We believe a customer is a terrible thing to waste. At Helpstream we help companies build web-based customer service communities that enable them to solve customer problems fast and engage customers in ways that have traditionally been cost prohibitive.
Today we are helping hundreds of companies unlock tremendous ROI from their customers by:
* Turning customers into problem solvers
* Sourcing new innovations and ideas from customers
* Generating word-of-mouth referrals from customers
Deployed in the cloud and designed from the ground up for customer service, Helpstream can be up and running fast and quickly transform the way you engage customers.
So if you want to stop wasting your customers, let us help at http://www.helpstream.com
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Helpstream Solution Overview
1. H E L P S T R E A M S O L U T I O N O V E R V I E W
Deliver Extraordinary Customer Service,
Generate Remarkable Savings
Helpstream is the world’s first fully integrated community-driven customer service
system. Helpstream enables Web based businesses to more effectively support
their customers and build outstanding relationships while dramatically lowering
service costs—generating positive ROI in as little as 4 months.
Helpstream connects customers in an online community and provides them single point
access to an integrated knowledge base and case management solution. As a result,
customers become more self sufficient in solving their own service issues, creating a
rewarding service experience and in many cases reducing agent case load by over 50%.
Helpstream enables customers to help each other, and it provides service and market-
ing professionals powerful tools to capture “voice of the customer” insights. This
“Helpstream allows us to more provides an excellent on-ramp to launching an enterprise community strategy because
effectively engage and interact with when customers are engaged and satisfied, marketing and selling become much easier.
our customers – improving the
customer service experience while Transform the Customer Service Experience
keeping our support costs down.
The solution provides us an ideal Helpstream fundamentally changes the customer self service experience through our:
platform for launching our customer x Community-driven approach
success community giving us actionable x Single point access to community, knowledge base and customer service
insights into customer behavior and x Deep end-to-end business process integration.
enabling us to better identify and
By placing community at the front end of customer service, Helpstream gives
address user needs.”
customers the power to tap insight from a broad spectrum of experts including
Phil Fernandez service representatives, partners, and other customers.
CEO, Marketo
This single point of access to all information about your products and services,
along with the ability to conduct many-to-many conversations drastically improves
self service resolve rates. Still, at any point, customers who need agent assistance
can easily get it via a single click.
With each interaction, Helpstream tracks details about customers and how they are
using your products, giving you finger tip access to service efficacy across multiple
channels. And since information can flow freely across interaction channels, your
knowledge base grows organically over time, based on the demonstrated needs of
your customers.
Helpstream’s Waterfall ROI Report Illustrates Service Channel Efficacy
®
community-driven customer service