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The Open Group 
“Managing, Enabling and Operating the city, 1 process at a time.” 
By: Vuyani Zwane 
Applications Manager: Projects and Solution Delivery
1. Introduction – EKURHULENI METROPOLITAN MUNICIPALITY 
2. City Process Model 
3. Manage the City 
4. City Operations 
5. City Enablers 
6. Automation 
7. EMM Enterprise Architecture Principles 
8. City Process Model 
9. EMM Levels of Enterprise Architecture 
10. Foundation Architecture 
11. Common Reference Architecture (CORA) 
12. Technical Reference Architecture 
13. Future 
14. Acknowledgements 
INDEX
EKURHULENI METROPOLITAN MUNICIPALITY 
Total Population = 3 200 000 
Residential Customers = 583 000 
Indigent = 211 420 
Total Households = 900 000 
Business = 21 000 
Industrial/Commercial = 13 000 
Institutional = 44 000 
Other 4 200
CITY PROCESS MODEL 
Master MMMaaasssttteeerrr SSSSyyyysssstttteeeemmmmssss PPPPllllaaaannnn ((((2222000011113333 –– 2222000011116666)))) 
AAAAsssssssseeeessssssssmmmmeeeennnntttt AAAApppppppprrrrooooaaaacccchhhh
Processes modelled = 16 Main Processes 
54 Sub-processes 
• City Planning (Rezoning) 
• Economic Development (Investment Desk) 
MANAGE THE CITY
CITY OPERATIONS 
Processes modelled = 14 Main Processes 
83 Sub-processes 
• Unified Command Centre 
• Health and Social Development (Indigent) 
• CRM (Workforce Management) 
• Energy (Operational Maintenance)
CITY ENABLERS 
Processes modelled = 10 Main Processes 
60 Sub-processes 
• Supply Chain Management 
• Asset Management (fleet) 
• H.R. Management 
• Real Estate Management
AUTOMATION 
Processes Automated and/or Enhanced = 10 
• Indigent Management (Registration / 
Deregistration 
• Application for Rezoning 
• Application for Building Plan 
• Application Round Collection (Waste 
Management)
AUTOMATION 
2000 
1500 
1000 
500 
0 
Application Count 
Oct- 
13 
Indigent App Count 
Nov- 
13 
Dec- 
13 
Jan- 
14 
Feb- 
14 
Mar- 
14 
Apr- 
14 
May- 
14 
Jun- 
14 
Jul-14 
App Count 467 513 135 322 565 685 785 937 1086 1557 
40 
30 
20 
10 
0 
Rezoning App Count 
Apr-14 May-14 Jun-14 Jul-14 
Application Count 
Apr-14 May-14 Jun-14 Jul-14 
App Count 17 9 34 36 
25 
20 
15 
10 
5 
0 
Application Count 
Building Plan App Count 
Oct- 
13 
Nov- 
13 
Dec- 
13 
Jan- 
14 
Feb- 
14 
Mar- 
14 
Apr- 
14 
May- 
14 
Jun- 
14 
Jul-14 
App Count 21 12 3 10 0 10 0 0 6 0
EMM Enterprise Architecture Principles 
Enterprise Architecture EEEnnnttteeerrrppprrriiissseee AAArrrccchhhiiittteeeccctttuuurrreee PPPPrrrriiiinnnncccciiiipppplllleeeessss 
GGGGlllloooobbbbaaaallll AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss 
BBBBuuuussssiiiinnnneeeessssssss AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss 
IIIInnnnffffoooorrrrmmmmaaaattttiiiioooonnnn////DDDDaaaattttaaaa AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss 
IIIInnnnffffoooorrrrmmmmaaaattttiiiioooonnnn SSSSyyyysssstttteeeemmmmssss////AAAApppppppplllliiiiccccaaaattttiiiioooonnnnssss AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss 
TTTTeeeecccchhhhnnnnoooollllooooggggyyyy AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss
CITY PROCESS MODEL 
Master MMMaaasssttteeerrr SSSSyyyysssstttteeeemmmmssss PPPPllllaaaannnn ((((2222000011113333 –– 2222000011116666)))) 
AAAAsssssssseeeessssssssmmmmeeeennnntttt AAAApppppppprrrrooooaaaacccchhhh
EMM Levels of Enterprise Architecture 
SSSSttttrrrraaaatttteeeeggggiiiicccc AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee provides an organizing framework for 
direction setting at an executive level. ((((EEEEMMMMMMMM EEEEnnnntttteeeerrrrpppprrrriiiisssseeee 
SSSSttttrrrraaaatttteeeeggggiiiicccc AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee)))) 
SSSSeeeeggggmmmmeeeennnntttt AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee provides an organizing framework for 
operation and development of architecture roadmaps at 
Cluster level. ((((eeee.g. CCCCoooorrrrppppoooorrrraaaatttteeee CCCClllluuuusssstttteeeerrrr,,,, SSSSoooocccciiiiaaaallll CCCClllluuuusssstttteeeerrrr,,,, 
IIIInnnnffffrrrraaaassssttttrrrruuuuccccttttuuuurrrreeee CCCClllluuuusssstttteeeerrrr)))) GGGGrrrroooowwwwtttthhhh aaaannnndddd DDDDeeeevvvveeeellllooooppppmmmmeeeennnntttt SSSSeeeeggggmmmmeeeennnntttt 
AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee)))) 
Capability Architecture provides an organizing 
framework for change activity and the development of 
architecture roadmaps at a capability or project level. 
