Samantha Quiñones gave a talk on hacking the human interface at Laracon US in August 2015. She discussed key topics like leadership, empathy, listening, conflict, and identity. She emphasized that empathy is key to understanding people, as humans are individually complex with different biases, identities, experiences and philosophies. Good leaders earn authority through empathy and taking others to places they need to be. Diversity provides powerful benefits by bringing different perspectives from a variety of backgrounds and experiences. Empathy is a choice to help others by accepting, sharing burdens, and seeing people rather than problems.
The document provides an overview of a presentation on Nonviolent Communication (NVC). It discusses key concepts of NVC including understanding universal human needs and focusing on empathetic listening. It also describes how NVC differs from other approaches through its emphasis on identifying feelings and needs rather than solutions. The presentation demonstrates NVC through role-plays and discusses applying its steps of observing facts, identifying feelings and needs, and making requests to resolve conflicts nonviolently.
This document discusses individual liberty and freedom of choice. It argues that a belief in individual freedom and choice means supporting minimal government intervention and regulation, low taxes, and free markets. It asserts that these principles align with conservatism, not modern liberalism, which it claims believes in "big-mommy collectivism" and voluntary slavery through government overreach. The document concludes that if you value individual freedom and choice to direct your own life, then you should identify as a conservative, not a liberal.
PHP puede instalarse en diferentes sistemas operativos y depende del servidor web utilizado. Existen diversas herramientas para facilitar su instalación e IDEs para desarrollo aunque no siempre la opción más compleja es la mejor. Los frameworks, CMS y ambientes de desarrollo deben escogerse en base a los requerimientos del proyecto.
Este documento presenta una introducción a Laravel, un popular framework PHP de código abierto para el desarrollo rápido de aplicaciones web. Explica qué es Laravel, sus características, ventajas y filosofía. También cubre conceptos fundamentales como MVC, Eloquent ORM, migraciones, seeders, controladores, rutas y vistas. Finalmente, describe los pasos para configurar un entorno de desarrollo local con Laravel.
Introducción a Laravel 5, un framework PHP para artesanos web.
Características generales, ventajas comparativas y algunos ejemplos de cómo éste framework te ayuda a desarrollar aplicaciones web de forma rápida y segura.
The document provides an overview of installing PHP on Windows systems. It discusses choosing between the Windows InstallShield method (for beginners) or manual binary installation. The InstallShield process is demonstrated step-by-step using IIS as an example, covering downloading, choosing options, file extensions, and testing. The manual method requires copying files, setting permissions, and configuring the web server by adding application mappings in IIS. Examples demonstrate including header and footer files to create templates.
TEDx events are independently organized local events that bring people together to share ideas in the spirit of TED's mission of spreading ideas. The TEDx program provides guidelines for organizing these events including obtaining a license, choosing a theme, finding speakers, promoting the event, livestreaming options, and reporting back to TED. Organizers are responsible for following TED's guidelines to ensure a quality experience for participants.
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
The document provides an overview of a presentation on Nonviolent Communication (NVC). It discusses key concepts of NVC including understanding universal human needs and focusing on empathetic listening. It also describes how NVC differs from other approaches through its emphasis on identifying feelings and needs rather than solutions. The presentation demonstrates NVC through role-plays and discusses applying its steps of observing facts, identifying feelings and needs, and making requests to resolve conflicts nonviolently.
This document discusses individual liberty and freedom of choice. It argues that a belief in individual freedom and choice means supporting minimal government intervention and regulation, low taxes, and free markets. It asserts that these principles align with conservatism, not modern liberalism, which it claims believes in "big-mommy collectivism" and voluntary slavery through government overreach. The document concludes that if you value individual freedom and choice to direct your own life, then you should identify as a conservative, not a liberal.
PHP puede instalarse en diferentes sistemas operativos y depende del servidor web utilizado. Existen diversas herramientas para facilitar su instalación e IDEs para desarrollo aunque no siempre la opción más compleja es la mejor. Los frameworks, CMS y ambientes de desarrollo deben escogerse en base a los requerimientos del proyecto.
