Every Business and individual struggles in two areas of their business; getting new business through the pipeline, and converting those in the process into revenue generating sales.
Find out in this presentation, how to improve your process today!
The Sales Professional’s Playbook Book Exploration by Laurie HawkinsLaurie Hawkins
This document provides guidance for sales professionals on developing skills for influential selling. It emphasizes establishing trust and understanding customers' needs over hard selling. Key principles include treating customers like family, focusing on their emotions over logic, asking purposeful questions to understand them, and providing solutions that directly address their concerns. The document stresses that practice is essential to mastering sales skills, and sales calls should be used to improve skills, not just make sales.
This document discusses strategies for becoming an effective consultant and understanding consumer behavior. It recommends selling yourself first by focusing on understanding customers' problems rather than just features. It also advises to never accept no as the final answer and instead view it as "not now" or "not yet." Building relationships by valuing customers as human beings is also emphasized. The document then outlines models of consumer decision making and buying motives for business buyers. It identifies different roles in organizational buying like users, buyers, deciders, influencers, and gatekeepers. Finally, it lists the typical steps in business buying processes.
The document provides information from the Selling Skills Institute about improving sales performance. It discusses changing negative thinking patterns, examining beliefs, and practicing possibility thinking. It also covers sales strategies like establishing rapport, identifying decision-makers and approval processes, understanding buying and change motives, proving value, and closing sales. The document emphasizes that value is unique to each customer and is defined by resolving business issues and benefits. It also provides tips on influencing and persuading others, defining value propositions, and maximizing profits by understanding the difference between costs, prices, and customer value.
This document discusses 7 ways to stop traditional selling approaches and start building relationships with clients. It outlines how changing one's sales mindset from always pitching and closing deals to focusing on understanding client needs and determining fit can improve sales outcomes. Some key shifts discussed include starting conversations instead of pitches, uncovering truths behind client objections rather than countering them, and exploring problems clients want solved without defending products. The goal is to establish trust and avoid pressure so clients feel they can choose freely.
20 Best Sales Objections Handling Techniques - InfographicAndriy Popov
Having troubles with handling customers objections? Here are 20 Best tips and tricks that will teach you to deal with all types of the customers objections in sales.
Full text article: http://www.logision.com/knowledge/sales-objection-handling
Increase sales with LOGISION! http://www.logision.com/
More business related articles: http://www.logision.com/knowledge
The document outlines 10 common mistakes made in sales that should be avoided. These include misunderstanding what selling entails, thinking sales skills are innate rather than learned, talking too much and not listening enough, using words that discourage sales, not knowing when to close a sale, failing to close sales effectively, being insincere, neglecting details, allowing oneself to become discouraged, and failing to maintain regular contact with customers. Mastering sales requires learning skills like questioning, listening, and closing sales at the right time, rather than relying on innate talents. Avoiding these mistakes can help lead to success in sales.
This document provides guidance on handling sales objections. It defines cold calling and sales objections. For objections, the key is to fully listen to understand the true concern, then respond properly while confirming the objection has been satisfied. Common objections include need, urgency, trust, and money. For money objections, discuss value rather than costs. Effective handlers choose words wisely, understand the root objection, and get back to emphasizing the solution's value.
Closing: A Natural Step in the Sales ProcessBob Hafer
If you don’t ask for the order, you won’t make the sale
That statement is one of the basic truths of the sales profession. Because when you ask for the order you provide the momentum for a client to say yes. Though you may feel closing a sale is a magic moment, in reality, closing is simply following closing principles and then asking for a decision when you feel certain the prospective buyer is going to say yes. This fast-paced seminar teaches you how to ask for the order.
The Sales Professional’s Playbook Book Exploration by Laurie HawkinsLaurie Hawkins
This document provides guidance for sales professionals on developing skills for influential selling. It emphasizes establishing trust and understanding customers' needs over hard selling. Key principles include treating customers like family, focusing on their emotions over logic, asking purposeful questions to understand them, and providing solutions that directly address their concerns. The document stresses that practice is essential to mastering sales skills, and sales calls should be used to improve skills, not just make sales.
This document discusses strategies for becoming an effective consultant and understanding consumer behavior. It recommends selling yourself first by focusing on understanding customers' problems rather than just features. It also advises to never accept no as the final answer and instead view it as "not now" or "not yet." Building relationships by valuing customers as human beings is also emphasized. The document then outlines models of consumer decision making and buying motives for business buyers. It identifies different roles in organizational buying like users, buyers, deciders, influencers, and gatekeepers. Finally, it lists the typical steps in business buying processes.
