This document provides instructions for a two-part assignment on developing customer satisfaction improvement plans. For the first part, students must choose one of six customer experience scenarios involving healthcare, car repairs, or cable installation. They will then respond in a template document to questions about analyzing the problem, developing and implementing a plan to improve satisfaction, and evaluating the results. The second part requires choosing a different scenario and repeating the process to develop a second customer satisfaction improvement plan.
For more course tutorials visit
www.hca375.com
You can check the details of All quizzes under individual Products
HCA 375 Week 1 DQ 1 CQI Process
HCA 375 Week 1 DQ 2 Promoting CQI Efforts
This document provides instructions for a two-part assignment on developing customer satisfaction improvement plans. For the first part, students must choose one of six customer experience scenarios involving healthcare, car repairs, or cable installation. They will then respond in a template document to questions about analyzing the problem, developing and implementing a plan to improve satisfaction, and evaluating the results. The second part requires choosing a different scenario and repeating the process to develop a second customer satisfaction improvement plan.
For more course tutorials visit
www.hca375.com
You can check the details of All quizzes under individual Products
HCA 375 Week 1 DQ 1 CQI Process
HCA 375 Week 1 DQ 2 Promoting CQI Efforts
This document provides 100 multiple choice questions related to an HCA 375 final exam on quality improvement in healthcare. The questions cover a range of topics including federal regulations for Medicaid managed care organizations, organizations that evaluate hospitals and physicians based on outcomes, phases of the PDSA quality improvement cycle, factors that spurred increased focus on quality in healthcare, years important healthcare organizations were formed, global quality improvement organizations, eras of healthcare and significant improvements, organizations that developed measures of patient experience, reimbursement methods under accountable care organizations, and more.
This document contains 100 multiple choice questions from an exam for an HCA 375 health care administration course. The questions cover topics related to quality improvement in healthcare, including accrediting organizations, models for quality assessment, methodologies like Lean and Six Sigma, and aims from the Institute of Medicine. An online site is provided for purchasing access to practice exams on these topics.
For more classes visit
www.snaptutorial.com
100-question multiple-choice exam
HCA 375 Final Exam (100 Question)
1. Federal regulations require that states who contract with Medicaid managed care organizations (MCO) or Prepaid Inpatient Health Plans (PIHP) do which of the following?
Question 2. The organization that is best known for evaluating hospitals and physicians based on clinical outcomes and patient surveys is
This document provides 100 multiple choice questions related to an HCA 375 final exam on quality improvement in healthcare. The questions cover topics such as healthcare regulations, quality organizations, the history of quality improvement efforts, models for assessing quality, data collection, methodologies like Lean and Six Sigma, and considerations for quality improvement projects.
Study of malcolm baldrige health care criteria effectiveness and organization...Astia Dwiputri Lestari
This document provides information about copyright and reproduction of a dissertation. It states that the quality of any reproduction depends on the quality of the copy submitted. It notes that if any pages are missing they will be indicated, and if any material had to be removed it will be noted. It also states that the work is protected against unauthorized copying under US copyright law. The document provides contact information for ProQuest LLC, the publisher.
For more course tutorials visit
www.hcs451.com
Most of the Assignments contains more than 1 Paper/PPT
HCS 451 Week 1 Assignment Continuous Quality Improvement Timeline (2 Sheet)
HCS 451 Week 2 Assignment Quality Dimensions and Measures Table
HCS 451 Week 3 Assignment Quality Dimensions and Measures Table Paper (2 Papers)
This guide provides an overview of organizational approaches to quality improvement for board members of healthcare organizations. It explains common quality improvement methods and their effectiveness in healthcare settings. The board plays a key role in ensuring the organization focuses on and applies quality improvement approaches to enhance safety, effectiveness, patient-centeredness and other aspects of quality. Understanding quality improvement approaches helps board members oversee these efforts and ask informed questions of quality improvement leaders.
This document outlines the course structure and assignments for HCS 451, which covers quality management and risk management in healthcare. The course consists of 5 weeks of individual and team assignments, including timelines, tables, papers, presentations and a risk/quality manual. Assignments address key quality and risk concepts, tools and challenges. Discussion questions focus on leadership support, benefits of risk management, quality definitions and performance management strategies. The goal is for students to develop an understanding of quality dimensions and risk assessment to improve organizational performance and decision-making.
The document discusses the importance of standards in nursing practice and healthcare. It outlines a methodology for developing standards, including identifying key functions or systems, forming a working group, defining quality characteristics, developing or adopting standards, creating indicators, and assessing the standards. Standards help outline expectations, guide professional practice, and provide a framework for competencies. They can focus on structure, processes, or outcomes. The document also reviews examples of nursing standards and ethical cases involving patients' rights and responsibilities.
Purpose of the Call:
•Review the results of the Canadian MedRec Audit Month 2015
•Discuss lessons learned from the audit month – strengths and areas for improvement
•Gather ideas about how to improve the quality of MedRec at admission
The document provides an analysis of Kaizen Hospital's patient satisfaction data with recommendations to improve three key areas - the discharge process, cafeteria services, and staff interactions.
For the discharge process, the Global Consulting Detectives team recommends implementing a dedicated Discharge Department to streamline the process and reduce time. They also suggest adding an additional round of discharge checks per day.
For cafeteria services, the recommendation is to use heated Chinese dim sum carts to keep foods warm during delivery to patients, addressing dissatisfaction with cold food temperatures.
For staff interactions, the team proposes implementing interactive training programs involving role playing, problem solving, and hands-on demonstrations to better equip employees through a more engaging approach
This document provides an overview of the course materials for HCS 451, including discussion questions, assignments, and tutorials. It outlines the key topics covered in each week, such as risk management, quality management, and organizational performance. Assessment summaries and management plans are assigned relating to these topics. Students also complete a table comparing healthcare organization types and a presentation analyzing quality metrics. The course emphasizes applying concepts like regulatory compliance, risk analysis, and process improvement to healthcare settings.
This dissertation examines the applicability and effectiveness of Lean Six Sigma (LSS) as a continuous process improvement methodology for healthcare quality improvement. It consists of 5 chapters. Chapter 1 introduces the topic. Chapter 2 is a systematic literature review of LSS projects in healthcare. Chapter 3 assesses the quality of published LSS healthcare articles. Chapter 4 analyzes barriers to sustainable LSS projects. Chapter 5 provides conclusions and recommendations for successful LSS deployment in healthcare. The research found that LSS in healthcare lacks high-quality evidence to prove its effectiveness at providing benefits in this environment.
