The document describes a hotel organization chart and responsibilities within different roles. It provides language to describe duties using modals like "must", "have to", "should" as well as verbs like "control", "make sure", "report to". It gives examples of responsibilities for a house manager, front of house operations, and liaison between departments. Finally, it provides a reading on advantages and disadvantages of running a small hotel.

2. Warm-up Who are these people?
Chambermaid/
Waiter/waitress Porter room attendant
Receptionist
commissionaire
Management trainee
Barman/woman Kitchen assistant
Sous-chef

3. Hotel organization chart
Listen
and
complete
the
missing
jobs
Source: High season – unit 3

4. Language Focus 1: Modals to describe duties
Obligations: must/have to/should
The house manager must make sure the hotel stays profitable. (the obligation
comes from the speaker)
I have to supervise Front-of-House operations. (the obligation comes from
somebody else)
He should ensure close liaison between Front-of-House operations and
Housekeeping. (what is expected)
Prohibitions: mustn’t
We mustn’t forget that our aim is to make money.
No need: don’t have to
He doesn’t have to check with me about day-to-day issues.

5. The housekeeper is explaining a new chambermaid what her duties are. Choose
the correct alternative:

6. Language Focus 2: Verbs to describe duties
Useful phrases:
•I have control over…
•I must make sure that…
•The….is answerable to…
•Their job is to….
•I report to…
•We’re concerned with…
•This involves…
•The…is responsible for…
•A ….’s duty is to…
•I have to deal with…

8. 1) According to Gerard and Sylvie, which are the advantages and disadvantages
of running a small hotel?
2) Explain the following expressions:
1) Regular clientele
2) Personal touch
3) Slower turnover of stock
4) Jacques also came with the hotel
5) Heavy workload
6) Low occupancy rate
7) High labour turnover rate
8) The big rush
9) bargaining

9. Read the ad and the
letter of application and
complete with these
words: delegates, House,
interested, command, apply,
get, suitable, Co-ordinator,
advertised, had, available,
experience, past, chain

10. Write your letter of application for the following job: