SlideShare a Scribd company logo
1 of 7
hotel steward KPI 
In this ppt file, you can ref KPI materials for hotel steward position such as hotel 
steward list of KPIs, performance appraisal, job skills, KRAs, BSC… 
If you need more KPI materials for hotel steward, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from kpi123.com 
• Top 28 performance appraisal forms 
• 11 performance appraisal methods 
• 1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Steps to create KPIs of hotel steward 
1. To build KPI system for this position, you can 
follow the steps below: 
2. Define operational objectives for Construction 
technician monthly, quarterly, 6 months, yearly. 
3. Identify Key Result Areas for the Construction 
technician. 
4. Identify tasks list. 
5. Determine work procedure for each KRA, each 
task. 
6. Identify methods to measure the results of each 
KRA, task, procedure. 
7. Create Construction technician KPIs 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Mistakes in creating hotel steward KPIs 
Building KPI system plays an important role in 
evaluating job performance of individual parts, 
divisions and the company’s objectives and 
performance management system in general. The 
development of KPI metrics help to create 
measurement systems, information systems 
throughout the organization. 
1. When building KPI system, you should note the 
following factors: 
2. Do not create too many KPI, KPI be built around 
3-5 KRAs. 
3. KPI should change to suit each stage (depending 
on your goals). 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
How to design hotel steward KPIs 
1. KPIs should be clearly linked to 
the strategy, i.e. the things that 
matter the most. 
2. KPIs have to provide the answers 
to our most important questions. 
3. KPIs should be primarily designed 
to empower employees and provide 
them with the relevant information to 
learn. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Interview questions and answers – free download/ pdf and ppt file 
Types of KPIs: 
1. Process KPIs - measure the efficiency or productivity of a business process. Examples - 
Days to deliver an order. 
2. Input KPIs - measure assets and resources invested in or used to generate business 
results. Examples - Dollars spent on research and development, Funding for employee 
training, Quality of raw materials. 
3. Output KPIs - measure the financial and nonfinancial results of business activities. 
Examples - Revenues, Number of new customers acquired. 
4. Leading KPI - measure activities that have a significant effect on future performance. Drive 
the performance of the outcome measure, being predictor of success or failure. 
5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has 
been consumed. Such as most financial KPIs, measure the output of past activity. 
6. Outcome KPI - Reflects overall results or impact of the business activity in terms of 
generated benefits, as a quantification of performance. Examples are customer retention, 
brand awareness. 
7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples 
are employee satisfaction through surveys which gives a qualitative report. 
8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging 
numbers. Quantitative data is most common in measurement and therefore forms the 
backbone of most KPIs. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Top KPI materials for hotel steward 
If you need more KPI materials for hotel 
steward, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from kpi123.com 
•Top 28 performance appraisal forms 
•11 performance appraisal methods 
•1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Top KPI materials for hotel steward 
If you need more KPI materials for hotel 
steward, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from kpi123.com 
•Top 28 performance appraisal forms 
•11 performance appraisal methods 
•1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file

More Related Content

What's hot

Key Performance Indicator
Key Performance IndicatorKey Performance Indicator
Key Performance IndicatorCharis Joy Mayo
 
Organisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staffOrganisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staffakhil_menezes
 
Teamwork by solomon sisay
Teamwork by solomon sisayTeamwork by solomon sisay
Teamwork by solomon sisaySolomon Sisay
 
Kitchen Cost Control.
Kitchen Cost Control.Kitchen Cost Control.
Kitchen Cost Control.Sadip Thapa
 
Restaurant waiter kpi
Restaurant waiter kpiRestaurant waiter kpi
Restaurant waiter kpijomdiret
 
Staff etiquette & manners in hospitality
Staff etiquette & manners in hospitalityStaff etiquette & manners in hospitality
Staff etiquette & manners in hospitalityHarry Singh
 
Hr generalist kpi
Hr generalist kpiHr generalist kpi
Hr generalist kpizewfurita
 
Lesson 5 planning and equipping the kitchen
Lesson 5   planning and equipping the kitchenLesson 5   planning and equipping the kitchen
Lesson 5 planning and equipping the kitchenMervyn Maico Aldana
 
