The document discusses the evolution of customer expectations in mobility and the establishment of hello, a joint venture between tico and quisque, which provides a B2B platform connecting various mobility services. Hello aims to create a seamless user experience by integrating a network of mobility services, focusing initially on parking as a key interchange hub for users. Since its founding in 2019, hello has expanded its services in Italy and plans to activate its network in France and Spain by 2021.