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HCS 451 Week 1 Discussion Question 1
HCS 451 week 1 Individual Assignment Overview of Risk
Management and Quality Management in Health Care Worksheet
HCS 451 week 2 Individual Assignment Risk Management
Assessment Summary
HCS 451 Week 3 Individual Assignment Quality Management
Assessment Summary
HCS 451 week 4 Team Assignment Organizational Performance
Management Table and Paper

HCS 451 week 5 Team Assignment Tools and Decision Making for
Ongoing Performance Management Presentation
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HCS 451 Week 1 Assignment Continuous Quality
Improvement Timeline (2 Sheet)
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This Tutorial contains 2 Set of Answers for this Sheet
Complete the Continuous Quality Improvement Timeline worksheet
to create a timeline in which you explain the evolution of continuous
quality improvement in health care.
Click on the Assignment Files tab to submit your worksheet.
Research 4 to 5 events that have influenced changes in quality
improvement and complete the timeline below by listing each event
and writing a 75- to 175-word summary discussing each event and its
effect on quality improvement in health care.
Cite at least 3 peer-reviewed, scholarly, or similar references and
your textbook to support your information.
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As we get started this week, we need to talk about the
implementation of quality management and risk management
programs in health care. Elaborate on how leadership in your
organization supports the implementation of quality management or
risk management programs. What seems to be effective or
ineffective? What would you recommend to increase leadership
support or involvement in these programs in your organization?
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Why is risk management important in organizations? What benefits
are gained by implementing a risk management program? Describe
challanges you see in obtaining buy-in and support from staff? What
are the barriers in implementing a risk management program? What
would you recommend to help overcome these barriers?
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HCS 451 Week 1 Individual Assignment Overview of Risk
Management and Quality Management in Health Care
Worksheet
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Individual Assignment: Overview of Risk Management and Quality
Management in Health Care Worksheet
· Resource: Overview of Risk Management and Quality
Management in Health Care Worksheet Grading Criteria
· Conduct research to provide you with an introduction to the
health care disciplines of risk management and quality management
and their roles in and influences on organizational performance.
· Complete the University of Phoenix Material: Overview of
Risk Management and Quality Management in Health Care
Worksheet located on the student website.
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HCS 451 Week 2 Assignment Quality Dimensions and
Measures Table
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Complete the Quality Dimensions and Measures Table Worksheet.
Click the Assignment Files tab to submit your worksheet.
Quality Dimension and Measures Table
Open your web browser and research the six dimensions identified by
the Institute of Medicine (IOM) that are used to measure high-quality
care.

Complete the table below by idenfiying the dimension, describing its
purpose, and providing a measurement example.
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What are the concepts of quality management that you have observed
in your organization or previous organization? Describe each.
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Review the following broad definition of health care quality and
answer the questions that follow:
Health care quality occurs when:
patients can access a continuum of appropriate care and service in a
timely manner,

patients are educated and actively participate in the planning and
delivery of their care and service,
clinical outcomes are achieved with excellence,
patients achieve their care goals and optimum quality of life,
patient satisfaction outcomes are delivered with human dignity and
compassion,
staff satisfaction outcomes reflect pride of achievement, and
cost/utilization outcomes demonstrate social responsibility.
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HCS 451 Week 2 Individual Assignment Risk
Management Assessment Summary
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1. Individual Assignment: Risk Management Assessment
Summary
Leaders in a health care organization have identified risk management
as an opportunity for improvement for the upcoming year. The
organization has hired you as a consultant to help assess the
organization’s current status and define the future plan for addressing
risks.
· Resource: Risk Management Assessment Summary Grading
Criteria and Sample Executive Summary located in the Center for
Writing Excellence

o Navigate to the Center for Writing Excellence in the University
Library.
o Under Writing Resources, click Tutorials & Guides.
o Under Samples, click Sample Executive Summary.
· Select an organization type in the health care industry as the
basis for this assignment. The organization may be your employer or
a health care organization of particular interest to you. Types of health
care organizations include, but are not limited to, the following:
o Hospital, nursing facility, physician office, emergency medical
services, managed care organization, home health care, community
health department or provider, pharmacy, laboratory, drug
manufacturer, medical device manufacturer, durable medical
equipment supplier, and electronic medical records software suppliers
· Research the key concepts of risk management in health care
and the factors that influence risk management for your chosen type
of organization.
· Write a 1,050- to 1,400-word executive summary in which you
complete the following:
o Describe the purpose of risk management in health care
organizations in general and in your chosen organization in particular.
o Explain key steps this organization may take to identify and
manage their risks.
o Identify three typical or actual risks in your chosen organization.
Describe how each risk might negatively affect your organization and
its stakeholders.
o Summarize the types of education, training, or policies that would
help this type of organization mitigate these risks.
· Include at least four sources, two from the University Library
and two from either the course textbooks or this week’s Electronic

