This document discusses strategies for successful Facebook commerce ("F-Commerce"). It outlines the key drivers of F-Commerce success as audience, offer, placement, and virality. It then describes the Facebook conversion funnel and emphasizes the importance of developing an engaged community through authenticity and compelling limited-time offers to drive purchases.
Author and download:
http://resources.wayin.com/ebook-social-persuasion.html
DESCARGA deshabilitada. Seguir enlace anterior y descargar desde web del autor.
DOWNLOAD disabled from this account. Please, follow the link to author's page to do it.
Nota acerca de los documentos: Todos ellos pertenecen a sus autores. Se incluye el enlace de descarga directa desde la página del autor y se desactiva el enlace desde Slideshare. Se difunde el contenido original desde nuestro blog.
Importante: Si el autor/autores desean que se retire la presentación, por favor, mandar un email a webmaster@comunicacionactiva.com y se hará de inmediato.
Important Note: All presentations belong to their authors. We include download link in the author's page. Not from our web neither from here. Our aim is to promote the original source and share what we think it's a useful content. If author wants us to erase/delete/unpublish his work, just write us at: webmaster@comunicacionactiva.com
This document provides tips and strategies for developing effective Facebook ad campaigns. It discusses how Facebook has become the leading social network with over 500 million users, and how marketers are increasingly using Facebook ads to reach consumers who spend more time on Facebook than other websites. The document also covers best practices for audience targeting on Facebook by leveraging profile data from existing fans and their friends' networks. Creative design considerations are also discussed, emphasizing the importance of high-quality images to grab attention in Facebook's visual environment.
Chandra Lynn is the founder of Glow Marketing LLC, an entertainment marketing firm. She discusses how rebranding is important for the entertainment industry in 2010 given the difficulties of 2009. Glow Marketing specializes in integrated marketing communications for entertainment brands. Lynn emphasizes the importance of defining audiences, engaging super fans online, and avoiding common mistakes like lacking interactivity or outbound marketing. Overall, she stresses using modern branding techniques and social media like Facebook to build audiences.
The document provides a disclaimer for any information presented. It states that reasonable care was taken to ensure accuracy, but the reader is responsible for understanding that the information does not constitute professional advice. It also includes a "No Liability" policy that disclaims all warranties and holds the author and publisher not liable for any losses from using the product. Use of the product means acceptance of this policy.
The document discusses opportunities for brands on social media. It notes that 25% of search results for major brands link to user-generated content, and that people trust peer recommendations far more than ads. While traditional media exposes brands in a one-dimensional way, social media allows brands to showcase different facets through direct interaction. However, social media is saturated with user-generated content, making it difficult for brands to compete and get their messages viewed. Success requires engaging social media users with highly relevant and entertaining brand content and conversations.
Influencer Fraud The Influencer Marketing Manager's PlaybookHarsha MV
This document discusses influencer fraud, providing statistics on its prevalence, examples of how it occurs, and perspectives from industry experts. Some key points:
- A 2018 study found that over 50% of engagements on sponsored Instagram posts were fake, with 82% of comments coming from bots.
- 12% of UK influencers were found to have purchased fake followers in the first half of 2018.
- Influencer fraud ranges from simply buying fake followers to creating entirely fake social media profiles to promote paid posts, sometimes misusing real people's identities and details.
- A company called Devumi made millions selling fake followers and engagements, creating over 3.5 million automated Twitter accounts.
The document discusses 5 ways for companies to encourage customers to share content on social media. They are: 1) Turn sharing into a game by holding contests and competitions; 2) Identify, recognize and reward influential customers who drive traffic; 3) Appeal to customers' sense of altruism by associating sharing with charitable causes; 4) Give customers something exclusive for sharing, like early access to products; 5) Let customers co-create value by choosing discounts or products. The goal is to provide compelling reasons for customers to become advocates by sharing content across their social networks.
On July 20, 2010, the DFW HR Roundtable, hosted by Pearson Partners International, discussed social networking and how it can help your business success. The featured speaker was Mark Harwell of Avidity Media.
Author and download:
http://resources.wayin.com/ebook-social-persuasion.html
DESCARGA deshabilitada. Seguir enlace anterior y descargar desde web del autor.
DOWNLOAD disabled from this account. Please, follow the link to author's page to do it.
Nota acerca de los documentos: Todos ellos pertenecen a sus autores. Se incluye el enlace de descarga directa desde la página del autor y se desactiva el enlace desde Slideshare. Se difunde el contenido original desde nuestro blog.
Importante: Si el autor/autores desean que se retire la presentación, por favor, mandar un email a webmaster@comunicacionactiva.com y se hará de inmediato.
Important Note: All presentations belong to their authors. We include download link in the author's page. Not from our web neither from here. Our aim is to promote the original source and share what we think it's a useful content. If author wants us to erase/delete/unpublish his work, just write us at: webmaster@comunicacionactiva.com
This document provides tips and strategies for developing effective Facebook ad campaigns. It discusses how Facebook has become the leading social network with over 500 million users, and how marketers are increasingly using Facebook ads to reach consumers who spend more time on Facebook than other websites. The document also covers best practices for audience targeting on Facebook by leveraging profile data from existing fans and their friends' networks. Creative design considerations are also discussed, emphasizing the importance of high-quality images to grab attention in Facebook's visual environment.
Chandra Lynn is the founder of Glow Marketing LLC, an entertainment marketing firm. She discusses how rebranding is important for the entertainment industry in 2010 given the difficulties of 2009. Glow Marketing specializes in integrated marketing communications for entertainment brands. Lynn emphasizes the importance of defining audiences, engaging super fans online, and avoiding common mistakes like lacking interactivity or outbound marketing. Overall, she stresses using modern branding techniques and social media like Facebook to build audiences.
The document provides a disclaimer for any information presented. It states that reasonable care was taken to ensure accuracy, but the reader is responsible for understanding that the information does not constitute professional advice. It also includes a "No Liability" policy that disclaims all warranties and holds the author and publisher not liable for any losses from using the product. Use of the product means acceptance of this policy.
The document discusses opportunities for brands on social media. It notes that 25% of search results for major brands link to user-generated content, and that people trust peer recommendations far more than ads. While traditional media exposes brands in a one-dimensional way, social media allows brands to showcase different facets through direct interaction. However, social media is saturated with user-generated content, making it difficult for brands to compete and get their messages viewed. Success requires engaging social media users with highly relevant and entertaining brand content and conversations.
Influencer Fraud The Influencer Marketing Manager's PlaybookHarsha MV
This document discusses influencer fraud, providing statistics on its prevalence, examples of how it occurs, and perspectives from industry experts. Some key points:
- A 2018 study found that over 50% of engagements on sponsored Instagram posts were fake, with 82% of comments coming from bots.
- 12% of UK influencers were found to have purchased fake followers in the first half of 2018.
