How to communicate effectively? People styles at work!
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The document discusses effective communication and introduces the "people styles" framework. It describes the four styles - tell-oriented (German), ask-oriented (Italian), analytical (thought-person), and expressive (front-person). It then provides examples of how understanding personal styles can improve communication, such as when pitching an idea or handling stressful project situations. The conclusion emphasizes that the framework is a tool towards more effective communication, not manipulation.
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How to communicate effectively? People styles at work!
- 1. How to communicate effectively? Bert Debaecke Gille Sebrechts 7 March 2017 People styles @ work
- 2. Papilium is active in strategic & operations consulting Finance Consulting Operations Consulting Strategic Consulting HR Consulting IT Consulting 10% 29% 26% 11% 23% 6 B$ €? Risk? Compliance? Capable? Improve? Depth? Breadth? Positioning? Comp & Ben? Talent? Org design? Data? Systems? Architecture? Finance Accounting Value ChainCorp/BU Strat Gov Policies People Software Hardware
- 3. Goal Effective communication is crucially important in most aspects of our livesReality Personal style Situational style But…
- 4. Due to style or situation effective communication is often hindered Example conversations.
- 5. The people styles framework is a quick tool to assess a personal style Tell oriented Ask oriented German style Italian style Analytical Thought-person Driver Action-person Amiable People-person Expressive Front-person
- 6. The people styles framework is a quick tool to assess a personal style Tell oriented Ask oriented German style Italian style 25% 25% 25% 25%
- 7. Let’s revisit the previous conversations Example conversations.
- 8. Communication exercise on personal styles Pitch an idea in your own style.
- 9. The people styles framework is a quick tool to identify a stress situation Analyticals avoid Drivers become autocratic Amiables comply Expressives attack
- 10. Communication exercise: imagine you’re a consultant You are project-lead & driver How to handle: • Problematic project deadline, due to sickness of team member? • Disagreement on way forward? • … Expressive
- 11. Concluding remark: is this manipulation / stereotyping? It is a way towards effective communication!
- 12. Contact us! Bert.Debaecke@papilium.com +32 477 57 04 89 Gille.Sebrechts@papilium.com +32 473 82 39 30 Peter.Veldeman@papilium.com +32 475 71 11 24