This document provides an introduction to key performance indicators (KPIs) and quality assurance in healthcare in Malaysia. It discusses Malaysia's vision for a healthy nation with an efficient and equitable healthcare system. It defines quality assurance and outlines factors that determine high quality healthcare facilities and services. The document then presents KPIs that can be used to assess performance in clinical governance and resource management at the state health department level. Several dimensions and examples of KPIs are provided for patient-centered services, clinical/technical effectiveness, clinical risk management, staff health, and human resource and financial management.
This document discusses improving the quality of health care. It provides definitions and concepts of quality from various perspectives including the customer, product, and organization. It discusses frameworks for quality such as total quality management (TQM), six sigma, and lean methodology. TQM involves all stakeholders and continuous improvement. Six sigma aims for 3.4 defects per million. Lean looks to reduce waste and non-value added activities. The document also discusses Donabedian's framework for evaluating quality through structure, process, and outcomes.
This document discusses quality assurance in nursing care. It introduces concepts of quality and quality assurance, and how they relate to health care. It describes general approaches to quality assurance like credentialing, licensure, accreditation and certification. Specific approaches discussed include peer review, using standards, and audits. Models of quality assurance and the ANA quality assurance model are presented. Factors affecting quality assurance in nursing care are outlined. Frameworks for quality assurance from various authors are summarized. Finally, the stages of developing international standards are described.
This document discusses factors to consider when developing and implementing clinical protocols for older adult patients. It outlines a 4-step process: 1) recognizing areas for improvement, 2) selecting evidence-based protocols, 3) implementing protocols through strategies like education and hardwiring into documentation, and 4) measuring performance through reliable tools. Interprofessional collaboration and support from administrators are also emphasized as key to successful protocol adoption.
The document discusses integrating ISO (International Organization for Standardization) and process improvement (PI) through a Healthcare Improvement Model. The model aims to help healthcare systems continuously improve processes, policies, and patient care while reducing costs. It establishes five tiers from the system level down to individual facilities. By combining ISO's standardization approach and PI's focus on identifying and addressing issues, the model intends to promote continuous quality improvement throughout a healthcare organization.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
This document provides 100 multiple choice questions related to an HCA 375 final exam on quality improvement in healthcare. The questions cover a range of topics including federal regulations for Medicaid managed care organizations, organizations that evaluate hospitals and physicians based on outcomes, phases of the PDSA quality improvement cycle, factors that spurred increased focus on quality in healthcare, years important healthcare organizations were formed, global quality improvement organizations, eras of healthcare and significant improvements, organizations that developed measures of patient experience, reimbursement methods under accountable care organizations, and more.
This document contains 100 multiple choice questions from an exam for an HCA 375 health care administration course. The questions cover topics related to quality improvement in healthcare, including accrediting organizations, models for quality assessment, methodologies like Lean and Six Sigma, and aims from the Institute of Medicine. An online site is provided for purchasing access to practice exams on these topics.
For more classes visit
www.snaptutorial.com
100-question multiple-choice exam
HCA 375 Final Exam (100 Question)
1. Federal regulations require that states who contract with Medicaid managed care organizations (MCO) or Prepaid Inpatient Health Plans (PIHP) do which of the following?
Question 2. The organization that is best known for evaluating hospitals and physicians based on clinical outcomes and patient surveys is
This document provides 100 multiple choice questions related to an HCA 375 final exam on quality improvement in healthcare. The questions cover topics such as healthcare regulations, quality organizations, the history of quality improvement efforts, models for assessing quality, data collection, methodologies like Lean and Six Sigma, and considerations for quality improvement projects.
Study of malcolm baldrige health care criteria effectiveness and organization...Astia Dwiputri Lestari
This document provides information about copyright and reproduction of a dissertation. It states that the quality of any reproduction depends on the quality of the copy submitted. It notes that if any pages are missing they will be indicated, and if any material had to be removed it will be noted. It also states that the work is protected against unauthorized copying under US copyright law. The document provides contact information for ProQuest LLC, the publisher.
For more course tutorials visit
www.hcs451.com
Most of the Assignments contains more than 1 Paper/PPT
HCS 451 Week 1 Assignment Continuous Quality Improvement Timeline (2 Sheet)
HCS 451 Week 2 Assignment Quality Dimensions and Measures Table
HCS 451 Week 3 Assignment Quality Dimensions and Measures Table Paper (2 Papers)
This guide provides an overview of organizational approaches to quality improvement for board members of healthcare organizations. It explains common quality improvement methods and their effectiveness in healthcare settings. The board plays a key role in ensuring the organization focuses on and applies quality improvement approaches to enhance safety, effectiveness, patient-centeredness and other aspects of quality. Understanding quality improvement approaches helps board members oversee these efforts and ask informed questions of quality improvement leaders.
This document outlines the course structure and assignments for HCS 451, which covers quality management and risk management in healthcare. The course consists of 5 weeks of individual and team assignments, including timelines, tables, papers, presentations and a risk/quality manual. Assignments address key quality and risk concepts, tools and challenges. Discussion questions focus on leadership support, benefits of risk management, quality definitions and performance management strategies. The goal is for students to develop an understanding of quality dimensions and risk assessment to improve organizational performance and decision-making.
The document discusses the importance of standards in nursing practice and healthcare. It outlines a methodology for developing standards, including identifying key functions or systems, forming a working group, defining quality characteristics, developing or adopting standards, creating indicators, and assessing the standards. Standards help outline expectations, guide professional practice, and provide a framework for competencies. They can focus on structure, processes, or outcomes. The document also reviews examples of nursing standards and ethical cases involving patients' rights and responsibilities.
Purpose of the Call:
•Review the results of the Canadian MedRec Audit Month 2015
•Discuss lessons learned from the audit month – strengths and areas for improvement
•Gather ideas about how to improve the quality of MedRec at admission
The document provides an analysis of Kaizen Hospital's patient satisfaction data with recommendations to improve three key areas - the discharge process, cafeteria services, and staff interactions.
For the discharge process, the Global Consulting Detectives team recommends implementing a dedicated Discharge Department to streamline the process and reduce time. They also suggest adding an additional round of discharge checks per day.
For cafeteria services, the recommendation is to use heated Chinese dim sum carts to keep foods warm during delivery to patients, addressing dissatisfaction with cold food temperatures.