- Influencer fraud ranges from simply buying fake followers to creating entirely fake social media profiles to promote paid posts, sometimes misusing real people's identities and details.
- A company called Devumi made millions selling fake followers and engagements, creating over 3.5 million automated Twitter accounts.
The document discusses 5 ways for companies to encourage customers to share content on social media. They are: 1) Turn sharing into a game by holding contests and competitions; 2) Identify, recognize and reward influential customers who drive traffic; 3) Appeal to customers' sense of altruism by associating sharing with charitable causes; 4) Give customers something exclusive for sharing, like early access to products; 5) Let customers co-create value by choosing discounts or products. The goal is to provide compelling reasons for customers to become advocates by sharing content across their social networks.
On July 20, 2010, the DFW HR Roundtable, hosted by Pearson Partners International, discussed social networking and how it can help your business success. The featured speaker was Mark Harwell of Avidity Media.
The New Viral: Effective, Not Just InfectiveBen Grossman
Subservient Chicken. Old Spice Guy. Real Beauty Sketches. They’re the stuff of viral video and marketing legend.
But where does that leave viral marketing today? Surprisingly abandoned. According to Google search data, interest in viral marketing has decreased by 80% since 2004.
Meanwhile, efficacy has evolved into a central focus for marketers who were once simply concerned with view counts and eyeballs. 86% of marketing leaders admit that their content marketing is only somewhat effective at creating business value. It’s the dawn of The New Viral – a digital and content marketing approach focused more on being effective than simply infective, while still making the most of organic spread.
This document provides 50 tips for businesses to better engage with fans on Facebook for social media marketing purposes. It emphasizes the importance of interactive engagement, welcoming visitors, asking questions, responding quickly, thanking fans, sharing content, personalizing the page, promoting the business, rewarding fans, making it fun, and optimizing the page. The overall message is that a Facebook page should be an active, lively place where businesses regularly interact with fans and share new and interesting content in order to build their fan base and brand awareness through social media marketing.
Angelique Hernandez discusses the rise of content marketing as a trend in the marketing industry. She cites three main reasons for its growth: 1) consumers are overwhelmed with advertising messages so content marketing allows brands to connect without speaking at consumers; 2) it changes how brands spend resources by focusing on owned and earned media in addition to paid media; 3) data from content marketing gives insights into what type of content resonates best with target audiences so brands can improve future content. Hernandez predicts content marketing will continue growing exponentially as it becomes the standard for brands to have more control over their messaging and relationships with consumers.
Cheerwine will promote through social media platforms like Facebook, Twitter, and Instagram in order to reach a broader, younger market. Their social media presence will allow them to directly communicate with consumers and build relationships. Cheerwine will also conduct social media campaigns like scavenger hunts and photo contests to generate interest and awareness of the brand. In addition, Cheerwine will use direct mail marketing by sending promotional postcards with coupons for a free bottle of Cheerwine to households in Northeastern states to introduce consumers to the brand and drive them to purchase locations.
Welcome to The Beginner's Guide to Social Media! Whether you're new to social media or just looking to close a few
knowledge gaps, we're glad you stopped by. By now, we've all heard how valuable—even essential—social media can be.
Whether your current sentiment leans more toward enthusiasm or trepidation, there's no way around the fact that social
media is a far more complex field than it first seems. Diving in without a sense for what it's like can be overwhelming, and
building a network that provides real value takes both savvy and hard work, but fear not—we're here to help! We hope you'll
find this to be one of the most comprehensive social media resources available, and that no matter what your skill level is,
there's plenty in here to help you improve your social presence. What are we waiting for? Let's dive in!
The document discusses best practices for social media strategy and marketing. It states that social media tactics alone do not equal a full strategy, and that social marketing aims to engage followers and spark conversations. Effective social strategies consider owned, earned, and paid social media, and use the right channels to suit content goals. The document advocates treating social media as part of an integrated digital experience and focusing on long-term engagement through multiple touchpoints and stories.
This document provides an introduction and overview of Facebook advertising. It discusses why Facebook advertising is effective, the different types of Facebook ads that can be created, and provides instructions on how to set up each type of ad. The 11 types of Facebook ads are described in detail, including boosted posts, promoting a page, sending people to a website, increasing website conversions, getting app installs, and increasing app engagement. The guide aims to explain all the basics needed to get started with creating and managing a successful Facebook ad campaign.
Driving better ROI through Social Media-All about the ApproachBrandlogist
The article provides 8 tips for driving better ROI from social media marketing, including focusing on relevant target audiences rather than just numbers of followers, emphasizing tone of voice over share of voice, using social media to drive marketing campaigns, starting by listening to existing conversations, sharing and facilitating discussions, and choosing the right metrics like relevant engagement rather than just numbers. The author advocates treating social media as a way to build dialogue around your brand rather than just another marketing checkbox.
Digital has fundamentally changed the way brands behave, as well as the way they organize and optimize their marketing efforts. To be successful in connecting with people in the digital age, brands must adopt new habits and, in some cases, behave more like people themselves.
While the personalities of individual brands are varied and unique, there are commonalities across strong digital brands that can be identified as critical to success in the new marketing landscape. We looked at some of the most successful digital brands and idenfified seven shared traits across the board. Each day for the next week, we’ll uncover a new “habit” and explain its importance to brands.
Onramp Your Brand to Social MediaA_09_02_09Billy Franchey
This document provides a playbook for corporate marketers to succeed on social media. It introduces the SNAP framework - Seed, Nurture, Authenticate, Personalize. SNAP is not step-by-step, but each element must work simultaneously and feed each other. It starts by planting seeds for a trusted brand among an audience. The audience is then nurtured and cultivated in their online environment to spread the message virally. The message must be authenticated by communicating authentically in the audience's language. Personalizing the experience ensures the right message reaches the right person. Social media is in the business-to-consumer-plus-consumer-to-consumer space, allowing campaigns to thrive naturally and virally.
The document discusses using social media, specifically Facebook, Twitter, and LinkedIn, for lead generation. It provides tips on creating engaging content, using paid promotion features like promoted posts and ads, and tracking results. The key recommendations are to post mostly valuable content and focus promotion on content with clear calls-to-action. Tracking engagement and conversion metrics is important to measure the effectiveness of social media lead generation efforts.
Complete Guide to Working with Instagram Influencers - by #paidAdam Robles
This document provides a guide to working with Instagram influencers. It discusses recruiting influencers with authentic engaged followers, collaborating with them to create compelling sponsored content in their voice, confirming the campaign details like timing and disclosures, and analyzing the campaign metrics to measure effectiveness. The guide emphasizes developing trust with influencers and incorporating both the brand's personality and the influencer's authenticity for the most successful partnerships.
Niche social media sites in Business PurposeAnurup Das
Kaboodle.com is a social networking and shopping website popular among young females. Users can share information about products from any website, including style and fashion trends. While Kaboodle does not sell products directly, it directs users to merchant websites to make purchases. Brands can use Kaboodle to promote deals and coupons, sell complete product lines, and advertise on the site's discussion forums. However, brands should avoid content that is gender-biased, religiously or politically sensitive to avoid controversies.
