Discussed topics : quality plans Surveys CRITICAL ISSUES LACK OF CONFORMANCE TO STANDARDS RESOLVING ISSUES LEARNING

1. ASSIGNMENT NO 1
HOW TO IMPROVE SOFTWARE QUALITYASSURANCE IN DEVELOPING
COUNTRIES
MAY 29, 2016
ABDUL RAFAY (BSCS F12 0110
Submitted to: SIR ASAD UR REHMAN

2. ASSIGNMENT NO 1
1. Main points of this SQA research paper
 Software Quality is an important factor because it gives satisfaction to
the customer as well as the stakeholders that they have made something
good. Software quality is important in both developed and under
developing countries.
 To give your competitors in IT market company should make high
quality products because once the software is delivered then it all
depends on customer how they will give you the feedback, if the
software has errors the reputation is in danger.
 IT organizations should follow some standards, procedures, method and
practices that make them away from errors.
 The standards and procedures include CMMI (Capability Maturity
Model Integration) and ISO (International Standard Organization) but it
is difficult and costly for small Software Development Organizations to
follow the standards.
 Management plays a huge role in the SQA. So it is the prime
responsibility of the team managers
i. To facilitate the team members
ii. Provide them the good working environment and
iii. Arrange some formal training courses.
 Quality plan:
is the most important in any quality improvement activity. SQA team
managers
are responsible and accountable to develop quality plan and also
implement the plan. They are also responsible for quality
measurement, quality improvement and configuration management.
Quality Plan includes the inspection of the problems. The methodology
used for inspection was dividing and conquer. It was time consuming
task, but ensures problems detection
 Inspection at the end of the project but it can be done at any phase of the
project and reveal the errors from the code.

3. ASSIGNMENT NO 1
 Peer review and user involvement is also an important phase which help
in getting feedback of the code.
**Peer review is a type of software review in which a work
product (document, code, or other) is examined by its author and
one or more colleagues, in order to evaluate its technical content
and quality. **
 PARNAS MODEL:
i. No formal need for the training of inspection.
o No investment by company
o Less budget consumed
ii. Helps in finding the errors in the code as well as ambiguities in
development phase.
 DAVID MODEL:
i. Quality of this free software is high because of the open
development models used in the development process.
 Surveys

4. ASSIGNMENT NO 1
MAIN ISSUES ADDRESSED
 Time
 Budget
 Less use of quality standards
 Lack of specialists
 Project durations
 Compromise on quality due to less profit
 Developer’s attitude
 Team formation for requirements gathering
 Politics
 CRITICAL ISSUES:
i. 23% Telecom companies
ii. 37% Software consultant companies
iii. 40 % Software development companies
Are affected by the above mentioned issues
 LACK OF SPECIALIST:
oDeveloper is also fulfilling the responsibilities of tester which is
one of the main reasons of lack of software quality.
oReduce quality and maintainability.
oJust testing the functionality reduces the quality of software.
 LACK OF CONFORMANCE TO STANDARDS:
oSmall organizations just develop following any standards to save
the cost but that can lead to failures which can cost even more
than that.
 DEVELOPER’S ATTITUDE:
i. Developers mostly do not show cooperating behaviour-SQA
EMPLOYERS
ii. Developer does not show interest in the problem areas mentioned by the
SQA
 UNREALISTIC DEADLINES:

5. ASSIGNMENT NO 1
i. QA team has very tight schedule to deliver the project. Half of the total
time is mostly spent on domain understanding and functional
requirements
ii. Lack in domain knowledge then it will affect quality quite badly.
iii. 60% projects fail due to unrealistic deadlines
 TEAM FORMATION AND COMPROMISE ON QUALITY:
i. No SQA representor in the requirements team.
ii. QA team leads also compromise on quality of local projects because
they consider Pakistani clients technically less strong as compared to
foreign clients and consider that local clients mostly does not go for
third party testing but foreign clients hire a third party to evaluate the
quality of the projects.
iii. Mangers give less time to the testing and QA activities of the local
projects.
 POLITICS:
i. Leg pulling
ii. team leads with better Public Relations get highly paid projects which
affect the experience and the benefits for their team members.
 RESOLVING ISSUES
 DEPLOYING CMMI MODEL:
i. Surely improves the quality of software products as well as
reputation
ii. improves the reputation of the software organizations because mostly
customers inquire about CMMI certification and CMMI level.
90%
92%
94%
96%
98%
Time Budget Professionals Environment
Project Completion Success Rate

6. ASSIGNMENT NO 1
iii. Highly recommended to follow CMMI standards.
 CERTIFIED AND SPECIALLIZED SQA TEAM
i. Proper SQA team or at least full time tester because only a tester can
find the errors and can match the specifications with the user demands.
ii. SQA team is to make sure that all the procedures
iii. Develop professionalism through training and mentoring in employees
 Developers Attitude:
i. Managers should make sure to develop a good relationship between
development team and SQA team.
ii. Workshops regarding to improve their abilities and approach towards
the different team members.
iii. Monthly meetings
 NO COMPROMISE ON QUALITY
i. Team leads should make sure to give proper time to every project
regardless of the profit margin
ii. You can’t handle the quality issue created because of profit issues.
 AVOID INTERNAL POLITICS
i. it is the responsibility of the managers to make sure that politics should
not affect the quality of the software
1. What their research shows?
o Effects of Non Specialists on Project Completion Rate
 808 non-specialist
 99% Specialist (know exactly how to tackle different problems
in the project life cycle)
o Effects of Certified Team on Project Completion Rate
 98% certified team (Certifications give more exposure to the
employees towards new technologies)
 85 % Non-certified
o Effects of Domain Knowledge and Politics on Project Completion
Rate:
 97% Domain Knowledge and no Politics

7. ASSIGNMENT NO 1
 85% No Domain Knowledge and Politics
2. LEARNINGS:
o Specialist, certified teams and group who have domain knowledge
will lead Software house to a respectable position in IT department.
o CMMI OR ISO standards, better developers’ attitude, no internal
politics will lead you on the top if u maintain them through out every
software project
o By following different rules to manage all the issues we can manage a
software house more handsomely and in an effective manner.
o SQA deals planning, strategy, testing execution and tools and should
know how to to establish time tables and agree on a Quality Assurance
Plan for the various applications implementation.