn:
In this free webinar, speakers from Greater Manchester Police and AbilityNet will share their expertise to help you:
Learn about common online scams to be aware of, particularly over the festive period
Arm yourself with background knowledge about what to avoid
Find out about some of the warning signs
Find out more at: www.abilitynet.org.uk/ScamsWebinar
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Similar to How to get online for FREE or at a low-cost: digital divide
This document discusses digital inclusion initiatives in the UK. It provides statistics on internet usage and outlines programs run by UK Online Centres to promote digital skills. Over 3,800 community partners and 500 access points provide training and support to help more people use the internet. Embedding digital inclusion into existing community and housing strategies can help more residents access online services and stay connected with family and friends. Leadership from senior managers and realistic goals are important to promote digital literacy initiatives.
1) The document outlines a plan called "26 weeks to make a difference" to boost digital skills in the UK and Northern Ireland. The goal is to help the 9.8 million adults lacking basic online skills and 1.6 million small businesses needing improved digital capabilities.
2) It describes initiatives like training local "digital champions" to promote skills, partnerships between organizations, and a charter for organizations to commit to helping citizens improve their skills.
3) Case studies show examples of activities to promote skills, like training hundreds of digital champions, workshops in communities, and businesses supporting digital skills among customers, staff, and charity partners.
Cities are leveraging technology to better connect with its constituents. However, cities are at risk of isolating key segments of its populations without closing the digital divide. We will explore the digital divide’s impact on civic technology and the role of cities in increasing access to high-speed Internet.
Sheila Dugan, Marketing and Communications Manager at EveryoneOn
Watch the video online: https://www.youtube.com/watch?v=9yUi_dKovJ8&list=PL65XgbSILalVoej11T95Tc7D7-F1PdwHq&index=1
Get involved with Code for America: http://www.codeforamerica.org/action
Presentations by Tinder Foundation's Caroline Wilson about what we do and the different aspects of the UK online centres network. This is from the Social Housing and Digital Inclusion: People not Technology event in London on April 14 2015.
Technology and participation - Harnessing the emerging power of broadband for...Paul Treadwell
This document discusses how broadband can enable civic engagement and participation. Broadband provides always-on internet access through a variety of technologies and is increasingly mobile through phones and tablets. While broadband access is growing, barriers like cost, literacy, and security still exist. Broadband can be viewed both as providing access to information and active participation in online communities. Local governments are using broadband for e-government services and digital literacy training to engage residents.
In this webinar we explored what we can learn from the COVID-19 pandemic about how to support people to get online and stay online.
Find out more: https://www.ageing-better.org.uk/events/road-recovery-bridging-digital-divide
The Tinder Foundation works to promote digital and social inclusion in the UK. It operates networks of online centers that provide training to help people develop digital skills. The Foundation targets those who are socially and digitally excluded, such as the elderly, disabled, low-income individuals and those with low education levels. Having digital skills can help people save money, improve employment prospects and social connections. However, many lack motivation, access or skills to get online. The Foundation receives grants to support its online centers and training programs. It partners with organizations like DWP and NHS to help people develop skills needed for programs like Universal Credit that are moving online.
Using data to inform inclusive service designAl Mathers
Invited presentation given to a cross government audience attending the Get Online Week 2020 events hosted by HMRC's Digital Inclusion, Accessibility and Standards team.
The document discusses a project called Communities 2.0 that aims to address digital exclusion across 30% of wards in convergence areas of Wales. It works on digital inclusion and social enterprise through various delivery partners. Digital exclusion is defined as "not getting online" and affects an estimated 34% of the adult population in Wales, who are more likely to be older people, those with disabilities, and people in lower social and economic classes. The project seeks to identify partners and resources to help address barriers to digital inclusion like access, skills, motivation, and develop practical solutions through workshops, community websites and technologies, and social enterprises.
What is digital exclusion, how big a problem is it for us and how do we desig...Al Mathers
Invited presentation in June 2020 to the Ministry of Justice's Design Team on digital exclusion in the UK and implications for Government Service Design
On 24 Sept 2015 Vic Stirling, Head of Network at Tinder Foundation, spoke at the Southwark Revenue and Benefits Stakeholder Conference on why local authorities should care about digital inclusion for their residents.