The document discusses how customer evangelism, or word-of-mouth marketing, has evolved and increased in importance in the digital age. It explains how social media and online reviews have given customers a stronger voice and made their opinions more influential. The document also provides best practices for companies to ethically leverage customer evangelism, such as encouraging referrals, being transparent, and monitoring online conversations.
This Guide will take you thru the steps which will help you to sharpen your skills sets on enhancing your Social Media Marketing skills to explore business opportunities and increase your clients brand awareness thru strategic social media activites.
This document provides an introduction to social media and its value for businesses. It discusses how social media allows businesses to build and engage communities, move customers from liking to loving and defending a brand, and provides value beyond just marketing. Social media can help with content creation, customer service, product development, and other areas by providing a way to gain feedback and insights from customers. The document recommends businesses integrate social media into their overall marketing strategy in order to fully leverage its benefits.
The document appears to be a report on a student's academic progress, strengths, and areas for improvement based on various assessments. It includes the student's RIT score ranges from spring 2011 testing in reading goals, word analysis, comprehension levels, and literature response. The report also mentions teachers can access dynamic reports on subjects and includes a Lexile range for the student.
This document provides information about the FBISD 2013 Educational Technology Conference, including:
- The conference theme is "Leading & Learning with Technology: Mission Possible" and aims to help educators increase their understanding of technology's role in education.
- It will feature engaging sessions, speakers, and exhibits of state-of-the-art technology to provide learning opportunities for educators.
- The schedule provides details on the keynote presentation, breakout sessions on various technology topics, and general conference information.
The document is an empathy map for a hotel owner in Peru who is struggling to find and retain qualified managers. She offers competitive salaries but larger corporations attract employees with higher pay. She is unsure how to effectively evaluate candidates beyond academic qualifications to find those with the right soft skills and fit for the role. Her goal is to develop a better hiring process to identify managers who will stay long-term and help her growing business succeed.
The New Viral: Effective, Not Just InfectiveBen Grossman
Subservient Chicken. Old Spice Guy. Real Beauty Sketches. They’re the stuff of viral video and marketing legend.
But where does that leave viral marketing today? Surprisingly abandoned. According to Google search data, interest in viral marketing has decreased by 80% since 2004.
Meanwhile, efficacy has evolved into a central focus for marketers who were once simply concerned with view counts and eyeballs. 86% of marketing leaders admit that their content marketing is only somewhat effective at creating business value. It’s the dawn of The New Viral – a digital and content marketing approach focused more on being effective than simply infective, while still making the most of organic spread.
This document provides 50 tips for businesses to better engage with fans on Facebook for social media marketing purposes. It emphasizes the importance of interactive engagement, welcoming visitors, asking questions, responding quickly, thanking fans, sharing content, personalizing the page, promoting the business, rewarding fans, making it fun, and optimizing the page. The overall message is that a Facebook page should be an active, lively place where businesses regularly interact with fans and share new and interesting content in order to build their fan base and brand awareness through social media marketing.
Angelique Hernandez discusses the rise of content marketing as a trend in the marketing industry. She cites three main reasons for its growth: 1) consumers are overwhelmed with advertising messages so content marketing allows brands to connect without speaking at consumers; 2) it changes how brands spend resources by focusing on owned and earned media in addition to paid media; 3) data from content marketing gives insights into what type of content resonates best with target audiences so brands can improve future content. Hernandez predicts content marketing will continue growing exponentially as it becomes the standard for brands to have more control over their messaging and relationships with consumers.
Cheerwine will promote through social media platforms like Facebook, Twitter, and Instagram in order to reach a broader, younger market. Their social media presence will allow them to directly communicate with consumers and build relationships. Cheerwine will also conduct social media campaigns like scavenger hunts and photo contests to generate interest and awareness of the brand. In addition, Cheerwine will use direct mail marketing by sending promotional postcards with coupons for a free bottle of Cheerwine to households in Northeastern states to introduce consumers to the brand and drive them to purchase locations.
Welcome to The Beginner's Guide to Social Media! Whether you're new to social media or just looking to close a few
knowledge gaps, we're glad you stopped by. By now, we've all heard how valuable—even essential—social media can be.
Whether your current sentiment leans more toward enthusiasm or trepidation, there's no way around the fact that social
media is a far more complex field than it first seems. Diving in without a sense for what it's like can be overwhelming, and
building a network that provides real value takes both savvy and hard work, but fear not—we're here to help! We hope you'll
find this to be one of the most comprehensive social media resources available, and that no matter what your skill level is,
there's plenty in here to help you improve your social presence. What are we waiting for? Let's dive in!
The document discusses best practices for social media strategy and marketing. It states that social media tactics alone do not equal a full strategy, and that social marketing aims to engage followers and spark conversations. Effective social strategies consider owned, earned, and paid social media, and use the right channels to suit content goals. The document advocates treating social media as part of an integrated digital experience and focusing on long-term engagement through multiple touchpoints and stories.
This document provides an introduction and overview of Facebook advertising. It discusses why Facebook advertising is effective, the different types of Facebook ads that can be created, and provides instructions on how to set up each type of ad. The 11 types of Facebook ads are described in detail, including boosted posts, promoting a page, sending people to a website, increasing website conversions, getting app installs, and increasing app engagement. The guide aims to explain all the basics needed to get started with creating and managing a successful Facebook ad campaign.
Driving better ROI through Social Media-All about the ApproachBrandlogist
The article provides 8 tips for driving better ROI from social media marketing, including focusing on relevant target audiences rather than just numbers of followers, emphasizing tone of voice over share of voice, using social media to drive marketing campaigns, starting by listening to existing conversations, sharing and facilitating discussions, and choosing the right metrics like relevant engagement rather than just numbers. The author advocates treating social media as a way to build dialogue around your brand rather than just another marketing checkbox.
Digital has fundamentally changed the way brands behave, as well as the way they organize and optimize their marketing efforts. To be successful in connecting with people in the digital age, brands must adopt new habits and, in some cases, behave more like people themselves.
While the personalities of individual brands are varied and unique, there are commonalities across strong digital brands that can be identified as critical to success in the new marketing landscape. We looked at some of the most successful digital brands and idenfified seven shared traits across the board. Each day for the next week, we’ll uncover a new “habit” and explain its importance to brands.
Onramp Your Brand to Social MediaA_09_02_09Billy Franchey
This document provides a playbook for corporate marketers to succeed on social media. It introduces the SNAP framework - Seed, Nurture, Authenticate, Personalize. SNAP is not step-by-step, but each element must work simultaneously and feed each other. It starts by planting seeds for a trusted brand among an audience. The audience is then nurtured and cultivated in their online environment to spread the message virally. The message must be authenticated by communicating authentically in the audience's language. Personalizing the experience ensures the right message reaches the right person. Social media is in the business-to-consumer-plus-consumer-to-consumer space, allowing campaigns to thrive naturally and virally.
