Aaron Pacheco, Product Manager for Platform Services at Acquia, and Patrick Lin, VP Product & Partnerships at SignalFx, deep dive on alerting best practices in cloud-based environments. For many enterprises, determining the best alert conditions for scale-out, elastic architectures is a complex, time-consuming process and often results in alert noise. Learn how to create, deploy and tune alerts to set your team up for success and hear how Acquia improved its monitoring insights with SignalFx.

1. M M / D D / Y Y
P R E P A R E D F O R :
P L A C E L O G O
H E R E
HOW CLOUD-READY ALERTING IS
OPTIMAL FOR TODAY’S ENVIRONMENTS
Aaron “Checo” Pacheco, Product Manager, Platform Services at Acquia
Patrick Lin, VP Product & Partnerships at SignalFx
@ s i g n a l f x | w w w . s i g n a l f x . c o m

2. INTRODUCTIONS
Aaron “Checo” Pacheco
• Product Manager, Platform Services at Acquia
Patrick Lin
• VP Product & Partnerships at SignalFx

3. AGENDA
• Challenges in Today’s Environments
• How Acquia Evaluated SignalFx
• Deep Dive into SignalFx’s New Cloud-Ready Alerting
• What’s Next for Acquia
• Q&A

4. AGENDA
• Challenges in Today’s Environments
• How Acquia Evaluated SignalFx
• Deep Dive into SignalFx’s New Cloud-Ready Alerting
• What’s Next for Acquia
• Q&A

5. THE NEW DIGITAL ENTERPRISE
A D O P T I O N O F C L O U D
Move to microservices and cloud
to support elastic and ephemeral
demand
H I G H E R E X P E C T A T I O N S
Need for consistent, high-quality
customer experience and
business model innovation
Driving a total refresh of the application and infrastructure stack
F A S T E R I N N O V A T I O N
People, process and tools all
geared towards enabling faster
innovation

6. M O R E S C A L E - O U T
S E R V I C E S
Ease of spinning up new capacity has
democratized scale-out, microservices
architectures
M O R E F R E Q U E N T
D E P L O Y M E N T S
Short sprints with frequent code
pushes and continuous
integration
10 – 100X
MORE DEPLOYMENTS
PER YEAR
CLOUD APPS ARE NECESSARILY COMPLEX
To achieve scale and rapid pace of innovation
H I G H E R C H U R N
I N F R A S T R U C T U R E
Life expectancy of any individual
component can be as short as an hour
or less

7. CRITERIA FOR MONITORING IN THE CLOUD
ANALYTICS-BASED
ALERTING
SHARED VISIBILITY
WITH SELF-
SERVICE
REAL-TIME AND
AT SCALE

8. AGENDA
• Challenges in Today’s Environments
• How Acquia Evaluated SignalFx
• Deep Dive into SignalFx’s New Cloud-Ready Alerting
• What’s Next for Acquia
• Q&A

9. OVERVIEW OF
• Founded in 2007 by Dries
Buytaert and Jay Batson
• Provides leading cloud platform for
building, delivering, and optimizing
digital experiences
• Thousands of customers across
financial services, education, media,
and government

10. KEY PRINCIPLES FOR ACQUIA
• Continued commitment to Drupal and Open Source
• Optimized for scalability and performance
• Security and compliance a top priority
• Continuously evolving to meet the mission-critical customer
needs

11. WHAT IS ACQUIA HOSTING?
Amazon AWS
Secure Infrastructure
Layer
Cloud Services Layer
Drupal Engine Layer
Smart Routing Layer
Interweb
Monitoring
Acquia Search
Mollom
Email
Database
Backup
File
Storage
PHP
Web Servers
Caching
Drupal Modules
Page Caching Load Balancing

12. CLOUD DEPLOYMENT CHANGES REQUIREMENTS
L A R G E - S C A L E
E N V I R O N M E N T
H I G H V O L U M E
O F D A T A
M A N Y U S E R S A C R O S S
M A N Y T E A M S
Increases requires for existing
and new customer growth
Need to interpret data with
consistency, efficiency, and ease
15,000+
INSTANCES IN OUR FLEET
Servers, services and applications all
require monitoring for
MILLIONS
OF DATAPOINTS PER MINUTE
300
USERS ACROSS
DOZENS OF TEAMS

13. KEY CHALLENGES WITH EXISTING MONITORING
1. Different teams with different tools with different views of a situation
2. Ongoing, resource-intensive effort
3. Inconsistent interpretation of data across teams
4. Alert fatigue cripples an entire organization

14. DIFFERENT TEAMS, DIFFERENT TOOLS,
DIFFERENT VIEWS
C H A L L E N G E
• No single company service
created disjointed view
• Needed to look at multiple
services to find data
• Shallow visibility, inability to see
outliers
• At risk for blaming across
different teams
1
Inconsistent, disjointed views of a situation