Kitchen stewarding department
Kitchen stewarding departmentKitchen stewarding department
Kitchen stewarding departmentindian chefrecipe
 
Performance appraisal in hotel industry (raviraj)
Performance appraisal in hotel industry (raviraj)Performance appraisal in hotel industry (raviraj)
Performance appraisal in hotel industry (raviraj)Paras Dhingra
 
Classifying Functional Areas of the Hotel
Classifying Functional Areas of the HotelClassifying Functional Areas of the Hotel
Classifying Functional Areas of the HotelArpendra Chauhan
 
Importance of Grooming in Hospitality Industry
Importance of Grooming in  Hospitality IndustryImportance of Grooming in  Hospitality Industry
Importance of Grooming in Hospitality IndustrySubrata Mandal
 
Catering cook kpi
Catering cook kpiCatering cook kpi
Catering cook kpisettiris
 
Food and beverage service department
Food and beverage service departmentFood and beverage service department
Food and beverage service departmentSuman Subedi
 

What's hot (20)

Key Performance Indicator
Key Performance IndicatorKey Performance Indicator
Key Performance Indicator
 
Organisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staffOrganisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staff
 
F&B cost control
F&B cost controlF&B cost control
F&B cost control
 
Unit 1 Larder Kitchen
Unit  1 Larder KitchenUnit  1 Larder Kitchen
Unit 1 Larder Kitchen
 
Teamwork by solomon sisay
Teamwork by solomon sisayTeamwork by solomon sisay
Teamwork by solomon sisay
 
Introduction to the front office- (detailed )
Introduction to the front office- (detailed )Introduction to the front office- (detailed )
Introduction to the front office- (detailed )
 
Kitchen Cost Control.
Kitchen Cost Control.Kitchen Cost Control.
Kitchen Cost Control.
 
Kitchen dep
Kitchen depKitchen dep
Kitchen dep
 
Function catering
Function cateringFunction catering
Function catering
 
Restaurant waiter kpi
Restaurant waiter kpiRestaurant waiter kpi
Restaurant waiter kpi
 
Staff etiquette & manners in hospitality
Staff etiquette & manners in hospitalityStaff etiquette & manners in hospitality
Staff etiquette & manners in hospitality
 
Hr generalist kpi
Hr generalist kpiHr generalist kpi
Hr generalist kpi
 
Lesson 5 planning and equipping the kitchen
Lesson 5   planning and equipping the kitchenLesson 5   planning and equipping the kitchen
Lesson 5 planning and equipping the kitchen
 
Kitchen stewarding department
Kitchen stewarding departmentKitchen stewarding department
Kitchen stewarding department
 
Performance appraisal in hotel industry (raviraj)
Performance appraisal in hotel industry (raviraj)Performance appraisal in hotel industry (raviraj)
Performance appraisal in hotel industry (raviraj)
 
Food costing
Food costingFood costing
Food costing
 
Classifying Functional Areas of the Hotel
Classifying Functional Areas of the HotelClassifying Functional Areas of the Hotel
Classifying Functional Areas of the Hotel
 
Importance of Grooming in Hospitality Industry
Importance of Grooming in  Hospitality IndustryImportance of Grooming in  Hospitality Industry
Importance of Grooming in Hospitality Industry
 
Catering cook kpi
Catering cook kpiCatering cook kpi
Catering cook kpi
 
Food and beverage service department
Food and beverage service departmentFood and beverage service department
Food and beverage service department
 

Viewers also liked

Basic Food Handling Training Power Point Presentation
Basic Food Handling Training Power Point PresentationBasic Food Handling Training Power Point Presentation
Basic Food Handling Training Power Point Presentationbadalkumar
 
Steward supervisor performance appraisal
Steward supervisor performance appraisalSteward supervisor performance appraisal
Steward supervisor performance appraisaldardanomichael
 
Difference between Cost control and Cost reduction
Difference between Cost control and Cost reductionDifference between Cost control and Cost reduction
Difference between Cost control and Cost reductionDinil A E
 
Stewarding supervisor performance appraisal
Stewarding supervisor performance appraisalStewarding supervisor performance appraisal
Stewarding supervisor performance appraisaldardanomichael
 
Catering steward kpi
Catering steward kpiCatering steward kpi
Catering steward kpisettiris
 
