Find out the quick and effective solutions to resolve the 'This Site Can’t Be Reached, the Connection Was Reset' error with our step-by-step guide.

1. How to Fix This Site Can’t Be
Reached the Connection Was
Reset
Are you currently facing a frustrating situation like this?
You are diligently working on a project, relying on a specific
website containing all the crucial information you need. Upon
clicking on the website, you were shown this discouraging
message, “Err_Connection_Reset” or “This site can’t be reached.
The connection was reset.”
After refreshing the website multiple times, hoping it would load
back again, the result kept displaying otherwise.
We know this sabotaged all your plans of working on the project.
You are left with no choice but to start all over again. You have
to search for a different website that may or may not have the
information you are looking for!
Hey, before you give up and begin your research from scratch.
What if we told you this error could be solved in a few minutes?
Imagine you can get back on track with your project and submit
it like a pro on the committed deadline.
Sounds like your initial plan, right?

2. So, don’t be disheartened just yet. Stay with us and read the
blog as we guide you through fixing the “Err_Connection_Reset”
error.
What is the “This site can’t be reached
the connection was reset” issue
“This site can’t be reached the connection was reset,” is a
typical error displayed when the browser fails to build a
connection with the website’s server, which means your browser
cannot fetch any data from the website’s server, and you will be
repeatedly shown “Err_Connection_Reset” or “This site can’t
be reached the connection was reset,” regardless of how
often you refresh it.
Also Read: How to Fix Err Tunnel Connection Failed in
Chrome
Error codes for ‘This site can’t be reached.’
‘This site can’t be reached.’ Generally, this is a generic
message you are displayed when your browser is not able to
build a connection with the website you are trying to open.
However, this message comes alongside different codes, and
each of them signifies the reason why the website cannot load.
1. Err_Connection_Reset
This error is displayed when a website cannot show the data to a
browser due to server-side or network issues.
2. Err_Connection_Timed_Out
This is the second most common error shown on a website when
it takes too long to load, and hence the connection is timed out.
This error may take place because of network issues, or the
website is slow in response.
3. Err_Connection_Refused

3. ‘Err_Connection_Refused.’ This error is highlighted when a
website is actively refuses to build a connection and provide the
information to the browser. Unlike the other two errors, this
demonstrates that the server is down or misconfigured.
4. Err_Name_Not_Resolved or
DNS_Probe_Finished_NXDOMAIN
‘Err_Name_Not_Resolved,’ also known
as ‘DNS_Probe_Finished_NXDOMAIN,’ is an error associated
with the DNS (Domain Name System). This message means your
browser is not able to retrieve the website’s DNS settings and
develop a bridge with the server.
This error can take place because of a DNS server problem, or
you might have inaccurate DNS settings.
5. Err_SSL_Protocol_Error
The SSL protocol error is related to SSL/TLS and is shown when
your browser is not able to build a secure network with the
website. It usually befalls when the SSL/TLS of the website is
expired or misconfigured.
6. Err_Internet_Disconnected
As the name suggests, ‘Err_Internet_Disconnected’ is an error
exhibited when your internet connection is lost or blocks you
from accessing a website.
7. Err_Address_Unreachable
The words Address and Unreachable in this message suggest that
the website’s server you are trying to open is not accessible. The
reason for the error is a network or server issue.
8. Err_Connection_Aborted
This error is displayed when your connection with the website
breaks abruptly, and generally, the reason is network or server
issues.
9. Err_Porxy_Connection_Failed
This message is usually shown when you are using a proxy
server and the website you are trying to access is facing a
problem building a connection with your proxy server.

4. 10. Err_Too_Many_Redirects
You may face this error when your web browser is stuck in an
endless cycle of redirects. Basically, your browser is requested to
redirect to a different URL than the one you are trying to access.
The reason for this can be misconfigured server settings or
sometimes the browser has some issues.
Now that you know the types of error codes, let’s take you
through the reasons for this error.
Also Read: What is 406 Not Acceptable and How to Fix It?
Reasons for ‘This site can’t be
reached’ Error
As previously mentioned, inaccessible sites can be caused by a
variety of reasons, and it generally highlights a code that gives
you an idea as to why you are facing this error.
1. Network Connection Issues
If a website states,
 Err_Connection_Aborted
 Err_Address_Unreachable
 Err_Internet_Disconnected
 Err_Connection_Timed_Out
 Err_Connection_Reset
It could be possibly because of no or unstable internet connection.
Such errors can also be shown when you have extremely tight
firewall security or security software settings, refraining you from
accessing these sites.
2. Website Server Problems
The server can be the culprit when you detect a “This site can’t
be reached” error. The potential cause can be server downtime,
incorrect DNS settings or overload,