Este documento presenta una introducción a Laravel, un popular framework PHP de código abierto para el desarrollo rápido de aplicaciones web. Explica qué es Laravel, sus características, ventajas y filosofía. También cubre conceptos fundamentales como MVC, Eloquent ORM, migraciones, seeders, controladores, rutas y vistas. Finalmente, describe los pasos para configurar un entorno de desarrollo local con Laravel.
Introducción a Laravel 5, un framework PHP para artesanos web.
Características generales, ventajas comparativas y algunos ejemplos de cómo éste framework te ayuda a desarrollar aplicaciones web de forma rápida y segura.
The document provides an overview of installing PHP on Windows systems. It discusses choosing between the Windows InstallShield method (for beginners) or manual binary installation. The InstallShield process is demonstrated step-by-step using IIS as an example, covering downloading, choosing options, file extensions, and testing. The manual method requires copying files, setting permissions, and configuring the web server by adding application mappings in IIS. Examples demonstrate including header and footer files to create templates.
TEDx events are independently organized local events that bring people together to share ideas in the spirit of TED's mission of spreading ideas. The TEDx program provides guidelines for organizing these events including obtaining a license, choosing a theme, finding speakers, promoting the event, livestreaming options, and reporting back to TED. Organizers are responsible for following TED's guidelines to ensure a quality experience for participants.
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
This document provides information on healthy communication styles and conflict resolution. It discusses assertive, aggressive, and passive communication styles. Assertiveness is described as the most effective style, where one stands up for their rights while respecting others. Aggressive communication involves manipulation, while passive avoids confrontation. Constructive communication techniques like "I" messages, clarity, reflective listening, and respect are outlined. Destructive techniques like blaming and name-calling are also defined. The document promotes resolving conflicts through collaboration and finding win-win solutions.
Air Pollution Causes Effects And Solutions EssayMary Drinkwine
The document provides steps for requesting writing assistance from HelpWriting.net:
1. Create an account by providing a password and email.
2. Complete a 10-minute order form with instructions, sources, and deadline. Attach sample work to imitate writing style.
3. Review bids from writers for the request, choose one based on qualifications, order history, and feedback. Place a deposit to start work.
4. Review the paper for expectations. Authorize payment for the writer if pleased, or request free revisions. Multiple revisions are allowed to ensure satisfaction.
Horto Chapter Talks - Assertive and Nonviolent CommunicationRenner Modafares
In this session, we talked about styles of communication, focusing on Assertive style, and the Nonviolent communication, matching these concepts with Design Thinking mindset. Here, the summary of our talk!
The document provides instructions for requesting writing assistance on the website HelpWriting.net. It outlines a 5-step process: 1) Create an account with an email and password. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and select one based on qualifications. 4) Review the completed paper and authorize payment if satisfied. 5) Request revisions to ensure satisfaction, and the website guarantees original, high-quality work or a full refund.
Non-violent communication (NVC) is an approach to communication that aims to reduce interpersonal violence and conflict. It is based on the idea that people act based on universal human needs and that conflicts arise due to clashing strategies for meeting needs rather than opposing needs. The goal of NVC is to establish harmony by identifying shared needs and developing strategies to meet everyone's needs through compassion and collaboration. NVC involves observing facts non-judgmentally, identifying feelings and needs, making requests to have needs met, and empathizing with others.
1. Nonviolent Communication (NVC) is a model for social change that uses compassionate language to strengthen human connections, even during conflicts. It focuses on observing facts, identifying feelings and needs, and making requests, rather than judging others.
2. NVC aims to resolve conflicts by understanding each person's observations, feelings, and needs. It values meeting everyone's needs through compassion instead of blame or demands.
3. NVC involves objectively observing facts, identifying honest feelings and underlying universal needs, and making specific, doable requests. This transforms conflicts from fights or submissions into mutual understanding of human needs.
Empathy means understanding and sharing in another person's feelings and experiences. It allows one to walk in another's shoes, see from their perspective, and connect on a human level. For me personally, empathy is about treating all people, regardless of differences, with compassion, dignity and respect. It makes the world a little bit better when we seek to understand each other rather than judge.