For staff interactions, the team proposes implementing interactive training programs involving role playing, problem solving, and hands-on demonstrations to better equip employees through a more engaging approach
This document provides an overview of the course materials for HCS 451, including discussion questions, assignments, and tutorials. It outlines the key topics covered in each week, such as risk management, quality management, and organizational performance. Assessment summaries and management plans are assigned relating to these topics. Students also complete a table comparing healthcare organization types and a presentation analyzing quality metrics. The course emphasizes applying concepts like regulatory compliance, risk analysis, and process improvement to healthcare settings.
This dissertation examines the applicability and effectiveness of Lean Six Sigma (LSS) as a continuous process improvement methodology for healthcare quality improvement. It consists of 5 chapters. Chapter 1 introduces the topic. Chapter 2 is a systematic literature review of LSS projects in healthcare. Chapter 3 assesses the quality of published LSS healthcare articles. Chapter 4 analyzes barriers to sustainable LSS projects. Chapter 5 provides conclusions and recommendations for successful LSS deployment in healthcare. The research found that LSS in healthcare lacks high-quality evidence to prove its effectiveness at providing benefits in this environment.
This document provides an introduction to key performance indicators (KPIs) and quality assurance in healthcare in Malaysia. It discusses Malaysia's vision for a healthy nation with an efficient and equitable healthcare system. It defines quality assurance and outlines factors that determine high quality healthcare facilities and services. The document then presents KPIs that can be used to assess performance in clinical governance and resource management at the state health department level. Several dimensions and examples of KPIs are provided for patient-centered services, clinical/technical effectiveness, clinical risk management, staff health, and human resource and financial management.
This document discusses improving the quality of health care. It provides definitions and concepts of quality from various perspectives including the customer, product, and organization. It discusses frameworks for quality such as total quality management (TQM), six sigma, and lean methodology. TQM involves all stakeholders and continuous improvement. Six sigma aims for 3.4 defects per million. Lean looks to reduce waste and non-value added activities. The document also discusses Donabedian's framework for evaluating quality through structure, process, and outcomes.
This document discusses quality assurance in nursing care. It introduces concepts of quality and quality assurance, and how they relate to health care. It describes general approaches to quality assurance like credentialing, licensure, accreditation and certification. Specific approaches discussed include peer review, using standards, and audits. Models of quality assurance and the ANA quality assurance model are presented. Factors affecting quality assurance in nursing care are outlined. Frameworks for quality assurance from various authors are summarized. Finally, the stages of developing international standards are described.
This document discusses factors to consider when developing and implementing clinical protocols for older adult patients. It outlines a 4-step process: 1) recognizing areas for improvement, 2) selecting evidence-based protocols, 3) implementing protocols through strategies like education and hardwiring into documentation, and 4) measuring performance through reliable tools. Interprofessional collaboration and support from administrators are also emphasized as key to successful protocol adoption.
The document discusses integrating ISO (International Organization for Standardization) and process improvement (PI) through a Healthcare Improvement Model. The model aims to help healthcare systems continuously improve processes, policies, and patient care while reducing costs. It establishes five tiers from the system level down to individual facilities. By combining ISO's standardization approach and PI's focus on identifying and addressing issues, the model intends to promote continuous quality improvement throughout a healthcare organization.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
Question 1
HCO goal-setting and continuous improvement efforts lag without:
• Question 2
What function of cultural leadership is represented by associate roles on process improvement teams?
HSA 300 help Successful Learning/Snaptutorialwilliamtrumpz3q
The document contains 30 multiple choice questions about healthcare administration topics such as governance, strategic planning, clinical protocols, and quality improvement. It provides the questions but not the answers. The questions cover a wide range of concepts including cultural leadership, process improvement teams, performance evaluation, succession planning, environmental assessments, clinical guidelines, and community health assessment. The document serves as a study guide or quiz for an HSA 300 course on healthcare administration.
HSA 300 help A Guide to career/Snaptutorialwilliamtrumpzz
This document contains 30 multiple choice questions related to healthcare administration. The questions cover topics such as governance, strategic planning, clinical protocols, quality improvement, and community health. The purpose of the questions is to assess understanding of key concepts in healthcare systems and administration.
The mission statement sets the direction and priority for developing and implementing the quality plan. It clearly states the nature of the organization’s commitment to quality and should then be tied to the organizational operations through programs, projects, actions and rewards/recognition.
The document discusses various approaches to quality improvement in healthcare, including Six Sigma, Total Quality Management (TQM), and the FADE model. Six Sigma uses statistical methods and aims for near-zero defect rates. TQM takes a customer-focused approach to continuous process improvement through methods like scientific problem-solving and participation at all levels. The FADE model outlines five steps for quality improvement projects: focus, analyze, develop, execute, and evaluate. Microsystems thinking views individual care units as the building blocks for organizational outcomes.
IHP 430 Final Project Guidelines and Rubric Overview As .docxflonayrton46696
This document outlines guidelines for a final project that requires students to identify a problem within a healthcare organization, propose a performance improvement initiative to address the problem, and discuss implementation and evaluation of the initiative. The project involves three milestones - identifying the problem, proposing an initiative, and discussing implementation - which are submitted at different points in the course. The final submission must comprehensively address critical elements like the nature of the problem, evidence supporting it, quality standards, proposed initiative details, implementation plan, expected outcomes, and evaluation approach. The goal is for students to demonstrate mastery of course outcomes related to quality improvement.
TOOLS FOR QUALITY ASSESSMENT (Dr M Ateeb).pptxAteeb47
This document discusses various tools and methods for quality assessment and improvement in healthcare. It defines key terms like quality, improvement, and tools. It describes quality assessment as evaluating structure, process, and outcomes to achieve continuous medical care improvement. Quality improvement principles include focusing on systems/processes, patients, teamwork, and data. Common quality tools include flowcharts, control charts, and cause-and-effect diagrams. Models for quality improvement outlined are the Care Model, Lean Model, Model for Improvement, FADE, and Six Sigma. A directory of additional tools is also provided.
Criteria for Performance Excellence to Improve Pharmacy ServicesCompleteRx
- Enhance understanding of the Performance Excellence program and the impact on Healthcare organizations
- Be able to locate Process level and Results level items and how to begin
- Identify areas in the hospital pharmacy that can be impacted by the program
This document discusses various quality improvement methods and tools that can be used in healthcare settings. It describes strategies like the API model, Baldrige criteria, FOCUS-PDCA, PDSA cycles, ISO 9000, Kaizen, Lean Thinking and Six Sigma. Common tools include flowcharts, cause-and-effect diagrams, control charts, Pareto charts and checklists. Leadership is key to enabling quality improvement by creating a vision, increasing staff capacity, motivating participation and including QI in budgeting. Mistakes to avoid include failing to define objectives, not establishing roles and neglecting preparation or sustainability planning.
