1. 35, Queens Drive, Stroud, Gloucestershire GL5 4NB
Home Tel: 01453 758637 Mobile: 07803294326
Email : H_COATES@sky.com
SUMMARY
Conscientious, organised and reliable hard worker. Experienced in Administration roles and
a NVQ Level 3 qualified Support Worker. Excellent at juggling multiple tasks and working
under pressure. Broad experience includes Administration, Customer Service, Healthcare
and Supported Living and Administration. Level headed and remain calm and effective in
extremely difficult and stressful situations. Strong belief in importance of respect,
confidentiality and support in customer/client care. Able to work well in a team and
independently.
SKILLS
 Extremely organised and quick to learn new skills
 Strong verbal communication
 Self-motivated and adaptable
 Accurate and detailed
 Work well under pressure
 Committed, efficient and reliable team player
 Medication administration trained
 Trustworthy, respectful and compassionate caregiver
WORK HISTORY
(INCLUDING REASONS FOR HISTORY GAPS)
March 2010 – To Date
Single parent and carer of youngest son with ADD, DCD and ASD traits.
Son now 16 years old and progressed so as to be independent enough to no longer
need an official carer. I’m now eager, keen, excited and in a good position to return to
employment.
May 2007 – March 2010
Support Worker – Caretech Community Services Ltd. – The Slade, DURSLEY,
Gloucestershire, GL11 4JX.
 Maintained accurate records of Service User’s care, condition, progress and concerns.
 Responded appropriately to the physical, emotional and developmental needs of
Service User’s.
 Tested and recorded blood glucose levels and administered appropriate insulin.
 Responded to epileptic seizures appropriately administering medication if necessary.
 Assisted Service User’s with bathing, oral hygiene, grooming and feeding.
HELEN COATESCOATESCOATESCOATES

2.  Cooked appetising and satisfying meals and snacks.
 Scheduled and accompanied Service User’s to medical appointments.
 Maintained a clean, healthy and safe environment.
 Obtained household supplies and stored appropriately
 Ran daily errands.
 Performed clerical duties, such as word processing, data entry, answering phones and
filing.
 Documented objective data and routine aspects of Service User’s care.
 Provided a comforting and soothing environment.
 Helped Service User’s with setting goals and increasing their independence.
 Took advantage of opportunities for continuing education, quality assurance and
performance improvement activities.
 Monitored expiry dates of medical supplies and medications.
 Ensured and administered medication.
 Ordered and safely stored all Service User’s medications.
 Took part in Service User’s review and Health professional meetings.
 Responsible for drawing up monthly staff rota and allocation of holidays.
 Responsible for insuring staff coverage of shifts and arranging temp staffing if required.
June 2006 – May 2007
Seeking new career path, actively seeking employment that would fit around
care needs at time.
Post at Rowe Veterinary Group ended as only temporary maternity cover contract.
October 2005 – June 2006
Receptionist – Rowe Veterinary Group – Bradley Green, WOTTON-UNDER-
EDGE, Gloucestershire. GL12 7PP
 Front of house first point of contact.
 Take medication orders and prepare them for client.
 Prepare vet prescription for clients.
 Sold and advised clients on non-prescription goods.
 Dealt with all incoming queries accordingly
 Scheduled surgery and clinic appointments for all veterinarians.
 Contacted clients regarding unpaid and underpaid accounts to resolve issues.
 Audited new client files.
 Other administrative duties as requested.
June 1993 – Oct 2005
Raising two young children alone.
Feb 1992 – June 1993
Receptionist/Administrator
Dairy Crest Dairies- Lansdown Road, STROUD, Gloucestershire
 Oversaw daily office operations.
 Prepared and distributed payroll.