The document discusses world views and the 5th dimension in the context of recent events in Oregon and Connecticut. It argues that individuals and societies are facing a choice in how they rise to meet higher energies of emotional intelligence, intuition, and personal freedom. Some are rising to meet the challenge of immense change while others are being submerged by it. The polarization is stretching society like a rubber band that will eventually break. The answer is to be more open, inclusive, and make others feel valued as human beings regardless of how they may change. We must change ourselves from within to change the world.
Soldier Essay In Kannada. Online assignment writing service.Heather Hughes
The document discusses the steps to get writing help from the website HelpWriting.net. It outlines 5 steps: 1) Create an account with a password and email. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and choose one based on qualifications. 4) Review the completed paper and authorize payment if satisfied. 5) Request revisions to ensure satisfaction, and the company offers refunds for plagiarized work.
This document provides an overview of a workshop on conflict resolution. It includes definitions of conflict, types of conflict, conflict escalation stages, sources of conflict, communication strategies, and conflict handling styles. The workshop aims to help participants better understand and resolve conflicts through improving communication and negotiation skills. It also establishes a code of conduct for respectful participation and outlines participant expectations and outcomes.
Assertive behavior is directly expressing one's feelings, beliefs, and needs in a way that respects both one's own rights and the rights of others. It is a skill that can be learned. Key aspects of assertive behavior include taking responsibility, using descriptive language, maintaining eye contact, speaking clearly, and displaying open body language. In contrast, nonassertive behavior is the passive inhibition of one's expression and denial of one's opinions and needs. Aggressive behavior is the expression of one's views at the expense of others through dominance, humiliation, and hostility without consideration for others.
The document summarizes a talk given by Jonathan Haidt at the annual meeting of the Society for Personality and Social Psychology. Some key points:
- Social psychology lacks ideological diversity and tolerates few dissenting views, behaving as a "tribal moral community" rather than a reality-based field.
- Surveys found almost no openly conservative members in the field or attending the conference. This lack of diversity limits the questions asked and mechanisms studied.
- Haidt argues for greater openness to diverse perspectives to improve science and thinking in the field. The field's future could be brighter if it embraced more post-partisan diversity.
This document discusses the development of personal identity through communication and interactions with others. It makes several key points:
1) The self is a multidimensional process that arises through communication with others from childhood through adulthood. Family members generally have the most influence in developing a person's sense of self.
2) Direct definitions from others through labeling and messaging, as well as reflected appraisals of how one is viewed, influence the development of self-concept in positive or negative ways. Identity scripts internalized from a young age also shape how people view their roles.
3) Attachment styles formed from early caregiving relationships affect views of the self and expectations in relationships. Secure attachment styles tend to result in healthier
This document discusses the concepts of civility through analyzing multiple readings and classroom discussions. It focuses on civility or the lack thereof as a moral issue, comparing how Plato's Republic and another book discuss the virtues of society and current problems with American civility. The document also examines how human intellect and virtue can lead to a better society. Additionally, it provides summaries and reflections on articles about civility in various contexts such as the workplace, relationships between democracy and civility, and theories of civility.
This document discusses hostage negotiation techniques. It explains that hostage takers typically want attention for themselves or a cause. The FBI teaches a behavioral change model using active listening, empathy, rapport building, and influence to resolve situations peacefully. However, untrained negotiators often fail to listen fully and try to convince the other side prematurely. The key is listening without judgment to understand the emotions and perspective of the hostage taker in order to de-escalate the situation.
This document provides an overview of effective communication and discusses various aspects of the communication process. It notes that communication requires listening and speaking skillfully, not just talking mindlessly. It then covers key aspects of communication including the source, message, encoding, channel, decoding, receiver, feedback, context and avoiding barriers. The document emphasizes the importance of active listening, being clear, avoiding manipulation, and using the right channel for the message. It also cautions that nonverbal cues and tone are lost in email so it may not be best for sensitive topics.