Mh0059 – quality management in healthcare servicessmumbahelp
DRIVE WINTER 2013
PROGRAM MBA/MBAHCSN3 - Sem 4 / PGDHSMN - Sem 2
SUBJECT CODE & NAME MH0059 – Quality Management in Healthcare Services
BK ID B1323
Credit and Max. Marks 4 credits; 60 marks
Mh0059 quality management in healthcare servicessmumbahelp
This document provides an assignment for a Quality Management in Healthcare Services course. It includes 6 questions about topics like the history of quality in healthcare, dimensions of quality, NABH accreditation, Six Sigma concept, total quality management, and challenges of quality management in non-clinical and administrative services. Students are asked to answer each question in approximately 400 words, addressing the evaluation criteria provided for each question.
MAT 510 RANK Education Planning--mat510rank.comWindyMiller24
This document contains 3 sets of questions for the MAT 510 Final Exam. Each set contains 25 multiple choice questions covering topics related to statistical process improvement, statistical thinking strategies, control charts, design of experiments, and regression analysis. Students are instructed to visit a website for additional course materials.
The document describes the Baldrige Excellence Framework, which provides a systematic approach to organizational improvement. It includes criteria for assessing leadership, strategy, customers, measurement/analysis, workforce, operations, and results. Thousands of organizations use the framework to improve performance and some receive the Malcolm Baldrige National Quality Award. The framework promotes a systems perspective and focuses on processes, core values, and results.
The document describes the Baldrige Excellence Framework, which provides a systematic approach to organizational improvement. It includes criteria for assessing leadership, strategy, customers, measurement/analysis, workforce, operations, and results. Thousands of organizations use the framework to improve performance and some receive the Malcolm Baldrige National Quality Award. The framework promotes a systems perspective and focuses on processes, core values, and results.
Similar to HCA 375 Inspiring Innovation--hca375.com (20)
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2. HCA 375 Week 5 DQ 1 Communication and Teamwork
HCA 375 Week 5 Exam (100 Questions)
==============================================
HCA 375 Final Exam (100 Question)
For more course tutorials visit
www.hca375.com
100-question multiple-choice exam
HCA 375 Final Exam (100 Question)
1. Federal regulations require that states who contract
with Medicaid managed care organizations (MCO) or Prepaid
Inpatient Health Plans (PIHP) do which of the following?
Question 2. The organization that is best known for
evaluating hospitals and physicians based on clinical outcomes and
patient surveys is
Question 3. The Network for Regional Health
Improvement (NRHI) created a network of regional health
improvement collaborative made up of four groups. What are the
four groups?
Question 4. Quality improvement is the responsibility of
3. Question 5. The two Institute of Medicine reports that
increased awareness on the health care industry quality related issues
are
Question 6. The organization that assists poverty stricken
countries to find solutions to their health and development problems
is
Question 7. If an organization is analyzing information to
determine the success or failure of different interventions, then the
organization is likely in which phase of the PDSA cycle?
Question 8. Health care organizations began working more
intensely on quality improvement projects due to issues with the
health care system. What spurred health care organizations to change?
Question 9. What year was the Network for Regional
Health Improvement (NRHI) formed?
Question 10. Organizations interested in global quality
improvement include all of the following EXCEPT
Question 11. During the pre-industrial era, what would we
mostly likely see?
Question 12. Significant improvements occurred during the
post-industrial behavior. Which of the following is considered the
most significant?
Question 13. Which is an example of what occurred during
the pre-industrial era of health care?
Question 14. CAHPS assesses consumers’ experience with
health care. Which organization developed CAHPS?
4. Question 15. National Committee for Quality Assurance
monitors the quality of care delivered by
Question 16. Hospital spending increased in the 1960S due
to
Question 17. The reimbursement method under Accountable
Care Organizations is based on the premise that providers
Question 18. The agency that is responsible for the nation’s
health by educating citizens to prevent and control health threats is
called
Question 19. An integrated delivery system
Question 20. Which receives the largest share of monies in
health care spending?
Question 21. The Kefauver-Harris Drug Amendment’s
purpose was to
Question 22. NCQA’s consist of the following categories
EXCEPT
Question 23. Which of the following is an Accreditation
Organization?
Question 24. Rules and Regulations are
Question 25. The U.S. Department of Health and Human
Services monitors quality on all EXCEPT
Question 26. The Joint Commission accreditation process is
every
Question 27. The largest accrediting agency of health care
organizations in the United States is
5. Question 28. This act limited the use of pre-existing medical
conditions to prevent an employee from obtaining health insurance
coverage and mandated health care providers to protect electronic
personal health information. What is it called?
Question 29. National Quality Improvement Goals are
specific to
Question 30. Operational decisions and guidelines
Question 31. An example of a new quality measure is
Question 32. Some of the advantages of using existing
internal data resources over new data to be collected are all EXCEPT
Question 33. The law of large numbers is referring to what?
Question 34. The principal model for assessing the quality of
health care is called
Question 35. Socioeconomic data includes all EXCEPT
Question 36. ___________ coined the phrase “the vital few
and the trivial many”
Question 37. Which statement is true about probability-
based schemes?
Question 38. The approach of following a patient’s health
into the future is called
Question 39. The act of measuring a process, which results
in improvement because it is being measured, is known as the
Question 40. Data is essential in measuring quality. Data is
all of the following EXCEPT
6. Question 41. Evaluating the metrics to be used in QI against
the clinical quality guidelines, should be done in which phase of the
QI process?
Question 42. ___________ is the most frequently used data
because of its ability to generate actionable information for quality
improvement purposes.
Question 43. The reasons to collect new data instead of
existing data includes all EXCEPT
Question 44. Which of the following methods for collecting
new data is more resource intensive?
Question 45. NCQA’s HEDIS consists of several measures
that include all EXCEPT
Question 46. Donabedian’s model of care is categorized into
3 groups. What are the three groups?
Question 47. ___________ is the process of determining
how an organization’s outcomes compare with a regional or national
standard.
Question 48. An example of a Structure metric is all
EXCEPT
Question 49. PDCA was changed to PDSA by Deming to
Question 50. Operational considerations should be able to
Question 51. Which is an example of a Six Sigma member
who completed training at the black belt level?
Question 52. The idea of quality improvement originated in
what industry?
7. Question 53. An example of a customer-oriented metrics is
Question 54. Customer-oriented metrics can be referred to
Question 55. Healthcare leadership needs to create a culture
that is receptive to change. Which of the following is the best example
of an organization that looks at problems as opportunities for
improvement?
Question 56. All of the following would be an example that
would align with the major goal of the United States health care
system EXCEPT
Question 57. The Lean Theory was derived from what well-
known company and adapted to health care?
Question 58. In what decade did the health care industry
start to adopt quality improvement methodologies?
Question 59. Gemba is a Lean Theory term, which can be
defined as
Question 60. The five S’s of Lean (Seiri, Seiton, Seiso,
Seiketsu, Shitsuke) describe the importance of a neat, clean,
organized, and clutter free work environment. Which would be an
example of clean off your desk at the end of the day?
Question 61. Which is an example of a parallel-meso
structure?
Question 62. The acronym DMAIC is related to which CQI
methodology
Question 63. Two popular methodologies to improve health
care are
8. Question 64. An example of Lean’s poka-yoke is all
EXCEPT
Question 65. What is meant by the Lean Theory term
jikoda?
Question 66. Kaizen is referred to as
Question 67. Which is a true statement about any quality
improvement process?
Question 68. One of the purposes that a hospital may want to
consider the financial metric in a CQI process is
Question 69. What is meant by the empirical rule used in Six
Sigma?
Question 70. What is meant by parallel-meso structures?
Question 71. One of the first organizations established to
monitor quality assurance was
Question 72. The best example of the six aims created by the
Institute of Medicine’s timely care is
Question 73. The premise of Patient-centered care is
Question 74. The most comprehensive revision of Medicare
is
Question 75. An example of the six aims created by the
Institute of Medicine’s efficient care is
Question 76. Which expanded health insurance coverage to
a large number of uninsured in the United States?
9. Question 77. HEDIS stands for
Question 78. An example of the six aims created by the
Institute of Medicine’s safe care is
Question 79. Which is an example of Process?
Question 80. An example of Donabedian’s “the ability to
obtain the greatest health improvement at the lowest cost” would be
all EXCEPT
Question 81. In order to effect change for a quality
improvement project, _____________ and ___________ are critical
to its success.
Question 82. The quality improvement team must consider
many elements prior to starting a quality improvement project.
Which of the following should be considered first before starting a
quality improvement project?
Question 83. Which stage of a team is considered the
honeymoon phase?
Question 84. Which of the following is a true statement
about the CQI strategy, PDSA?
Question 85. All of the following are examples of a quality
improvement interdisciplinary team EXCEPT
Question 86. Ethical issues need to be considered as well in
any quality improvement project. All of the following are considered
ethical issues EXCEPT
Question 87. The stages of teamwork are all EXCEPT
10. Question 88. Which of the following is an example of a cost
effective quality improvement initiative for a hospital?
Question 89. What is required, according to Maslow (2010),
in order for a person to move to higher-level needs?
Question 90. Quality improvement is usually accomplished
by using a Continuous Quality Improvement (CQI) model. There are
steps in each. Which of the following falls under ‘identify
alternatives’ in the 10-step process?
Question 91. Which of the following is an example of a
sociological impact when considering a quality improvement
initiative for a hospital?
Question 92. Patient-centered care can be defined as
Question 93. Cost of quality improvement projects must be
considered based on what two elements?
Question 94. What is considered the foundation of patient-
centered care?
Question 95. Which of the following is a true statement
about the Continuous Quality Improvement?
Question 96. Which stage of a team would you typically see
control issues occur?
Question 97. Which of the following would NOT be an
example of Continuous Quality Improvement project?
Question 98. Which of the following interdisciplinary teams
would be best suited to work on a quality improvement initiative
related to patients who are admitted for broken bones due to falls, and
subsequent follow-up treatment plan in order to reduce future
admissions for the same diagnosis?
11. Question 99. In the post-stage of a quality improvement
project, evaluating the effect is important because
Question 100. Important factors to consider in communicating
effectively with a patient should include all EXCEPT
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HCA 375 Week 1 DQ 1 CQI Process
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CQI Process. Review the illustration of the Plan-Do-Study-Act
(PDSA) model on the Institute for Health Care Improvement website.
Identify an issue at your work, home, or community that could use
improvement. After reviewing the information about the Plan-Do-
Study-Act (PDSA) model, list your answers to the top three questions
and list the personnel to include on a team that would develop the
action plan for improvement.
· What are we trying to accomplish?
· How will we know that a change is an improvement?
· What changes can we make that will result in improvement?
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HCA 375 Week 1 DQ 2 Promoting CQI Efforts
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12. Promoting CQI Efforts. The Institute of Medicine (IOM) developed
six specific aims to ensure the delivery and improvement of health
care. Choose two from the six aims: Safe, effective, patient- centered,
timely, efficient and equitable (Institute of Medicine, 2001). Of the
two aims you chose, discuss the effects on the delivery of quality
care. Give an example of how a hospital or physician practice can
meet these aims.
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HCA 375 Week 1 Quiz (2 Set)
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HCA 375 Week 1 Quiz (2 Set)
Grade Details - All Questions
Question 1. Which expanded health insurance coverage to
a large number of uninsured in the United States?
Question 2. If an organization is analyzing information to
determine the success or failure of different interventions, then the
organization is likely in which phase of the PDSA cycle?
Question 3. Quality improvement did not begin in the
health care industry. It came to the forefront as a way to
Question 4. Quality improvement is the responsibility of
13. Question 5. A third-party organization contracted by
Medicare to review care received by Medicare beneficiaries and to
investigate complaints is called
Question 6. Dr. William Edwards Deming is considered the
father of quality improvement. Which CQI model did he create?
Question 7. National Institute for Health and Care
Excellence (NICE) wrote guidelines called “red-flag,” which were
prompted by what event(s)?
Question 8. The most common quality improvement
methodologies are all EXCEPT
Question 9. HEDIS stands for
Question 10. Which is not one of the three-measure
framework of assessing quality care?
Question 11. The Department of Health and Human Services
created
Question 12. An example of quantitative methods is
Question 13. One category HEDIS measures is
Question 14. One of the first organizations established to
monitor quality assurance was
Question 15. The Joint Commission is
Grade Details - All Questions
14. Question 1. The National Committee of Quality Assurance
is
Question 2. The premise of the IOM report To Err Is
Human: Building a Safer Health System is
Question 3. The Leapfrog Group
Question 4. Consumers can find information on a
physician’s delivery of care through health plans. These reports are
called
Question 5. One category HEDIS measures is
Question 6. The Department of Health and Human Services
created
Question 7. Healthgrades.com and Vitals.com are
Question 8. The organization that assists poverty stricken
countries to find solutions to their health and development problems
is
Question 9. Which industry was the first to implement
Continuous Quality Improvement?