This document summarizes a study examining the barriers and enablers for older people with sight loss getting online. It identifies a lack of connectivity and risk of marginalization for this group. The study used surveys, interviews and focus groups of older visually impaired individuals and IT trainers to understand how to get people interested in the internet, what is needed to get online, how to make it work, and enjoy the benefits while managing risks. Recommendations include the RNIB promoting online benefits and partnerships for inclusion, and governments prioritizing inclusion, providing financial assistance, and recognizing some will remain offline. Outcomes included accessibility campaigns and guides to help older visually impaired people get online.
Digital Participation at Voluntary Action Scotland Conference 2014SCVO
This document discusses digital participation in Scotland. It provides statistics on internet usage over time and barriers to digital participation. 30% of people in Scotland lack basic online skills. The three key barriers to participation are lack of qualifications, being retired, or disabled. The Scottish government has several initiatives to improve digital participation including a digital charter, challenge fund, training programs, and an online skills learning platform. The overall goal is to make Scotland a world-class digital nation with high levels of participation.
This document discusses digital participation in Scotland. It outlines several key statistics on internet usage over time and barriers to digital participation. Specifically, it notes that 1.3 million people in Scotland lack basic online skills and 30% lack these skills overall in the UK. Several programs are highlighted to help address these barriers through improving digital skills, funding for organizations to digitize, and online learning resources. The overall goal is for Scotland to become a world-class digital nation with high levels of digital participation.
Getting Tenants Online: Digital Inclusion & Social HousingHelen Milner
Many people who live in social housing (public housing) are on low income or older making them much more likely to lack basic online skills. They are also likely to benefit from online savings, and will need to interact with Government online too. I've been working with Housing Associations for three years advising on how to help tenants to get those digital skills they need. Some information about the Digital Deal programme - £400,000 grants for social housing. And Stats and facts about Housing & Digital Inclusion.
5 trends shaping council websites in 2016Rodney Gordon
With Council budgets and resources being stretched thinner than ever before, Council leaders must learn how the internet can help them deliver better, more efficient service to their communities.
Drawing on learnings from the most innovative and successful digital Cities in Australia, UK and US - Alex Gelbak (Director Innovation @ Seamless) will share the 5 keys to delivering a brilliant online service experience for your community.
Digital inclusion cambridgeshire 2014 01 15Liz Stevenson
This document discusses digital inclusion initiatives in Cambridgeshire over the past decade. It finds that while internet adoption is high, 4 million UK households remain offline, citing lack of need, skills or equipment. The key principles of access, skills and motivation are examined. Case studies highlight programs that provided access points, developed skills through volunteer digital champions and community projects, and fostered motivation by addressing community needs. Going forward, consolidating these interconnected elements is needed to achieve an inclusive digital future for Cambridgeshire.
The document outlines the goals and capabilities of Go ON UK, an organization aiming to make the UK the most digitally capable nation. Go ON UK leads on digital skills, has strong government relationships, and excellent partnerships. It has over 400 local partners, 12 full time staff, and has raised over £20 million in funding. The document also presents Go ON UK's digital skills charter outlining basic online skills, shows the age profile of those with and without basic digital skills in the UK, and provides an example case study of success in reducing non-users in Liverpool from 55% to 18% over 18 months through local partnerships and digital champions.
What's New in WCAG 2.2? - AbilityNet webinarAbilityNet
The Web Content Accessibility Guidelines (WCAG) 2.2 have been released. But what does that mean for you and your organisation? What’s changed and how can you make sure you’re meeting the new requirements?
Delve into the core changes and discover how to meet the new requirements with our expert accessibility and usability consultants, Alice Taylor and Claire Poste.
In this webinar, Alice and Claire will take you through the new criteria, share helpful tips on understanding them, as well as illustrating how WCAG 2.2 impacts you and your customers.
Webinar: How to avoid the 12 Scams of ChristmasAbilityNet
In the webinar you can learn how to protect yourself and elderly people often most at risk from the most common online scams that can be especially rife around the festive season.
But anyone can become a victim of digital scams. They are a growing problem in the UK and criminals are using social media, email, and messaging services to target their victims.
Worrying about falling victim to online criminals can, understandably, make some people reluctant to engage in the online world. Recent research from BT Group* highlighted that some older internet users may be less familiar with the online world than others, so this webinar aims to provide valuable tips to vulnerable groups who may not be as online savvy as others.
