Helpdesk Software
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The document discusses help desk software and its usability testing. It provides an overview of help desk software features and benefits. It describes usability test methods used including pre-test questions, formal usability tests with 5 participants, and focus groups. Test results found the main page was well presented but navigation and some links needed improvement. Modifications were made to fix navigation and improve error messages.
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The document discusses key concepts in project management including concerns managers have around quality, risk, cost, schedule, resources, and communication. It identifies reasons why projects fail such as changing requirements or unrealistic deadlines. Effective project management focuses on people, product, process, and project. Key players include stakeholders, team leaders, and software teams. The document provides guidance on organizing teams, defining product scope, decomposing problems, defining processes, and monitoring projects.
Software Engineering in a Quick and Easy way - v1.pdf
The Most Common must know Software Development life cycle Models. As we discussed in our earlier article on Software Engineering, we have learned about the aspects of Software Engineering and the qualities that it should possess. Now let us move ahead and learn about the models of the software development life cycle. What is a software development life cycle? A software development life cycle, sometimes also called the SDLC life cycle, represents and describes the various activities that are to be performed to build a software product. These activities are grouped into several phases and sequentially linked in order. Hence we can also say, that a software development life cycle is a structured list of activities that are followed to develop software, from the inception to the delivery of the final product. During any phase of the life cycle of development, one or more activities might have to be carried out to start or finish that phase. For example, in the inception phase of actual coding, it is expected that the architectural designing phase is completed. Why software development life cycle model is required? In every model of SDLC, every phase may have its own child life cycle, for every team of a specific skill set. So in an environment of complicated projects and a variety of skill-based teams, it is vital to follow a pre-defined structured process. This creates discipline and maintains decorum in the working culture. All team members are interdependent. Failure of any one team will affect the deliverables of other teams. And all together it might lead to project failures. SDLC also defines entry and exit criteria for every phase. For example, say, if a team member starts coding, assuming that pro-activeness will help finish the project much earlier. This would be the perfect recipe for disaster and project failure. Why? Because, after putting down a month of effort they might realize that the project needs a roving vehicle on Mars to collect data. Unfortunately, the team doesn’t have that with them. So they can not proceed further. That means a feasibility study was not performed before the team started working on deliverables. Which in technical terms, is a breach of SDLC, and hence the loss of effort, or project failure. The team should have done a feasibility study before jumping straight into deliverables. Then they would have realized that the project is not doable, many days in advance. As so, they could have saved some unnecessary effort. Hence it is strongly suggested to follow a methodology, or process while working on complex and team-based projects. It becomes easier for the entire team to work together, support each other, manage, and track the progress of the development. Regardless of the model you follow, SDLC models always ensure smooth delivery, reporting, and chaos-free delivery of the project. Classic Waterfall Model. Prototyping Model. Iterative Waterfall Model. Rapid Action Development. Spiral Model.
Introduction to Software Engineering
Process models provide structure and organization to software development projects. They define a series of steps and activities to follow, including communication, planning, modeling, construction, and deployment. Various process models exist such as waterfall, iterative, incremental, prototyping, and spiral. Process patterns describe common problems encountered and proven solutions. Process assessment ensures the chosen process meets criteria for success. Evolutionary models like prototyping and spiral are useful when requirements are unclear and the project involves risk reduction through iterative development.
Different Approaches To Sys Bldg
The document discusses different approaches to systems building, including the traditional systems lifecycle model consisting of definition, feasibility, design, development, testing, implementation, evaluation and maintenance phases. It also covers prototyping, using application software packages, end-user development, outsourcing, structured methodologies, object-oriented development, computer-aided software engineering and software reengineering.
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Software Engineering in a Quick and Easy way - v1.pdf
Software Engineering in a Quick and Easy way - v1.pdf
Helpdesk Software
- 1. Help Desk Software By Dina Sharawi
- 4. Screen shots of main feature to the project