THE FUTURE IS HERE
THE FUTURE IS HERE
@JAMESWALLMAN
JAMES@THEFISH.CO
How might we…

craft S.M.A.R.T. experiences?
EXPERIENTIALISM
THE FUTURE IS HERE
THE FUTURE IS HERE
CONNECTED LIVES
“Facebook has more people than God on
this planet, and can reach them on a
mobile phone”
Scott Galloway, NYU SterN
THE FUTURE IS HERE
CARBON
CONCERN
To hit the COP 21
target of <2°C,
humans must become a
carbon sink by 2070.
Source: Danny Dorling & Mark Maslin
“Shoppers are passing up the cashmere sweaters or leather
handbags and instead shelling out for experiences such as a beach
vacation, a dinner out on the town or a concert”
Washington Post
“Travel and leisure shares outperforming traditional retailers…
Experiences trump stuff for generation born between 1980-2000”
Bloomberg Business
“We believe that a major decoupling within retail sales is now
occurring, with consumers choosing to spend on 

“experiences” rather than “things.””
KKR
THE FUTURE IS HERE
STILL HUMAN
“Human minds are the
product of evolution,
shaped by millions of years
of natural selection.”
Jason Collins, Evolving
Economics
• Mastery
• Autonomy
• Relatedness
• Safety, security, status
How might we…

craft S.M.A.R.T. experiences?
THE FUTURE IS HERE
S.M.A.R.T.
EXPERIENCE
RATING
• Story 

+ status + sharing
• Mastery 

+ flow
• Awesomeness
• Relationships
• Transformation
Experiences driven by 

STORY + STATUS + SHARING
THE FUTURE IS HERE
EXTREME SPORTS
More are taking part in extreme
sports.
• Wing-suit flying
• Parachuting
• Obstacle course racing
Short from Rise of the Sufferfests featuring James Wallman:
https://www.youtube.com/watch?v=m2uFPH8T0JU
Experiences driven by 

MASTERY & FLOW
Secret Cinema does Star Wars:
https://www.youtube.com/watch?v=a7bouwv3YME
THE FUTURE IS HERE
ESCAPE ROOMS
• People are locked in
a room
• They solve brain
teasers, puzzles,
challenges to escape
• 63 countries
• 616 cities
Source: Escape Room Directory
Handmade Mysteries’ Lady Chastity’s Reserve
How might we…

craft S.M.A.R.T. experiences?
To audit the experiences you
currently provide, to innovate and
inspire your teams in order to
make your experiences more
S.M.A.R.T. — get in touch with
James at The Future Is Here today.
THE FUTURE IS HERE
@JAMESWALLMAN
JAMES@THEFISH.CO

How to craft better experiences

  • 1.
  • 2.
    THE FUTURE ISHERE @JAMESWALLMAN JAMES@THEFISH.CO
  • 3.
    How might we…
 craftS.M.A.R.T. experiences?
  • 4.
  • 5.
  • 6.
    THE FUTURE ISHERE CONNECTED LIVES “Facebook has more people than God on this planet, and can reach them on a mobile phone” Scott Galloway, NYU SterN
  • 7.
    THE FUTURE ISHERE CARBON CONCERN To hit the COP 21 target of <2°C, humans must become a carbon sink by 2070. Source: Danny Dorling & Mark Maslin
  • 8.
    “Shoppers are passingup the cashmere sweaters or leather handbags and instead shelling out for experiences such as a beach vacation, a dinner out on the town or a concert” Washington Post
  • 9.
    “Travel and leisureshares outperforming traditional retailers… Experiences trump stuff for generation born between 1980-2000” Bloomberg Business
  • 10.
    “We believe thata major decoupling within retail sales is now occurring, with consumers choosing to spend on 
 “experiences” rather than “things.”” KKR
  • 11.
    THE FUTURE ISHERE STILL HUMAN “Human minds are the product of evolution, shaped by millions of years of natural selection.” Jason Collins, Evolving Economics • Mastery • Autonomy • Relatedness • Safety, security, status
  • 12.
    How might we…
 craftS.M.A.R.T. experiences?
  • 13.
    THE FUTURE ISHERE S.M.A.R.T. EXPERIENCE RATING • Story 
 + status + sharing • Mastery 
 + flow • Awesomeness • Relationships • Transformation
  • 14.
    Experiences driven by
 STORY + STATUS + SHARING
  • 15.
    THE FUTURE ISHERE EXTREME SPORTS More are taking part in extreme sports. • Wing-suit flying • Parachuting • Obstacle course racing
  • 17.
    Short from Riseof the Sufferfests featuring James Wallman: https://www.youtube.com/watch?v=m2uFPH8T0JU
  • 18.
    Experiences driven by
 MASTERY & FLOW
  • 20.
    Secret Cinema doesStar Wars: https://www.youtube.com/watch?v=a7bouwv3YME
  • 21.
    THE FUTURE ISHERE ESCAPE ROOMS • People are locked in a room • They solve brain teasers, puzzles, challenges to escape • 63 countries • 616 cities Source: Escape Room Directory Handmade Mysteries’ Lady Chastity’s Reserve
  • 22.
    How might we…
 craftS.M.A.R.T. experiences?
  • 23.
    To audit theexperiences you currently provide, to innovate and inspire your teams in order to make your experiences more S.M.A.R.T. — get in touch with James at The Future Is Here today.
  • 24.
    THE FUTURE ISHERE @JAMESWALLMAN JAMES@THEFISH.CO