The document discusses using social media, specifically Facebook, Twitter, and LinkedIn, for lead generation. It provides tips on creating engaging content, using paid promotion features like promoted posts and ads, and tracking results. The key recommendations are to post mostly valuable content and focus promotion on content with clear calls-to-action. Tracking engagement and conversion metrics is important to measure the effectiveness of social media lead generation efforts.
Complete Guide to Working with Instagram Influencers - by #paidAdam Robles
This document provides a guide to working with Instagram influencers. It discusses recruiting influencers with authentic engaged followers, collaborating with them to create compelling sponsored content in their voice, confirming the campaign details like timing and disclosures, and analyzing the campaign metrics to measure effectiveness. The guide emphasizes developing trust with influencers and incorporating both the brand's personality and the influencer's authenticity for the most successful partnerships.
Niche social media sites in Business PurposeAnurup Das
Kaboodle.com is a social networking and shopping website popular among young females. Users can share information about products from any website, including style and fashion trends. While Kaboodle does not sell products directly, it directs users to merchant websites to make purchases. Brands can use Kaboodle to promote deals and coupons, sell complete product lines, and advertise on the site's discussion forums. However, brands should avoid content that is gender-biased, religiously or politically sensitive to avoid controversies.
The document discusses how customer evangelism, or word-of-mouth marketing, has evolved and increased in importance in the digital age. It explains how social media and online reviews have given customers a stronger voice and made their opinions more influential. The document also provides best practices for companies to ethically leverage customer evangelism, such as encouraging referrals, being transparent, and monitoring online conversations.
This Guide will take you thru the steps which will help you to sharpen your skills sets on enhancing your Social Media Marketing skills to explore business opportunities and increase your clients brand awareness thru strategic social media activites.
This document provides an introduction to social media and its value for businesses. It discusses how social media allows businesses to build and engage communities, move customers from liking to loving and defending a brand, and provides value beyond just marketing. Social media can help with content creation, customer service, product development, and other areas by providing a way to gain feedback and insights from customers. The document recommends businesses integrate social media into their overall marketing strategy in order to fully leverage its benefits.
The document appears to be a report on a student's academic progress, strengths, and areas for improvement based on various assessments. It includes the student's RIT score ranges from spring 2011 testing in reading goals, word analysis, comprehension levels, and literature response. The report also mentions teachers can access dynamic reports on subjects and includes a Lexile range for the student.
This document provides information about the FBISD 2013 Educational Technology Conference, including:
- The conference theme is "Leading & Learning with Technology: Mission Possible" and aims to help educators increase their understanding of technology's role in education.
- It will feature engaging sessions, speakers, and exhibits of state-of-the-art technology to provide learning opportunities for educators.
- The schedule provides details on the keynote presentation, breakout sessions on various technology topics, and general conference information.
The document is an empathy map for a hotel owner in Peru who is struggling to find and retain qualified managers. She offers competitive salaries but larger corporations attract employees with higher pay. She is unsure how to effectively evaluate candidates beyond academic qualifications to find those with the right soft skills and fit for the role. Her goal is to develop a better hiring process to identify managers who will stay long-term and help her growing business succeed.
This document discusses the opportunities and risks of nanotechnology. It describes several applications of nanotechnology in domains like food, agriculture, medicine, energy, and more. However, it also notes health and environmental risks are not fully understood due to lack of information. The document advocates applying the precautionary principle and producing new knowledge on nanoparticle toxicity through research to help manage these risks.
2007: Benjamin's House - Making Braille reading and writing fun for childrenJonathan Hassell
Presentation given by Jonathan Hassell (Accessibility Editor, BBC jam) and Nick Kind (Spark Learning) at Techshare 2007.
Covers: how Braille displays and audio content can transform a blind five-year old's learning; how Spark-Tinopolis created Benjamin's House as an eLearning game to help blind children to learn English and Braille literacy (both reading and writing); how we got Benjamin Zephaniah to contribute poems and be the host of the game; how we created an aurally compelling game world; how materials created
The document provides an overview of market failures and the role of government in addressing them. It discusses four main types of market failures: public goods, externalities, monopolies, and unfair distribution of income. For each market failure, it explains how unregulated free markets can lead to inefficient outcomes and why government intervention may be needed. For example, it describes how public goods pose a free-rider problem that prevents private markets from efficiently providing them, and how externalities cause the market to over- or under-produce goods due to costs and benefits not being fully reflected in market prices. The document aims to explain the economic rationale for government policies that address these various market failures.
Hai preso una multa o una cartella esattoriale?
Ecco il metodo migliore, veloce, professionale e più efficare per contestare una multa o una cartella esattoriale.
Un team di esperti nel settore ti seguirà passo passo dandoti una consulenza gratuita.
Sulfur has an oxidation number of +4 in SO2 and Na2SO4. Carbon has an oxidation number of +4 in CO32-. Oxygen has an oxidation number of -2 in all cases. Sodium has an oxidation number of +1 in Na2SO4. Nitrogen has an oxidation number of -3 and hydrogen has an oxidation number of +1 in (NH4)2S.
This senior project involves creating a combination SparksNotes and news-style video series summarizing and analyzing four novels: Romeo and Juliet, The Great Gatsby, Pride and Prejudice, and The Kite Runner. The objective is to indirectly teach younger high school students about English literature and show the creator's learning over high school, with a focus on different literary elements in each book. The project will entail watching movies, writing scripts, recording with a green screen, editing, and using resources like a mentor, internet research, iMovie, and the source books.
The chapter discusses the costs of production for firms and how they vary over time. In the short run, when certain inputs like plant size cannot be changed, firms face fixed costs that do not vary with output as well as variable costs that change based on production levels. As more output is produced, marginal costs may initially fall but will eventually rise due to diminishing returns. In the long run, when all inputs can adjust, firms experience different costs based on economies and diseconomies of scale. The chapter aims to explain how production costs are related to the scale of operations.
All content posted online is automatically protected by copyright laws, even without a visible copyright symbol. While logos are not required, the site content remains protected. It is important to obey copyright laws and avoid infringement by getting permission to use others' work, linking only to approved sites, and publishing only information allowed by your district's policy like non-identifying student work with parent approval.
This document describes an experiment to investigate the relationship between the volume of water in a rectangular tank and the period of seiche waves. The experiment involved recording video of standing waves formed in a tank when shaken, for different water volumes. Position-time graphs were plotted from the videos and fitted with sine curves, and the period was calculated from the curve parameters. The results showed an inverse relationship between the period squared and volume, as predicted by theory. The experiment aimed to understand how seiche waves are affected by water depth and volume.
