Listening, Communication Breakdowns, How do we Respond to it? Understanding the Process. Understanding the laws. Every good conversation starts with good listening.

1. BUILDING BUSINESS and GOVERNMENT
RELATIONS
Kgwebo yaChiloane
HOW DOES
BUSINESS MAKE
MONEY
WITH GOVERNMENT?

2. The further you
travel, the more
opportunities
you will find. ”
“

3. I bring with me
a combination
of a BA Communication degree and
20 years of work experience ranging
from the newsrooms, in South Africa
and Australia, to the corridors of
Government and the Private Sector.
ABOUT Mr Thabang CHILOANE
Kgwebo yaChiloane
Business and Government Relations
GRINDING TO PRODUCE SUBSTANCE

4. He has had ten years in the public sector and
started as a radio reporter in the state owned
and
run broadcaster the SABC.
He then proceeded to work in
various companies in the private sector.
Divisional Executive: Group Public Affairs,
Nedbank: 06/11/2012 – Current
Head of Group Government Relations,
Absa Bank: 10/09 –05/11
The Presidency, Head of Communication.
I reported directly to the Chief Operating
Officer in the Presidency 03/08 - 09/08
Deputy President of South Africa, Spokesperson. In
this position I reported directly to the Deputy
President. 05/06 - 02/08
Head: KwaZulu-Natal Provincial
Government Communications
In this position, I reported to the Premier of KZN,
Sbu Ndebele and the Director-General.
National Housing
Department: Chief Director:
Communications
In this position I reported to
the Minister of Housing,
Lindiwe Sisulu. ’03 -‘05
KwaZulu-Natal
Department of
Transport
Chief Director: Public
Safety and
Communication
. ‘02 – ’03
Government Communication and Information
System (GCIS) Director: News Service ‘99- ‘01
Group head of Communication
Sanlam: 10/08 –09/09
South African
Broadcasting
Corporation
‘98 – ‘99
Being there at the right time.
MR THABANG CHILOANE,
has had the priviledge of
working in the Public and
Private Sectors.

5. OFFERINGS
The concerns of a Nation
should be the concerns of
a Corporation.” Reg
Lascaris.“
State Protocol Training
Social Strategy &
Training
on Communication
Political Analysis
Speech Writing
Property Management
Corporate Affairs Management
Social License to Operate
(Stakeholder Relations)

6. We need to talk,
but currently we
are not talking the
way we should be.”
“

7. Communication BREAKDOWN

8. Communication BREAKDOWN

9. A GOOD LISTENER
HAS A WHOLE DAY
TO DO HIS
COMMANDMENTS
PSALM 103:20

10. Communication Breakdown
We loose the fact that as humans beings, face to face
communication is primary because we are made to listen and to
hear.

11. How do we
respond to it?

13. Responding to it…
When you want to
engage with
government you need
to forget the Media
element.”
You need to talk face to face.
“

14. Responding to it…
UNDERSTAND and read the unsaid queues (non verbal queues) :

15. Responding to it…
UNDERSTAND The person behind the big title.

16. Responding to it…
Wolf of wall street swiss bank procedures

17. Responding to it…
The person behind the big title
Get to understand their way of thinking if you spend time with them
They don't get the salaries that private CEO’s get & yet the
CEO’s in government are even more powerful. Whatever they
do affects us. And yet there is commonality between us.
You will realize if you spend time with people.
Understand the thinking & philosophy
of people in government.
It is different in many ways, they are not
motivated by profit but by power.

18. Responding to it…
The person behind the big title
Get to understand their way of thinking if you spend time with them
You will only realize if you spend
time with people.
That way you get to understand the
reason why they are doing things the
way they do.
There is no substitute for that.
You need to spend time,
in doing that, they get to see you.

19. Understanding the process
Kgwebo yaChiloane
Business and Government Relations
GRINDING TO PRODUCE SUBSTANCE
The person behind the big title
Get to understand their way of thinking if you spend time with them
IDEA
ANALYSIS
SUCCESS
Confirm
Jurisdiction
Assess the
opportunity
Determine
the Department
National,
Provincial,
Local
With follow up

20. Responding to it…
UNDERSTAND THE PROCESS
& YOU WILL BE BARKING UP THE RIGHT TREE.

21. Understand the LAWS
The person behind the big title
Get to understand their way of thinking if you spend time with them
National Laws
Local
Govt.
Bi-Laws
Provincial
Laws

22. The person behind the big title
Get to understand their way of thinking if you spend time with them
Every good
conversation starts with
good listening.

24. It always
seems
impossible,
until it’s
done.”
Nelson Mandela.
“
THANK YOU

25. BUILDING BUSINESS and GOVERNMENT
RELATIONS
Kgwebo yaChiloane
PROTOCOL
OBSERVANCE