The document provides information from the Selling Skills Institute about improving sales performance. It discusses changing negative thinking patterns, examining beliefs, and practicing possibility thinking. It also covers sales strategies like establishing rapport, identifying decision-makers and approval processes, understanding buying and change motives, proving value, and closing sales. The document emphasizes that value is unique to each customer and is defined by resolving business issues and benefits. It also provides tips on influencing and persuading others, defining value propositions, and maximizing profits by understanding the difference between costs, prices, and customer value.
This document discusses 7 ways to stop traditional selling approaches and start building relationships with clients. It outlines how changing one's sales mindset from always pitching and closing deals to focusing on understanding client needs and determining fit can improve sales outcomes. Some key shifts discussed include starting conversations instead of pitches, uncovering truths behind client objections rather than countering them, and exploring problems clients want solved without defending products. The goal is to establish trust and avoid pressure so clients feel they can choose freely.
20 Best Sales Objections Handling Techniques - InfographicAndriy Popov
Having troubles with handling customers objections? Here are 20 Best tips and tricks that will teach you to deal with all types of the customers objections in sales.
Full text article: http://www.logision.com/knowledge/sales-objection-handling
Increase sales with LOGISION! http://www.logision.com/
More business related articles: http://www.logision.com/knowledge
The document outlines 10 common mistakes made in sales that should be avoided. These include misunderstanding what selling entails, thinking sales skills are innate rather than learned, talking too much and not listening enough, using words that discourage sales, not knowing when to close a sale, failing to close sales effectively, being insincere, neglecting details, allowing oneself to become discouraged, and failing to maintain regular contact with customers. Mastering sales requires learning skills like questioning, listening, and closing sales at the right time, rather than relying on innate talents. Avoiding these mistakes can help lead to success in sales.
This document provides guidance on handling sales objections. It defines cold calling and sales objections. For objections, the key is to fully listen to understand the true concern, then respond properly while confirming the objection has been satisfied. Common objections include need, urgency, trust, and money. For money objections, discuss value rather than costs. Effective handlers choose words wisely, understand the root objection, and get back to emphasizing the solution's value.
Closing: A Natural Step in the Sales ProcessBob Hafer
If you don’t ask for the order, you won’t make the sale
That statement is one of the basic truths of the sales profession. Because when you ask for the order you provide the momentum for a client to say yes. Though you may feel closing a sale is a magic moment, in reality, closing is simply following closing principles and then asking for a decision when you feel certain the prospective buyer is going to say yes. This fast-paced seminar teaches you how to ask for the order.
Handling Resistance: The Sale Begins When the Customer Says NoBob Hafer
When a customer raises objections they are providing salespeople with useful although negative information about the purchase. Objections generally fall into two categories: misunderstandings and drawbacks. The misunderstandings and drawbacks salespeople encounter become “stumbling blocks” or “stepping stones” depending on how they are handled.
This fast-paced seminar teaches a six-step process for handling resistance to ensure that drawbacks and misunderstandings become “stepping stones” to the close.
The document summarizes key points from Jeffrey Gitomer's book The Sales Bible. It provides tips for salespeople, including establishing rapport with customers, asking questions to uncover needs, developing power statements, creating a 30-second personal commercial, and techniques for handling referrals and cold calls. The summary focuses on building relationships, qualifying buyers, and separating oneself from competition through preparation and a positive attitude."
Most companies only consider their customers rational behavior, however, the key to successful value-based selling is understanding the difference between what people say they want – their explicit wants, such as lower prices - and what they are implicitly asking for, which could be recognition that they’re important, want genuine dialogue and feel the need to be taken seriously. Emotional understanding goes beyond the obvious explicit requests.
The value that customers perceive they are getting from your company therefore depends not only on their rational analysis of the product or service but also on their emotional response (“How will this make me feel?”) and their social response (“How will it make me look?” - “What will others think of me?”).
This document provides training for sales professionals at Winslow's Custom Buildings. It discusses the qualities of top performers, including dedication and a strong work ethic. It outlines traits that build trust with customers like expertise, respect, credibility, and reliability. The document also reviews how to effectively plan a sales process, handle objections, and close a sale. The goal is to empower salespeople with the skills and mindset needed to succeed in their role.
The document provides guidance on key concepts for salespeople, including defining selling as a process to bring about desired changes in customer behavior using needs-based techniques. It discusses the salesperson's role in disturbing complacency and uncovering dissatisfaction to offer solutions. It also covers understanding customers' motivations, building rapport, asking open-ended questions, handling objections, and using trial closes to have customers consider if a product meets their needs, interests, and budget. The overall message is that sales is about understanding customers and helping products meet their needs.