Question 10. Which is not one of the three-measure
framework of assessing quality care?
Question 11. The six aims of quality care created by the
Institute of Medicine are safe, effective, patient-centered, timely,
efficient, and equitable, which are similar to what?
15. Question 12. The most common quality improvement
methodologies are all EXCEPT
Question 13. Which is an example of Process?
Question 14. An example of the six aims created by the
Institute of Medicine’s efficient care is
Question 15. The characteristics of quality are all EXCEPT
==============================================
HCA 375 Week 2 Assignment CustomerSatisfaction
Improvement Plan (2 Papers)
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This Tutorial contains 2 Papers
Paper 1: Emergency Department
Paper 2: Car Repairs
Customer Satisfaction Improvement Plan. Most people have
experienced frustration when talking with customer service at least
once. Often, organizations provide satisfaction surveys to customers
in order to evaluate their experience. In the health care field,
accrediting agencies require providers to measure patient satisfaction
16. through surveys. You will be using the Customer Satisfaction
Improvement Plan templatedocument to enter all of your information.
Note: If you have responded substantively to each of the content items
within the template of the assignment, the template document should
be between three and four pages.
1. Choose one of the customer experience scenario options below:
· Customer contacted a Health Plan Customer Service
department but could not understand the representative.
· Customer scheduled an appointment with a primary care
physician for an acute illness and there were no appointments
available.
· Customer had an appointment for lab testing or a diagnostic test
(MRI, CT scan, etc.) and the facility environment was disorderly and
unclean.
· Customer visited the Emergency Department (ED), also known
as Emergency Room, but the wait time was extensive (over three
hours).
· Customer’s car repairs estimate was $200.00, however, the
actual bill was $900.00 when repairs were completed.
· Customer contacted a cable company to have an installation of
internet and cable for their home. Installer arrived and did not know
how to do internet installations.
2. Respond to the questions listed in the Customer Satisfaction
Improvement Plan template document. Once you have responded to
all of the questions in the template, your document should be between
three and four pages.
17. 3. Describe the patient satisfaction scenario chosen. Include
enough detail on what occurred to ensure the reader has a full
understanding of what occurred.
4. Describe a minimum of three data elements you would gather to
fully assess the situation and assist you with improving the customer
satisfaction scenario you chose.
5. Outline the CQI methods you would utilize to develop your
improvement plan. Then, explain your plan for improvement. Provide
a statement from a scholarly source that supports your plan.
6. Identify three stakeholders on your team and discuss how the
communication method differs for each (e.g., physician,
administration/management, and health care staff). Include
information on the barriers that may be encountered in
communicating effectively within the team and when implementing
the plan.
7. Analyze how cost and quality are linked based on your chosen
scenario. Include information on the potential impact to the
organization if the issue is not resolved.
8. Describe how you will be evaluating the success or failure of the
plan. Discuss the process. Provide a minimum of one statement from
a scholarly source that supports your evaluation plan.
==============================================
HCA 375 Week 2 DQ 1 Comparative Performance
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18. Comparative Performance. Visit the Quality Check page of The Joint
Commission website, enter the name and state of a health care
organization within 100 miles of your home, and select search. Take
the following steps to find two health care organizations:
· Under the column organization name or number, type the
healthcare organization name and state (e.g., Hospital – Hurley
Medical Center, Michigan).
· Once the chosen organization appears, click the View
Accreditation Quality Report link. Once the summary of the report
appears, click on the Accreditation National Safety goals link in the
left navigation bar. You will be able to view the patient safety goals
that were measured for the organization as it is compared to the
national average. You will be able to view information that is more
specific by clicking the See Detail link for each patient safety goal
measured.
Identify two health care organizations that show a need for
improvement in one specific area. After reviewing your findings, state
the National Safety Goals and National Quality Improvement Goals
where the facilities needed to improve. Compare and contrast the
differences between the two facilities. In addition, list two
recommendations that you feel would improve that particular area.
Note that you may find a hospital that has achieved a high score.
However, there is always room for improvement.
==============================================
HCA 375 Week 2 DQ 2 Managed Care
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Managed Care. After reading Chapters 3 and 4, you should be
familiar with the many stakeholders involved in the health care
system. In the early 70’s legislation was created for the establishment
of Health Maintenance Organizations (HMOs) in an attempt to reduce
health care costs due to the excessive spending of the fee-for-service
health plans. Considering the reason for their creation, discuss your
opinion regarding why managed care organizations did or did not
have the intended effect. List two examples that prove your point.
==============================================
HCA 375 Week 2 Quiz (2 Set)
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HCA 375 Week 2 Quiz (2 Set)
Grade Details - All Questions
Question 1. An integrated delivery system
Question 2. The largest accrediting agency of health care
organizations in the United States is
Question 3. Which of the following is an Accreditation
Organization?
20. Question 4. This act promises the delivery of quality care
through incentive programs and changes in reimbursement methods.
What is it called?
Question 5. Two types of health maintenance organizations
are
Question 6. The difference between HMOs and PPOs is
that PPOs plans
Question 7. Capitation is a reimbursement method utilized
my health maintenance organizations. Which describes capitation?
Question 8. Which is the name of the accrediting body for
medical colleges during the post-industrial era?
Question 9. What is meant by globalization in health care?
Question 10. One of the reasons why the U.S. health care
system is considered fragmented is because
Question 11. Operational decisions and guidelines
Question 12. The act that made it possible for organizations
to put pressure on health care providers to decrease costs is called
Question 13. Significant improvements occurred during the
post-industrial behavior. Which of the following is considered the
most significant?
Question 14. The country that spends more on health care
per capita than any other is
Question 15. Three organizations besides The Joint
Commission can offer accreditation to health care organizations.
Which is NOT one of the three?
Grade Details - All Questions
21. Question 1. This act limited the use of pre-existing medical
conditions to prevent an employee from obtaining health insurance
coverage and mandated health care providers to protect electronic
personal health information. What is it called?
Question 2. National Committee for Quality Assurance
monitors the quality of care delivered by
Question 3. Department of Health and Human Services
chose this organization to be an accrediting entity for qualified health
plans participating in the Health Insurance Exchange Marketplaces.
Question 4. Three organizations besides The Joint
Commission can offer accreditation to health care organizations.
Which is NOT one of the three?