Vivimos en un universo relativista y cuántico que comprendemos con dificultad...Roberto Conesa
Un estudio de la Universidad de Missouri reveló que los niños nacen con conocimiento intuitivo de conceptos básicos de física como la gravedad y la continuidad de los objetos. Sin embargo, teorías físicas más avanzadas como la relatividad y la mecánica cuántica son inconcebibles para el cerebro humano debido a que sus predicciones van en contra de la intuición y no pueden ser representadas visualmente. Incluso los expertos en física admiten que es difícil comprender completamente estas teorías a nivel matemático.
This document provides an overview of microeconomic concepts related to household and firm behavior. It discusses three key topics:
1) Household choice, including the determinants of household demand and the budget constraint that limits household choices based on income, wealth, and prices.
2) Firm behavior and the assumptions of perfect competition and perfect knowledge that are used to study firm decisions.
3) Equilibrium in competitive markets and how prices are determined when supply equals demand under perfect competition.
The future of social entrepreneurship & crowd fundingYoomoot
David Smuts, Social Entrepreneur on a mission to empower people, F ounder and CEO of Elexu which is a social network that meshes online competitions with reality TV to help provide people with access to the requisite funding, information or contacts they need to pursue whatever aspiration they have. His life experiences include being a psychotherapist, a political advisor, business executive and chairman of the South African chamber of commerce in London.
This chapter discusses extensions of demand and supply analysis including simultaneous shifts in supply and demand. It explains how simultaneous changes can lead to indeterminate effects on equilibrium price and unambiguous changes in quantity. The chapter also covers price controls, quantity restrictions, and other government policies that interfere with market prices and quantities. Examples are provided to illustrate key concepts like rationing and shortages that can result from price ceilings.
The document summarizes what brands can expect from using Facebook based on research of over 600 brand Facebook pages. It finds that Facebook is effective for outbound communication and creating goodwill but less useful for gathering customer feedback or peer-to-peer engagement. To get real business outcomes from Facebook, brands need to move beyond counting likes and fans by providing opportunities for customer interaction, identifying trusted voices, and fostering online communities.
This document provides an overview of social commerce and how brands can leverage influencer marketing and social media features to drive online sales. It includes expert advice from digital marketing professionals on how social commerce has helped various D2C brands engage customers and increase sales. Key topics covered include what social commerce is, how brands are using it to improve the shopping experience, the benefits of influencer marketing, and the future potential of social commerce.
Why you need social media for your businessMapplinks
Social media provides several benefits for businesses including brand building, marketing, sales, customer service, advertising and more. It allows businesses to engage with customers, build awareness of their brand, drive traffic to their website, generate leads and make sales. With tools that enable targeting specific audiences and measuring results, social media is a cost-effective channel for businesses of all sizes. It also provides a way for businesses to promptly respond to customer queries and issues, strengthening customer relationships and trust in the brand.
Social media strategies for small business notes pagesAntoinette Raynes
This document provides an overview of social media and how businesses can utilize various social media platforms. It begins with definitions of social media from different sources and discusses how social media allows for conversations and relationship building. Examples are given of companies using YouTube, Facebook, Twitter, and LinkedIn effectively. Setting up business pages on these sites and using applications, videos, discussions and other features are outlined. The key benefits for businesses are increasing customer reach, generating sales and profits through social connections. The conclusion emphasizes starting small with one platform and having conversations to build relationships.
Social media marketing services are becoming increasingly important for businesses. The document discusses how social networks have massive user bases, with Facebook having 665 million daily users and Twitter having 288 million monthly users. It provides statistics showing that spending time on social media can increase exposure and lead to new business. Examples are given of large companies like Ford and Kraft that have successfully used social media marketing. The document concludes by outlining three social media marketing plans for businesses that include setting up and maintaining presences on Facebook, Twitter, blogs, YouTube, Pinterest, Instagram and Vine.
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Welcome to The Beginner's Guide to Social Media!
"Social media" is a way for people to communicate and interact online. While it has been around since the dawn of the World Wide Web, in the last 10 years or so we've seen a surge in both the number and popularity of social media sites. It's called social media because users engage with (and around) it in a social context, which can include conversations, commentary, and other user-generated annotations and engagement interactions.
Source: http://moz.com/beginners-guide-to-social-media
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2. CONTRIBUTORS
Tim Putnam Marcus Whitney Matt Sullivan
Vice President of Client CTO and Co-Founder Client Services Manager
Services at Moontoast of Moontoast at Moontoast
twitter: @thetcp twitter: @marcuswhitney twitter: @matt_sullivan
Brad Posey
User Interface Designer
at Moontoast
twitter: @bradposey
3. TABLE OF CONTENTS
F-Commerce Is the First Frontier of Distributed Social Commerce 4
The Economic Drivers of Facebook Commerce 5
Finding Success With the Facebook Conversion Funnel 6
The Facebook Fan Engagement Spectrum 9
The Anatomy of a Fan (infographic) 14
So What’s This EdgeRank Thing All About? 17
Content Drives Facebook Commerce 19
Social Media Listening on Facebook 20
4. F-COMMERCE IS THE FIRST FRONTIER
OF DISTRIBUTED SOCIAL COMMERCE
S ocial Networks, Content Networks and
Smartphones are empowering consumers
to find, research and transact with your brand in
But you can’t be successful without
understanding the rules of engagement, and
believe me… there are rules. Understanding
ways never before possible. And consumers are concepts like EdgeRank, The Fan Engagement
choosing to use their new found power. Spectrum, Facebook’s Economic Drivers, and
what the conversion funnel looks like in Facebook
Distributed Social Commerce is how you will are critical to your success in F-Commerce. So is
meet your consumers where they want to be met, having the right tools.
and deliver the offers that they want from you,
before your competitors can. There are many brands who have been using
F-Commerce with great success in Music,
Facebook has enabled people to build and Publishing and Retail. To be successful with
maintain relationships with other people and F-Commerce, it is imperative that the commerce
brands in a way that no online platform before element is seamlessly integrated with a solid
it has. Facebook learns about us through our social media strategy. Brands we have seen that
interactions with other people and brands, and are owning F-Commerce have great engagement
keeps us engaged by never looking the same with their fans and are having real conversations
when we visit it. We, the Facebook members, with their communities. Commerce is now being
are rewarded for contributing to the collective used as a rewards tool.
intelligence of Facebook with likes, comments
and shares, with more relevant content in our This is a new era.
news feed and better suggestions for friends we
should request and brands we should like. It’s an Consumers are very much in control and they are
amazing system. dictating where they will engage with a brand.
Many brands are now advertising their Facebook
Imagine now harnessing that collective intelligence, Fan Pages instead of their websites. Social Media
with the goal of finding and serving your most Marketing was yesterday (if you can believe it),
valuable customers. That’s what F-Commerce is and Distributed Social Commerce on Facebook
all about. is Now. Seize the day!
