SlideShare a Scribd company logo
HOTEL GUEST
DIGITAL ENGAGEMENT
▪ COMMUNICATION
▪ ENTERTAINMENT
▪ TRAVELING
▪ GETTING THINGS DONE
TechnologyTECHNOLOGY
20% OF TRAVELERS TODAY
CHECK THEIR SMARTPHONES
ONCE PER HOUR.
14% CHECK IT AT LEAST TWICE
PER HOUR.
16 YEARS OF
EXPERIENCE
HOTEL WIFI USED TO
BE A LUXURY.
THEN, IT BECAME A COMMODITY.
4 YEARS AGO…
FIRST TRUE
GUEST ENGAGEMENT PLATFORM
“MOBILE-FIRST”
BECAME PART OF
OUR EVERYDAY LIFE.
CONTENT AGGREGATION,
WITHOUT THE AGGRAVATION.
WEB PORTAL MOBILE APPSMART TV
WHAT’S IN IT FOR GUESTS?
PURCHASE HOTEL SERVICES AND CHECK BILLS
CHECK LOCAL INFORMATION
CONTROL SMART ROOM FUNCTIONALITY
CONSUME AND STREAM CONTENT
PRIVATELY COMMUNICATE WITH HOTEL STAFF
ALL FROM THE IN ROOM SMART TV
AND MOBILE DEVICES.
Smart StaySmart TV
WHAT’S IN IT FOR HOTELS?
INCREASE SALES OPPORTUNITIES
DIGITAL TOUCH POINTS BECOME POINTS OF
SALE
WE BECOME
BRAND ADVOCATES;
BETTER GUEST
LOYALTY.
INTEGRATION PARTNERS AND STRATEGIC INVESTORS.
TODAY…
INTEGRATED IN 7000 ROOMS GLOBALLY.
WHAT’S NEXT?
Thank you!

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Viggo Hotel Guest Engagement Platform

Editor's Notes

  1. We rely on it for work, communication, entertainment, getting from one place to another, to get things done.
  2. When we travel, we carry it with us as a MUST to stay connected.   Not only does our work follow us wherever we are, so do our habits of checking the news, browsing videos and, yes sharing selfies too.
  3. In fact, more than 20 percent of travelers today check their smartphones once per hour, and about 14 percent “myself included” check it at least twice per hour. Our smartphones have become the center of our modern day travel experience.  
  4. Only 16 years ago we have started installing hotels with the first networks to allow guests to access the internet.
  5. WiFI used to be a luxury for guests. Later, it became an added service for a fee. Today, we all expect fast and secure WiFi - for free. Hi my name is Jonathan Casif and I am Viggo’s general manager.
  6. 4 years ago Viggo decided to innovate towards delivering the first true guest engagement platform.
  7. The idea is to dramatically improve the hotel guest experience while raising during stay guest revenue.
  8. As “mobile-first” became a huge part of our everyday experience, the hospitality industry must align with our new digital habits and expectations. When we are at home – it’s easy –we know what to look for and where. When we are away from home – we are out of our domain – need to gather the info from multiple places, apps, websites, hotel staff – so we will be oriented. We expect our hotel to provide us with our relevant information.
  9. The problem from the hotel side, is that there is so much digital content out there, to gather and provide for guests, and no way that allows to stay on top of it all. This requires a new toolset - one that keeps us all, hotels and guests, in our digital comfort zone. And this is what Viggo provides. Think of it as personalized content aggregation, without the aggravation.
  10. Additionally, by integrating our guest engagement solution, we deliver the comfort for guests to:
  11. Purchase hotel services, Check their hotel bill, Check local information, Control the smart room’s functionality, Consume and stream their own content, As well as privately communicate with hotel staff in local languages,  
  12. All from the in room smart TV and mobile devices. Also, many of us today carry our own content with us. Our Smart TV Set Top Box lets hotel guests Not only to watch TV through the internet, what’s called OTT technology, and enjoy hotel customized content but also to stream their own content - to the big screen. Lastly, how many of you text messaging with your friends, colleagues and family? Say me! How many of you as guests have text messaged with your hotel staff? Why is that? Such a basic digital habit we have and still don’t used in hotels during our stay. Viggo allows guest and hotels to communicate – the way we do every day, from booking to checkout.
  13. What’s in it for hotels?
  14. Viggo’s solution turns each digital touchpoint into a potential Point of Sale for the hotel. By delivering relevant promotions and real-time offers, guest revenue can now be maximized.
  15. Also - When we stay in our technology comfort zone as guests, we have a positive experience that leads to a quick positive feedback to share. This turns into better guest loyalty.
  16. Todays top hotels already hiring digital engagement managers, not only for booking rooms, but also to keep their guests in their digital comfort zone – during their stay. Viggo’s solution is already installed on more than 7000 rooms worldwide. We work with global hotel chains down to small boutique hotels. If you are a potential integration partner or a strategic investor – come meet us.
  17. What’s in it for hotels?