Haricharan Hegde is an experienced IT professional with over 12 years of experience implementing Dell, Microsoft, and VMware solutions. He has various technical certifications including VMware VSphere, Microsoft MCP, and Dell certifications. Currently he works as a Support Manager at Key Information Technology in Dubai, where he oversees Dell support engineers and manages projects. Previously he has implemented virtualization, storage, and backup solutions for various companies in roles such as Senior Product Specialist and Senior Customer Support Engineer.

1. HARICHARAN HEGDE
(M) +971-50-3782225 Email ID: hedge.charan@gmail.com
Profile Summary
A competent IT Professional with a Degree in Engineering & 12 Years of rich working experience in
Microsoft Window products and Dell Products & Projects Implementations involving Dell, Microsoft &
Vmware solution.Provenrecordof performance excellence atall positions.
Professional Certification
• VMware VSphere 5.5 DCV
• MicrosoftCertifiedProfessional ( MCP2012)
• Dell Certified System Expert (DCSE) – PowerEdge Server, Powervault Storage, EqualLogic and
CompellentStorage products.
• VeritasBackupexecandEndpointProtectionproducts.
• CertifiedonArcUDP backupproducts.
• VeeamBackupsolution
Education
Bachelors NMAMIT Nitte,Mangalore University 2000
ClassXII(HSE) Canara PU College,Mangalore 1996
ClassX (SSLC) Canara HighSchool , Mangalore 1994
Skills
CustomerManagement
• Go-Live supportforcustomers
• Manage CustomerexpectationsforStandarddevelopment
• Demosto ConsultantsandCustomers
Organizational Management
• Team Motivation
• Coachingand Mentoringnewteammembers
• Up skillingthe team
• Drive Teamretrospective forbetterteamproductivity
Technical Skill:
• WindowsDirectory service
Implementing,Configuringandmanagingthe MicrosoftWindows2008/2012 DirectoryServices
SettingupActive Directory(ADS),DNS,DHCPandAD site Services

2. Creationof OUs, DistributionGroupsandusers.
Managing users,groups,DiskquotasandFile systems.
• Installing,Configuring,Managing& TroubleshootingMicrosoftExchange 2007/2010/2013.
• Backup Solution
Arcserve UDPProducts
SymantecBackupexec
VeeamBackup
Appassure Backup
• Dell Server & MD SeriesStorage Products
• Dell Fiberand ISCSIstorage Storage product.
EqualLogicPSArray
CompellentStorage Products.
• CX & AX seriesEMCproducts
• Dell M1000E ,VRTXand FX seriesof ConvergedDell Blade Chassissolutions
• VirtualizationProducts
Implementationof VMware VSphere 5/6andwindows2012 MicrosoftHypervisor.
• Knowledge OnDell and Layer 2/3 Switch Products
Dell NetworkSseries,N seriesSwitchProducts
Dell FTOSMXL Blade chassisSwitch Configuration
Brocade San switchImplementation
Soft Skill:
• Good Presentationandcommunicationskills
• Self-Motivated
• AttentiontoDetail
• Fast Learner
Experience:
Company-KeyInformationTechnology,LLC.Dubai.(2004-Present)
SupportManager -Dell Pro Support andEnterprise (2014-Present)
• AssignDailyDell enterpriseandClientProsupport toEngineers
• Reportingthe Dailycallsandmaintainingthe SLA.
• Monitoringthe OngoingandCompletedcallsandEscalation.
• ReviewPerformance of engineersandexecutingthe developmentplan.
• Coordinate withProjectsandexecutethe Projects.
• Provide the ProjectcompletionReport.
• To Provide the YearlyDepartmentBudgetaryreportforthe Management.
Senior ProductSpecialist-Enterprise/ProjectsDivision(2010-2014)
Work Experience andSome Project handled
GEMS EDUCATION

3. • ImplementationM1000E Blade solutionwithCompellentstorage.
• Implementationof HyperV SolutionwithEquallogicandcompellentScv2020 storage.
• ConfigurationDellS5000 seriesnetworkswitches.
Starwood Hotels
• Dell VRTXconvergedSolutionwithdell Mseriesblade servers for VMWARE 5.5 /6 solution.
• Implementation of Vmware /vcenter6clustersolution.
Habtoor Group
• ImplementationDell FXseriesConvergedsolutionwithFcseriesserversandMDseriesstorage.
• ImplementationHyperV Virtualizationwith4node cluster.
YAS Mall
• CCTV Projectfor Yas Mall .Dell Storage Implementationl forCCTV projectwithMore than5 PB
data Capacity.
• Configurationof Dell MD36XX seriesstorage solutionforthe Data Recording.
Obayashi Ltd
• Implementationof Vmware Vcenter5clustersolutionhostingall the tier1and tier2
application.
• Exchange Migrationfromexchange 2010 to exchange 2013.
AJMANBANK
• Implementationof Dell M1000e solutionwithForce10MXL switchas networkswitch.
Senior CustomerSupportEngineer-Enterprise (2007-2011)
• Workedas on fieldSupportengineerforDell Enterprise Products.
• Diagnose andProvide solutionforthe Dell enterpriseproducts.
• Provide BreakFix supportforServers,storage andBackupProducts.
• Workedas 24x7 supportEngineer
• As Dell certifiedTechnician,toattendthe Dell serverandstorage issue asperDell SLA.Andto
troubleshootandreplace the partsasrequired.
• To Dispatch24x7, 4 Hrs. MissionCritical call LoggedbyDell andachieve Timelysupportand
Resolutionof the same.
CustomerSupport Engineer-Client(2004-2006)
• Workedas supportengineerforDell Clientsupport.

4. • On fieldengineerfortechnical andhardware supportforendcustomers
• ResidentITengineerforSome of Global CompanyAbraaj Capital,FordLtd, Xerox ME andVolvo.
Company-MudraElectronicsLtd,Delhi (2002-2003)
Hardware/ JuniorNetworkingEngineer
• DesktopandClientSupport
• End customerHardware Technical resolution.
• Upgrade of more than 200 Compaqhardware inGovernmentEntity.
• Supervisingthe Dailycablingactivitiesandreporting.
• PlanningandImplementingthe Passivecomponentand structuredCabling
• Avayaactive ComponentImplementationwithmore Than1000 Points.
• Upgrade of more than 200 Compaqhardware inGovernmentEntity.
Additional Information& Interests
• Singing
• Reading
• Cricket