Reserve Readings. Prepare a reference list of all resources and
websites used in your research.
· Format the executive summary and reference list consistent
with APA guidelines.
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HCS 451 Week 3 Assignment Quality Dimensions and
Measures Table Paper (2 Papers)
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This Tutorial contains 2 Papers
HCS 451 Week 3 Assignment Quality Dimensions and Measures
Table Paper
As a team consider the following scenario:
On December 7, 2000, the Cincinnati OSHA Office heard through
media and police reports that there were two deaths at a nursing home
in Ohio. OSHA determined that the FDA should take a lead role in
performing an investigation.
Since the nursing home had many residents who had unhealthy
respiratory systems, the nursing home routinely ordered and received
tanks that contained pure oxygen. During one delivery, the supplier
mistakenly delivered one tank of pure nitrogen in addition to the three
tanks of pure oxygen that had been ordered. The nitrogen tank had
both an oxygen and nitrogen label. An employee at the nursing home
connected the nitrogen tank to the nursing home's oxygen delivery
system. This event caused two nursing home residents to die, and
three additional nursing home residents were admitted to hospitals in

critical condition. Within the following month, two of these three
additional residents also died, bringing the total death toll to four.
(Based on accident # 837914 from www.osha.gov)
Write a 1,050- to 1,400-word paper in which your team compares the
Normal Accident Theory to the Culture of Safety model.
Include the following in your paper:
 Explain what factors can play a role in organizational accidents
similar to the one highlighted in the scenario:
o How organizational processes give rise to potential
failures?
o How can certain conditions influence errors and violations
within the workplace? (e.g., operating room, pharmacy,
intensive care unit)
o The errors and violations committed by "sharp end"
individuals.
o How the breaching of defenses or safeguards affect these
accidents?
 Explain why the FDA, not OSHA, was responsible for
investigating this case.
 Explain how the Culture of Safety model could have been
applied to reduce risk in this scenario.
 Explain the five general principles used in the Culture of Safety
model.
 Explain actions that could have been taken to manage risk by
applying each of the five general principles used in the Culture
of Safety model to this scenario.
Format your paper according to APA guidelines.
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Which components of performance-management systems do you
think are most important and least impor
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Consider the decision-making process for risk management and
quality management and answer the following questions:
1. Which step in the decision-making process do you think is most
underutilized or difficult to complete? What would you do to change
it or make it easier?
2. What information would you say is most overlooked when
making risk - and quality-management decisions? What do you think
is the cause of this? How would you remedy it?
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HCS 451 Week 3 Individual Assignment Quality
Management Assessment Summary
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1. Individual Assignment: Quality Management Assessment
Summary
Use the same organization type you selected for the Risk
Management Assessment Summary in Week Two. Your role as a
consultant continues as you relate risk management policies and
practices to quality management. You must summarize a plan for the
organization’s leadership that will serve as the foundation for
developing a quality management program description for the
organization.
· Resource: Quality Management Assessment Summary Grading
Criteria
· Research key concepts of quality management in health care,
factors that influence quality outcomes, and the relationship between
risk management and quality management.
· Write a 1,400- to 1,750-word executive summary in which you
complete the following:
o Describe the purpose of quality management in health care
organizations in general and in your chosen organization type in
particular.
o Explain three to five key concepts of quality management.
Comment briefly on why there are so many other names and terms
used to describe quality management—continuous quality
improvement, total quality management, performance management,
and performance improvement—and if these distinctions are
important. Explain the terminology your chosen organization type
uses and why your organization uses them.
o Identify at least three of the organization type’s typical long-term
goals and at least three typical short-term goals.

o Identify at least five factors—internal and external—that influence
quality outcomes in your chosen organization type and describe how
these factors might negatively affect quality outcomes in your
organization.
o Identify three to five fundamental quality-management policies
that should be implemented, how these relate to risk management, and
how they will influence health outcomes.
o Explain the relationship between risk management and quality
management in your chosen organization type and how these two
disciplines relate to performance management.
· Include at least four sources, two from the University Library
and two from either the course textbooks or this week’s Electronic
Reserve Readings. Prepare a list of all resources and websites used in
your research.
· Format the executive summary and reference list consistent
with APA guidelines.
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HCS 451 Week 4 Assignment Healtcare Organization
Presentation (2 PPT)
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This Tutorial contains Presentation on Dialysis Clinic, Laser Eye
Clinic
HCS 451 Healtcare Organization Presentation