This document provides an overview of effective communication and discusses various aspects of the communication process. It notes that communication requires listening and speaking skillfully, not just talking mindlessly. It then covers key aspects of communication including the source, message, encoding, channel, decoding, receiver, feedback, context and avoiding barriers. Throughout it provides examples and tips for improving communication skills and effectively getting a message across in both verbal and written forms. The overall message is that communication is a complex process that requires consideration of many factors in order to be successful.
The document discusses the importance of critical thinking and developing good critical thinking skills. It provides several benefits of critical thinking such as improved attention, ability to identify key points, skills in analysis, and an educated mind. It also discusses some obstacles to critical thinking like emotions, narrow-mindedness, and distrust. It provides tips for critical thinking, such as knowing your goals, dealing with biases, considering options and consequences, doing research, and not overcomplicating issues. The document encourages reflecting on one's own thinking and identifying problems and ways to improve thinking across different domains of life.
This document provides an overview of Elasticsearch including:
- Elasticsearch is a distributed, real-time search and analytics engine. It allows storing, searching, and analyzing big volumes of data in near real-time.
- Documents are stored in indexes which can be queried using a RESTful API or with query languages like the Query DSL.
- CRUD operations allow indexing, retrieving, updating, and deleting documents. More operations can be performed efficiently using the bulk API.
- Documents are analyzed and indexed to support full-text search queries and structured queries against specific fields. Mappings and analyzers define how text is processed for searching.
This document provides guidance for conference speaking. It discusses selecting topics, writing abstracts, submitting proposals, preparing talks, and delivering presentations. The document recommends speaking at conferences to boost your career, learn, attend more events affordably, and network. While almost no one feels qualified initially, the document stresses that everyone has valuable experiences to share. It provides tips for various stages of the conference speaking process.
This document provides information on healthy communication styles and conflict resolution. It discusses assertive, aggressive, and passive communication styles. Assertiveness is described as the most effective style, where one stands up for their rights while respecting others. Aggressive communication involves manipulation, while passive avoids confrontation. Constructive communication techniques like "I" messages, clarity, reflective listening, and respect are outlined. Destructive techniques like blaming and name-calling are also defined. The document promotes resolving conflicts through collaboration and finding win-win solutions.
Air Pollution Causes Effects And Solutions EssayMary Drinkwine
The document provides steps for requesting writing assistance from HelpWriting.net:
1. Create an account by providing a password and email.
2. Complete a 10-minute order form with instructions, sources, and deadline. Attach sample work to imitate writing style.
3. Review bids from writers for the request, choose one based on qualifications, order history, and feedback. Place a deposit to start work.
4. Review the paper for expectations. Authorize payment for the writer if pleased, or request free revisions. Multiple revisions are allowed to ensure satisfaction.
Horto Chapter Talks - Assertive and Nonviolent CommunicationRenner Modafares
In this session, we talked about styles of communication, focusing on Assertive style, and the Nonviolent communication, matching these concepts with Design Thinking mindset. Here, the summary of our talk!
The document provides instructions for requesting writing assistance on the website HelpWriting.net. It outlines a 5-step process: 1) Create an account with an email and password. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and select one based on qualifications. 4) Review the completed paper and authorize payment if satisfied. 5) Request revisions to ensure satisfaction, and the website guarantees original, high-quality work or a full refund.
Non-violent communication (NVC) is an approach to communication that aims to reduce interpersonal violence and conflict. It is based on the idea that people act based on universal human needs and that conflicts arise due to clashing strategies for meeting needs rather than opposing needs. The goal of NVC is to establish harmony by identifying shared needs and developing strategies to meet everyone's needs through compassion and collaboration. NVC involves observing facts non-judgmentally, identifying feelings and needs, making requests to have needs met, and empathizing with others.
1. Nonviolent Communication (NVC) is a model for social change that uses compassionate language to strengthen human connections, even during conflicts. It focuses on observing facts, identifying feelings and needs, and making requests, rather than judging others.
2. NVC aims to resolve conflicts by understanding each person's observations, feelings, and needs. It values meeting everyone's needs through compassion instead of blame or demands.