4 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
5. THE ECONOMIC DRIVERS OF
FACEBOOK COMMERCE
W e are trying to make this as simple as
possible, friends.
their info) with the offer? You’ll have to try lots
of offers to find your sweet spot, so don’t get
jaded if the first one or twenty don’t work. This
No business is easy. There are always factors is a learning process, and once you nail it, it’s
beyond your control that can impact how well a great revenue stream and low-cost customer
things will go for you in your business. And then acquisition channel.
there are the drivers. We keep pointing to the
drivers, because they give you a simple way to Placement - How did you integrate the offer into
assess your opportunity, and your performance your brand’s social experience? Will fans find
against your opportunity. it? Is it surrounded with social triggers that can
inspire sharing? Did it come across as relevant
In our experience, there have only been four (4) with the surrounding content? Did it appear
key drivers that we have had to measure, both at an ideal time to drive the most traffic? All of
qualitatively and quantitatively, to determine how these things matter big time when it comes to
successful a social commerce campaign can be, seizing the opportunity of your Social Commerce
and how well we’ve actually done. Behold: campaign.
Audience - Qualitatively, you need to understand Virality (new word, gotta love the Interwebs) –
how engaged your audience is and what How easy and compelling is it for the offer to
their threshold for buying directly from you is. be shared, thus expanding the audience and
Quantitatively, you need to understand how growing the overall opportunity.
many of your total audience you are able to
actually reach. Both of these can be determined These are the only things that we focus on
(approximately) from previous social interactions when working with partners to build great Social
and marketing conversion metrics. Moontoast Commerce campaigns. Keeping it simple
helps you get concrete results by monetizing lets you measure and improve towards Social
directly, to add another dimension to the data Commerce excellence, which we all want. So let’s
points around your audience. But Moontoast keep it simple friends, focus on the drivers.
(or anyone for that matter) can’t monetize a
disengaged audience, or an audience too small Have you been measuring your drivers? If so,
to get meaningful results from. how do you think you’re doing? Let us know.
Offer - What are you offering? Is it compelling?
Does it have game dynamics tied to it to motivate
your audience to engage (buy, share, give you
5 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
6. FINDING SUCCESS
WITH THE FACEBOOK
CONVERSION
FUNNEL
Now that we understand the Economic
Drivers of Facebook Commerce, let’s talk
about the Facebook conversion funnel.
6 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
7. T he keys to leading a person from casual
user to Liking a page, and through making
a purchase, lie in having a solid social strategy
turn, your community will grow. We believe
authenticity, consistency, and great content
that encourages a reaction are big drivers in
and compelling offers that your community gets developing a community. Posts with photos and
excited about. So how can your organization use videos encourage sharing, and therefore expand
those, regardless of size, to be successful in your a brand’s reach. An authentic brand voice will
own efforts? build trust, leading the casual brand fan to have
a deeper sense of personal ownership which
Let’s take a look at the following factors and how makes them pay more attention when your
they can be applied to marketing on the world’s updates crawl down their news feed.
largest social network:
Getting Direct
Liking with Limited So you have a community. Your fans are your
Why is Black Friday so popular? Because a fans for a reason. They like your products, your
limited quantity of product is available for a great customer service, your stores, your marketing,
price. There’s only so much of it to go around, so and any number of other things. You are the
people freeze their bums off outside of Target at authority on your brand and your fans want to buy
3:00 in the morning just to get a $20 toy. Scarcity from you.
is a powerful tool.
Why deny them that? Take out the middle man
What do you have that’s scarce? Maybe you and go where your fans are gathering. That
have an awesome backlog of merchandise that’s way, you’re in control of the experience. Fans
been collecting dust in the warehouse for years. appreciate that experience much more than just
The fewer, the better. This is what drives impulse buying your wares at a big box retailer.
buys in social commerce. If your customers know
they can’t get it anywhere else and there’s only a
handful left, they are much more likely to buy. Facebook Commerce is not
Scarcity will attract new Likes (and customer about constantly posting
acquisition) as word of the offer spreads.
your products or services
Quality Over Quantity
Popularity is a tricky thing and a little relative. A
to your Fan Page. It’s about
brand with 20,000 fans on Facebook is popular building a community...
compared to one with 100 fans, but pales in
comparison to the brand with 20 million fans.
This is a big factor in the conversion funnel.
It’s really about what you do with your fans and People buy from the source because the sense
less about how many you have. Do you think of trust is very high. A great social experience
a brand like Timberland is any less effective at that ends with a sale builds affinity and is an
accomplishing a social commerce goal than opportunity for brands to build repeat business.
Coca-Cola just because they have only 425,000 Note I said “experience”. The experience flows
Facebook fans compared to Coke’s 32 million? all the way from the initial introduction to the offer
through the message a person receives after the
Engage with your fan base and continue to transaction. Be solid here and you will see that
offer a unique and awesome experience. In person again.
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8. Friends get Benefits When it comes to Facebook Commerce, you
It’s simple; reward your fans for being loyal to your need to just keep at it. Your fan base is built over
brand. Think about what you are a fan of. What time, and the best way to build that base is by
makes you feel appreciated for being a fan? staying top-of-mind. This can be in the form of
polls, photo caption contests, giveaways, quotes,
This doesn’t have to cost you a fortune. In choosing a fan of the day, anything that gets your
fact, many of the best rewards are simple and fans involved.
affordable. Wufoo is famous for sending thank you
cards to random customers. What does that cost Facebook Commerce is not about constantly
them per card? Less than a buck? posting your products or services to your Fan
Page. It’s about building a community that, when
Get creative! The best part about social the time is right, is open to doing business with
commerce, and Facebook Commerce specifically, you. When used well, the Facebook conversion
is that it’s completely open to interpretation. There funnel is a loop. By being smart with the offer and
are no rules, but there are things that just work. providing a great experience along the way, you
Find what works for your brand and make it a part can train your audience to expect to shop through
of your overall strategy. your Facebook page.
Be Regular Now go. Be awesome.
The key to success in any endeavor is
consistency. As Woody Allen said, “Eighty percent
of success is showing up.” We think that number
is even higher.
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9. BRAND
THE FACEBOOK FAN
ENGAGEMENT SPECTRUM
9 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
10. L ikes and comments. That’s the first thing we look at when someone asks
about engagement on Facebook, right? Okay, maybe community size, then
Likes and comments. The truth is that measuring community engagement on
Facebook is much deeper and more complicated than that. Let’s take a look at
what engagement looks like from a numbers perspective, then drop some ideas
on how to get better and more repeat interaction with those beautiful people who
have publicly told your brand, “Hey brand, I like you.”
Engagement by the Numbers
Our numbers match up with other analysts pointing out that community engagement on the whole
sits a little over 3%. That means that out of all of a brand’s fans, each post might have 3% of their
audience engage with it. And that’s if it’s a GOOD post. Of course there are things you can do to
bump up your EdgeRank, which helps your posts to be seen by more people, but we’ll assume
you, as a social media marketer, are doing a pretty stellar job talking to your community. 3%. Not
necessarily the same 3% with each post, but 3%. It varies by community, but 3%.