This document provides a summary of key principles for becoming a successful salesperson as outlined in the book "The Greatest Sales Training in the World". It discusses 10 sections: 1) Success Habits, 2) Love, 3) Persistence, 4) Self-Esteem, 5) Time, 6) Emotions, 7) Humor, 8) Progress, 9) Action, and 10) Prayer. For each section, it lists habits and mindsets that salespeople should develop, such as starting fresh, choosing optimism, developing people skills, ignoring rejection, controlling emotions, using humor, setting goals, developing an action habit, and praying for guidance. The overall message is that sales success comes from mastering these principles
This document discusses value-based selling and influence. It defines selling as demonstrating how a product or service serves a buyer's self-interest and enhances their life. With more informed consumers, salespeople must get smarter. Influence involves asking someone to do something they wouldn't normally do, and is based on trust. The document outlines classical rhetorical devices for influence, and discusses identifying a prospect's values to effectively communicate value. It promotes helping others succeed through the law of reciprocity.
The document discusses techniques for handling objections in sales, including listening without interrupting, understanding the objection, remaining positive, empathizing with the customer, providing evidence to address their concerns, and maintaining a positive attitude and behavior. It provides examples of common objections, steps to overcoming objections, and emphasizes selling the benefits rather than just the features to convince the customer.
Defuse Explosive Miscommunication Land MinesKen Brand
The document provides strategies for effectively addressing objections, questions, and concerns that arise during sales conversations. It suggests replacing the word "objection" with more positive terms like "question" or "concern" and viewing them as opportunities rather than roadblocks. The strategies include listening carefully, understanding the real issue or concern, addressing it conversationally with clarity and agreement, and using visual aids when possible. Customers are more likely to move forward once their questions or concerns have been adequately answered.
Selling 101 What Every Successful Sales Professional Needsd0466594
This document provides an overview of important skills and techniques for sales professionals. It discusses topics like finding prospects, dealing with call reluctance, using a four-step selling process of need analysis, need awareness, need solution and need satisfaction, and closing more sales. Specific skills emphasized include honesty, listening, asking questions, understanding customer needs, presenting benefits, and ensuring customer satisfaction after the sale. The document also includes advice from various sales experts and encourages role playing sales situations to practice skills.
Today buyers are more cautious than ever before when it comes to making decisions. This means that you’ll need a variety of closing techniques at your disposal if you’re going to smash your sales targets.
The great news is that one or a combination of these 8 best Closing Techniques can be used in any sales situation to help you turn every prospect into a buying customer.
This document discusses creative techniques for handling objections from customers. It recommends actively listening to understand the customer's concerns without immediately responding. It also suggests reflecting back what was heard to assure understanding and build trust. Further, asking open-ended follow up questions can help keep the customer talking and expressing their views on the product. Finally, conveying stories of past customers who overcame similar objections through success with the product or service can help influence the potential sale.
Are sales objections stopping you in your tracks?
Fielding unexpected objections can be one of the most daunting aspects of sales, especially for a new hire or someone new to selling entirely. The best way to deal with this fear and uncertainty is to face the problem head-on and go into meetings and cold-calls prepared to field a wide range of objections. If you start listing out the potential objections you could hear from a prospect, it might seem like the options are endless. How are you supposed to prepare for everything?
Lucky for you, sales objections actually cluster into a few main groups based on your prospect’s underlying beliefs. Once you master handling one objection in a category, you’ll be able to respond easily and effectively to any number of variations on that theme. Keep reading for 5 steps to handle sales objections.
Learn more: http://criteriaforsuccess.com/how-to-handle-sales-objections-5-steps
This document provides tips and strategies for sales professionals. It discusses that sales has many stereotypes but is a natural human skill developed from a young age through activities like selling vegetables. Effective salespeople enjoy interaction, problem solving, and are resilient. Some initial tips include doing homework, rehearsing pitches, and tailoring the message to focus on benefits rather than features. It also recommends modern tools like Streak and MailTester. A key framework discussed is Spin Selling, which involves asking the right questions to understand problems, implications, needs, and benefits in order to gradually gain commitment rather than expecting an immediate close. Maintaining follow up, timing, and a service approach are also advised.
52 sales lessons from zig ziglar by shekhar kumarshekhar kumar
This document outlines 52 sales lessons provided by Shekhar Kumar of the Universal Business School. The lessons provide tips for various aspects of the sales process, including finding leads, engaging prospects, overcoming objections, closing deals, and maintaining relationships with customers. Some of the key lessons include focusing on the prospect's needs and benefits rather than just features, using a variety of questioning and closing techniques, handling objections effectively, and keeping detailed records of sales activities. The overall message is that sales requires a strategic process involving multiple steps to properly engage and satisfy customers.