Cross Contamination
Cross ContaminationCross Contamination
Cross ContaminationSiva Prasad
 
1.kitchen safety...varun
1.kitchen safety...varun1.kitchen safety...varun
1.kitchen safety...varunVarun Kumar
 
Ppt food hygiene & food preservation
Ppt food hygiene & food preservationPpt food hygiene & food preservation
Ppt food hygiene & food preservationKAVITA PAL
 
Proper kitchen safety
Proper kitchen safetyProper kitchen safety
Proper kitchen safetyemilyjoxo
 
Key performance indicators in Hospitality Industry
Key performance indicators in Hospitality IndustryKey performance indicators in Hospitality Industry
Key performance indicators in Hospitality IndustryBagri Sc
 
Kitchen safety power point
Kitchen safety power pointKitchen safety power point
Kitchen safety power pointShaneMoore135
 
TYPES OF CUTLERY USED IN RESTAURENT
TYPES OF CUTLERY USED IN RESTAURENTTYPES OF CUTLERY USED IN RESTAURENT
TYPES OF CUTLERY USED IN RESTAURENTindian chefrecipe
 

Viewers also liked (20)

Kitchensafety
KitchensafetyKitchensafety
Kitchensafety
 
Basic Food Handling Training Power Point Presentation
Basic Food Handling Training Power Point PresentationBasic Food Handling Training Power Point Presentation
Basic Food Handling Training Power Point Presentation
 
Steward supervisor performance appraisal
Steward supervisor performance appraisalSteward supervisor performance appraisal
Steward supervisor performance appraisal
 
Difference between Cost control and Cost reduction
Difference between Cost control and Cost reductionDifference between Cost control and Cost reduction
Difference between Cost control and Cost reduction
 
Stewarding supervisor performance appraisal
Stewarding supervisor performance appraisalStewarding supervisor performance appraisal
Stewarding supervisor performance appraisal
 
NZ Kitchen Cost Control
NZ Kitchen Cost ControlNZ Kitchen Cost Control
NZ Kitchen Cost Control
 
Catering steward kpi
Catering steward kpiCatering steward kpi
Catering steward kpi
 
Cross Contamination
Cross ContaminationCross Contamination
Cross Contamination
 
02 kitchen heirarchy
02 kitchen heirarchy02 kitchen heirarchy
02 kitchen heirarchy
 
cooking
cookingcooking
cooking
 
ecolab ar
ecolab  arecolab  ar
ecolab ar
 
Kitchen Cost Control
Kitchen Cost ControlKitchen Cost Control
Kitchen Cost Control
 
1.kitchen safety...varun
1.kitchen safety...varun1.kitchen safety...varun
1.kitchen safety...varun
 
Ppt food hygiene & food preservation
Ppt food hygiene & food preservationPpt food hygiene & food preservation
Ppt food hygiene & food preservation
 
Proper kitchen safety
Proper kitchen safetyProper kitchen safety
Proper kitchen safety
 
Key performance indicators in Hospitality Industry
Key performance indicators in Hospitality IndustryKey performance indicators in Hospitality Industry
Key performance indicators in Hospitality Industry
 
2.fifo & lifo (2)
2.fifo & lifo (2)2.fifo & lifo (2)
2.fifo & lifo (2)
 
Kitchen safety power point
Kitchen safety power pointKitchen safety power point
Kitchen safety power point
 
TYPES OF CUTLERY USED IN RESTAURENT
TYPES OF CUTLERY USED IN RESTAURENTTYPES OF CUTLERY USED IN RESTAURENT
TYPES OF CUTLERY USED IN RESTAURENT
 
Cleaning and sanitizing
Cleaning and sanitizingCleaning and sanitizing
Cleaning and sanitizing
 

Similar to Hotel steward kpi

Hotel operations manager kpi
Hotel operations manager kpiHotel operations manager kpi
Hotel operations manager kpideritahar
 
Hotel hostess kpi
Hotel hostess kpiHotel hostess kpi
Hotel hostess kpideripotsri
 
Hotel purchasing manager kpi
Hotel purchasing manager kpiHotel purchasing manager kpi
Hotel purchasing manager kpiketrisjom
 
Hotel coordinator kpi
Hotel coordinator kpiHotel coordinator kpi
Hotel coordinator kpidarebetiga
 
