Johannes Robier is an expert in usability, user experience, and customer experience. He has over 10 years of experience in the field and holds several certifications including Certified Professional for Usability and User Experience. As a professional speaker, his talks focus on sharing stories and lessons around UX models, product development, and management decisions to help people optimize their products and experiences. He aims to engage audiences and get them thinking about usability in an emotional and problem-solving way. Some of the companies and organizations he has worked with or spoken for include AVL, IDEO, and various universities.

1. Johannes Robier
Professional Speaker
CX idealist & UX engineer
Austria | Graz
Usability, UX &
Customer Experience
Professional
Certified Professional for Usability and User Experience (CPUX) – F (2013)
Certified Manager for Design Thinking (2014-USA)
Certified Consultant for Customer Experience Management (2007-USA)
Leading for Creativity - IDEO (2016-USA)
Motion is my life

2. Johannes Robier
Motion shapes his life!
Speaker Johannes Robier refers especially to the spirit through
his joy - to create something new or to bring a little further!
He designs, constructs and develops to his clients as long he is
really happy. His primarily goal is - not to stand still in life!
What he moves:
• National UX company with more than 40 customers
• Founded and organizes internation UX congress
• Wrote personal development books for youth and adults
• Developed a huge networking plattform in industry

3. Profession
• Usability & customer insights
• customer innovation management
• User Experience
Education / Certifications
• Certified Professional for Usability and User Experience (CPUX) – F
• Certified Manager for Design Thinking
• Certified Consultant for Customer Experience Management
Academic / Research organisations:
University of applied science – FH TEHCHNIKUM VIENNA
University of applied science – FH JOANNEUM
Economic Organisationen
• Organisation of industrial commerce
• economic chamber of styria
• Automotive cluster styria
Speaking Profil

4. My speaking approach
It is my approach to engage people to optimize their
products for a better and worry free world.
I am telling stories about UX models, about product
development, about management decisicons. They are
emotional. They are problemsolving. They are exciting. But
most of all,
,,, they make people think about usability.
I am speaking multi-sensual. That means I show the newest
technology, practical examples, live previews with words,
hands, media, and games
...it is by-passing the brain, and touches the emotional
areas.
I connect with my audience…
I am asking questions, Give them choices, give them trust and
high regard
… because we are all the same in the eyes of UX..
My mantra:
UX is the reason to believe!

5. Speeches
“The Needs Innovation Model”
2014 HCI in Los Angeles
“Customer Experience Management”
2014 External lecturer at Campus02 – Marketing
„User Experience – the customer as innovator“
2014 Forum Innovation
Between Operating Instructions Product Development
& Marketing“
2013 GUI & Design Germany
„What AVL products can learn from a baby buggy“
2012 Company speech at AVL Graz
„How CRM could be an experience“
2012 CRM FORUM Austria -
„How to optimize CMS“
2011 Workshop at CMS Group Europe
External lecturere for Service Design
2010 FH Campus02 für IT Marketing

6. Target Groups
• Customer Innovation
• Needs Innovation Model
• Usability
Product- &
Innovationsmanager
Service
Management
• Softwareoptimierung
• Usability & UX
• Service Management
Quality- &
Processmanager
• Customer Experience
• Needs Innovation Model
• CX Innovation
Marketing
Management
• Co-Creation
• Design Thinking
• Service Design Model

7. University teaching
Advertising
academy
Institut for Service
Engineering
Institut for UX
Management
Institut for Information
Design
UX Innovation
Usability &
Service Design
Design Management
UX in eCommerce

8. Berlin
Zürich
Graz
Los Angeles
Vienna
Frankfurt

9. Design Thinking Innovations
Copyright by Hannes Robier

10. UX & Design Thinking Tools
Copyright by Hannes Robier

11. Customer Journey Mapping

12. Success Story with Design Thinking

13. Johannes Robier
Contact
Johannes Robier
CEO @ youspi
President @ LabX
youspi
office@youspi.com
www.youspi.com
www.worldusabilitycongress.com