3.  Composed and drafted outgoing correspondence and reports for managers.
 Oversaw inventory and office supply purchases.
 Managed office supplied upkeep.
 Answered and managed incoming calls while recording accurate messages.
 Opened and properly distributed incoming mail.
 Recorded, franked and collated outgoing mail for collection.
 Greeted all visitors, including VIPs, vendors and interview candidates.
 Helped distribute employee notices and mail.
 Maintained a clean reception area.
 Screened all visitors and directed them accordingly.
 Organised forms, made photocopies and filed records.
Dec 1991 – Feb 1992
Actively seeking employment following redundancy.
Made redundant from Parkers Estate Agents post as branch closed down.
May 1990 – Dec 1991
Administrator
Parkers Estate Agents – Parsonage Street, DURSLEY, Gloucestershire.
 Ordered and distributed office supplies while adhering to a fixed office budget.
 Answered and managed incoming calls while recording accurate messages.
 Opened and properly distributed incoming mail.
 Greeted numerous vendors.
 Maintained a clean shop front and back offices.
 Created shop window displays and maintained up to date property display boards.
 Dealt with all petty cash transactions.
 Produced property listing documents.
March 1990 – May 1990
Actively Seeking work due to relocation.
Left previous post at Otari U.K. Ltd. As relocated to be nearer family.
Sept 1989 – March 1990
Book Keeper/Receptionist
Otari U.K. Lts. – 22, Church Street, SLOUGH, Berkshire. SL1 1PT
 Balanced monthly general ledger accounts and accurately recorded month end
accruals.
 Researched and resolved accounts payable discrepancies.
 Oversaw daily office operations.
 Composed and drafted outgoing correspondence and reports for managers.
 Oversaw inventory and office supplies purchases.
 Created/developed company’s first computerised accounts system.
 Processed accounts receivable and payable.
 Communicated with overseas offices to arrange shipments.

4.  Answered all incoming calls and redirected as needed.
 Coordinated domestic and international travel arrangements.
 Opened and properly distributed incoming mail.
 Greeted visitors, including VIP’s, vendors and interview candidates.
EDUCATION
IT Skills Level 2 currently
Vision2learn online course studying
NVQ LEVEL 3 Health &Social Care (Adults) 2009
Edexcel WORK PLACED
PSYCHOLOGY BSC DEGREE MODULES TAKEN:- 1999-2005
Open University
LEVEL 1 – Society & Social Science Distinction Pass
LEVEL 2 – Exploring Psychology Grade 2 Pass
LEVEL 2 – Child Development Grade 3 Pass
LEVEL 2 –Biological Psychology, Exploring the Brain Grade 3 Pass
LEVEL 1 – Introduction to the Human Genome Pass
GCSE PSYCHOLOGY 1998
Stroud College of F.E. STROUD, Gloucestershire.
Psychology Grade A
10 Week Counselling Course Attended/Pass
GCSE’S 1989
Rednock Comprehensive School, DURSLEY, Gloucestershire.
English Grade C
English Literature Grade C
Mathematics Grade D
RSA Text Processing & Applications Distinction
RSA Typewriting Skills Stage 1 Distinction
RSA Core Text Processing Skills Distinction

5. WORK PLACED TRAINING COURSES
Gloucestershire County Council:
Mental Capacity Act 2005 & Deprivation of Liberty Safeguards Awareness Training. –
29/01/2009
Del Harris Training & Consultancy:
Autism & Challenging Behaviour 3 day course – 23-25/01/2008
Autism Level 2 1 day course -19/11/2008
Syed & Quinn Ltd:
Professional Conduct 1 day course – 15/05/2008
Safeguarding Vulnerable Adults 1 day course – 06/05/2008
Chartered Institute of Environmental Health:
Level 2 Award in Food Safety & Catering – 25/02/2008
Caretech Community Services in House Training:
Administration of Medication 1 day course – 30/01/2008
Manuel Handling (Non Client Based) 1 day course – 25/08/2008
REFERENCE’S
CARETECH COMMUNITY SERVICES.
Manager H.R. Department
Regional Office
Court House
335 – 337 High Street
WEST BROMWICH
B70 8 LU
TEL: 01221 500 5262
EMAIL : midlands.enquiry@caretech-uk.com
ALTERNATIVE/ADDITIONAL CONTACT NO: FOR THE SLADE
01453 546768.
PHILLIP DAY
Former Manager @ Caretech The Slade.
Flat 5, 18 Blackjack Street
CIRENCESTER
Gloucestershire GL7 2AA
TEL: 01285 658308 (work) 01285 659749 (home)

6. EMAIL: r.sparkes66@btinternet.com
ROWE VETERINARY GROUP.
Personnel Manager, Marcia White.
Bradley Green
WOTTON-UNDER-EDGE
Gloucestershire
GL12 7PP
TEL: 01453 843295
EMAIL: wotton@rowevetgroup.com

7. EMAIL: r.sparkes66@btinternet.com
ROWE VETERINARY GROUP.
Personnel Manager, Marcia White.
Bradley Green
WOTTON-UNDER-EDGE
Gloucestershire
GL12 7PP
TEL: 01453 843295
EMAIL: wotton@rowevetgroup.com