Hotel administrator kpi
Hotel administrator kpiHotel administrator kpi
Hotel administrator kpideripotsri
 
Hotel host kpi
Hotel host kpiHotel host kpi
Hotel host kpizewfurita
 
Hotel reservations agent kpi
Hotel reservations agent kpiHotel reservations agent kpi
Hotel reservations agent kpikaporiboni
 
Hotel room attendant kpi
Hotel room attendant kpiHotel room attendant kpi
Hotel room attendant kpideritahar
 
Hotel revenue manager kpi
Hotel revenue manager kpiHotel revenue manager kpi
Hotel revenue manager kpideritahar
 
Hotel porter kpi
Hotel porter kpiHotel porter kpi
Hotel porter kpideritahar
 
Hotel reservation manager kpi
Hotel reservation manager kpiHotel reservation manager kpi
Hotel reservation manager kpideripotsri
 
Hotel inspector kpi
Hotel inspector kpiHotel inspector kpi
Hotel inspector kpizewfurita
 
Hotel secretary kpi
Hotel secretary kpiHotel secretary kpi
Hotel secretary kpidarebetiga
 
Hotel staff kpi
Hotel staff kpiHotel staff kpi
Hotel staff kpikaporiboni
 

Similar to Hotel steward kpi (14)

Hotel operations manager kpi
Hotel operations manager kpiHotel operations manager kpi
Hotel operations manager kpi
 
Hotel hostess kpi
Hotel hostess kpiHotel hostess kpi
Hotel hostess kpi
 
Hotel purchasing manager kpi
Hotel purchasing manager kpiHotel purchasing manager kpi
Hotel purchasing manager kpi
 
Hotel coordinator kpi
Hotel coordinator kpiHotel coordinator kpi
Hotel coordinator kpi
 
Hotel administrator kpi
Hotel administrator kpiHotel administrator kpi
Hotel administrator kpi
 
Hotel host kpi
Hotel host kpiHotel host kpi
Hotel host kpi
 
Hotel reservations agent kpi
Hotel reservations agent kpiHotel reservations agent kpi
Hotel reservations agent kpi
 
Hotel room attendant kpi
Hotel room attendant kpiHotel room attendant kpi
Hotel room attendant kpi
 
Hotel revenue manager kpi
Hotel revenue manager kpiHotel revenue manager kpi
Hotel revenue manager kpi
 
Hotel porter kpi
Hotel porter kpiHotel porter kpi
Hotel porter kpi
 
Hotel reservation manager kpi
Hotel reservation manager kpiHotel reservation manager kpi
Hotel reservation manager kpi
 
Hotel inspector kpi
Hotel inspector kpiHotel inspector kpi
Hotel inspector kpi
 
Hotel secretary kpi
Hotel secretary kpiHotel secretary kpi
Hotel secretary kpi
 
Hotel staff kpi
Hotel staff kpiHotel staff kpi
Hotel staff kpi
 

More from deritahar

Hotel sales executive kpi
Hotel sales executive kpiHotel sales executive kpi
Hotel sales executive kpideritahar
 
Hotel supervisor kpi
Hotel supervisor kpiHotel supervisor kpi
Hotel supervisor kpideritahar
 
Hotel sales manager kpi
Hotel sales manager kpiHotel sales manager kpi
Hotel sales manager kpideritahar
 
Hotel sales coordinator kpi
Hotel sales coordinator kpiHotel sales coordinator kpi
Hotel sales coordinator kpideritahar
 
Hotel night auditor kpi
Hotel night auditor kpiHotel night auditor kpi
Hotel night auditor kpideritahar
 
Hotel housekeeper kpi
Hotel housekeeper kpiHotel housekeeper kpi
Hotel housekeeper kpideritahar
 
Hotel front office manager kpi
Hotel front office manager kpiHotel front office manager kpi
Hotel front office manager kpideritahar
 
Hotel front desk clerk kpi
Hotel front desk clerk kpiHotel front desk clerk kpi
Hotel front desk clerk kpideritahar
 
Hotel duty manager kpi
Hotel duty manager kpiHotel duty manager kpi
Hotel duty manager kpideritahar
 
Hotel concierge kpi
Hotel concierge kpiHotel concierge kpi
Hotel concierge kpideritahar
 

