This document contains a summary of Islam M. Hakem's personal and professional experience. It includes his place of birth, education history from Elminia University in Egypt, and training in programs like ICDL, SAP, and credit management. His professional experience spans from 2006 to the present in roles managing cash services, customer services, accounts receivable and payment, and recruitment. He is proficient in Arabic, English, Windows, Microsoft Office, and SAP systems. Hobbies include reading and sports.

1. Islam M. Hakem
PersonalData
Place of Birth :Egypt
Date of Birth :3 June1985
E-mail Address eslamhakem5@gmail.om
Mobile :0594186314
Number
Education
2005- 2006Elminia University
 Faculty of Arts Department of History
Training
 ICDL Training
 Sap Basics& Navigation (program)
 Credit Management with Sap (work shop)
 Dispute Management (work shop)
Responsibilities
2012-Upto Now" CashServices Department "Head Office"
Support " Headof Department"British Nationality"
 provide support to CSD And other Business Management
 Provide outstanding levels of customer service to both internal
and External Clients
 Ensure that the business managers get the Necessary
Support in performing their duties
 Building Relationships with clients, ROD ‘S, Branch Managers
and other departments Managers.
 Liaising with External Customers to Anticipate and respond
their Need.
 Producing Professional Documents/presentations Using
Microsoft Word, Excel And PowerPoint
 Organizing All Aspects Cash Operational Management
- Ensure That cash operation Information Is recorded Accurately
during report issuing
- Booking and liaising with venues , airlines and tickets
- Organizing Department Logistics
- Issuing all paperwork needed from relative Depts.
- Updating Management with timely information
- Communication with Operational Network

2.  Project Management and programme / event scheduling for all
cash programmes
 Answering and transferring internal and external phone calls –
taking accurate messages and passing them on in a timely way
 Any other duties of a similar level and nature as may be
required by the business
 Adhere to all company policies , procedures and business
ethics codes
 Maintain up to date and accurate management information
 Collected collection Data from regions , project Managers And
Other Ops
 Drafting & Issuing company notices
 Absence Management Reports
 Friday Incentive & Remote Incentive Analyzing
 Consolidated all cash revenue and raise to finance
 Consolidated all cash revenue and raise to finance
 Building Relationships with clients, ROD ‘S, Branch Managers
and other departments Managers.
Responsibilities
2010-2012 Al majal Service Master (Saudi Arabian Airlines)
kingAbdulAziz Airport(CustomerServices)
1- Secretary Manger of Customer Services
 Perform Daily Secretarial Duties
 Receiving Daily Operation File of Airport
 Prepare Reports of Important Action
 Prepare letters And Drafting and Sending
 Checking Daily Email of Manger (CSV( and Follow up it
Responsibilities
2008-2010Almajal Service Master(SaudiArabianAirlines)
TechnicalServices(AccountReceivable)
 Receiving And Auditing Job Tickets From Cost Center
 Registering job tickets in finance system (SAP)
 Issue Invoices For Customers
 Reconcile Customer Outstanding and Prepare Report
 Match the Report with Balance in Finance System (SAP(
 Account Receivable Manger Acting(August &September 2009)

3. Responsibilities 2007-2008Almajal Service Master(SaudiArabianAirlines)
TechnicalServices(AccountPayment)
 Receiving Invoices From Vendors to Saudi Airline
 Registering Invoices in Finance System for Matching with
Purchases Order
 Attach Copy of Check with Cash Receipt
 Preparing Bank Transfer Authorities for wire Transfer of
Payments
Responsibilities
2006-2007Elite forHR&RECRUITMENT
SECRETARY
 Perform Daily Secretarial Duties
 Coordinate and Arrange Meeting Between Customer
and Candidates
 Make Reports on Selected Candidates for Follow–up
 Handling of All Telephone Calls From Customer And
Selected Candidates
Language
Arabic: MotherLanguage
English:very good Institute of language)
Computerskills
Windows- word- Excel- Power Point- Access(from the
International Institute for Computer and language& sap system)
Hobbies Reading & Sport