Our housekeeping course will take your staff to another level.Book us and we will come to your establishment and do training on site.

1. About Us
Sam Hospitrain (Pty) LTD T/A as SAM Hospitality Consulting & Training is
a team of experienced hospitality individuals, assisting hospitality
establishments to reach their truest potential while creating incredible
experiences to their guests through establishment consulting and staff
training. Since 2011, we have been training different Resorts, Hotels,
Lodges, Villas, Boutique Hotels and Guest Houses.
Whether you are running a small B&B, Lodge, Guest House, Villa, Boutique
Hotel, or a Big Hotel or Resort, we have the tools to help you get the best
out of your team. Worried about travel and accommodation costs for your
staff? Don’t worry; we have got you covered. We come to your
establishment to train your staff at their own environment. You just
provide us with complimentary accommodation and or meals.
We love what we do. We are passionate with helping hospitality
establishments achieve highest standards of service. We have more 17+
years in the hospitality field. As such, not only do we regard ourselves as
the best: The establishments that we have worked also say the same!
Don’t take our word for it though; TRY US.
Contact Us
We are based in Gauteng but we travel to every part of South Africa,
Lesotho, Swaziland, Maldives and many more other countries conduct
training onsite.
16508 Matthewson Street
Daveyton Ext. 2 Benoni, 1520
Phone: +27 81 359 3747
Email: sam@samhpospitality.co.za
Web: www.samhospitality.co.za
Housekeeping Course
SAM HOSPITALITY CONSULTING
Creating Incredible Employees!

2. Course Outline
Prepare & Handle Linen and Bed Covering .........................................................
Service Guest Bedrooms.............................................................................................
Attention to detail………………………………………………………………………………
Decorating the Guest Room.......................................................................................
Towel Origami ...............................................................................................................
Bathrobes Folding........................................................................................................
Turndown Service........................................................................................................
The extraordinary housekeeping employee…………………………………………
The Room Attendants Demeanor............................................................................
Guest Engagement………………………………………………………………………….
Honeymoon Room Arrangement ............................................................................
BOOK NOW .....................................................................................................................
OUR CLIENTS……………………………………………………………………………………..
We create extraordinary employees
Prepare & Handle Linen and Bed Covering
This topic will help your housekeeping team
to work effectively and efficiently. The
preparation phase is very important, from
knowing which rooms to clean, when and
how, organizing your cart/ trolley with all the
equipment that you will need for cleaning,
handling soiled linen, turning the mattresses,
etc.
Service Guest Bedrooms & Attention to detail
This topic talks about using the right
approach to clean guest rooms. Working in an
organized manner and detail on how to clean
departure rooms, stayover rooms and
unoccupied rooms. We also look in cleaning
self-catering apartments, chalets or villas. We
also discuss replenishing guest
complimentary supplies and saving on water
and electricity. We train them to pay attention
to detail!
Decorating the Guest Room
This is what will set your establishment
apart. Of course every room attendant’s
job is to make the room spotlessly clean,
but decorating it takes it to another level.
WWhether i

3. Housekeeping
We believe that the housekeeping department is one of the critical
departments in the hospitality industry. Most of your revenue comes from
the Rooms Division, as such it is imperative that staff working in this
department are highly trained to deal with every situations. Believe it or
not, the bedroom has the potential of either making or breaking your
guest’s stay.
Let us help train your housekeeping staff while you deal with the most
important things.
Establishments trained by us are
receiving great reviews on TripAdvisor
and BOOKING.COM
Our Extraordinary Housekeeping Course
This short course will help your housekeeping team in many aspects. We
cover every aspect of the job in just 1 day. Due to high volume of requests
from different locations, we have decided to take our training to your
location. THIS MAY BE A ONCE-IN-LIFETIME opportunity to get your
cleaning angels trained by industry professionals in the comfort of their
own area! BOOK NOW, we have a special going and it will be ending soon!
Honeymoon room arrangement
The Art of Towel Folding
We will teach your staff on how to fold towels
to decorative objects, like the elephant, flower,
kissing swans, dogs, teddy bears and many
more! These are sure to create a memorable
stay to your guests, whether they are on a
honeymoon or anniversary.
Bathrobes Folding
Whether you like your robes to be folded and
placed on the bed, or hanging on the closet, we
will help your team make team look neat and
tidy.
Turndown Service
For those who have travelled, you will
agree that nothing beats coming back
from dinner to a turned down room!
There are many ways this can be done,
adding that element of surprise will
surely improve your reviews on
TripAdvisor, BOOKING.COM, etc.

4. Guest Engagement
The Room Attendant’s job is one of the most
important in every establishment. This is for
many reasons: 1. Being that many guests who
come to the establishment will use the bedroom
and 2. The Room Attendant is entrusted with the
guests’ safety and property.
We believe that it takes a special character and attitude to work effectively
in the housekeeping department. We will discuss with your team, the
qualities of a successful room attendant, from personal hygiene, to
presentation, to dealing with guests and guest property, dealing with
management and other staff… In most cases, for smaller establishments,
the housekeeping personnel is required to deal with the guest. We will
train your staff on how to communicate effectively and politely with
guests, including using polite hospitality language, body language and
being able to solve some complaints without calling the manager/ owner
who may not even be around!
We pride ourselves
We will turn your team to incredible staff!
“Nothing beats checking into an
establishment with a bed without
fills and a little surprise!”
Our training is 25% theory and 75%
practical!

5. Our Clients
Here is a list of some of the happy brands we proudly work with. Of course there’s many more!