The Model of the National Housing Quality Award (Baldrige based) is called the 'House of Quality' and helps show how the NHQA Criteria functions.

1. National Housing Quality Award:National Housing Quality Award:
The House of Quality ModelThe House of Quality Model

2. BUSINESS RESULTS

3. BUSINESS RESULTS
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4. BUSINESS RESULTS
LE STRATEGIC PLANNING
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5. LEADERSHIP
BUSINESS RESULTS
LE STRATEGIC PLANNING
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Y

6. LEADERSHIP
BUSINESS RESULTS
LE STRATEGIC PLANNING
P
R
O
C
E
S
S
M
A
N
A
G
E
M
E
N
T
C
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Scenario
Planning
Employee
Satisfaction
Defect
Reduction
Supply Chain
Management
Vision,
Mission,
Leadership
Role Models
Process
Improvement,
ISO9000,
LEAN,
Six Sigma,
etc
Customer
Relationship
Management
Balanced
Scorecard

7. N
H
Q
A
LEADERSHIP
BUSINESS RESULTS
LE STRATEGIC PLANNING
P
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O
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A
N
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Y