Last year, Capital One joined Alexa on stage to talk about their experience building their successful Alexa skill. Since that time, many lessons have been learned through customer feedback and new enhancements to the Alexa Skills Kit (ASK) such as the skills beta testing tool and the Alexa skill builder. How can you evolve your Alexa skill with more meaningful data sets outside of the existing intents? As the Alexa Skills Kit has grown its built-in library, what does it mean for your skill to support both ordinal (list) and numerical values? How can you handle new specifications without requiring wholesale code changes? Capital One has tackled all of these issues as well as embracing additional programming languages like TypeScript to ensure that response structures are validated against all schemas. With the arrival of multimodal devices such as the Echo Show, the opportunity for seamless customer interaction models across voice and visual has also arrived (big fonts, touch, video). Your customers can now transition back and forth between using their voice and their hands while engaging with your skill. Come learn direct from Capital One on the best way of providing extra contextual information using the new Alexa Skills Kit display directives but in more convenient ways to get things done.

1. AWS re:Invent
How Capital One Rethought
Multimodal Voice Experiences and
Brought Banking to the Kitchen with
Echo Show
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2. SPEAKERS
David Isbitski – Alexa and Voice
Advocate, Amazon
Scott Totman - Head of Mobile
Technology, Payments, and
Innovation at Capital One

4. 25,000+ skills

5. UPDATING THE ALEXA SKILLS KIT
https://developer.amazon.com/blogs/alexa/tag/announcements
P a s t 1 2 M o n t h s

6. • Skill Builder
• Lists API/Sync
• Smart Home API
• Speechcons/Whisper
• Device Location
• Built-In Library
• Display Templates
• Camera API
• New Devices (Echo and AVS)
• UK, DE, Japan and India
• Voice Profiles
• Push Notifications
• SMAPI/ASK CLI
• Alexa Gadgets API
• Lex Integration
• Video API

8. ENHANCING SKILL FOR ECHO
SHOWEvolving From Customer Feedback
Creating a Voice Design Lab/Development Team Process
Best Practices for Using the ASK Video and Display Directive API’s
What’s Next
V o i c e + V i s u a l

9. EVOLVING FROM CUSTOMER
FEEDBACKEvolving From Customer Feedback
Creating a Voice Design Lab/Development Team Process
Best Practices for Using the ASK Video and Display Directive API’s
What’s Next
V o i c e + V i s u a l

10. CREATING A VOICE DESIGN
PROCESS
V o i c e + V i s u a l

11. BEST PRACTICES VIDEO AND
DISPLAY
V o i c e + V i s u a l

12. WHATS NEXT
V o i c e + V i s u a l

13. UPDATING A SKILL FOR ECHO
SHOW
V o i c e + V i s u a l

14. ECHO SHOW
e v e n t . c o n t e x t . S y s t e m . d e v i c e . s u p p o r t e d I n t e r f a c e
s . D i s p l a y
AudioPlayer,
Display,
VideoApp

15. ECHO SHOW
Display.RenderTemplate
BodyTemplates
ListTemplates
VideoApp

16. ECHO SHOW
L i s t Te m p l a t e 1 – Ve r t i c a l l i s t w i t h o p t i o n a l t h u m b n a i l
i m a g e s
L i s t Te m p l a t e 2 – H o r i z o n t a l l i s t w i t h i m a g e s a n d o p t i o n a l
h i n t
B o d y Te m p l a t e 1 – F u l l - w i d t h t e x t o r i m a g e s
B o d y Te m p l a t e 2 – I m a g e r i g h t w i t h s h o r t t e x t o n l e f t w i t h
o p t i o n a l h i n t
B o d y Te m p l a t e 3 – I m a g e l e f t w i t h l o n g t e x t o n r i g h t a n d
n o h i n t
B o d y Te m p l a t e 6 – M u l t i - t u r n s c e n a r i o w i t h s h o r t t e x t a n d
o p t i o n a l h i n t

19. Demo

21. Demo

22. THANK YOU!
A L X 3 1 7