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(Healthy) Social Media
(Healthy)Social Media
    Methodist Healthcare-San Antonio
It’s a marathon, not a race
What does a healthcare system have
 to tweet, post, blog, vlog about?



Eight hospitals.
One mission:
“Serving Humanity to Honor God”
Unlimited stories.
We proudly share our story
Numbers at a Glance



                      YouTube (21 Videos)
                       3,522 total uploads

                      Facebook pages(8)
                          2,844 fans

                  Twitter 1,079 followers
(Healthy) Social Media
     Methodist Healthcare Uses Social Media to:



      Listen             Engage        Communicate



                      Fortify Brand       Improve
 Increase Loyalty
                       Awareness        Transparency



                         Create           Improve
Tell People Stories
                      Relationships   Customer Service
Without Social Media We...

wouldn’t have connected with Matthew
  Zachary, who founded Stupid Cancer
             Foundation in New York


                  wouldn’t have met Vickie, a local kidney
                  transplant patient who   found her
                   organ donor on Facebook.

  wouldn’t
   know that our patient Kim blogs daily about
       her medical condition--and her Methodist
                Healthcare experience.
Content Strategy

                                             Identify facility/departmental
Find and Tell Stories: Video, blogs,
                                         champions who can help administer
         status updates                    sites or provide tips for content.



    Promote with Social Media,
       Traditional Marketing


Monitor your competitors and other
                                          Mayo Clinic,Lee Aase, Ed Bennet
businesses for best practices, content


                                         Be consistent.Track followers, fans,
 Organize and track what works            views, clicks, interactions, loyalty
Social Media is NOT a fad.
Connect with Methodist Healthcare
Vote for the 2011 SXSW Panel Proposal: Integrating Social Media in Hospital Systems: True Confessions
Speaker: Nancy Preyor Johnson Deadline to Vote: 11:59 CDT Friday, August 27, 2010
http://panelpicker.sxsw.com/ideas/view/5757?return=%2Fideas%2Findex%2F7%2Fcompany
%3Amethodist+healthcare
 
Young Adult Cancer Tweet Up
Friday, Oct.1, 2010 6:30pm
For info: mention #YCancer on Twitter and connect on facebook.com/youngpeoplegetcancertoo
Did we mention the free food? Entertainment? The good feeling you will get just for showing your
support toward a good cause?

Connect on Twitter
@nancypjohnson
@sahealth210
#YCancer
 
Connect:
facebook.com/methodisthealthcaresanantonio

facebook.com/texastransplantinstitute

facebook.com/MethodistWomanPlus.55PLUS

facebook.com/sacattlebaronsgala

facebook.com/youngpeoplegetcancertoo

facebook.com/healthforlifecenter

facebook.com/JoinMethodist

facebook.com/MHvsMS

youtube.com/sahealth210
Social Media Healthcare Resources
  Vanderbilt University Medical Center Social Media Tool Kit
  http://www.mc.vanderbilt.edu/root/vumc.php?site=socialmediatoolkit

  Centers for Disease Control and Prevention Social Media
  http://www.cdc.gov/SocialMedia/Tools/Blogs.html

  Ed Bennett’s Hospital Social Network List
  http://ebennett.org/hsnl/

  Lee Aaase’s Social Media University Global
  http://social-media-university-global.org/

  Mayo Clinic Center for Social Media
  http://socialmedia.mayoclinic.org/

  Social Media Governance Social Media Policy Database
  http://socialmediagovernance.com/policies.php

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Healthcare Social Media Presentation

  • 1. (Healthy) Social Media (Healthy)Social Media Methodist Healthcare-San Antonio
  • 2. It’s a marathon, not a race
  • 3. What does a healthcare system have to tweet, post, blog, vlog about? Eight hospitals. One mission: “Serving Humanity to Honor God” Unlimited stories.
  • 4. We proudly share our story
  • 5. Numbers at a Glance YouTube (21 Videos) 3,522 total uploads Facebook pages(8) 2,844 fans Twitter 1,079 followers
  • 6. (Healthy) Social Media Methodist Healthcare Uses Social Media to: Listen Engage Communicate Fortify Brand Improve Increase Loyalty Awareness Transparency Create Improve Tell People Stories Relationships Customer Service
  • 7. Without Social Media We... wouldn’t have connected with Matthew Zachary, who founded Stupid Cancer Foundation in New York wouldn’t have met Vickie, a local kidney transplant patient who found her organ donor on Facebook. wouldn’t know that our patient Kim blogs daily about her medical condition--and her Methodist Healthcare experience.
  • 8. Content Strategy Identify facility/departmental Find and Tell Stories: Video, blogs, champions who can help administer status updates sites or provide tips for content. Promote with Social Media, Traditional Marketing Monitor your competitors and other Mayo Clinic,Lee Aase, Ed Bennet businesses for best practices, content Be consistent.Track followers, fans, Organize and track what works views, clicks, interactions, loyalty
  • 9. Social Media is NOT a fad.
  • 10. Connect with Methodist Healthcare Vote for the 2011 SXSW Panel Proposal: Integrating Social Media in Hospital Systems: True Confessions Speaker: Nancy Preyor Johnson Deadline to Vote: 11:59 CDT Friday, August 27, 2010 http://panelpicker.sxsw.com/ideas/view/5757?return=%2Fideas%2Findex%2F7%2Fcompany %3Amethodist+healthcare   Young Adult Cancer Tweet Up Friday, Oct.1, 2010 6:30pm For info: mention #YCancer on Twitter and connect on facebook.com/youngpeoplegetcancertoo Did we mention the free food? Entertainment? The good feeling you will get just for showing your support toward a good cause? Connect on Twitter @nancypjohnson @sahealth210 #YCancer   Connect: facebook.com/methodisthealthcaresanantonio facebook.com/texastransplantinstitute facebook.com/MethodistWomanPlus.55PLUS facebook.com/sacattlebaronsgala facebook.com/youngpeoplegetcancertoo facebook.com/healthforlifecenter facebook.com/JoinMethodist facebook.com/MHvsMS youtube.com/sahealth210
  • 11. Social Media Healthcare Resources Vanderbilt University Medical Center Social Media Tool Kit http://www.mc.vanderbilt.edu/root/vumc.php?site=socialmediatoolkit Centers for Disease Control and Prevention Social Media http://www.cdc.gov/SocialMedia/Tools/Blogs.html Ed Bennett’s Hospital Social Network List http://ebennett.org/hsnl/ Lee Aaase’s Social Media University Global http://social-media-university-global.org/ Mayo Clinic Center for Social Media http://socialmedia.mayoclinic.org/ Social Media Governance Social Media Policy Database http://socialmediagovernance.com/policies.php

Editor's Notes