3. NVC involves objectively observing facts, identifying honest feelings and underlying universal needs, and making specific, doable requests. This transforms conflicts from fights or submissions into mutual understanding of human needs.
Empathy means understanding and sharing in another person's feelings and experiences. It allows one to walk in another's shoes, see from their perspective, and connect on a human level. For me personally, empathy is about treating all people, regardless of differences, with compassion, dignity and respect. It makes the world a little bit better when we seek to understand each other rather than judge.
The document discusses world views and the 5th dimension in the context of recent events in Oregon and Connecticut. It argues that individuals and societies are facing a choice in how they rise to meet higher energies of emotional intelligence, intuition, and personal freedom. Some are rising to meet the challenge of immense change while others are being submerged by it. The polarization is stretching society like a rubber band that will eventually break. The answer is to be more open, inclusive, and make others feel valued as human beings regardless of how they may change. We must change ourselves from within to change the world.
Soldier Essay In Kannada. Online assignment writing service.Heather Hughes
The document discusses the steps to get writing help from the website HelpWriting.net. It outlines 5 steps: 1) Create an account with a password and email. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and choose one based on qualifications. 4) Review the completed paper and authorize payment if satisfied. 5) Request revisions to ensure satisfaction, and the company offers refunds for plagiarized work.
This document provides an overview of a workshop on conflict resolution. It includes definitions of conflict, types of conflict, conflict escalation stages, sources of conflict, communication strategies, and conflict handling styles. The workshop aims to help participants better understand and resolve conflicts through improving communication and negotiation skills. It also establishes a code of conduct for respectful participation and outlines participant expectations and outcomes.
Assertive behavior is directly expressing one's feelings, beliefs, and needs in a way that respects both one's own rights and the rights of others. It is a skill that can be learned. Key aspects of assertive behavior include taking responsibility, using descriptive language, maintaining eye contact, speaking clearly, and displaying open body language. In contrast, nonassertive behavior is the passive inhibition of one's expression and denial of one's opinions and needs. Aggressive behavior is the expression of one's views at the expense of others through dominance, humiliation, and hostility without consideration for others.
The document summarizes a talk given by Jonathan Haidt at the annual meeting of the Society for Personality and Social Psychology. Some key points:
- Social psychology lacks ideological diversity and tolerates few dissenting views, behaving as a "tribal moral community" rather than a reality-based field.
- Surveys found almost no openly conservative members in the field or attending the conference. This lack of diversity limits the questions asked and mechanisms studied.
- Haidt argues for greater openness to diverse perspectives to improve science and thinking in the field. The field's future could be brighter if it embraced more post-partisan diversity.
This document discusses the development of personal identity through communication and interactions with others. It makes several key points:
1) The self is a multidimensional process that arises through communication with others from childhood through adulthood. Family members generally have the most influence in developing a person's sense of self.
2) Direct definitions from others through labeling and messaging, as well as reflected appraisals of how one is viewed, influence the development of self-concept in positive or negative ways. Identity scripts internalized from a young age also shape how people view their roles.
3) Attachment styles formed from early caregiving relationships affect views of the self and expectations in relationships. Secure attachment styles tend to result in healthier
This document discusses the concepts of civility through analyzing multiple readings and classroom discussions. It focuses on civility or the lack thereof as a moral issue, comparing how Plato's Republic and another book discuss the virtues of society and current problems with American civility. The document also examines how human intellect and virtue can lead to a better society. Additionally, it provides summaries and reflections on articles about civility in various contexts such as the workplace, relationships between democracy and civility, and theories of civility.
This document discusses hostage negotiation techniques. It explains that hostage takers typically want attention for themselves or a cause. The FBI teaches a behavioral change model using active listening, empathy, rapport building, and influence to resolve situations peacefully. However, untrained negotiators often fail to listen fully and try to convince the other side prematurely. The key is listening without judgment to understand the emotions and perspective of the hostage taker in order to de-escalate the situation.