(UCC Architecture, Digital City, ERP etc.)
Foundation Architecture 
Reference : Government Wide Enterprise Architecture (GWEA)
Common Reference Architecture (CORA)
ANTICIPATED TECHNICAL AAANNNTTTIIICCCIIIPPPAAATTTEEEDDD TTTEEECCCHHHNNNIIICCCAAALLL FFFFUUUUTTTTUUUURRRREEEE VVVVIIIIEEEEWWWW
ANTICIPATED TECHNICAL AAANNNTTTIIICCCIIIPPPAAATTTEEEDDD TTTEEECCCHHHNNNIIICCCAAALLL FFFFUUUUTTTTUUUURRRREEEE VVVVIIIIEEEEWWWW 
Lessons Learnt 
Set an architecture vision. 
Stick to it. 
An architecture board is not a policing function (NO 
BEAUROCRACY). 
Maintain a(SOA) services catalogue. 
THE TOOL IS NOT ARCHITECTURE. 
Customer engagement is key (BPM Forum). 
Architecture on Demand. 
Develop principles with supportive standards. 
Stick to them. 
Architecture validation is good but hard to institutionalise 
(Legacy applications, supply chain, etc.). 
Speak the same language.
FUTURE 
Online Services Real Time Dashboards / Reports 
Mobile Applications 
System Integration
1. EMM – ICT-CIO: KIRUBEN PILLAY 
2. EMM – MANAGEMENT INFORMATION SYSTEMS DIVISIONAL HEAD: LAZARUS SIKHWETHA 
3. EMM – ICT-MANAGEMENT INFORAMTION SYSTEMS DEVELOPMENT TEAM 
4. EMM – ICT DEPARTMENT 
ACKNOWLEDGEMENTS

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GWEA Framework Yields Success at Ekurhuleni Metropolitan Municipality

  • 1. The Open Group “Managing, Enabling and Operating the city, 1 process at a time.” By: Vuyani Zwane Applications Manager: Projects and Solution Delivery
  • 2. 1. Introduction – EKURHULENI METROPOLITAN MUNICIPALITY 2. City Process Model 3. Manage the City 4. City Operations 5. City Enablers 6. Automation 7. EMM Enterprise Architecture Principles 8. City Process Model 9. EMM Levels of Enterprise Architecture 10. Foundation Architecture 11. Common Reference Architecture (CORA) 12. Technical Reference Architecture 13. Future 14. Acknowledgements INDEX
  • 3. EKURHULENI METROPOLITAN MUNICIPALITY Total Population = 3 200 000 Residential Customers = 583 000 Indigent = 211 420 Total Households = 900 000 Business = 21 000 Industrial/Commercial = 13 000 Institutional = 44 000 Other 4 200
  • 4. CITY PROCESS MODEL Master MMMaaasssttteeerrr SSSSyyyysssstttteeeemmmmssss PPPPllllaaaannnn ((((2222000011113333 –– 2222000011116666)))) AAAAsssssssseeeessssssssmmmmeeeennnntttt AAAApppppppprrrrooooaaaacccchhhh
  • 5. Processes modelled = 16 Main Processes 54 Sub-processes • City Planning (Rezoning) • Economic Development (Investment Desk) MANAGE THE CITY
  • 6. CITY OPERATIONS Processes modelled = 14 Main Processes 83 Sub-processes • Unified Command Centre • Health and Social Development (Indigent) • CRM (Workforce Management) • Energy (Operational Maintenance)
  • 7. CITY ENABLERS Processes modelled = 10 Main Processes 60 Sub-processes • Supply Chain Management • Asset Management (fleet) • H.R. Management • Real Estate Management
  • 8. AUTOMATION Processes Automated and/or Enhanced = 10 • Indigent Management (Registration / Deregistration • Application for Rezoning • Application for Building Plan • Application Round Collection (Waste Management)
  • 9. AUTOMATION 2000 1500 1000 500 0 Application Count Oct- 13 Indigent App Count Nov- 13 Dec- 13 Jan- 14 Feb- 14 Mar- 14 Apr- 14 May- 14 Jun- 14 Jul-14 App Count 467 513 135 322 565 685 785 937 1086 1557 40 30 20 10 0 Rezoning App Count Apr-14 May-14 Jun-14 Jul-14 Application Count Apr-14 May-14 Jun-14 Jul-14 App Count 17 9 34 36 25 20 15 10 5 0 Application Count Building Plan App Count Oct- 13 Nov- 13 Dec- 13 Jan- 14 Feb- 14 Mar- 14 Apr- 14 May- 14 Jun- 14 Jul-14 App Count 21 12 3 10 0 10 0 0 6 0
