The document discusses smartphone technology and mobile guest services provided by hotels. A smartphone allows users to access the internet, take photos, listen to music, and book travel arrangements or pay for purchases. The mobile guest service is a hotel tool that allows guests to order drinks or services from their phone via an app rather than visiting the reception desk, providing a more seamless experience. Examples are given of Marriott and Hilton's mobile apps that enable guests to check-in, select rooms, unlock doors with a digital key, and request amenities from their phone.
2. What is a smartphone ?
A smartphone is a phone that is
used mostly like a computer. We
can use the internet, take photos
or videos and listen to music.
Nowadays, smartphones are
helpful to book travels, trains, or
even to pay for shopping at the
supermarket.
3. What is a Mobile Guest Service ?
The Mobile Guest Service is a
tool for hotels to be more
qualitative for guests. Guests are
using an app to order a drink, or
to book a service from the
concierge. It is easier for them
and they don’t have to move to
the reception. The mobile app is
an intermediary between the
hotel and the client.
4. « ANYTHING. ANYTIME. FROM ANYWHERE »
Since May 2015.
▪ Chat to request :
▪ Wake-up calls
▪ Amenities
▪ Housekeeping
▪ Mobile Key
« TRAVEL SHOULD TAKE YOU
PLACES »
Since the beginning of 2015
▪ HHONNORS App :
▪ Check-in
▪ Chose room
▪ Digital Key
▪ Unlock
▪ Unpack
MOBILE SERVICE : MARRIOTT / HILTON
