The IT services market is projected to exceed $1,364 billion by 2024, with a growth rate of 6.75% from 2024 to 2028, emphasizing the importance of IT support for operational continuity. IT support is crucial for diagnosing technical issues, maintaining hardware, and ensuring data security against cyber threats, while also providing customized solutions and aiding in compliance with regulations. Additionally, effective IT support enhances customer experience by maintaining customer-facing systems and facilitating automation and process optimization.

1. HOW IS IT
SUPPORT NEEDED
FOR BUSINESS?

2. HOW IS IT
SUPPORT NEEDED
FOR BUSINESS?
The IT services market is likely to surpass
$1,364 billion in 2024, with a compound
annual growth rate (CAGR) of 6.75% from
2024–2028. By 2028, this market is likely to
reach $1,771 billion. (Source)

3. OPERATIONAL CONTINUITY
Software applications
IT support ensures that critical business systems are functioning
properly. This includes administering of these functions:
Hardware devices
Network infrastructure.

4. TECHNICAL
TROUBLESHOOTING
AND RESOLUTION
IT support is key in diagnosing and
fixing technical issues, like:
Hardware malfunctions
Software bugs
Network downtime

5. DATA SECURITY AND
PROTECTION
With the increasing risk of cyber threats,
businesses need robust IT support, such as
Implementing security
measures
Updates installation
Hardware repairs

6. SERVER MAINTENANCE
AND MANAGEMENT
Servers are central to business data storage and
communication. IT support team regularly
· Maintain server
· Monitor it
· Do troubleshooting
The support team is responsible to handle these:
· Unexpected IT incidents, such as system crashes or
security breaches
· Swift response and recovery reducing downtime
· potential damage
INCIDENT RESPONSE AND
MANAGEMENT

7. NETWORK INFRASTRUCTURE
AND CONNECTIVITY
IT support teams introduce stability by:
· Designing, installing, and maintaining network
infrastructure
· Ensuring reliable connectivity and troubleshooting
network-related issues.
CUSTOMISATION AND
INTEGRATION
It provides customised solutions, such as
• Integrating various software applications and hardware
components
• Introducing flexibility to adapt updates

8. AUTOMATION AND PROCESS
OPTIMIZATION
IT support can help
· Automate repetitive tasks
· Optimise processes and resources
COMPLIANCE AND
REGULATORY REQUIREMENTS
It helps in:
· Complying with industry standards and regulations
· Avoiding potential legal issues and penalties
CUSTOMER SUPPORT AND SERVICE
IT support is essential for
· Maintaining customer-facing systems, such as
websites and customer service platforms
· Ensuring these systems are functional,
contributing to a positive customer experience

9. THANK YOU