  • 10. EMM Enterprise Architecture Principles Enterprise Architecture EEEnnnttteeerrrppprrriiissseee AAArrrccchhhiiittteeeccctttuuurrreee PPPPrrrriiiinnnncccciiiipppplllleeeessss GGGGlllloooobbbbaaaallll AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss BBBBuuuussssiiiinnnneeeessssssss AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss IIIInnnnffffoooorrrrmmmmaaaattttiiiioooonnnn////DDDDaaaattttaaaa AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss IIIInnnnffffoooorrrrmmmmaaaattttiiiioooonnnn SSSSyyyysssstttteeeemmmmssss////AAAApppppppplllliiiiccccaaaattttiiiioooonnnnssss AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss TTTTeeeecccchhhhnnnnoooollllooooggggyyyy AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee PPPPrrrriiiinnnncccciiiipppplllleeeessss
  • 11. CITY PROCESS MODEL Master MMMaaasssttteeerrr SSSSyyyysssstttteeeemmmmssss PPPPllllaaaannnn ((((2222000011113333 –– 2222000011116666)))) AAAAsssssssseeeessssssssmmmmeeeennnntttt AAAApppppppprrrrooooaaaacccchhhh
  • 12. EMM Levels of Enterprise Architecture SSSSttttrrrraaaatttteeeeggggiiiicccc AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee provides an organizing framework for direction setting at an executive level. ((((EEEEMMMMMMMM EEEEnnnntttteeeerrrrpppprrrriiiisssseeee SSSSttttrrrraaaatttteeeeggggiiiicccc AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee)))) SSSSeeeeggggmmmmeeeennnntttt AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee provides an organizing framework for operation and development of architecture roadmaps at Cluster level. ((((eeee.g. CCCCoooorrrrppppoooorrrraaaatttteeee CCCClllluuuusssstttteeeerrrr,,,, SSSSoooocccciiiiaaaallll CCCClllluuuusssstttteeeerrrr,,,, IIIInnnnffffrrrraaaassssttttrrrruuuuccccttttuuuurrrreeee CCCClllluuuusssstttteeeerrrr)))) GGGGrrrroooowwwwtttthhhh aaaannnndddd DDDDeeeevvvveeeellllooooppppmmmmeeeennnntttt SSSSeeeeggggmmmmeeeennnntttt AAAArrrrcccchhhhiiiitttteeeeccccttttuuuurrrreeee)))) Capability Architecture provides an organizing framework for change activity and the development of architecture roadmaps at a capability or project level. (UCC Architecture, Digital City, ERP etc.)
  • 13. Foundation Architecture Reference : Government Wide Enterprise Architecture (GWEA)
  • 15.
  • 16. ANTICIPATED TECHNICAL AAANNNTTTIIICCCIIIPPPAAATTTEEEDDD TTTEEECCCHHHNNNIIICCCAAALLL FFFFUUUUTTTTUUUURRRREEEE VVVVIIIIEEEEWWWW
  • 17. ANTICIPATED TECHNICAL AAANNNTTTIIICCCIIIPPPAAATTTEEEDDD TTTEEECCCHHHNNNIIICCCAAALLL FFFFUUUUTTTTUUUURRRREEEE VVVVIIIIEEEEWWWW Lessons Learnt Set an architecture vision. Stick to it. An architecture board is not a policing function (NO BEAUROCRACY). Maintain a(SOA) services catalogue. THE TOOL IS NOT ARCHITECTURE. Customer engagement is key (BPM Forum). Architecture on Demand. Develop principles with supportive standards. Stick to them. Architecture validation is good but hard to institutionalise (Legacy applications, supply chain, etc.). Speak the same language.
  • 18. FUTURE Online Services Real Time Dashboards / Reports Mobile Applications System Integration
  • 19. 1. EMM – ICT-CIO: KIRUBEN PILLAY 2. EMM – MANAGEMENT INFORMATION SYSTEMS DIVISIONAL HEAD: LAZARUS SIKHWETHA 3. EMM – ICT-MANAGEMENT INFORAMTION SYSTEMS DEVELOPMENT TEAM 4. EMM – ICT DEPARTMENT ACKNOWLEDGEMENTS