This document provides a template and guidelines for developing a compelling value proposition presentation that helps customers understand a company's offerings. It advises focusing on the customer's problem rather than the solution, demonstrating expertise in their business, and reframing the problem in a new light. The template involves warming the customer up to the topic, reframing their problem, explaining why it matters with data and rationale, adding emotional impact, and painting a picture of the new way before briefly wrapping up without explicitly "selling". The goal is to teach customers something new that differentiates the company.
The document discusses sales training for software development companies in Pakistan. It outlines the goals of transforming average consultants and MBAs into effective salespeople through focused training. The training would cover key sales concepts like lead generation, qualification, and closing. It seeks companies and individuals interested in more predictable sales growth and efficient use of resources. Details are provided around content, delivery approach, pricing, and benefits of the training program.
The document outlines the four stages of a sales call: opening, investigating, demonstrating capability, and obtaining commitment. It focuses on the investigating stage, providing guidance on asking different types of questions to uncover the customer's needs and problems. These include situation, problem, implication, and need payoff questions. By understanding the customer's pain points and needs at a deep level, the salesperson can then demonstrate how their product or service provides a solution.
The document provides guidance for salespeople on making effective sales calls and presentations. It discusses the importance of making a good first impression through proper greetings, dress, body language, and handshakes. It also emphasizes identifying the prospect's needs and adjusting the presentation based on their reactions. Specific approaches for engaging prospects like introducing benefits or asking questions are also outlined.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
Handling Resistance: The Sale Begins When the Customer Says NoBob Hafer
When a customer raises objections they are providing salespeople with useful although negative information about the purchase. Objections generally fall into two categories: misunderstandings and drawbacks. The misunderstandings and drawbacks salespeople encounter become “stumbling blocks” or “stepping stones” depending on how they are handled.
This fast-paced seminar teaches a six-step process for handling resistance to ensure that drawbacks and misunderstandings become “stepping stones” to the close.
The document summarizes key points from Jeffrey Gitomer's book The Sales Bible. It provides tips for salespeople, including establishing rapport with customers, asking questions to uncover needs, developing power statements, creating a 30-second personal commercial, and techniques for handling referrals and cold calls. The summary focuses on building relationships, qualifying buyers, and separating oneself from competition through preparation and a positive attitude."
Most companies only consider their customers rational behavior, however, the key to successful value-based selling is understanding the difference between what people say they want – their explicit wants, such as lower prices - and what they are implicitly asking for, which could be recognition that they’re important, want genuine dialogue and feel the need to be taken seriously. Emotional understanding goes beyond the obvious explicit requests.
The value that customers perceive they are getting from your company therefore depends not only on their rational analysis of the product or service but also on their emotional response (“How will this make me feel?”) and their social response (“How will it make me look?” - “What will others think of me?”).
This document provides training for sales professionals at Winslow's Custom Buildings. It discusses the qualities of top performers, including dedication and a strong work ethic. It outlines traits that build trust with customers like expertise, respect, credibility, and reliability. The document also reviews how to effectively plan a sales process, handle objections, and close a sale. The goal is to empower salespeople with the skills and mindset needed to succeed in their role.
The document provides guidance on key concepts for salespeople, including defining selling as a process to bring about desired changes in customer behavior using needs-based techniques. It discusses the salesperson's role in disturbing complacency and uncovering dissatisfaction to offer solutions. It also covers understanding customers' motivations, building rapport, asking open-ended questions, handling objections, and using trial closes to have customers consider if a product meets their needs, interests, and budget. The overall message is that sales is about understanding customers and helping products meet their needs.
This document provides a summary of key principles for becoming a successful salesperson as outlined in the book "The Greatest Sales Training in the World". It discusses 10 sections: 1) Success Habits, 2) Love, 3) Persistence, 4) Self-Esteem, 5) Time, 6) Emotions, 7) Humor, 8) Progress, 9) Action, and 10) Prayer. For each section, it lists habits and mindsets that salespeople should develop, such as starting fresh, choosing optimism, developing people skills, ignoring rejection, controlling emotions, using humor, setting goals, developing an action habit, and praying for guidance. The overall message is that sales success comes from mastering these principles
This document discusses value-based selling and influence. It defines selling as demonstrating how a product or service serves a buyer's self-interest and enhances their life. With more informed consumers, salespeople must get smarter. Influence involves asking someone to do something they wouldn't normally do, and is based on trust. The document outlines classical rhetorical devices for influence, and discusses identifying a prospect's values to effectively communicate value. It promotes helping others succeed through the law of reciprocity.
The document discusses techniques for handling objections in sales, including listening without interrupting, understanding the objection, remaining positive, empathizing with the customer, providing evidence to address their concerns, and maintaining a positive attitude and behavior. It provides examples of common objections, steps to overcoming objections, and emphasizes selling the benefits rather than just the features to convince the customer.