5. 3. DNS Issues
Another plausible explanation for an inaccessible website with
the ‘This site can’t be reached’ error can be DNS. DNS or Domain
Name System might have DNS resolution troubles or incorrect
configuration settings, which is why you are seeing the error.
4. Browsers
Generally, it is believed that the ‘This site can’t be reached,’ is
from the website’s end. However, that’s not true! Sometimes,
your browser is the guilty party. Such errors can appear thanks
to the browser’s cookies and cache or maybe the extensions are
acting up with the websites, resulting in connectivity issues.
5. Proxy Server
When you are using a different network, also known as a proxy
server, you might see the error message as the proxy server’s
settings are wrongly configured.
6. Redirect Loops
When you are circling back to a certain page rather than the one
you have been trying to access, it will show you the error.
7. ISP
Besides the browser and client-side server, your ISP or Internet
Service Provider can also put you into connectivity issues,
resulting in you seeing the error.
Since you are familiar with the reasons, we shall dive into fixing
them from the visitor’s and owner’s end.
Also Read: How to Fix the 504 Bad Gateway Timeout Error?
How to fix “This site can’t be reached
the connection was reset,” as a
Website Owner?

6. Visitors undergoing this issue can consider the below-
mentioned pointers -
➢ Ensure Everything is Perfect from Your End
Test if everyone is encountering a similar issue. You can ask your
friends, family members, or colleagues to search the URL, and if
they are shown the issue, the problem is from the website’s end.
You can even leverage the ‘Down for Everyone or Just Me’ tool.
This tool is specially designed to check whether the website you
are trying to open displays the error to you or everyone.
➢ Review the URL
Do ensure there are no spelling mistakes or missed alphabets in
the URL you are searching for. Misspelled URLs can be the reason
for the error, which is why you need to review if there are any
missing letters and numbers.
➢ Clear Cache & Cookies
Oftentimes, the ‘This site can’t be reached’ error you might face
is because of the cookies and cache. Generally, websites collect
cookies to improve user experience, and browsers do it to
enhance the website loading time. Although cookies and cache
tend to expire and, in fact, corrupt, resulting in the error.
To clear the cache & cookies in Google Chrome, you have
to follow the given steps below:
1. Firstly, click on the ‘three dots’ in the browser
window's top-right corner to open the menu.

7. 2. In the menu, select ‘Clear browsing data.’
3. In the ‘Clear browsing data’ window section, there is
a dropdown menu labeled ‘Time range.’ In that menu,
you have to choose the time range for which you
want to clear the cache.
4. Just check the box next to ‘Cached images and
files.’ In that, you can also select other types of data

8. to clear, such as ‘cookies and browsing history.’
5. After that, click the ‘Clear data’ button to start the
clearing process.
Hence, clear the cache and cookies and then open the website.
Following this practice will definitely help you access the website.
Also Read: How to Fix the err name not resolved Chrome
➢ Open Through Another Device
Sometimes, the error is neither from the website’s nor the
browser’s end. The error might be displayed because your
current device or router is inhibiting you from accessing the
website.
Under such circumstances, access the website through another
device or router. If the URL still doesn’t open, the problem will
likely be from your end. To solve the error, you can restart your
device or router, and if it still doesn’t seem to work, you can
move forward to the next method.
➢ Shift to a New Network
Your restricted network can also cause inaccessibility. Some
networks block your browser from opening certain websites or

9. content. Therefore, shift to a new network and see if the problem
still persists.
➢ Disable Your VPN or Proxy
While VPNs and Proxy networks are great ideas to add a
protective layer, funnel out the traffic, and become your gateway
for obtaining content from different regions, their certain
functionalities may block your formed connection with a website
leading to an error.
You just have to disable whatever VPN you are using on your PC.
➛ If you are using a proxy, to Disable the Proxy via Windows
Internet settings, you have to follow the given below steps:
1. Go to the ‘Control Panel.’
2. Select ‘Network and Internet.’
3. Click on ‘Internet Options.’
In the ‘Internet Options’ window, go to
the ‘Connections’ tab.

