Ahmad Omar is seeking a career advancement opportunity with a company that will challenge his problem solving skills. He has over 5 years of experience in IT support and administration roles, providing technical support and customer service to companies with over 250 employees. His experience includes managing servers, networks, backups, and troubleshooting technical issues. He has professional certifications in ITIL, Windows Server 2012, and Cisco Networking Academy courses.

1. Ahmad Omar
Beirut, Lebanon | +961 76 646 627 | ahmador.25@gmail.com
Personal Summary
Looking for a career advancement opportunity with a company that will challenge my
problem solving skills and allow me to develop my knowledge & potential.
Work Experience
 IT SUPPORT (CANDIDATE TO BE IT ADMINISTRATOR) | AC-HOLDING | 2015 –
PRESENT
AC-Holding (SamSungCTC, Proseedco, Comtek, Astrum-syria, Astrum-jordan, Compu-ghana,
SYJGroup, Solec-energy, Inspired-technology Dubai).
IT Support (candidate to be IT Administrator)
Work as part of a proactive team of support staff responsible for delivering a high quality.
Providing the very highest level of technical support and customer service to internal staff.
Duties:
 Updating, monitoring and supporting a multi-site IT infrastructure of at least 250 employees,
maintenance and management of the Critical Windows based Server Environment, maintaining
up to date Antivirus levels on all machines company wide, working on Active Directory & office
365 emails accounts, configuration of phone and laptops, managing and monitoring of backups
in multiple locations, registering new Cisco phones, printer’s configuration & access tags for
secure printer.
 Manage Active directory Server, DNS server, DHCP server, Dolphin server, Citrix server, RDS
server, Server check, Spice work Server, exchange server and exchange 365, VMware system...
Troubleshooting technical problems, implementing solutions and providing maintenance support
and break-fix solutions.
 Follow Documented processes and producing reports for senior managers & purchasing of IT
Equipment in line within agreed budgets.
 Providing technical support via helpdesk systems for a wide range of internal & external
applications.
 IT SUPPORT | MICROCITY | 2012 TO 2015
 Customer Service, support, checking and fixing computers issues (Hardware / software / sales
/ solutions / network).
 IT SUPPORT | ICC | 2012
 ICC infrastructure more the 3 project (Metropolitan, Habtoor and other hotels … (network
termination (fiber optic + cable cat 6a-6-5 testing, labeling, organizing))).
 CHAIR MAN | EXTREMECOMPUTER | 2010 TO 2012
 Customer Service, support, checking and fixing computers issues (Hardware / software / sales
/ solutions / network).
 Phone (software / sales).

2. Page 2
 IT SUPPORT | GALLERIA MARRIOT HOTEL | 2009 TO 2010
 Final project about GALLERIA MARRIOTT Hotel.
 IT SUPPORT | OWAINI COMPUTER | 2008 TO 2010
 Customer Service, support, checking and fixing computers issues (Hardware / software / sales
/ solutions / network).
 IT SUPPORT | INFINITY | 2006 TO 2008
 Customer Service, support, checking and fixing computers issues (Hardware / software / sales
/ solutions / network).
Education
 T.S.3 | 2010 | ITI INSTITUTE
Major: Network & Systems (including project).
 B.T.3 | 2006 | AL AFAK
Major: Accounting & Computer
 PROFESSIONAL CERTIFICATE:
 ITIL Foundation Certificate from Formatech,2015.
 Microsoft Certified 20410 from Formatech, 2015 - Installing and Configuration Windows
Server 2012.
 Cisco, Networking Academy (2010):
1. CCNA1 Exploration, Network Fundamentals.
2. CCNA2 Exploration, Routing Protocols and Concepts.
3. CCNA3 Exploration, LAN Switching and Wireless.
4. CCNA4 Exploration, Accessing the WAN.
Skills & Abilities
Microsoft operating systems, Servers (2003,2008,2012), Microsoft Office, Computer
networks and TCP/IP, Network Cabling, HTML, Preventative maintenance, SharePoint
Administration, Supporting desktop systems, Storages, and more.
Additional Information
LANGUAGES:
Arabic (Native Speaking).
French (Write & Read Excellent, Spoken well).
English (Write & Read Excellent, Spoken well).
References
References available upon request.