The benefits of getting online can really make a positive difference to everyone's lives, so stay safe by learning about the common tactics that are used to attempt to fool us all.
What you'll learn:
In this free webinar, speakers from Greater Manchester Police and AbilityNet will share their expertise to help you:
Learn about common online scams to be aware of, particularly over the festive period
Arm yourself with background knowledge about what to avoid
Find out about some of the warning signs
Find out more at: www.abilitynet.org.uk/ScamsWebinar
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- What exactly is human-centred AI? Is it marketing hype or genuinely helpful?
- Where is AI going in the future?
Whether you are a developer, a tester, or someone passionate about inclusive technology, this webinar is a must-attend event.
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Learn about how BT Group is helping to boost the digital skills of older people
Discover resources for step-by-step guidance about using digital devices
Understand how tech adjustments can help with sight loss, if you are deaf or hard of hearing, or with cognitive or mental health issues
Find out from Age UK about its Digital Champions Programme and online essentials for navigating the world wide web
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Join us for an informative and interactive webinar on navigating hybrid working for disabled employees. This webinar will explore strategies, best practices, and practical solutions to ensure that disabled employees can thrive in a hybrid and remote work environment.
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Find out more about AbilityNet webinars and volunteering: www.abilitynet.org.uk
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- Get an update about how the Accessible Information Standard affects you and your NHS appointments
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- Discover how tech can help disabled people communicate with NHS staff and systems
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Episode four of the Accessibility Insights web broadcast series features ITV's David Padmore, Director of Accessibility and Matt Simpson, Head of Technology within the Accessibility Services team.
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The Accessibility Insights series is your chance to find out what goes on inside large and often global organisations, learning from their accessibility leaders about the developments in their companies, impacts of the pandemic, what makes them tick and learn about their accessibility career development. Plus, you will get to find out about their top tips.
On Tuesday 27th of September, AbilityNet was joined by:
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How to get online for FREE or at a low-cost: digital divide
1. Get online for FREE or at low cost: January 17 2022
Get online for FREE or at low cost
• Rob Shapiro, Partnerships and Fundraising Manager, Good Things Foundation
• John Duncan, Digital Inclusion Project Manager, Greater Manchester Combined
Authority
• Chris Grant, Community Relationship Officer for AbilityNet
• Sarah Botterill, Marketing Manager AbilityNet
January 17, 2022
2. Get online for FREE or at low cost: January 17 2022
Housekeeping
• Captions are available during the webinar via Zoom
• Please use the Q&A window to ask questions
• The chat window is turned off for ease and accessibility reasons
• Slides, a transcript and a recording will be made available post-webinar,
you will be notified via email
• We will include a follow-up email for feedback
3. Get online for FREE or at low cost: January 17 2022
Welcome to our panelists
Rob Shapiro,
Partnerships and
Fundraising Manager,
Good Things
Foundation
John Duncan,
Digital Inclusion Project
Manager, Greater
Manchester Combined
Authority
Chris Grant,
Community
Relationship Officer
for AbilityNet
3
4. Get online for FREE or at low cost: January 17 2022
Welcome and agenda
• Introducing AbilityNet, your hosts
• Introducing Good Things Foundation (Rob)
o Scale of the digital divide
o Online Centres Network
• Digital Lifeline (Rob and Chris)
o The National Databank (Rob)
• Activity in Greater Manchester (John)
5. Get online for FREE or at low cost: January 17 2022
AbilityNet believes in a digital world
accessible to all.
Accessibility products and services and
role-based accessibility training.
We support people of any age, with any
disability or impairment, to use
technology to achieve their goals at
home, at work and in education.
We also run TechShare Pro.
Overview of AbilityNet’s services
5
A digital
world
accessible
to all
Accessibility
products and
services
Events (TSP)
FREE
services (at
home)
Workplace
services
Education
services
6. Get online for FREE or at low cost: January 17 2022
Tablet support schemes (Chris)
• NHS Camden and Islington Foundation Trust
• Supporting KOMP video-conferencing devices
• Supporting children from the BAME Community in Basildon
• Partnering with Age UK in Wiltshire
7. Get online for FREE or at low cost: January 17 2022
Rob Shapiro, Partnerships and Fundraising
Manager, Good Things Foundation
robert.shapiro@goodthingsfoundation.org
@robshapiro3
8. Get online for FREE or at low cost: January 17 2022
● The gap between people who can benefit from digital technology and the internet, and
those who can’t.
● Driven by:
○ Lack of access to a device, connectivity and affordable data
○ Lack of basic digital skills
○ Lack of motivation to use the internet, or other related barriers (eg. fear).
● Digital exclusion is more likely to affect people who are:
○ Older - 87% of those offline are 50-691
○ Poorer - 40% earn less than £15,0001
○ Have low qualifications
○ Have a disability or long-term health condition.
What is the digital divide?
Sources: 1. Consumer Digital Index 2021, Lloyds Banking Group
12. Get online for FREE or at low cost: January 17 2022
The Online Centres Network
13. Get online for FREE or at low cost: January 17 2022
Digital Lifeline
5,500 people with learning disabilities
supported with devices, data and support
Using digital inclusion to alleviate the
disproportionate negative impacts of Covid-19 on
people with learning disabilities
15. Get online for FREE or at low cost: January 17 2022
AbilityNet and Digital Lifeline
• We provided support for individuals who received a device
o 121 Community Partners accessing services for 2,978
beneficiaries
o 971 individual beneficiaries
o 371 Assessments were carried out
o 213 Community partners received training
o 2,354 items of equipment were provided
o 101 volunteer buddies assigned to provide ongoing support
16. Get online for FREE or at low cost: January 17 2022
AbilityNet’s Impact through Digital Lifeline
• 92% felt better able to use technology
• 92% felt more Confident
• 90% felt better able to manage their health and wellbeing
• 79% felt less lonely and isolated
• 76% felt more Connected to friends and family
• 73% felt better able to participate in education
• 66% felt more connected to community
See www.abilitynet.org.uk/learningdisability
17. Get online for FREE or at low cost: January 17 2022
“I didn’t have anybody
visiting, and I couldn’t see
anyone. I got myself in a bit
of a mess with things like
putting out the rubbish. It
was a lot better keeping in
touch after I got the tablet.”
Jameela
Jameela’s story
18. Get online for FREE or at low cost: January 17 2022
The National Databank
National
Databank
Individual
experiencing
data poverty
Community
organisation
Apply for SIM/vouchers for
people in need, provide support
Become an
accredited
provider of the
Databank
Receive data
through local
community
organisation
● Pilot ended 2021
● Scaling this week
● Open for application for charities &
community organisations
Devices + Digital Skills Support
Adults and
families
19. Digital Inclusion Agenda for Change
John Duncan Digital Inclusion Project Manager
Greater Manchester Combined Authority
#FixTheDigitalDivide
19
20. THE CURRENT
LANDSCAPE
The pandemic has highlighted the UK’s
digital divide, which amplifies the impact
of social isolation and loneliness
particularly for groups continuing to
shield such as older people and those
with serious health conditions.
Covid-19 has illustrated that digital
inclusion should now be considered a
human right and connectivity as a
basic utility.
Digital marginalisation faces the
poorest, most vulnerable communities.
Research indicates that people who
are digitally-excluded are likely to be
disproportionately heavy users of
government services.
Over 700,000 people in
Greater Manchester are only
using the internet in a narrow or
limited way and a further
450,000 are classified as
'non-users‘
There could be as many as up to
1.2M residents in
Greater Manchester excluded in
some way for the opportunity
digital brings
20% of GM
residents live in
social housing
#FixTheDigitalDivide
52% of those
offline can spend
£300+ a year on
utilities because they
don’t have capacity to
compare prices online
Up to 15,000-20,000 young people are
estimated to be left behind, without the means to
continue their education remotely.
There are 4,200 Care Leavers in
GM.
21. Agenda - Aims and Objectives
• To provide a universal programme of activity to meet the Mayor’s manifesto pledge
of ending Digital Poverty in Greater Manchester by 2023/24
• Evidence-based approach to identify the most impactful interventions and to
measure progress.
• 3 target groups - (under-25’s, over-75’s, disabled people) whilst recognising the
unique requirements of each group and simultaneously meeting the overall
programme objectives.
• support local delivery of services, from trusted partners, whilst exploring the potential
for a single GM model for easy activity access, communications, data capture and
assessment.
