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Values
                                                            Principles
                                                            Practices




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***        4/12/2011   1
Values, Principles, Practices, a
 Hierarchy

                                                     Values




                            Principles                      Practices



®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***        4/12/2011   2
Characteristics of things to which we can
         place attributes of priority or worth.
         E.g., We value life, freedom and justice
         over fear, oppression, and cruelty.
         VALUES


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   3
Values: Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   4
Values: Improvements




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   5
Value:
   NOT
   Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   6
Thoughts/behaviors that guide us when
         applying our values.
         E.g., In principle, we want people to be free to
         make choices about how they live their lives.
         We want people’s rights protected. And, we
         want people do pursue the way to live that suits
         them best.
         PRINCIPLES


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   7
Principles: Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   8
Principles: Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   9
Principles: NOT Improvement
®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   10
Day-to-day activities that carry out principles
         that reflect the values.
         E.g., We have laws to protect us in the event
         that someone wants to prevent us from
         expressing ourselves, but we also have laws to
         stop us from expressing ourselves in ways that
         harm others.
         PRACTICES


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   11
Practices: Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   12
Practices: Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   13
Practices: NOT Improvement




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   14
What’s the Point?

              It takes many practices to
                  embody even a single
                       principle…
                          And
                Many principles to fully
             characterize a simple value….
®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   15
What’s the Point?


              Practices are the easiest to:
                           See
                         Teach
                          Copy
                          Audit
®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   16
What’s the Point?




               Practices are a very narrow
               instantiation of a principle or
                           value.


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   17
What’s the Point?




          Practices mask (hide) the true
             principles and values they
                     come from.


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   18
What’s the Point?




              Practices are an incomplete
                         picture.



®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   19
What’s the Point?

                ISO 9000, CMMI, ITIL,
              ISO 20000, FDA, MDD, Agile,
                      DFSS, etc.



                    Are merely practices!
®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   20
What’s the Point?




     Focusing on the practices misses
         out on the principles and
                  values!


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   21
Manifesto for Performance
 Improvement
           We value improvement over compliance.

                We value understanding over audits.

                        We value learning over habit.

                         We value lean over artifacts.

                 We value autonomy over authority.
®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   22
Performance Improvement




            Practices alone have FAILED.



®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   23
Performance Improvement




     Starts with culture towards these
            improvement values.



®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   24
Performance Improvement




          Values and Principles must be
           known to and by everyone.



®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   25
Performance Improvement



                      Autonomy.
                    Communication.
                       Learning.
               DO “sweat the small stuff”.

®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   26
Characteristics of things to which we can
         place attributes of priority or worth.

         E.g., We value improvement over
         compliance.
         VALUES


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   27
Thoughts/behaviors that guide us when
         applying our values.

         E.g., In principle, work should be done the best
         way possible and people should be free to
         experiment to find what is that best way and
         they should then be free to change their minds.
         PRINCIPLES


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   28
Day-to-day activities that carry out principles that reflect
         the values.

         E.g., We identify our work flow so that everyone knows
         their job and knows what to expect from everyone they
         interact with. We don’t let “small stuff” become “big stuff”
         and we communicate to each other what works and how
         we fix what doesn’t. And, our leaders let this happen
         because they know that this is what keeps us ahead of
         everyone else.
         PRACTICES


®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   29
Discussion?




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   30
Don’t forget to write!




®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***   4/12/2011   31

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Hillel Glazer - Values Principles Practices - Maturing beyond "Names" and getting to what works

  • 1. Values Principles Practices ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 1
  • 2. Values, Principles, Practices, a Hierarchy Values Principles Practices ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 2
  • 3. Characteristics of things to which we can place attributes of priority or worth. E.g., We value life, freedom and justice over fear, oppression, and cruelty. VALUES ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 3
  • 4. Values: Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 4
  • 5. Values: Improvements ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 5
  • 6. Value: NOT Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 6
  • 7. Thoughts/behaviors that guide us when applying our values. E.g., In principle, we want people to be free to make choices about how they live their lives. We want people’s rights protected. And, we want people do pursue the way to live that suits them best. PRINCIPLES ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 7
  • 8. Principles: Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 8
  • 9. Principles: Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 9
  • 10. Principles: NOT Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 10
  • 11. Day-to-day activities that carry out principles that reflect the values. E.g., We have laws to protect us in the event that someone wants to prevent us from expressing ourselves, but we also have laws to stop us from expressing ourselves in ways that harm others. PRACTICES ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 11
  • 12. Practices: Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 12
  • 13. Practices: Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 13
  • 14. Practices: NOT Improvement ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 14
  • 15. What’s the Point? It takes many practices to embody even a single principle… And Many principles to fully characterize a simple value…. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 15
  • 16. What’s the Point? Practices are the easiest to: See Teach Copy Audit ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 16
  • 17. What’s the Point? Practices are a very narrow instantiation of a principle or value. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 17
  • 18. What’s the Point? Practices mask (hide) the true principles and values they come from. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 18
  • 19. What’s the Point? Practices are an incomplete picture. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 19
  • 20. What’s the Point? ISO 9000, CMMI, ITIL, ISO 20000, FDA, MDD, Agile, DFSS, etc. Are merely practices! ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 20
  • 21. What’s the Point? Focusing on the practices misses out on the principles and values! ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 21
  • 22. Manifesto for Performance Improvement We value improvement over compliance. We value understanding over audits. We value learning over habit. We value lean over artifacts. We value autonomy over authority. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 22
  • 23. Performance Improvement Practices alone have FAILED. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 23
  • 24. Performance Improvement Starts with culture towards these improvement values. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 24
  • 25. Performance Improvement Values and Principles must be known to and by everyone. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 25
  • 26. Performance Improvement Autonomy. Communication. Learning. DO “sweat the small stuff”. ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 26
  • 27. Characteristics of things to which we can place attributes of priority or worth. E.g., We value improvement over compliance. VALUES ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 27
  • 28. Thoughts/behaviors that guide us when applying our values. E.g., In principle, work should be done the best way possible and people should be free to experiment to find what is that best way and they should then be free to change their minds. PRINCIPLES ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 28
  • 29. Day-to-day activities that carry out principles that reflect the values. E.g., We identify our work flow so that everyone knows their job and knows what to expect from everyone they interact with. We don’t let “small stuff” become “big stuff” and we communicate to each other what works and how we fix what doesn’t. And, our leaders let this happen because they know that this is what keeps us ahead of everyone else. PRACTICES ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 29
  • 30. Discussion? ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 30
  • 31. Don’t forget to write! ®2010 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY*** 4/12/2011 31