Defuse Explosive Miscommunication Land MinesKen Brand
The document provides strategies for effectively addressing objections, questions, and concerns that arise during sales conversations. It suggests replacing the word "objection" with more positive terms like "question" or "concern" and viewing them as opportunities rather than roadblocks. The strategies include listening carefully, understanding the real issue or concern, addressing it conversationally with clarity and agreement, and using visual aids when possible. Customers are more likely to move forward once their questions or concerns have been adequately answered.
Selling 101 What Every Successful Sales Professional Needsd0466594
This document provides an overview of important skills and techniques for sales professionals. It discusses topics like finding prospects, dealing with call reluctance, using a four-step selling process of need analysis, need awareness, need solution and need satisfaction, and closing more sales. Specific skills emphasized include honesty, listening, asking questions, understanding customer needs, presenting benefits, and ensuring customer satisfaction after the sale. The document also includes advice from various sales experts and encourages role playing sales situations to practice skills.
Today buyers are more cautious than ever before when it comes to making decisions. This means that you’ll need a variety of closing techniques at your disposal if you’re going to smash your sales targets.
The great news is that one or a combination of these 8 best Closing Techniques can be used in any sales situation to help you turn every prospect into a buying customer.
This document discusses creative techniques for handling objections from customers. It recommends actively listening to understand the customer's concerns without immediately responding. It also suggests reflecting back what was heard to assure understanding and build trust. Further, asking open-ended follow up questions can help keep the customer talking and expressing their views on the product. Finally, conveying stories of past customers who overcame similar objections through success with the product or service can help influence the potential sale.
Are sales objections stopping you in your tracks?
Fielding unexpected objections can be one of the most daunting aspects of sales, especially for a new hire or someone new to selling entirely. The best way to deal with this fear and uncertainty is to face the problem head-on and go into meetings and cold-calls prepared to field a wide range of objections. If you start listing out the potential objections you could hear from a prospect, it might seem like the options are endless. How are you supposed to prepare for everything?
Lucky for you, sales objections actually cluster into a few main groups based on your prospect’s underlying beliefs. Once you master handling one objection in a category, you’ll be able to respond easily and effectively to any number of variations on that theme. Keep reading for 5 steps to handle sales objections.
Learn more: http://criteriaforsuccess.com/how-to-handle-sales-objections-5-steps
This document provides tips and strategies for sales professionals. It discusses that sales has many stereotypes but is a natural human skill developed from a young age through activities like selling vegetables. Effective salespeople enjoy interaction, problem solving, and are resilient. Some initial tips include doing homework, rehearsing pitches, and tailoring the message to focus on benefits rather than features. It also recommends modern tools like Streak and MailTester. A key framework discussed is Spin Selling, which involves asking the right questions to understand problems, implications, needs, and benefits in order to gradually gain commitment rather than expecting an immediate close. Maintaining follow up, timing, and a service approach are also advised.
52 sales lessons from zig ziglar by shekhar kumarshekhar kumar
This document outlines 52 sales lessons provided by Shekhar Kumar of the Universal Business School. The lessons provide tips for various aspects of the sales process, including finding leads, engaging prospects, overcoming objections, closing deals, and maintaining relationships with customers. Some of the key lessons include focusing on the prospect's needs and benefits rather than just features, using a variety of questioning and closing techniques, handling objections effectively, and keeping detailed records of sales activities. The overall message is that sales requires a strategic process involving multiple steps to properly engage and satisfy customers.
This document provides a template and guidelines for developing a compelling value proposition presentation that helps customers understand a company's offerings. It advises focusing on the customer's problem rather than the solution, demonstrating expertise in their business, and reframing the problem in a new light. The template involves warming the customer up to the topic, reframing their problem, explaining why it matters with data and rationale, adding emotional impact, and painting a picture of the new way before briefly wrapping up without explicitly "selling". The goal is to teach customers something new that differentiates the company.
The document discusses sales training for software development companies in Pakistan. It outlines the goals of transforming average consultants and MBAs into effective salespeople through focused training. The training would cover key sales concepts like lead generation, qualification, and closing. It seeks companies and individuals interested in more predictable sales growth and efficient use of resources. Details are provided around content, delivery approach, pricing, and benefits of the training program.
The document outlines the four stages of a sales call: opening, investigating, demonstrating capability, and obtaining commitment. It focuses on the investigating stage, providing guidance on asking different types of questions to uncover the customer's needs and problems. These include situation, problem, implication, and need payoff questions. By understanding the customer's pain points and needs at a deep level, the salesperson can then demonstrate how their product or service provides a solution.