10. In that tab, click the ‘LAN settings’ button in the ‘Local
Area Network (LAN) settings’ section.
In that window, uncheck the box that says, ‘Use a proxy server
for your LAN.’ Also, you must ensure the box
for ‘Automatically detect settings’ is checked if you want
to use automatic configuration.
Click ‘OK’ to save the changes.
➛ To Disable the Proxy via Mac Internet settings, you have
to follow the given below steps:

11. 1. You have to navigate to ‘System Preferences.’
2. Click on ‘Network.’
3. In the ‘Network’ section, select the active internet
connection you are using & click on the ‘Advanced.’

12. 4. In the Advanced settings, Select ‘Proxies.’
Under the section ‘Select a protocol to configure’, uncheck all
protocols and click ‘OK.’
This is why we recommend you turn off your VPN or proxy
network for loading the website. If you still see the error, the
problem might be from the website’s end.
Also Read: Fix localhost sent an invalid response ERR
SSL_PROTOCOL_ERROR

13. ➢ Turn Off Your Firewall Software or Antivirus
You might be wondering how a firewall or antivirus can block
your connection when its role is to protect your device. An
antivirus or firewall is installed to build a secure network, and the
smallest security issue with a website may lead them to stop you
from approaching it.
However, you can go to the security software’s list, where all the
blocked websites are listed. If the website you are trying to open
is found in the list, whitelist the same and try loading it again.
In case you don’t find the website in the blacklist, switch off the
firewall or antivirus and open the website. If you are still shown
the error, the issue is from the website’s end.
➢ Disable Browser Extensions
You might not know this, but the codes of the extensions in the
browser can also obstruct your way into a website. Thus, disable
your browser extensions and reload the site to ensure the error is
gone for good.
➛Below are the steps to switch your browser extensions -
1. Go to Chrome and tap on the ‘Three Dots’ shown on the left
side of the search bar.

14. 2. Find ‘Extensions’ in the drop-down menu and click on it.
3. Click on ‘Manage Extensions’ in the dropdown.
4. You will be redirected to the Extensions page with
enable/disable toggle.
5. Turn off the toggle to disable Extensions on your browsers.
Finally, go to the website to check if the error still shows.

15. You may get in touch with the Extension’s Support Team if the
content of the website loads and remove or replace the Extension
causing the error.
Also Read: How to Ensure if a Website is Secure? Top Factors to
Consider
➢ Update Your IP
Did you know IP addresses change at regular intervals, and if
they are not updated properly, you may face the “This site can’t
be reached” error? Don’t fret! You can easily fix the issue by
manually refreshing your IP address.
➛For MAC users -
1. Go to ‘System Preferences’ on your device.

16. 2. Search for ‘Network’.
3. Head straight to your ‘WiFi’.
4. On the ‘Wifi’ page, scroll to the section ‘Advanced.’

17. 5. Now press the ‘TCP/IP’ section & tap on the ‘Renew DHCP
Lease’ and update your IP address.
➛For Windows users -
1. Go to the Windows on your device and search
for ‘Command Prompt.’
2. Click on the Command Prompt program and add the below-
mentioned command in the Command Prompt Console.
ipconfig /release(Box)
3. After adding the command, the DHCP server showcases
your current IP.

18. 4. Now add this command to update your existing IP.
ipconfig /renew(Box)
5. Once the IP address is updated, you know the gist. Open
the website and see if the error has bid farewell to you.
Also Read: How to find out when a webpage was created?
➢ Change Your DNS Server
Sometimes the DNS server of your device is the key factor of
the “This site can’t be reached” error. Whenever your DNS server
cannot detect the website’s number, it prevents you from getting
into it, resulting in you seeing the error.
To fix the issue, you need to update your DNS server to a better
version, such as -
 Google’s DNS Server - 8.8.8.8 or 8.8.4.4
 Cloudflare's DNS Server - 1.1.1.1 or 1.0.0.1
These four recommendations are free and can help you say
goodbye to the issue.
➛ Mac users can update their DNS server by following
these steps -
1. Head to ‘System Preferences.’

19. 2. Search for ‘Network.’
3. On the Network page, choose your existing network and
scroll down to click on ‘Advanced.’