There is a fascinating series of blog posts by Michael Wu over at lithosphere.lithium.com about
looking into deeper metrics to find superfans within the engagement spectrum on Facebook. He
takes a look at things like comment thread depth, repeat interactions within the same post, timing
and velocity of those interactions, and Facebook as a community for brands verses a social
network…that is, pre-established relationships (social network) vs. opportunity for relationship
growth through engagement (community building). Several of his stats stand out:
30% of active fans reengage with Only 9.6% of fans return to the same
fan pages. That means 70% of fans conversation on a fan page. 90.4% of
post once to a brand page and never active fans post once in a thread and
return. never return to the conversation.
He points out that, while social, Facebook is not inherently designed to be a relationship building
website. Because the news feed falls down the page so quickly, it’s very difficult to create and
maintain meaningful conversations. From that view, a 9.6% return rate makes sense (and even
sounds a little high).
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11. The Case for Facebook Commerce as a Relationship
Sustainability Tool.
We talk a lot about rewarding fans for publicly saying they like you. The process of liking a brand
is not difficult. A button falls in front of you and you click it. But the emotional high five that comes
along with it, we think, is highly underrated by brands.
We get so caught up in the number of fans we have that we forget these are PEOPLE who are very
much alive. We have the opportunity to superserve them because by Liking us, they have also
admitted they’d like to be entertained by us or learn from us or be treated like VIPs by us. It’s a
remarkable opportunity.
The Fan Engagement Spectrum
We believe communities can beat 3%. First we have to look at a brand’s audience and how fan
behavior and engagement travels through various engagement levels. We believe in a Leap 5
social commerce philosophy. What we mean is there are 5 types of fans which are at different
levels of engagement.
• Superfans
• Purchasing fan
• Advocate fan
• Engaged fan
• Potential fan
The Path to Superfan Starts with Reach
1. Reach (Potential Fan Opportunity) – A key to growing your base in any medium is reach. Quality
of channel is also critical, but the Social Graph creates an efficient, high quality, word of mouth
channel. So the key here is measuring and growing your reach constantly. Key metrics include:
• Monthly Active Users
• Total Fans
• Total Fan Network Size
• Count of Shares, Likes and Comments per post
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12. We get so caught up in the number of fans we have that
we forget these are PEOPLE who are very much alive.
2. Interaction (Potential Fan -> Engaged Fan) – Once a fan has chose to “like” the brand, they must
be driven to engage. Key metrics include:
• Plays
• Page Loads per fan
• Count of Shares, Likes and Comments per fan
3. Conversion (Engaged Fan -> Purchasing Fan) – After engagement, ROI becomes critical.
Driving sales from impressions and cart building are key metrics to watch:
• Conversion from Impression
• Conversion in cart
4. Revenue & Referrals (Purchasing Fan -> Super Fan) - The power of Social Commerce is
empowering fans to promote the brand to their networks, as well as making it effortless to have
great buying opportunities over and over. Super Fan metrics to watch are:
• Average Cart Size by fan
• Frequency of purchase by fan
• Total sales by fan
• Referred members by fan
• Referred buyers by fan
We believe the tools are there – Facebook has built-in engagement and what they don’t have, they
let you link to. Tools + Caring + Consistency = Relationship Building. Here are the ways we engage
fans on Facebook:
• Surveys – ask your community questions – do you like this or this? Don’t be afraid to go off-
topic and speak to current events. The conversation does not have to be exclusive to your
brand.
• Photos – share photos of live events, behind the scenes at the office, photos that prompt
comments (what do you think of this?), and photos of new products. Ask questions in the
title or description of the photo and participate in the comment thread – answer questions or
comment back multiple times as your community comments.
• Videos – Use a similar strategy to photos…or take a queue from the Old Spice Guy and make
custom videos for specific users in your community based on a question they ask.
12 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
13. • Comments – Comments are what started social. Each piece of content created can have
comments. Use them. Jump in to your community’s posts and comment on them. Then react
and interact with comments on your own wall. We’re aiming for conversation that takes the
relationship to a deeper level.
• Free Downloads – offer communities something for free. Free is the first step toward
commerce, you know. Some of our most viral campaigns have been free offers that let people
discover new offers from their friends. Friend-to-friend marketing is the essence of social.
• Commerce – You signed up for Rue La La or Gilt Groupe, didn’t you? You want that discount.
You crave the well-fashioned sales opportunity and limited quantity. You want to receive
notices every day of what the next sale is shaping up to be. Learn from the wave of discount
retail sites and implement similar strategies to your Facebook page.
The case for Facebook commerce sneaks in there when you empower your Facebook page to
reward those fans with great offers. That could be deep discounts, items only sold to Facebook
fans, limited edition or autographed items, etc. Teach a community to show up every Tuesday at
10a.m. for a deal, and you’ll reach an entirely new level. Commerce is a great way for a Facebook
fan to get a payoff. Suddenly, it’s worth it. That emotional high-five got them in the door. That’s
when you push the pedal to the floor and build affinity.
To Sum Up
At the highest level, fan count (Liking a page) is not a good metric for engagement. Community
engagement (likes and comments) on average sits around 3%. To increase interaction with the
fan, utilize different types of content to drive conversations that deepen the relationship with the
community and drive potential fans to superfans. Introducing commerce as part of your overall
social media strategy is a fantastic way to reward fans and create buzz about your Facebook page.
This all requires an understanding that the world we live in today makes it easier than ever to have
real relationships with global customers and to increase brand affinity. Treat customers well and
word will spread.
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14. 14 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
15. 15 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
16. 16 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
17. SO WHAT’S THIS EDGERANK
THING ALL ABOUT?
M arcus was on a social media panel with the
top execs in the industry discussing social
commerce and the conversion of Likes in to
The first is affinity. Basically, if you spend more
time talking with certain friends on Facebook by
posting to their wall, your affinity with those friends
dollars. One topic he brought up was Facebook will be stronger.
EdgeRank. It’s not exactly water cooler talk, so
we’ll explain the basics here. The second factor is what Facebook calls weight.
Weight is essentially the level of interaction a piece
When you view your wall in Facebook, the of content gets…for example likes and comments.
default view shows you “Top News”. This is not The third factor is the age of the post. Over time a
necessarily a live stream of updates from your post’s relevance decays.
friends. Since the average Facebook user has 130
friends, plus any pages they’ve liked, all of those For brands, being seen on Facebook is obviously
“content creators” are competing for a spot on incredibly important. What Facebook has done
your wall (how do you like that ego boost?). with EdgeRank encourages all content creators
(Friends and Pages/Brands) to be engaging.