The document provides guidance for salespeople on making effective sales calls and presentations. It discusses the importance of making a good first impression through proper greetings, dress, body language, and handshakes. It also emphasizes identifying the prospect's needs and adjusting the presentation based on their reactions. Specific approaches for engaging prospects like introducing benefits or asking questions are also outlined.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
There are between one to two billion birds living on Earth. Birds are warm-blooded animals with body temperatures that are typically 7-8 degrees hotter than humans. Their feathers, which weigh more than their skeletons, and air sacs that make up 1/5 of their body volume help birds to fly. Birds play important ecological roles such as dispersing seeds, controlling pests, and protecting crops and forests, but many species now face threats from climate change which affects behaviors like migration and breeding.
This document provides answers to 12 questions about coaching, consulting, emotional intelligence, and growing a business. Key points:
1. Coaching can help identify gaps and achieve breakthroughs faster than working alone by reducing errors. Mentoring is relationship-focused for both current and future development, while coaching is task-oriented and performance-driven.
2. Emotional intelligence, like self-awareness and relationship management, is as important as IQ for leadership. It can be developed by strengthening connections in the brain through practice.
3. Common business frustrations include a lack of control, people issues, insufficient profit, and failure of strategies to work long-term. Focus and planning tools from a coach can
The Australian cricket team faced many challenges during their tour of India in 2009, including injuries to key players, inexperienced squad members, and a strong Indian team on home soil. However, through capable leadership from Ricky Ponting, senior players stepping up, and hungry youngsters grabbing opportunities, the team was able to overcome the obstacles and win the ODI series against India 4-2. Ponting praised the team's ability to stick together and improve throughout the tour despite the difficulties, gaining valuable experience for the future.
Presentation of talk delivered at Vienna on 29th April 2015. The talk was about building Gamified Solutions for Employees in an Agile and Realistic Approach.
Productivity Gains Using Open Source productsMadhusudan Rao
Presented at the Software Engineering Conference 2007, Bangalore on the subject of “Productivity Gains Using Open Source products”. This presentation is available also at the website http://www.bcic.org.in/notifications/BCIC-BSPIN/Mr. Madhusudan Rao, Satyam.ppt
Presented at the ISEC 2008 (1st India Software Engineering Conference, Hyderabad) on the subject of “Software Engineering in the age of Web2.0”, available at the website http://www.cse.iitd.ernet.in/~sigcse/isec2008/workshop.htm
This document discusses using gamification to reduce attrition in IT organizations. It introduces Corpville, a gamified platform that can equip managers to better understand employee behavior and motivation. Corpville allows employees to participate in tasks and challenges to earn rewards like badges and leaderboard positions. Analytics from Corpville can provide managers insights into their teams to help identify issues and reduce attrition. When implemented properly as part of a new motivational hierarchy that emphasizes meaning, creativity and initiative, gamification through Corpville can increase employee motivation and productivity while improving morale and reducing attrition rates.
Mohamed Samir has over 15 years of experience in IT roles including business development, pre-sales, IT management, and software engineering. He has strong skills in Apple technologies, networking, databases, and project management. Currently he is a Business Developer at Best Buy Egypt, an Apple authorized reseller and service provider, where he is responsible for business development, client presentations, and technical support.
The document promotes Taking Flight with DISC, a training program that uses birds as metaphors for the four DISC personality types. Some key points:
- DISC assessments and training are growing in popularity, with millions taking assessments each year and millennials making up an increasing portion of the workforce.
- Taking Flight changes how DISC training is delivered by using vivid bird imagery instead of letters, making the concepts more engaging and memorable.
- The program includes assessments, books, workbooks, reference cards and other products to help understand personality types and improve workplace interactions. Positive customer testimonials highlight the training's impact.
The best ways to screw up a relationshipMartin Cooney
At GeekandJock - http://geekandjock.com - we're all about Relationship Advice & Tips, Offline and Online Dating Help as well as Lifestyle posts & articles.
These are our Top 3 Relationship Killers - check out the blog post at http://gaj.gs/ypVaJW
Elizabeth I was Queen of England from 1558 to 1603. She was the daughter of Henry VIII and Anne Boleyn and succeeded her half-sister Mary. As Queen, she established Protestantism as the state religion and helped forge a sense of English national identity. She led England to victory over the Spanish Armada in 1588 and strengthened England's economy, turning the country into one of the most powerful in the world.
Competency Development in the Indian IT scenario plays a very important role in ensuring objectives are met successfully. There is not much planning done to make it successful - here are my thoughts on the ingredients to add value.
The document provides guidance on when and how to close a sale. It advises closing a sale only when the buyer is in the "conviction stage" and ready to buy. It outlines buying signals that indicate readiness, such as repeating questions or asking for pricing. The document also discusses qualities of effective closers, techniques for closing, using visual aids, handling rejections professionally, and learning from successes and failures.
