The document provides tips for developing empathy in the workplace. It recommends meeting regularly with direct reports to discuss both work and growth opportunities. It also suggests being present by limiting distractions in meetings and being curious about others' perspectives to build deeper understanding. Additionally, it advises confirming what was heard by paraphrasing and framing situations before responding while respecting privacy. The overall goal is to make conscious efforts to act compassionately through active listening, understanding others' viewpoints, and open communication.

1. Business Consultant Roberto Lico
licoreis@licoreis.com.br
How to Develop Empathy
in the Workplace!

3. Regrettably, cultivating empathy in the workplace is
easier said than done. For one, empathy is a choice.
Even if you’re an empathetic person, you must make
a conscious decision to bring that quality to work
each day. For those in leadership roles who have
direct reports depending on them, it’s even more
important to act and behave in a compassionate
manner.

4. Meet regularly.
It’s challenging to establish a relationship with
anyone when you only see each other sporadically.
Schedule regular one-on-one meetings to correct
course. Check in on current workloads, of course,
but reserve some time to discuss growth
opportunities.

6. Be present.
Have you ever been in a meeting where nearly
everyone was staring at their phones? Implement a
no-devices rule in meetings. Fewer distractions
increase the likelihood that people will actively
listen during the discussion.

7. Be curious.
A core tenet of empathy is curiosity. When you take
the time to understand a person’s thoughts, you
come to a deeper, more empathetic understanding
of that individual. Those insights do wonders for
relationships.

9. Confirm conversations.
When someone is sharing, demonstrate that you’re
listening by repeating (in your own words) what you
heard. The mere act of “echoing” also reinforces
your understanding of the individual, which is key to
building empathy in the workplace.

10. Frame situations.
In leadership, people come to you to hash things
out. But you need to put things into perspective
before you respond. Is this person just venting? Is
she actually looking for advice? Probe for specifics
and listen to the words the person uses to describe
the situation.

12. Respect privacy.
Company policy often dictates employee privacy
rights. But as a general rule, keep private any
information shared in confidence — except in cases
where harm might come to the individual, others, or
the organization.

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Roberto Lico – licoreis@licoreis.com.br
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