15. ONGOING EFFORT WITH LEGACY SYSTEMS
C H A L L E N G E
• Sending more data, building
more dashboards, creating new
alerts hard to do with inflexible,
outdated legacy systems…
• Treated as new features,
required weeks to prioritize and
months to roll out
2
Unable to meet time-to-value requirements

16. INCONSISTENT INTERPRETATION OF DATA
C H A L L E N G E
• Limited data as a starting point
for understanding situation
• Subject matter experts required
to interpret data
• Unable to capture context or
share expert knowledge easily
3
Limited context to understand “what’s normal”

17. ALERT FATIGUE IMPACTS ENTIRE ORGANIZATION
Noisy, reactive monitoring
C H A L L E N G E
• Hundreds to thousands of alerts
a day
• Forced to ignore many alerts
and only focus on critical alerts
• Too much alert noise to know
where to start
?
4

18. WHY SIGNALFX IS THE BEST FIT FOR ACQUIA
1. Different teams with different tools
with different views of a situation
2. Ongoing, resource-intensive effort
3. Inconsistent interpretation of data
across teams
4. Alert fatigue cripples an entire
organization
5. Large, fast-growing environment
1. Centralized, single source of truth
across all teams
2. Self-service for all users
3. Expert knowledge captured and
shared across organization
4. Accurate, actionable, cloud-ready
alerts reduce MTTR
5. Ready for enterprise deployment at
scale
C H A L L E N G E S W H Y S I G N A L F X

19. AGENDA
• Challenges in Today’s Environments
• How Acquia Evaluated SignalFx
• Deep Dive into SignalFx’s New Cloud-Ready Alerting
• What’s Next for Acquia
• Q&A

20. SIGNALFX’S ADVANTAGE FOR CLOUD ALERTING
• Start with better raw data based on high resolution metrics for common
data, web and cloud infrastructure and custom applications or services
• Use metadata to apply context for easier correlation and troubleshooting
• Apply analytics to create aggregate or composite metrics that show
meaningful patterns and trends emerging across thousands of instances
• Scalable, low-latency alert evaluation to detect and trigger within
seconds

21. INTRODUCING CLOUD-READY ALERTING
A L E R T P R E V I E W
B U I L T - I N A L E R T
C O N D I T I O N S
A L E R T F U N C T I O N S
V I A S I G N A L F X A P I
Save time creating and
tuning alerts with an preview
testing historical data
Easily deliver deeper
operational intelligence with
alert functions library
Immediately capture anomalies of
cloud applications with built in
alert conditions
Save time creating, deploying and tuning for cloud applications

22. M M / D D / Y Y
P R E P A R E D F O R :
P L A C E L O G O
H E R E
SIGNALFX DEMO

23. ALERT FUNCTIONS LIBRARY
Deliver Deeper Operational Intelligence
• Statistical models from prebuilt
alert conditions available via
API
• Create operational intelligence
specific to your application and
environment
• Provide access to models to
operations analysts, data
scientists etc.

24. AGENDA
• Challenges in Today’s Environments
• How Acquia Evaluated SignalFx
• Deep Dive into SignalFx’s New Cloud-Ready Alerting
• What’s Next for Acquia
• Q&A

25. KEY BENEFITS WITH SIGNALFX (TO DATE)
• Instant visibility across entire fleet
• Single, shared, self-service monitoring for entire organization
• Increased from dozens to 300+ engineers using SignalFx monitoring
• Easy ability to make configuration changes directly from UI
• More powerful, accurate alerting from built-in alert conditions and preview

26. WHAT’S NEXT FOR ACQUIA
• Incident auto-remediation mechanisms
• Automated diagnostics tools
• Predictive alerting mechanisms
• Exposure of data and alert conditions to end users

27. AGENDA
• Challenges in Today’s Environments
• How Acquia Evaluated SignalFx
• Deep Dive into SignalFx’s New Cloud-Ready Alerting
• What’s Next for Acquia
• Q&A

28. GET STARTED TODAY
• Read more about How Acquia Improved Its Monitoring Services with
SignalFx
- www.acquia.com/blog/how-acquia-improved-its-monitoring-services-
signalfx/08/05/2017/3303381
• Read more about Cloud-Ready Alerts from SignalFx
- signalfx.com/blog/cut-alert-fatigue-for-cloud-operations
• Start a free trial with SignalFx
- info.signalfx.com/trial.html

29. M M / D D / Y Y
P R E P A R E D F O R :
P L A C E L O G O
H E R E
Q&A

30. M M / D D / Y Y
P R E P A R E D F O R :
P L A C E L O G O
H E R E
HOW CLOUD-READY ALERTING IS
OPTIMAL FOR TODAY’S ENVIRONMENTS
Aaron “Checo” Pacheco, Product Manager, Platform Services at Acquia
Patrick Lin, VP Product & Partnerships at SignalFx
@ s i g n a l f x | w w w . s i g n a l f x . c o m