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How to communicate
effectively
in a COVID-19 world
Rashad Bayramov
Author, trainer & coach
Communication | Speaking | Leadership
What we will cover
2
1. The changing patterns of
interpersonal communication
2. The COVID-19 impact on
communication protocols
3. The new business (and not only)
communication etiquette
4. Connecting with staff, team,
clients, and family
3
1. The changing patterns of
interpersonal communication
The four elements of persuasion
4
A. Connect emotionally
B. Provide evidence
C. Find a common ground
D. Establish credibility
1. Thechanging patterns of interpersonal communication
Source: Jay Conger “The necessary art of
persuasion” Harvard Business Review, 2000
5
1. The changing
patterns of
interpersonal
communication
• Weaker bonds among people
• Growing need for collaboration
• The digital channel revolution
6
1. The changing
patterns of
interpersonal
communication
• Keep it short
• Pick the right platform
• Go for a visual medium
• Be transparent
• Engage your audience
• Don’t take it personal (be flexible)
7
2. The COVID-19 impact on
communication protocols
Social distancing
2. The COVID-19 impact on communication protocols
8
Cabin fever
Out of office
24/7 housemates
9
3. The new business (and not
only) communication etiquette
10
3. The new business (and not only)
communication etiquette
• Professional look
• Confident voice
• Use of technology
Foundation
• Empathy
• Patience
• Transparency
• Clarity
• Proactivity
Personal touch
11
4. Connecting with staff,
team, clients and family
4. Connecting
with staff,
team, clients
and family
• Leadership webcast
• Regular staff email
• Social media posts
• Online meetings
4. Connecting
with staff,
team, clients
and family
• Create a team working
agreement
• Choose communication
and collaboration tools
• Establish a team
schedule
• Plan and prioritize weekly
• Check on your progress
daily
4. Connecting
with staff,
team, clients
and family
• Proactive
• Listening
• Supportive
4. Connecting
with staff,
team, clients
and family
• Working agreement for home
• Set boundaries
• Establish routine
• Apply visual management
16
So what should you take
away from this webinar?
• Show empathy
• Exercise clarity
• Use technology
• Be flexible
“It is not the strongest of the
species that survives, nor the
most intelligent, but the one
most responsive to change.”
17
Follow me
.com/rashadbbayramov
.com/rashadbbayramov
.com/in/rashadbayramov

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How to communicate effectively in covid19 world

  • 1. How to communicate effectively in a COVID-19 world Rashad Bayramov Author, trainer & coach Communication | Speaking | Leadership
  • 2. What we will cover 2 1. The changing patterns of interpersonal communication 2. The COVID-19 impact on communication protocols 3. The new business (and not only) communication etiquette 4. Connecting with staff, team, clients, and family
  • 3. 3 1. The changing patterns of interpersonal communication
  • 4. The four elements of persuasion 4 A. Connect emotionally B. Provide evidence C. Find a common ground D. Establish credibility 1. Thechanging patterns of interpersonal communication Source: Jay Conger “The necessary art of persuasion” Harvard Business Review, 2000
  • 5. 5 1. The changing patterns of interpersonal communication • Weaker bonds among people • Growing need for collaboration • The digital channel revolution
  • 6. 6 1. The changing patterns of interpersonal communication • Keep it short • Pick the right platform • Go for a visual medium • Be transparent • Engage your audience • Don’t take it personal (be flexible)
  • 7. 7 2. The COVID-19 impact on communication protocols
  • 8. Social distancing 2. The COVID-19 impact on communication protocols 8 Cabin fever Out of office 24/7 housemates
  • 9. 9 3. The new business (and not only) communication etiquette
  • 10. 10 3. The new business (and not only) communication etiquette • Professional look • Confident voice • Use of technology Foundation • Empathy • Patience • Transparency • Clarity • Proactivity Personal touch
  • 11. 11 4. Connecting with staff, team, clients and family
  • 12. 4. Connecting with staff, team, clients and family • Leadership webcast • Regular staff email • Social media posts • Online meetings
  • 13. 4. Connecting with staff, team, clients and family • Create a team working agreement • Choose communication and collaboration tools • Establish a team schedule • Plan and prioritize weekly • Check on your progress daily
  • 14. 4. Connecting with staff, team, clients and family • Proactive • Listening • Supportive
  • 15. 4. Connecting with staff, team, clients and family • Working agreement for home • Set boundaries • Establish routine • Apply visual management
  • 16. 16 So what should you take away from this webinar? • Show empathy • Exercise clarity • Use technology • Be flexible “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”