The document discusses 4 ways for leaders to communicate with empathy: listening without interrupting to understand others' perspectives; acknowledging challenges and their impacts without needing to solve problems; expressing genuine care about how issues affect teams; and conveying empathy through proposed actions or solutions to address issues rather than just acknowledging them. The pandemic has made empathetic communication, such as through video calls and emails, even more important for connecting with teams facing stressful circumstances.

1. Business Consultant Roberto Lico
licoreis@licoreis.com.br
4 Ways to Communicate with More
Empathy

2. Roberto Lico

4. The pandemic and other stressful events over
the past few years have only made empathic
communications even more desirable and
necessary, especially as those expressions have
become more virtual — including videos, social
media posts, and emails.

5. Listening
As a communication tool, listening is as essential as speaking,
especially when it comes to empathy. Sometimes just exhibiting an
attentive presence can signal deep understanding and empathy.
Listening indicates that “I want to hear about the situation.”
Just remember that listening only works — as your kindergarten
teacher may have told you — when the mouth is closed and the
ears are open.

7. Acknowledgment
Even if leaders are not in the mode of solving a challenge directly,
they express empathy when they simply acknowledge the
challenge and its impact on staff. Expressions of acknowledgment
indicate “I am now aware of the situation.”

8. Care
Leaders express empathy when they go beyond mere
acknowledgment to express authentic feelings of care about how a
challenge affects the team. A leader certainly wants their teams to
pay attention and care when they communicate — that
expectation goes both ways. Expressions of care indicate that “I
am moved by the situation.”

10. Action
Action is typically not considered part of a classic empathic
response, but leaders can convey empathy in their proposals for a
solution. Going beyond acknowledgment and care, expressions of
action indicate that “I want to address the situation.”

12. Contact us for a Business Lecture.
Roberto Lico – licoreis@licoreis.com.br
WhatsApp: 12 9 9195 2474