The document summarizes a heuristic evaluation of the Inbenta chatbot. Four evaluators tested the chatbot to find the address of Inbenta's Mexico office. They found violations in expectations setting, ability to maintain discussion themes, resilience to failure, interaction enjoyment, personality, and other heuristics. The chatbot was not able to fully help users discover the Mexico office address or answer most questions. It did not provide natural conversations and could only be used for general inquiries. Redesigning the chatbot with more information and addressing violated conversational patterns was suggested.