The document discusses how Methodist Healthcare in San Antonio uses social media to share their story and connect with others. They have Facebook pages, Twitter, and YouTube to listen, engage, communicate, increase awareness and loyalty. Through social media they have connected with people like Matthew Zachary of Stupid Cancer Foundation and a kidney transplant patient who found her donor on Facebook. Their goal is to find and tell stories to promote their facilities and services through consistent social media use and monitoring best practices of other organizations.