20. 4. On the next page, tap the ‘DNS’ tab and click on the ‘+
symbol’ shown right below the ‘DNS servers’ list.
5. Finally, add the server, click ‘OK’, and reload the website.
➛Windows users can update their DNS server by following
these steps
1. Go to Windows and search for ‘Control Panel.’

21. 2. After opening the Control Panel, choose the ‘Network and
Internet section.’
3. In Network and Internet, click on ‘Network and Sharing
Centre.’
4. Now, In the section ‘View your active networks’, Tap on the
dynamic network next to ‘Connections’.

22. 5. Find ‘Properties’ in the popup window on the screen and
click on it.
6. This will list all the Ethernet properties; among those, you
have to find ‘Internet Protocol Version 4’ and double-click
on it.

23. 7. Finally, press & use the following IP Address and the new
DNS server.’
8. Press OK after adding the new server and return to the
website to confirm the error is gone.

24. Also Read: How to find what CMS a website is using?
How to fix ‘This site can’t be reached
the connection was reset,’ as a
website owner?
Website owners facing the “This site can’t be reached” error
can follow these methods to resolve the issue -
1. Confirm the Domain Registration
Many reasons can trigger the “This site can’t be reached” error,
and one of them is not purchasing the domain name. If you
haven’t registered your domain, you have to do it now.
Otherwise, your website will be considered null and void on the
internet. Furthermore, when a visitor tries to get into your
website, they will see this error,
‘This site can’t be reached’
DNS_Probe_Finished_NXDOMAIN
2. Renew Your Expired Domain
If the domain name is not associated with the error, the next
thing you should check the domain’s expiration date. Another
reason for the “This site can’t be reached”
DNS_Probe_Finished_NXDOMAIN error is the domain's
expiration.
You can go to WHOIS checker to check the expiration date of
your domain, and if it is expired, you must get it renewed to
resolve the error.
3. Fix Your Domain’s DNS Records
Besides the previous two, DNS records can also be the reason for
your users facing the “This site can’t be reached” error. This error
can take place when a record is missing or lost from your website.
Although, you can fix it in minutes by heading to DNSWatch to
ensure no records are missing.
If you have a missing record, the tool immediately detects it by
stating ‘No Such Host.’ To resolve the error, you must create a

25. new record by going to the hosting account. In the tool, search
for Site Tools > Domain > DNS Zone Editor.
After creating the record, you will notice the error is gone, but if
it doesn’t, implement the next method.
4. Switch Off DNSSEC
Another reason creating the issue can be DNSSEC. DNSSEC acts
like a cryptographic protection layer that impedes users from
accessing the website. This protection is usually added by your
registrar. But don’t you worry! You can turn it off by going to
DNSSEC Analyzer from VERISIGN Labs.
This tool is enabled on your domain, and you can connect with
your registrar to turn off the DNSSEC.
5. Deactivate WordPress Plugins
This method is for WordPress website owners with misconfigured
and incompatible plugins. Incorrectly configured plugins can
reduce the turnaround time of your website, resulting in users
seeing the “This site can’t be
reached” Err_Connection_Timed_Out error.
In fact, it can also highlight other errors, including -
ERR_CONNECTION_RESET
ERR_CONNECTION_CLOSED
ERR_CONNECTION_REFUSED
These errors are usually displayed when users try refreshing and
reopening the website multiple times.
To resolve the issue -
 Go to your WordPress dashboard and search for the Plugins
section.
 Once you see the plugins list, disable them one at a time
and test your website after each disability.
 Stop as soon as you find the error-causing plugin.
 Turn on the other plugins and find a replacement or fix the
faulty plugin if you need it.
Also Read: How to Delete WordPress Plugin from cPanel?

26. 6. Get in Touch with Your Hosting Provider
If none of the above seem to show effective results, contact your
hosting provider to resolve the issue. Your hosting provider can
go through your Firewall to ensure it is not the reason for the
error. If the firewall does not cause the error, the provider can
help you determine the actual reason and fix it.
Conclusion
Encountering “This site can’t be reached, the connection was
reset” can certainly be bothersome. However, troubleshooting is
not challenging when you are familiar with the issue and an
appropriate fix. Following the right steps can resolve the error
and get your website up and running.
Source
https://www.hostitsmart.com/manage/knowledgebase/313/How-
to-Fix-This-Site-Cant-Be-Reached-the-Connection-Was-
Reset.html