This document provides an overview of effective communication and discusses various aspects of the communication process. It notes that communication requires listening and speaking skillfully, not just talking mindlessly. It then covers key aspects of communication including the source, message, encoding, channel, decoding, receiver, feedback, context and avoiding barriers. The document emphasizes the importance of active listening, being clear, avoiding manipulation, and using the right channel for the message. It also cautions that nonverbal cues and tone are lost in email so it may not be best for sensitive topics.
This document provides an overview of effective communication and discusses various aspects of the communication process. It notes that communication requires listening and speaking skillfully, not just talking mindlessly. It then covers key aspects of communication including the source, message, encoding, channel, decoding, receiver, feedback, context and avoiding barriers. Throughout it provides examples and tips for improving communication skills and effectively getting a message across in both verbal and written forms. The overall message is that communication is a complex process that requires consideration of many factors in order to be successful.
The document discusses the importance of critical thinking and developing good critical thinking skills. It provides several benefits of critical thinking such as improved attention, ability to identify key points, skills in analysis, and an educated mind. It also discusses some obstacles to critical thinking like emotions, narrow-mindedness, and distrust. It provides tips for critical thinking, such as knowing your goals, dealing with biases, considering options and consequences, doing research, and not overcomplicating issues. The document encourages reflecting on one's own thinking and identifying problems and ways to improve thinking across different domains of life.
This document provides an overview of Elasticsearch including:
- Elasticsearch is a distributed, real-time search and analytics engine. It allows storing, searching, and analyzing big volumes of data in near real-time.
- Documents are stored in indexes which can be queried using a RESTful API or with query languages like the Query DSL.
- CRUD operations allow indexing, retrieving, updating, and deleting documents. More operations can be performed efficiently using the bulk API.
- Documents are analyzed and indexed to support full-text search queries and structured queries against specific fields. Mappings and analyzers define how text is processed for searching.
This document provides guidance for conference speaking. It discusses selecting topics, writing abstracts, submitting proposals, preparing talks, and delivering presentations. The document recommends speaking at conferences to boost your career, learn, attend more events affordably, and network. While almost no one feels qualified initially, the document stresses that everyone has valuable experiences to share. It provides tips for various stages of the conference speaking process.
To understand an application’s performance, first you have to know what to measure. That’s the easy part. How do you take those measurements? Store them? Analyze them? Get them to the people who need them? Well, that’s where things get complicated, especially in the high-traffic distributed systems of the modern web! Like careful scientists, we must observe our subjects without altering them, and we must report our findings quickly so that we have the data necessary to make smart choices about the health and growth of the system.
Let’s explore the lessons learned by engineers at one of the world’s top web companies in their quest to find meaning at 5 MB/s. We’ll discuss the tools and techniques that enable the collection, indexing, and analysis of billions or more datapoints each hour, and learn how these same approaches can empower your applications and your business, no matter the scale.
You have amazing content and you want to get it to your users as fast as possible. In today’s industry, milliseconds matter and slow websites will never keep up. You can use a CDN but they are expensive, make you dependent on a third party to deliver your content, and can be notoriously inflexible. Enter Varnish, a powerful, open-source caching reverse proxy that lives in your network and lets you take control of how your content is managed and delivered. We’ll discuss how to install and configure Varnish in front of a typical web application, how to handle sessions and security, and how you can customize Varnish to your unique needs. This session will teach you how Varnish can help you give your users a better experience while saving your company and clients money at the same time.
Are you confused by REST APIs? Can't tell a PUT from a POST? No idea what a non-idempotent operation is? Despite their ubiquity, the details of what makes an API RESTful are often lost even on experienced developers. We'll cover the basics of the HTTP protocol that drives most REST services, break down the lingo, and clear up some misconceptions about this powerful and popular methodology.
Developing software as part of a team introduces a host of challenges. A strong, motivated development team working together can marshal the strengths and specialities of each of its members to create something much larger than the sum of its parts. Teams that don’t work together can drain resources and make the workplace a miserable place to spend the day. The fact is, strong teams need strong leaders, and strong leadership is something that each of us can cultivate within ourselves. No matter your experience level or seniority, if you work as part of a team, you have the capacity to help lead your colleagues toward success. We’ll discuss strategies for dealing with conflict, ideas on how to become stronger communicators, and ways to help you and your teammates get the best from one another.