Resources: Week Two individual assignment, Quality Dimensions
and Measures Table.
Research inpatient and ambulatory or ancillary health care
organizations.
Inpatient health care organizations:
Hospitals
Ambulatory or ancillary health care organizations:
Dialysis Clinic
Laser Eye Clinic
Pharmacy
As a team, select one inpatient health care organization and one
ambulatory or ancillary health care organization.
Create a 12- to 15-slide Microsoft® PowerPoint® presentation (the
title and reference slides do not count towards the total slide count)
with detailed speaker notes in which you compare each organization
and their quality management performance as an organization.
Include the following in your presentation:
 Describe each of the health care organizations selected.
 Explain how to develop improvement capability for
organizational performance.
o What resources are needed to develop improvement
capability?
o Identify metrics used by each organization to measure
each of the six dimensions of high quality discussed in the
Week Two Quality Dimensions and Measures Table
assignment.
o Describe similarities and differences between the metrics
of each organization.
o How do these metrics help develop improvement
capability for each organization?
o What quality improvement tools are available to help
develop improvement capability?
 Explain transformational improvement in relation to

o What transformational model(s) can be used to assist with
transformational improvement in relation to organizational
performance?
Format your presentation according to APA guidelines
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HCS 451 Week 4 Assignment Risk and Quality
Management Manual (2 Papers)
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HCS 451 Week 4 Assignment Risk and Quality Management Manual
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Consider the decision-making process for risk management and
quality management and answer the following questions:

1. Which step in the decision-making process do you think is most
underutilized or difficult to complete? What would you do to change
it or make it easier?
2. What information would you say is most overlooked when
making risk - and quality-management decisions? What do you think
is the cause of this? How would you remedy it?
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What tools would you most likely use when making risk- and quality-
management decisions? Explain your answer. What is about some
tools that might now work for you?
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HCS 451 Week 4 Team Assignment Organizational
Performance Management Table and Paper
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1. Learning Team Assignment: Organizational Performance
Management Table and Paper

Each Learning Team member must select a different type of health
care organization to study for the purpose of this group assignment.
You are encouraged to select a different type of organization from the
one chosen in the Weeks Two and Three assignments. Note that you
do not need to select a specific company. Group members compare
their chosen organizations to complete the table and paper.
Options include, but are not limited to, the following: hospital,
nursing facility, physician office, emergency medical services,
managed care organization, home health care, community health
department or provider, pharmacy, laboratory, drug manufacturer,
medical device manufacturer, durable medical equipment supplier,
and electronic medical records software supplier.
· Resource: Organizational Performance Management Table and
Paper Grading Criteria
· Conduct a group discussion in your Learning Team forum.
Address the following points:
o Summarize the type of health care organization you selected.
o Compare the main regulatory and accreditation standards that
apply to each type of organization and identify standards that apply
broadly to most or all types of health care organizations.
o Discuss the influence of regulatory and accreditation standards on
performance-management systems.
o Discuss how the performance-management systems affect risk
management and quality management in each type of organization.
o Identify key areas in the organization that will have direct
responsibility for carrying out the day-to-day responsibilities
associated with the regulations or standards.
o Identify other areas in the organization that will be indirectly
affected by the regulations or standards.

