Hansab at "Food retail innovations" conference 2017
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Rise Vilnius together with Pricer.Lt organized the "Food retail innovations" Conference 2017 to discuss topics on: · New food retail trends and experts’ insights; · Omnichannel retailing; · How to know and understand your customers and offer the right proposal? · New food retail technologies and concepts; · Transparent pricing: Challenges and Opportunities · Discussion panel – Food retail: the need for innovations, the speed of changes implementation and main obstacles, future development directions. Conference speakers: · Tomas Bazys, „Maxima LT“, Director of IT Maintenance Department · Donatas Jankauskas, HANSAB, Head of Financial solutions group · Povilas Kepalavičius, StrongPoint Baltics, Head of smart store solutions · Audrius Ramoska, RetailEYE, Founder and CEO · Odeta Isevičiūtė, Dealoyal, Co-Founder · Arūnas Vizickas, Pricer.lt, Founder and CEO
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Hansab at "Food retail innovations" conference 2017
- 1. Retail trends viewed by Hansab
- 5. “Consumers are not only kings, they are God!” “THE EMPOWERED CONSUMER”
- 6. The retail store have not changed so much during the last 100 years… … but the consumers have! “THE EMPOWERED CONSUMER”
- 7. Today it’s crucial to follow, understand and to serve the Digital Consumer. “THE EMPOWERED CONSUMER”
- 8. "Know who I am, and what I like, then have it ready anywhere I want it" - customer expectations “THE EMPOWERED CONSUMER”
- 9. Guiding the customer “THE EMPOWERED CONSUMER”
- 10. “THE EMPOWERED CONSUMER” the Star of the show
- 11. “THE EMPOWERED CONSUMER” #retailtrender Consumer sharing economy - Initiated by consumers
- 12. “Does offline even exist anymore?” 2
- 13. Seamless shopping experience Omnichannel Digital commerce Seamless shopping Frictionless commerce Unified commerce “DOES OFFLINE EVEN EXIST ANYMORE?”
- 14. “The age of multi-channel is over. The only channel is customer” “DOES OFFLINE EVEN EXIST ANYMORE?” Sir Charlie Maysfield, vd John Lewis and Waitrose , UK:
- 15. Treat brick & mortar in same way as digital business “DOES OFFLINE EVEN EXIST ANYMORE?”
- 16. “DOES OFFLINE EVEN EXIST ANYMORE?” Engage the staff in the Digital Era
- 17. Technology simplifies for the Store staff “DOES OFFLINE EVEN EXIST ANYMORE?”
- 18. 2 or 3 customers at Disney Concept Store use Smart Phones while visiting the Stores “DOES OFFLINE EVEN EXIST ANYMORE?”
- 19. In Home Depots Stores consumers can use an App to be guided to identify the correct Nut, to get the product name and to identify where to find it in the Store. “DOES OFFLINE EVEN EXIST ANYMORE?”
- 20. “DOES OFFLINE EVEN EXIST ANYMORE?”
- 21. “Shopping experience is everything” 3
- 22. The shopping experience is key... ...both for consumers and retailers “SHOPPING EXPERIENCE IS EVERYTHING”
- 23. http://uk.businessinsider.com/ralph-lauren-interactive-mirrors-2015-11?r=US&IR=T Ralph Lauren’s interactive mirror “SHOPPING EXPERIENCE IS EVERYTHING”
- 24. Café - Ralph Lauren’s “SHOPPING EXPERIENCE IS EVERYTHING”
- 25. Coffe + Clothes “SHOPPING EXPERIENCE IS EVERYTHING”
- 26. Design your own flower pot gift “SHOPPING EXPERIENCE IS EVERYTHING”
- 27. … or decorative stickersSmile for a free sample... “SHOPPING EXPERIENCE IS EVERYTHING”
- 28. Physical “Instagram” in the shop windows “SHOPPING EXPERIENCE IS EVERYTHING”
- 29. “SHOPPING EXPERIENCE IS EVERYTHING” Adventurous pop-up Stores
- 30. 160 millions users! “SHOPPING EXPERIENCE IS EVERYTHING”
- 31. “Any way & anywhere they want it” 4
- 32. “ANY WAY AND ANY WHERE” Reduced Stores visits is a global challenge
- 33. Bloomingdales target: 25 %of total sales “ANY WAY AND ANY WHERE”
- 34. Any where “ANY WAY AND ANY WHERE”
- 35. Any way “ANY WAY AND ANY WHERE”
- 36. New players - New solutions “ANY WAY AND ANY WHERE”
- 38. Bilder fr Thomas kommer Millenials born 1982 - 2000 Connected Impatient Not loyal Sceptical Concious Trendsetter Selfconfident Educated “MILLENNIAL MAGNETISM”
- 39. Social media, social media, social media “MILLENNIAL MAGNETISM”
- 42. A place where you hang around “MILLENNIAL MAGNETISM”
- 44. Customer group that avoid the store “MILLENNIAL MAGNETISM”
- 45. Same demand – New technology 1966 2016 Open 24/7 “MILLENNIAL MAGNETISM”
- 47. “EXPONENTIAL TECHNOLOGY” The technology has exponential development The “digitized future” is allready here
- 49. The digitized Coop-Italy “EXPONENTIAL TECHNOLOGY”
- 52. Robots are not science fiction “EXPONENTIAL TECHNOLOGY”
- 53. “It is HOW the consumer choose to use new technology that change the rules for retailing, not the digitizing itself “EXPONENTIAL TECHNOLOGY” Technology = enabler
- 54. The consumer love new devices “EXPONENTIAL TECHNOLOGY”
- 55. Conclusions...
- 56. Impatient consumers Technology The empowered consumer Shopping Experience Physical and digital commerce Millennials - The demanding generation Understand, predict and be available everywhere for the customer Flexible deliveries “In 1 hour” The “digital futuere” is allready here Fullfill expectations, Exceed Expectations, Surprise The customer is The only channel Creates new business opportunities and models
- 58. “There is no such thing as a digital strategy anymore. Just a strategy in a digital world”
- 59. Thank You!