More from deritahar (10)

Hotel sales executive kpi
Hotel sales executive kpiHotel sales executive kpi
Hotel sales executive kpi
 
Hotel supervisor kpi
Hotel supervisor kpiHotel supervisor kpi
Hotel supervisor kpi
 
Hotel sales manager kpi
Hotel sales manager kpiHotel sales manager kpi
Hotel sales manager kpi
 
Hotel sales coordinator kpi
Hotel sales coordinator kpiHotel sales coordinator kpi
Hotel sales coordinator kpi
 
Hotel night auditor kpi
Hotel night auditor kpiHotel night auditor kpi
Hotel night auditor kpi
 
Hotel housekeeper kpi
Hotel housekeeper kpiHotel housekeeper kpi
Hotel housekeeper kpi
 
Hotel front office manager kpi
Hotel front office manager kpiHotel front office manager kpi
Hotel front office manager kpi
 
Hotel front desk clerk kpi
Hotel front desk clerk kpiHotel front desk clerk kpi
Hotel front desk clerk kpi
 
Hotel duty manager kpi
Hotel duty manager kpiHotel duty manager kpi
Hotel duty manager kpi
 
Hotel concierge kpi
Hotel concierge kpiHotel concierge kpi
Hotel concierge kpi
 

Hotel steward kpi

  • 1. hotel steward KPI In this ppt file, you can ref KPI materials for hotel steward position such as hotel steward list of KPIs, performance appraisal, job skills, KRAs, BSC… If you need more KPI materials for hotel steward, please visit: kpi123.com/list-of-kpi-samples Other materials from kpi123.com • Top 28 performance appraisal forms • 11 performance appraisal methods • 1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 2. Steps to create KPIs of hotel steward 1. To build KPI system for this position, you can follow the steps below: 2. Define operational objectives for Construction technician monthly, quarterly, 6 months, yearly. 3. Identify Key Result Areas for the Construction technician. 4. Identify tasks list. 5. Determine work procedure for each KRA, each task. 6. Identify methods to measure the results of each KRA, task, procedure. 7. Create Construction technician KPIs Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 3. Mistakes in creating hotel steward KPIs Building KPI system plays an important role in evaluating job performance of individual parts, divisions and the company’s objectives and performance management system in general. The development of KPI metrics help to create measurement systems, information systems throughout the organization. 1. When building KPI system, you should note the following factors: 2. Do not create too many KPI, KPI be built around 3-5 KRAs. 3. KPI should change to suit each stage (depending on your goals). Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 4. How to design hotel steward KPIs 1. KPIs should be clearly linked to the strategy, i.e. the things that matter the most. 2. KPIs have to provide the answers to our most important questions. 3. KPIs should be primarily designed to empower employees and provide them with the relevant information to learn. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 5. Interview questions and answers – free download/ pdf and ppt file Types of KPIs: 1. Process KPIs - measure the efficiency or productivity of a business process. Examples - Days to deliver an order. 2. Input KPIs - measure assets and resources invested in or used to generate business results. Examples - Dollars spent on research and development, Funding for employee training, Quality of raw materials. 3. Output KPIs - measure the financial and nonfinancial results of business activities. Examples - Revenues, Number of new customers acquired. 4. Leading KPI - measure activities that have a significant effect on future performance. Drive the performance of the outcome measure, being predictor of success or failure. 5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has been consumed. Such as most financial KPIs, measure the output of past activity. 6. Outcome KPI - Reflects overall results or impact of the business activity in terms of generated benefits, as a quantification of performance. Examples are customer retention, brand awareness. 7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples are employee satisfaction through surveys which gives a qualitative report. 8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging numbers. Quantitative data is most common in measurement and therefore forms the backbone of most KPIs. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
  • 6. Top KPI materials for hotel steward If you need more KPI materials for hotel steward, please visit: kpi123.com/list-of-kpi-samples Other materials from kpi123.com •Top 28 performance appraisal forms •11 performance appraisal methods •1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 7. Top KPI materials for hotel steward If you need more KPI materials for hotel steward, please visit: kpi123.com/list-of-kpi-samples Other materials from kpi123.com •Top 28 performance appraisal forms •11 performance appraisal methods •1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file