What “Top News” displays is the result of the Based on the criteria EdgeRank considers, some
EdgeRank algorithm which selects what Facebook suggestions to increase your edge are:
thinks you will find the most engaging, and then
delivers that edited news stream to your wall in the 1. Be engaging. Don’t oversell, but become part
Top News display. (Note: To view a live feed you of the daily conversation within the Facebook
can simply click “Most Recent” at the top of the community. Ask questions that encourage
wall next to “Top News.”) responses (comments).
So the question for anyone who wants to appear in 2. Be a media mogul. Adding photos and videos
as many Top News feeds as possible is, “How do to your posts require people to click to view. These
I get my posts placed in the top news feed?” And clicks increase your weight.
that, friends, is where EdgeRank comes in.
3. Be consistent. Since a post’s relevance
EdgeRank looks at several factors to determine declines over time, posting regular content will
what posts will show on your Top News feed. keep the conversation fresh.
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18. ue we de
AFFINITY (ue ) WEIGHT (we ) TIME DECAY (de )
If you spend more time Weight is essentially the level Over time a post’s relevance
talking with certain friends on of interaction a piece of content decays, thus making it less
Facebook by posting to their gets. (for example likes and important and pushing it down
wall, your affinity with those comments). the feed.
friends will be stronger.
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19. CONTENT DRIVES
FACEBOOK COMMERCE
W e hear you. “We sell merchandise. We
aren’t in the content business!”
This means you have to post consistently without
being the annoying brand fans hide from their
streams. Post enough to stay top-of-mind with
These days, though, everyone is in the content your fans, don’t let them forget you’re there, but
business. If you have a presence on the web, remember that you are only a small part of why
you are creating content. Your website copy, your fans are on Facebook.
your blog posts, and your Facebook Fan Page
updates are all forms of content. Be Authentic
Each brand has its own voice. If you’ve found
As a brand, what’s your ultimate goal in creating yours, congratulations! Use that voice to guide
this content? To drive sales, of course. But we your content strategy on Facebook and beyond.
all know that you can’t just create blog posts or Before posting, think about why your fans follow
status updates hawking only your products and you. What are you trying to accomplish with this
expect quality leads. Your content needs to be update? What update would resonate with your
interesting, engaging, and keep your audience fans? Allow the answers to these questions, your
wanting more. fans, and your brand voice to guide you.
Even then, the content you create on Facebook Be Fun
is a little different from the copy on your website Seriously, don’t over think this one. There are too
or those long blog posts. How can you use many other things to worry about when it comes
content on Facebook to your advantage when it to your brand. Just have fun with it. Updates can
comes to driving sales? be in the form of photo caption contests, polls,
behind-the-scenes videos of your operations,
Be Regular anything that gets your fans involved and lets
As you know, when it comes to your Facebook them see what you’re all about.
Fan Page, your content needs to live in the
News Feed. The Facebook News Feed moves Follow these three “rules” and your fans will be
fast and, like a new car driving off the lot, engaged with your content. When the time is right,
your update begins losing its value almost this will allow you to sprinkle in targeted offers to
immediately. We have found that posts are your loyal fan base. And since they are actively
relevant for up to 60 minutes. After that, it’s following your consistent, authentic updates, they
pretty much run its course. will be ready to jump at the opportunity.
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20. SOCIAL MEDIA LISTENING
ON FACEBOOK
20 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
21. It’s easymedia strategy andinfocus on
social
to get caught up your
executing killer content, dreaming up
community and you just start dropping in stores
trying to game them for transactions, you’re
brand is kind of a jerk.
engagement plans that would make
Listening is Step One
Nine Inch Nails swoon, and debating At Moontoast, we empower brands to extend
about the perfect time to send out a their e-Commerce reach into the social stream.
Facebook post. In fact, these days it’s Transactions are very important. We understand
too easy. Let’s face it, social networks the bottom line. But we also have the obligation to
move at the speed of now. It’s no advise our clients how best to weave commerce
wonder that at 6pm on a Friday you into the social stream. We want brands to win at
feel like you’re running to stand still. social. We want brand authenticity to trickle down
from the top. And so we want brands to listen
to what their communities are saying, good and
So take a breath for a minute. Relax. Do you hear bad, and then show the community that you hear
that? That’s the sound of hundreds of millions them.
of people buzzing away about a vast array
of subjects on one of the neatest technology Listening means you have a chance to give
platforms of our time. And it presents brands with people what they want from your brand, be
an unequaled opportunity to listen. it a product or an experience. You have an
opportunity to ask questions and receive real
By this point, many brands get this…and many (free) feedback by people who have publicly told
don’t. Facebook (and other social networks) has the world they like you. Listening also means you
personalized what was, for the past 20 years have a chance to very quickly correct or make
or so, a commerce landscape dominated by right on an issue that your community might be
companies who didn’t have to be personable. complaining about.
Online commerce started out the same way.
Then through comments, and especially now Until you open this relationship as a two-way
through social networks like Facebook and street, your community probably isn’t ready for
Twitter, a bad buying experience or a customer commerce.
support issue gone bad can spread like wildfire
through social media. So can great experiences. Perfect is Boring
Perhaps no one articulates this better than our It’s tempting to want things to be perfect before
friend Gary Vaynerchuck in his book The Thank letting the world see it. The painter Paul Gardner
You Economy (highly recommended). said, “A painting is never finished, it just stops
at an interesting place.” Social campaigns are
Now that word-of-mouth can spread virally, similar. As soon as a social media campaign
brands have a fantastic opportunity to engage is live, you have already lost control. Your fans
with people on a scale that we’ve never seen will mold a campaign into the most interesting
before. Why does this matter to eCommerce? shapes you can imagine. Social media managers
Because if you don’t have a dialog with your can do their best to lead the campaign to its
21 | The Fan Brand’s Guide to Facebook Commerce Tweet This E-Book
22. destination, and when you get to that destination, When commerce is introduced to a trusting
odds are that the people in your community have community, it can be a win-win. People come to
surprised you. People are smart. They love to be expect great or exclusive offers as rewards for
a part of something big. showing their affinity to a brand. Brands deepen
their relationship with people, increase customer
A great social media campaign starts with acquisition, and add to the bottom line, to boot.
understanding a community…their wants…their
complaints…their triggers…those are things Listen to what your community likes (or doesn’t
that help shape the most effective social media like) from your commerce offerings. Use the built-in
campaigns. And that starts with listening. tools on Facebook such as comments, likes, and
surveys. Can you offer better products or greater
Listening also carries through the entire discounts? Can you improve the message in the
campaign. Once you throw a campaign out into notification a customer receives? All throughout
the world, someone might find a flaw or it might the engagement and checkout process there is
not go the way you hoped. That’s okay. Perfect is opportunity. So listen. People are smart. Learn
boring. Unexpected turns give you an opportunity what your community wants. Teach them you can
to show the community you’re listening. be trusted because you are listening.
Commerce with Ears
We learn with each campaign. We get ideas for
the next one. We respond to issues. We grow.
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