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AUTHENTICITY
Recent data indicates that 85% of shoppers consider authenticity an important
aspect when making a purchasing decision.
Brand trust has declined over recent years, because of a contrast between the
promises made by brands and what they deliver. Consumers are becoming more
doubtful of brand claims, and want honesty and transparency.
3
WHAT IS AUTHENTICITY?
There are multiple interpretations of
authenticity, such as: real, honest,
truthful, ‘integrity, actual, genuine,
essential, verified and sincere
Authenticity is foundation for building
trust which is a driver of customer loyalty.
4
MULTIPLE FORMS OF AUTHENTICITY
01 02 03
The projection of one’s own
beliefs, expectations and
perspectives onto an entity.
Becoming true to one’s self,
being one’s own, and not being
what others expect.
5
OBJECTIVE AUTHENTICITY
o
o
6
CONSTRUCTED AUTHENTICITY
o
o
o
o
7
o
o
o
AUTHENTICITY OF THE SELF
o
o
o
AUTHENTICITY FOR MARKETERS
Daniel Hopper
Marketing Specialist, BYB MARKETING
@Brand Yourself Better
50 weeks of 50 marketing topics

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Why being authentic helps your customers to trust you