This document provides an overview of common sales objections and strategies for overcoming them. It discusses 5 main categories of objections: value/ROI, urgency, credibility, lack of pain, and lack of authority. For each objection, it identifies the underlying belief and gives examples of how it may be expressed. The document also explains how to distinguish objections from outright refusals and discusses when objections typically arise in the sales process, such as during cold calls, initial meetings, presentations, and negotiations. Overall, the document aims to help salespeople better understand objections and prepare effective responses.
This document provides 10 techniques for businesses to use to win back unhappy customers. These include finding out what caused the customer to be unhappy, getting to the bottom of the problem from the customer's perspective, offering incentives to the customer, empowering employees to resolve issues, launching customer recovery campaigns, working through the customer's anger, and sealing the deal by keeping the customer happy going forward. The overall goal is to turn dissatisfied customers back into loyal repeat customers through active listening, offering solutions, and building trust.
The document discusses different types of customers from the perspective of marketing and sales. It defines key terms like buyer, consumer, business-to-business, and business-to-consumer. It also discusses considerations around understanding the needs of both buyers and consumers. Additionally, it provides tips for retaining customers and reducing customer attrition, including developing loyalty, being accessible, following up, and creating systems for ongoing engagement.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/selling-the-solution-not-the-product/
Selling can be sleazy when it’s manipulative. “Let me convince you to do something, so I’ll get what I want.”
If you want to grow your business, and feel good about yourself at the same time, it’s necessary to change the way you think about “selling.”
Everyone buys things. If you provide a product or service that has real value and helps people solve real problems, there is someone who will want to buy it. That someone is struggling with the problem you’re prepared to solve. They wouldn’t want a solution if solving the problem wasn’t important to them. So if you can help them solve their problem and do a good job of it, you have become their new best friend. They not only will want to buy what you have to sell, they will want to buy from you again and again because now they have begun to trust that you are someone who can help them solve their problems.
When you are able to shift your thinking from “I’m selling something” to “I’m serving someone by helping them solve a problem that they care about,” you’ll find yourself feeling great when that someone buys your stuff.
I have developed 5 ways to make that shift.
Step #1 – Be Clear on the Value You Offer
It all begins with you understanding; what are the problems you are uniquely qualified to help your clients or customers solve?
But you can’t stop there. What problems does your product or service address? What resources do you bring to help your customer/client solve those problems? Why should people believe that your proposed solution really works?
Make a list of the problems and then list how your product or service solves each problem. Make a list of the resources your customer or client will have at their disposal when they purchase your product or service. Then gather testimonials, endorsements, case studies and anything else that will demonstrate your solution really works.
This document contains a collection of short passages on various topics related to sales and customer focused selling. The passages provide tips, reminders and perspectives for sales professionals, such as focusing on understanding customer needs rather than just selling products, asking questions to learn about customers, and adapting presentations based on individual customers' interests and priorities. The document encourages taking a customer-centric approach to maximize sales effectiveness and build strong customer relationships.
The document outlines 5 steps to get out of a sales slump: 1) Continue polite perseverance and don't give up after the first "no", 2) Establish personal relationships with customers, 3) Learn from mistakes instead of despairing and adapt your approach, 4) Avoid non-selling "alibi" tasks and focus on actual selling, 5) Don't blame external factors and instead focus on customers who can get you out of the slump through new sales or up-selling existing customers. Adapting your sales approach to understand each customer's unique motivations is key to overcoming obstacles and getting back on track to success.
The document provides tips for salespeople to effectively close sales in 3 steps:
1) Agree - Find common ground with the customer
2) Clarify - Lock onto a key word and ask follow up questions to understand the customer's concerns
3) Legitimize - Ask the customer what they will do next if their concerns are addressed
It emphasizes listening to understand the customer, being positive, delivering on promises to build trust, and assuming the sale.
This document provides tips for closing sales through educating clients in a step-by-step process. It discusses putting oneself in the client's perspective to build trust, identifying client needs and matching them to product features, demonstrating product value through cost analyses and customer stories, and maintaining contact to further educate clients. It also provides tips for different closing techniques like emphasizing the benefits in a balance sheet, stressing why now is the best time to buy, appealing to a companion's approval, flattering the client, linking closure to resolving objections, focusing on economic factors, triggering identified emotions, and using empathy to sell to a new "friend".
The document discusses objections in sales and how to handle them effectively. It defines an objection as a customer concern or question rather than an excuse. Objections are opportunities to provide information and address customer needs. While many salespeople see objections as bad, they are actually good signs that the customer is engaged and giving the salesperson a chance to respond. The document provides tips on distinguishing real from fake objections, techniques for responding like using "feel, felt, found", turning objections into benefits, and common objections and strategies to overcome them like breaking down costs, facilitating decision meetings, building trust with experience and references, and making the decision to hire easy.