Question 5. The agency that is responsible for the nation’s
health by educating citizens to prevent and control health threats is
called
Question 6. Certification is awarded
Question 7. An integrated delivery system
Question 8. Health policies is synonymous with
Question 9. CAHPS assesses consumers’ experience with
health care. Which organization developed CAHPS?
Question 10. What is the name of the facilities that were
utilized to quarantine contagious patients?
Question 11. Which is the name of the accrediting body for
medical colleges during the post-industrial era?
Question 12. Best practice refers to
22. Question 13. CMS requires states to obtain the services of
these entities if the state contracts with an MCO for their Medicaid
population. What are the entities called?
Question 14. The name of the reimbursement method where
the physician is paid more when they provide more services is
Question 15. The largest group of health care providers is
==============================================
HCA 375 Week 3 DQ 1 CQI Models
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CQI Models. After reading Chapter 1 through 4, you should be
familiar with quality improvement initiatives including NCQA’s
HEDIS® measures. Health plans and physicians must ensure they are
meeting standards set by the accreditation agencies, such as NCQA.
As a physician practice manager for Dr. Jones, you have just
conducted a mock survey of the patient chart data. The data shows
that your physician practice is not meeting standards for two HEDIS®
measures.
· Choose two HEDIS® measures (from the list below either a, b,
c, d, e or f) that must be implemented in a physician practice to
improve patient outcomes.
· Describe the sources of data needed to conduct the two
measures.
23. · Using one of the quality improvement models (Lean, PDSA, or
Six Sigma), explain how you would use the model to implement the
two chosen HEDIS® Measures.
==============================================
HCA 375 Week 3 DQ 2 Mandates and Cost
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Mandates and Cost. The Department of Health and Human Services
has oversight of several agencies (i.e., FDA, CDC, AHRQ, NIH,
CMS) that regulate health care in the United States. Regulation
encompasses insurance plans, cost, research, safety, all in the name of
delivering quality care in a cost effective manner. These agencies are
responsible for monitoring compliance and enforcing legislative
mandates. However, the debate continues on government regulation
and its effect on ensuring quality care. After completing this week’s
reading, review the following articles listed below, which were
published 11 years apart. Analyze the cost- quality paradigm noted in
the articles. Considering the many governmental mandates and
regulations to reduce costs and ensure the delivery of quality care that
have been implemented over the years, discuss your opinion
regarding why costs have continued to rise without improving quality.
List two examples that illustrate your point.
· DHHS Article related to Cost and Quality (2002)
· Institute of Medicine article (2013)
==============================================
24. HCA 375 Week 3 Quiz (2 Set)
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HCA 375 Week 3 Quiz (2 Set)
Grade Details - All Questions
Question 1. Donabedian’s model of care is categorized into
3 groups. What are the three groups?
Question 2. The approach of following a patient’s health
into the future is called
Question 3. One method used to extract new data is
Question 4. In what stage of PDSA do we identify the
problem?
Question 5. Demographic data includes all EXCEPT
Question 6. Which statement about new quality measures is
true?
25. Question 7. ___________ is the most frequently used data
because of its ability to generate actionable information for quality
improvement purposes.
Question 8. The independent Kaiser Family Foundation
Question 9. FOCUS is
Question 10. What is the first step to ensure success in any
quality improvement initiative?
Question 11. Data is essential in measuring quality. Data is
all of the following EXCEPT
Question 12. ____________ show performance indicators in
a health care system.
Question 13. The law of large numbers is referring to what?
Question 14. The principal model for assessing the quality of
health care is called
Question 15. Process measures are used most often in
quality improvement because
Grade Details - All Questions
Question 1. When a care process is being evaluated during
an improvement project, it can
Question 2. Some of the advantages of using existing
internal data resources over new data to be collected are all EXCEPT
Question 3. ___________ requires that information that can
identify patients must be carefully safeguarded by entities that provide
health care.
26. Question 4. An example of a new quality measure is
Question 5. The definition of ___________ is data
collected specifically to detect unanticipated consequences of
modifications to the process of care.
Question 6. Which of the following methods for collecting
new data is more time consuming?
Question 7. Existing measures can include all EXCEPT
Question 8. NCQA’s HEDIS consists of several measures
that include all EXCEPT
Question 9. The reasons to collect new data instead of
existing data includes all EXCEPT
Question 10. An example of a Process metric is all EXCEPT
Question 11. ____________ show performance indicators in
a health care system.
Question 12. Which statement about new quality measures is
true?
Question 13. Which of the following methods for collecting
new data is more cost effective?
Question 14. The approach of following a patient’s health
into the future is called
Question 15. ___________ coined the phrase “the vital few
and the trivial many”
==============================================
HCA 375 Week 4 Assignment Adverse Event
Reporting (2 Papers)
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This Tutorial contains 2 Papers
Adverse Event Reporting. Read Chapters 5, 6, and 7 in our textbook.
After reviewing this week’s required reading, consider the following
scenario: You are the lead of the risk management team that has been
assigned to evaluate an incident that has occurred. You will be
preparing a report for the CEO of the hospital that includes all system
failures that contributed to the adverse event as well as utilizing a CQI
tool (pareto, fishbone, flowchart). You will be using the Adverse
Event template document to complete the three parts to the
assignment. Note: If you have responded substantively to each of the
content items within the three parts of the assignment, the template
document should be between six and seven pages.
Part One: Description of Adverse Event (Complete Part One of the
Adverse Event template) • Choose an adverse event from the
following list:
· o Medicationerror
· o Patientfalls
· o Post-operativehemorrhage
o The number of Discharges indicates the total number of patients
who have been admitted and discharge in the hospital.
28. o Using the data listed below for your selected adverse event only,
analyze, and describe what the data is telling you. Make sure to
include the graph in your template document.
o Data-Patient Safety Event for XYZ Hospital for the year 20XX
through 20YY.
· List the advent chosen and include background such as
prevalence of the incident.
· Describe the adverse event in detail. You can make-up the
scenario on the event topic chosen from the list or you can research an
actual story on one of the events and utilize it for this assignment.
· List who was involved in the event and their role in the event.
· List the stakeholders on your CQI team. Discuss the differences
among the stakeholders that might cause issues when working as a
CQI team. Include barriers to their communicating effectively as a
team and the communication techniques/methods utilized to inform
the organization’s staff of the adverse event improvement plan.
· Describe at least two operational or safety processes that might
not have been followed that contributed or caused this event to take
place. For instance, describe any regulations or procedures that one of
the professional organizations and/or accrediting agencies would
utilize to measure compliance with the standard.