o Outline what oversight activities you could put in place to ensure
that the regulatory and accreditation requirements are being
implemented and are achieving the desired results.
· Collaborate to complete the University of Phoenix Material:
Organizational Performance Management Table located on the
student website.
· Collaborate to write a 1,400- to 1,750-word paper in which you
address the following points:
o Address the similarities and differences among the types of
organizations.
o Propose how each organization will monitor performance, achieve
regulatory and accreditation compliance, and improve overall
o Describe ways each organization will communicate with
leadership to ensure alignment of organizational goals and gain buy-in
from staff to achieve compliance with the standards and requirements
issued by regulatory and accreditation bodies.
o Determine how compliance with the regulations and development
of risk-management and quality-management systems for each type of
organization contribute to the organization’s overall performance-
management system.
· Include at least four sources, three from the University Library
and one from either the course textbooks or this week’s Electronic
Reserve Readings. Prepare a list of all resources used in your
research.
· Format the paper and reference list consistent with APA
guidelines. Include the Organizational Performance Management
Table as an appendix to the paper.
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HCS 451 Week 5 Assignment Signature Assignment Risk
and Quality Management Manual (2 Papers)
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Resources: Risk and Quality Management Tools Matrix
Imagine you are a quality leader for a health care organization and
have been asked to create a manual for new employees to introduce
the basic concepts of risk and quality management.
Part I:
Write a 1,750- to 2,100-word manual in which you address the
following:
 Explain basic concepts of quality improvement in the health
care industry
 Explain the concepts of risk management in the health care
industry
 Analyze the information needed for decision-making processes
in risk and quality management in the health care industry
 Explain challenges in making risk- and quality-management
decisions in the health care industry
Part II:
Within your manual, you must include a matrix in which you do the
following:
 Analyze the risk-and quality management tools used in the
health care industry.
 Consider the following when completing your matrix:
 What is the risk- and quality-management tool?
 What is the purpose of the tool?
 What are the advantages and disadvantages of the tool selected?

To assist you with the development of your matrix use the Risk and
Quality Management Tools Matrix located under student materials.
The matrix must be embedded within your training manual.
Format your manual according to APA guidelines.
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Review the scenario below and answer the questions that follow:
ABC Hospital is a small, privately owned community hospital. It has
been struggling to survive financially, as reimbursement rates have
declined and consumers are being drawn to the larger state-of-the-art
hospital facilities in urban areas that are perceived to have better
quality. ABC Hospital was built in 1960 and has been operating in the
same manner for many decades. The hospital meets legal and
regulatory requirements but has not kept pace with some of the newer
technologies and patient conveniences becoming more prevalent in
the health care industry.
o What strategies can the organization take to survive, improve its
performance, and compete with other hospitals over the next 5 years?
o What are some advantages or disadvantages of these strategies?
Provide specific examples to support your answers
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Review the scenario below and answer the questions that follow:
XYZ Health Department provides services to county residents.
Budget cuts have forced the department to cut back on some services
and lay off several staff, increasing the workload of other staff.
Morale among staff has declined, and county residents have
complained that they are not treated with dignity and respect and are
not receiving high quality care and service.
o What strategies can XYZ Health Department implement to
provide high quality care and services to the county residents and to
help increase customer satisfaction?
o How can these strategies help minimize risk and improve quality?
Provide specific examples to support your answers.
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HCS 451 Week 5 Team Assignment Tools and Decision
Making for Ongoing Performance Management
Presentation
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1. Learning Team Assignment: Tools and Decision Making for
Ongoing Performance Management Presentation

· Resource: Tools and Decision Making for Ongoing
Performance Management Presentation Grading Criteria
· Select one organization type from the various organizations
your Learning Team analyzed as part of your Week Four assignment
and build on your knowledge acquired from all previous assignments
to complete the final Learning Team presentation.
· Conduct research about decision-making processes in risk
management and quality management in health care, including the
following:
o Common problems encountered by your chosen organization type
o How to acquire relevant information required for decision making
o Common tools used to enhance decision making
o Challenges that may be encountered in making risk-management
and quality-management decisions
· Outline your organization’s decision-making processes that will
be used to address risk-management and quality-management issues.
A 1-page list of steps, a flow chart, or a decision tree format is
suggested. This information should be included in the Speaker’s
Notes.
· Complete the University of Phoenix Material: Tools and
Decision Making for Ongoing Performance Management Scenario
Worksheet located on the student website. Submit the worksheet to
your facilitator separately from the presentation materials.
· Create a 15- to 20-slide Microsoft® PowerPoint®
presentation, including detailed speaker notes
· Support your presentation with a minimum of six sources, four
from the University Library and two from either the course textbooks
or this week’s Electronic Reserve Readings. Prepare a list of all
resources used in your research.

· Include the following in your presentation:
o Decision-making process document
o Summary of how the scenario might apply to your chosen
organization
o Information needed and the most appropriate tools for responding
to the scenario
o Why the process, information, and tools were chosen and how they
should contribute to a response
o The decision your team made regarding the scenario and how you
reached your decision
o How any changes resulting from your decisions could be
disseminated and implemented in the organization
o An explanation of the concept of continuous quality management
in the health care industry
o Challenges your team faced in this project
o Reference list consistent with APA guidelines
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