21
22. Delivering the GM Agenda on Digital Inclusion
Digital Inclusion Action Network: Led by the Mayor, Andy Burnham this membership will meet
to drive direct action to deliver digital enablement across Greater Manchester (Monthly)
Digital Inclusion Taskforce: Over 150 members from the public, private and VSCE sector
convene to showcase good practice, opportunities for collaboration and offer support for the Digital
Inclusion Agenda (Bi-Monthly)
GM Digital Inclusion Locality Leads: ongoing network sharing information, resources and good
practice to guide local digital inclusion activity
Digital Inclusion National Forum: This coalition group has been established to share approaches
and advance strategy with other regions
Government Engagement: to guide central approach to inclusive growth, informed by regional
needs
23. Collaboration and sharing information
Digital inclusion
insights &
evidence
Local & central
Government
engagement &
policy
Digital skills &
capabilities for
work, life &
business
Access to
spaces, devices,
connectivity &
data
Social
responsibility &
responsible
business
Key Outcomes
Confidence, skills &
motivation
Affordability,
accessibility &
connectivity
Strengthening approach
& developing
sustainable outcomes
Activity Area 1 Activity Area 2 Activity Area 3 Activity Area 4 Activity Area 5
Greater Manchester Digital Inclusion Framework
Ambition: Lead the way to a 100% digitally-enabled city-region
Empowering
communities & places
24. GM Digital Inclusion Action Network Projects
>Care Leavers Initiative
>GM Tech Fund
>Digitally Inclusive Homes Programme
>Discovery Solutions
>Care Leavers Initiative - Virgin Media O2 as Telco to
provide solution as part of their Social Value
commitment to GM and utilise the GTF National
Databank & Online Centres – Learn My Way
programme
24
25. Get online for FREE or at low cost: January 17 2022
Questions from attendees?
26. Get online for FREE or at low cost: January 17 2022
Useful Links
27. Get online for FREE or at low cost: January 17 2022
Useful Resources: AbilityNet
• Free helpline: 0800 048 7642
• Email Us: enquiries@abilitynet.org.uk
• Free factsheets
• Webinars: upcoming and recordings from AbilityNet Live!
• My Computer My Way
• AbilityNet’s Digital Lifeline Impact Report; Annual Impact Report
• CSR opportunities with AbilityNet
• Support for students (DSA)
27
28. Get online for FREE or at low cost: January 17 2022
AbilityNet Online Training Series
• 20 Jan 2022: Accessibility for copywriters
• 25 Jan 2022: How to deliver and sustain accessible digital learning -
for HE and FE professionals
• 27 Jan 2022: How to begin your own accessibility testing
• Feb 2022: How to develop accessible inclusive recruitment
10% off any AbilityNet 2022 online training courses with discount code
AbilityNetWebinar10 abilitynet.org.uk/training
29. Get online for FREE or at low cost: January 17 2022
Blogs and more from AbilityNet
• Tech help for older people: partnering with Age UK
• Tech help for people experiencing traumatic stress
• Age and the digital divide during Covid-19
• Working together to tackle the digital divide
• Tech innovations for people with dementia
• Productivity boost for people with learning disabilities
• Support for community-based tablets and technology
30. Get online for FREE or at low cost: January 17 2022
GCMA digital inclusion website
https://www.greatermanchester-ca.gov.uk/what-we-do/digital/digital-
inclusion-agenda/
31. Get online for FREE or at low cost: January 17 2022
Useful links Good Things Foundation
National Databank https://www.goodthingsfoundation.org/databank/
Learn My Way - https://www.learnmyway.com/
Make It Click - https://makeitclick.learnmyway.com/directory
Map of Online Centres in the UK - https://www.onlinecentresnetwork.org/ournetwork/find-
centre#/map
Digital Nation infographic https://www.goodthingsfoundation.org/insights/building-a-digital-nation/
Further resources to help people starting to use the internet -
https://www.goodthingsfoundation.org/learn/support-someone-else/
A blueprint to fix the digital divide
https://www.goodthingsfoundation.org/insights/a-blueprint-to-fix-the-digital-divide/
Editor's Notes
Digital Lifeline is an emergency response project getting devices, data and digital skills support to digitally excluded people with learning disabilities in England. It is funded by the Department for Digital, Culture, Media & Sport (DCMS) and delivered by Good Things Foundation.