The document discusses various sales techniques and strategies. It begins by defining sales as a process of exchange that benefits both the buyer and seller. It then outlines several specific sales methods: SPIN selling which focuses on asking the right questions; SNAP selling which influences customers positively; the Challenger sale which challenges a customer's thinking; and the Sandler sale method which shows technical, financial, and personal impact. It also discusses consultative or solution selling which is a six step process centered around meeting, listening, studying, teaching, solving, and closing. The document emphasizes that different techniques may be more effective depending on the situation and goals.
This document provides information for business professionals on topics like customer service, sales, leadership, and management. It discusses techniques for handling customer complaints and focusing on customer needs. Some key points:
- The seven techniques for defusing angry customers are empathize, apologize, appreciate, assure, confirm, selectively agree, and set limits.
- When handling complaints, businesses should listen to customers, understand their perspective, ask questions, take action to resolve issues, and follow up to ensure satisfaction.
- Developing strong communication, listening, problem-solving, questioning, and organization skills are important for salespeople. Maintaining a positive attitude and acting with integrity are also valuable traits.
- There are five
darwin platform sales and marketing.pdfArticleRelase
We at Darwin Platform Group of Companies are shaping the future through operational excellence, innovation, sustainable solutions and high level of domain-led leadership capabilities. It is spearheaded by the visionary and charismatic Mr. Ajay Harinath Singh. Trusted by our partners, we are pioneers in diversified sectors such as hydrocarbons, electric vehicles, infrastructure, pharmaceuticals, retail, aviation and defense to name a few. Headquartered in Mumbai, India, Darwin’s business operation is spread across the globe.
The Five Things You Need to Know About Your CustomersAmelia Young, CFA
This document discusses the five things companies need to know about their customers: who they are, what they need, when they buy, where they look, and why they choose a particular product/service. It emphasizes understanding customers from their perspective and using that knowledge to focus marketing and sales efforts on a specific customer segment. Companies should employ a structured process to comprehensively understand their target customers across these five areas and tailor their business accordingly.
The Five Core Skills of Confident Sales PeopleScott Summers
Anyone can follow a sales process, so why can’t everyone sell?
Scott Summers a Sales Presentation Specialist from IBM believes they can.
So far I've surveyed almost 200 business owners, startups and entrepreneurs. Only a small handful have said that selling is a skill that they feel confident about.
So, to help the thousands of business owners who aren’t natural sellers, I’ve identified the five core skills of a confident sales person.
Use them together and watch your sales increase.
This chapter aims to provide an understanding of closing sales and techniques for doing so successfully. It discusses concepts like obtaining agreement from the customer, timing the close based on customer readiness, looking for buying signals, and performing a trial close. It also covers general rules, specialized closing methods, and how to close in different contexts like business-to-business and retail. The document emphasizes maintaining a positive attitude after failed closes and preparing for future interactions. It stresses that success requires training, experience, and possessing mental characteristics like honesty, responsibility, courage, and enthusiasm.
The Win Without Pitching Manifesto_resume.pptxBharatVerma84
The document summarizes key ideas from "The Win Without Pitching Manifesto" about how to win business without traditional pitches. It advocates specializing in expertise, having conversations over presentations, fully diagnosing client needs before prescribing solutions, rethinking selling as determining fit rather than convincing, producing proposals after agreements are reached, and being selective with clients by choosing those that are the right fit. The goal is to position oneself as a specialized expert and take control of engagements from the start.
Similar to How to Determine Your Very Best Opportunies (20)
"Cold Call Campaigns Success visually represent data and information related to the effectiveness of cold calling in sales and marketing strategies. These graphics use a combination of charts, graphs, and illustrations to convey key insights and statistics in a concise and engaging manner.
The infographics may include data on conversion rates, lead generation, call-to-sale ratios, and other metrics to showcase the impact of cold calling on business growth. They can also highlight best practices, tips, and strategies for optimizing cold call campaigns to improve success rates.
By presenting complex information in a visually appealing format, these infographics make it easier for viewers to understand and digest the content quickly. This makes them an effective tool for businesses looking to communicate the benefits of cold calling and its role in driving sales success.
Overall, infographics on Cold Call Campaigns Success serve as a valuable resource for sales professionals, marketers, and business owners seeking to enhance their cold calling strategies and achieve greater success in their campaigns.
Comfort & Clean Air Solution Authorized Corporate Sale & Service Dealer.
HVAC is an acronym for Heating, Ventilation, and Air Conditioning. The term HVAC is used to describe a complete home comfort system that can be used to heat and cool your home, as well as provide improved indoor air quality.
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