16. Human Interaction
> Complex web of relationships, defined by our makeup
> Constant negotiation of hierarchy and ideas
> Shifting power structures based on authority
17. Sources of Authority
> Bureaucratic authority (managers, political leaders)
> Traditional (cultural) authority
> Charismatic authority
19. Leadership
> Good leaders have earned charismatic authority.
> Requires a willingness to take others where they need to
be.
> Leaders are not always people with traditional or
bureaucratic authority.
20. –Ken Kesey
“You don’t lead by pointing and telling people some
place to go. You lead by going to that place and
making a case.”
21. Leadership is a means to
authority, not an end of
authority.
22. > Leaders think before they act.
> Leaders take responsibility for their actions.
> Leaders work tirelessly for the success of others.
> Leaders work tirelessly to understand others.
24. Four Attributes of Empathy(According to Theresa Wiseman)
> The ability to take another person’s perspective.
> The ability to understand another person’s feelings.
> The ability to communicate that understanding.
> The ability to do the above without passing judgment.
33. We are taught . . .
> to fear sharing our hardships
> that emotions are inappropriate
> that real men don’t cry
> that women who cry won’t be taken seriously
34. 1 in 5 American adults are
suffering with a mental illness.
NIMH
35. At least 1 in 6 American women
&
At least 1 in 33 American men
have been the victim of sexual assault
Rape, Abuse, & Incest National Network
37. Up to 65% of inmates meet
the DSM criteria for
substance abuse & addiction.
CASA
38. Empathy is Vital
> It’s hard to hate someone whose story you know.
> Expressing vulnerability builds trust.
> Personal connections overcome grouping & labels
39. Empathy Emphasizes the Why
> Sarah blew up at Abby. Why?
> Frank work quality is plummeting. Why?
> Samantha is chronically late. Why?
41. Our Brains Love Patterns
> We hear voices in static
> We see faces in cement
42. Instead of Listening. . .
> We speculate about our partner’s agenda
> We try to remember that amazing article that refutes our
partner’s argument
> We think about about our own problems
> We think about that time (times?) that our partner was a
jerk
46. Questions
> Is my understanding correct?
> Would you like my advice?
47. Proceed When. . .
> You understand the topic your partner is trying to
address.
> You understand your partner’s key points.
> You understand what your partner expects from the
interaction.
48. Don’t Split Your Attention
> I’m sorry, I can’t talk right now. Can I call you at 2?
> I can talk, but let me quickly finish this one thing.
49. Listening
> It’s OK to suck.
> Never be afraid of asking questions.
> Reschedule when you don’t have time (but always honor your
commitments)
68. Diversity of Education
> Teams with mixed educational backgrounds have a broader
base of knowledge to rely on.
> Self-taught individuals often have unique perspectives.
69. Diversity of Work History
> Former security engineers understand vulnerabilities.
> Former financial services workers understand audits/PCI/
FISMA
> Former medical IT workers understand privacy/HIPPA
70. Diversity of Language & Culture
> Native fluency in more customers’ native language means
better communication.
> Forces better internationalization and string handling.
71. Diversity of Gender & Sexual Identity
> Different perspectives & acculturation.
> Welcoming environment that attracts more talent.
> Broader understanding of the needs of customers.
74. Empathy lets us . . .
> Understand that our political “enemies” are often
operating in good faith.
> Recognize when people are in crisis.
> See that much of the anger and violence in the world from
from a painful place.
76. Empathy is a choice to . . .
> Accept, not judge
> Share a burden, not comment on it
> Assume the best, not the worst
> See a person, not a problem
79. Important Resources
> Open Sourcing Mental Illness - http://funkatron.com/osmi.html
> Prompt - http://mhprompt.org/
> Mental Health First Aid - http://www.mentalhealthfirstaid.org/
> Brené Brown on Empathy - http://youtu.be/1Evwgu369Jw
> Contact Me - http://www.samanthaquinones.com OR @ieatkillerbees