· Summarize the historical and contemporary issues and legal
implications related to patient safety in your chosen adverse event.
· Describe how processes of continuous quality monitoring could
impact the adverse event you chose.
Part Two: Graph & CQI Tool (Complete Part Two of the Adverse
Event template)
Graph the data
29. · For your selected adverse event, graph the data for the two
years. Include the graph in your template document. Include an
analysis of the data. Determine if the frequency is increasing or
decreasing. What is the data telling you? What factors could be
attributed to the change?
Choose a CQI Tool that best suits your chosen Adverse Event from
the following list:
· Flowchart
· Fishbone Diagram (Cause&Effect)
· Pareto
Use the CQI Tool to illustrate the use of the tool with your chosen
adverse event. You will be responsible for creating the CQI Tool,
completing the tool, taking a screenshot, and copying/pasting the
screenshot under the instructions in Part Two CQI Tool in the
Adverse Event template.
Part Three: Future Prevention (Complete Part Three of the Adverse
Event template)
After describing the event in Part One, using a Graph and CQI tool in
Part Two, apply the PDCA model to summarize the process and steps
that your team would recommend to the CEO to prevent this adverse
event from reoccurring. Make sure to include who (health care
personnel) would be accountable at each step of the process.
Complete the Explanation column in Part 3 of the Adverse Event
template.
It is important to keep in mind that some processes require a checks
and balance system. You will need to determine if one of the steps
30. you are recommending would require a checks and balance step and
why it is necessary.
==============================================
HCA 375 Week 4 DQ 1 CQI Methodologies
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CQI Methodologies. Choose two of the CQI methodologies (PDSA,
Lean or SixSigma). How do these methodologies utilize data? Discuss
the significance of the collection and analysis of data in CQI
processes.
==============================================
HCA 375 Week 4 DQ 2 Joint CommissionStandards
and Processes
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Joint Commission Standards and Processes. Health care Providers
may volunteer to be accredited by an external body. The Centers of
Medicare and Medicaid provide an updated list of approved
accrediting organizations. For this discussion, we are focusing on the
acute care hospital. Below are fourteen of the categories in The Joint
Commission Standards Manual and accreditation process topics. The
31. topics for this discussion are assigned by students’ last names. See the
chart below for your assigned topic.
For your assigned topic, you will need to access The Joint
Commission Standards Manual and The Joint Commission’s
publication The Source. To access this information follow the steps
below:
From the homepage of the Ashford University library, click on Find
Articles & More in the purple bar near the top of the page. Next, take
the following steps:
· Click on Databases by Subject
· Click on Health & Medicine
· Click on Joint Commission E-dition for the Standards manual.
Review the standard assigned to you.
· Next, go back to Health & Medicine in the AU Library. Then
click on Joint Commission The Source link located just below the
Joint Commission E-dition link. Do not access The Source via the
Joint Commission E-dition link or it will ask you to pay a fee.
· Select two journal articles from The Source that were published
within the past 5-8 years pertaining to your assigned topic. For each
article, you will need to download the article. Select the blue box with
an arrow.
· Identify and summarize the two articles chosen. Your response
should reflect the standard, how it is utilized and why it is important
in health care, any best practice mentioned, summary of any forms or
template shared and any other information that surprised you.
==============================================
HCA 375 Week 4 Quiz (2 Set)
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HCA 375 Week 4 Quiz (2 Set)
Grade Details - All Questions
Question 1. Kaizen event would be characterized by all of
the following EXCEPT
Question 2. Which of the following statements is TRUE
about the difference between Six Sigma and Lean Theory quality
improvement methodologies?
Question 3. Two popular methodologies to improve health
care are
Question 4. In using the steps of the DMAIC process,
which would be an example of Analyze?
Question 5. Lean consists of five basic steps. Which one is
NOT one of the steps of Lean?
Question 6. An example of Lean’s poka-yoke is all
EXCEPT
33. Question 7. What is meant by the Lean Theory term
jikoda?
Question 8. What is meant by the empirical rule used in Six
Sigma?
Question 9. The Lean Theory was derived from what well-
known company and adapted to health care?
Question 10. The idea of quality improvement originated in
what industry?
Question 11. In what decade did the health care industry
start to adopt quality improvement methodologies?
Question 12. One of the purposes that a hospital may want to
consider the financial metric in a CQI process is
Question 13. Under which step in DMAIC would you
understand the process and its performance?
Question 14. Gemba is a Lean Theory term, which can be
defined as
Question 15. Kaizen is referred to as
Grade Details - All Questions
34. Question 1. What is meant by the empirical rule used in Six
Sigma?
Question 2. All of the following would be an example that
would align with the major goal of the United States health care
system EXCEPT
Question 3. One of the purposes that a hospital may want to
consider the financial metric in a CQI process is
Question 4. The five S’s of Lean (Seiri, Seiton, Seiso,
Seiketsu, Shitsuke) describe the importance of a neat, clean,
organized, and clutter free work environment. Which would be an
example of clean off your desk at the end of the day?
Question 5. One of the earliest documented uses of Six
Sigma was to
Question 6. An example of Lean’s poka-yoke is all
EXCEPT
Question 7. Which is considered the hybrid model for
improvement methodologies?
Question 8. An example of a customer-oriented metrics is
35. Question 9. What is meant by parallel-meso structures?
Question 10. In what decade did the health care industry
start to adopt quality improvement methodologies?
Question 11. Which is a true statement about any quality
improvement process?
Question 12. Which of the following is a true statement
about health care in the United States?
Question 13. The Six Sigma improvement methodology has
5 key features. Which of the following is NOT one of them?
Question 14. Under which step in DMAIC would you
understand the process and its performance?
Question 15. The acronym DMAIC is related to which CQI
methodology
==============================================
HCA 375 Week 5 DQ 1 Communication and
Teamwork
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Communication and Teamwork. After completing this week’s
reading, you have learned that teamwork is an essential part of
Continuous Quality Improvement (CQI) and healthcare delivery.
Healthcare professional roles include physicians, nurses, diagnostics
(laboratory ) and radiology staff, hospital administrators, patient
registration, pharmacists, and triage staff, etc. Each role has its own
contribution to ensuring the delivery of quality care.
In your opinion, discuss two of the roles listed above and their role in
the delivery of quality care. Identify two professional responsibilities
of the chosen roles, and link them to the quality improvement process
of improving patient wait times in the Emergency Room. Include
communication techniques this role would utilize to assist in
improving patient wait times to the CQI team or staff.
==============================================