The document discusses the hierarchy of values, principles, and practices. It states that values are characteristics that people attribute worth to, such as improving over complying. Principles are thoughts that guide how values are applied, such as allowing experimentation. Practices are day-to-day activities that enact principles and reflect values, such as identifying work flows and communicating improvements. The document emphasizes that practices are narrow and can hide the true values and principles they represent.

1. Values
Principles
Practices
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2. Values, Principles, Practices, a
Hierarchy
Values
Principles Practices
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3. Characteristics of things to which we can
place attributes of priority or worth.
E.g., We value life, freedom and justice
over fear, oppression, and cruelty.
VALUES
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4. Values: Improvement
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5. Values: Improvements
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6. Value:
NOT
Improvement
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7. Thoughts/behaviors that guide us when
applying our values.
E.g., In principle, we want people to be free to
make choices about how they live their lives.
We want people’s rights protected. And, we
want people do pursue the way to live that suits
them best.
PRINCIPLES
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8. Principles: Improvement
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9. Principles: Improvement
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10. Principles: NOT Improvement
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11. Day-to-day activities that carry out principles
that reflect the values.
E.g., We have laws to protect us in the event
that someone wants to prevent us from
expressing ourselves, but we also have laws to
stop us from expressing ourselves in ways that
harm others.
PRACTICES
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12. Practices: Improvement
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13. Practices: Improvement
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14. Practices: NOT Improvement
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15. What’s the Point?
It takes many practices to
embody even a single
principle…
And
Many principles to fully
characterize a simple value….
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16. What’s the Point?
Practices are the easiest to:
See
Teach
Copy
Audit
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17. What’s the Point?
Practices are a very narrow
instantiation of a principle or
value.
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18. What’s the Point?
Practices mask (hide) the true
principles and values they
come from.
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19. What’s the Point?
Practices are an incomplete
picture.
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20. What’s the Point?
ISO 9000, CMMI, ITIL,
ISO 20000, FDA, MDD, Agile,
DFSS, etc.
Are merely practices!
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21. What’s the Point?
Focusing on the practices misses
out on the principles and
values!
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22. Manifesto for Performance
Improvement
We value improvement over compliance.
We value understanding over audits.
We value learning over habit.
We value lean over artifacts.
We value autonomy over authority.
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23. Performance Improvement
Practices alone have FAILED.
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24. Performance Improvement
Starts with culture towards these
improvement values.
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25. Performance Improvement
Values and Principles must be
known to and by everyone.
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26. Performance Improvement
Autonomy.
Communication.
Learning.
DO “sweat the small stuff”.
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27. Characteristics of things to which we can
place attributes of priority or worth.
E.g., We value improvement over
compliance.
VALUES
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28. Thoughts/behaviors that guide us when
applying our values.
E.g., In principle, work should be done the best
way possible and people should be free to
experiment to find what is that best way and
they should then be free to change their minds.
PRINCIPLES
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29. Day-to-day activities that carry out principles that reflect
the values.
E.g., We identify our work flow so that everyone knows
their job and knows what to expect from everyone they
interact with. We don’t let “small stuff” become “big stuff”
and we communicate to each other what works and how
we fix what doesn’t. And, our leaders let this happen
because they know that this is what keeps us ahead of
everyone else.
PRACTICES
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30. Discussion?
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31. Don’t forget to write!
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