The document is an overview of a webinar discussing how SiteGround compares to other web hosting services, featuring a presentation by marketing director Lilyana Yakimova. Key topics include loading speed comparisons, performance testing, security measures, and customer support analysis. Resources such as live testing links and video materials are mentioned for further information and user engagement.

1. Affiliate Webinar Series
Topic 2: How SiteGround Service Compares to Other Hosts?
We’re starting shortly!

2. How SiteGround Service
Compares to Other Hosts?

3. http://blog.siteground.com/category/webinars/

4. Who’s Speaking Now?
Lilyana Yakimova, Marketing Director

5. A Bit of Housekeeping
• 30 mins presentation
• Q&A afterwards
• Submit your questions in the “Questions” panel
• Recording and slides will be available
• Fill in the survey after the webinar

6. Our Claim

7. Put The Claim to a Test
Bluehost
HostGator
iPage
Fatcow
Justhost
AsmallOrange
InMotion
WebhostingHub
Arvixe
GoDaddy
GreenGeeks
A2Hosting

8. Loading Speed
Web page loading speed tested with: http://tools.pingdom.com/fpt/

9. Loading Speed with Caching
Web page loading speed tested with: http://tools.pingdom.com/fpt/

10. Capacity to Perform
Web site performance tested with: http://www.joedog.org/siege-home/

11. Capacity to Perform with Caching
Web site performance tested with: http://www.joedog.org/siege-home/

12. How Do We Achieve That?
http://vimeo.com/66713575

13. Reaction to Vulnerabilities
http://wHwow. jwoe daocgh.ioervge/ sthieagte?-home/
More vulnerabilities patched at SiteGroud: http://blog.siteground.com/category/security-2/

14. Account Isolation
http://wHwow. jwoe daocgh.ioervge/ sthieagte?-home/

15. What Do We Do to Secure Our Users?
http://vimeo.com/66713574

16. Support Testing
• One question on LiveChat
• One question over the phone
• Three questions over the ticketing system

17. Chat Support Compared

18. Phone Support Compared
Phone support compared

19. Tickets Response Time
Phone support compared

20. Tickets Resolution Factor

21. SiteGround Support Video
http://vimeo.com/66713576

22. How do we achieve this?
• Constant training of the people
• Great internal tools for automated issue resolutions
• Low employee turn over rate

23. How to use this information for
more affiliate sales?
• Results of the tests:
https://ua.siteground.com/comparison
• Videos on Vimeo:
http://vimeo.com/album/2394759

24. Questions?