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Gs100 the story behind the numbers
The document discusses the GS100 survey of global IT and business process outsourcing providers. It provides an overview of the 2010 survey results, including geographic coverage, industry sizes, revenue growth from 2008-2009, new customer contracts by size and sector, global delivery locations and headcounts, top employers, and common management practices. A model for service providers emphasizes customer maturity, global delivery maturity, services portfolio breadth, and management excellence.
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Gs100 the story behind the numbers
- 1. 0011 0010 10101101 0001 0100 1011 GS100-The Story Behind the Numbers 0011 0010 1010 1101 0001 0100 1011 Ed Nair, Editor, Global Services 1 2 Global Services (A Cybermedia Brand) . Rights reserved. 4
- 2. Agenda 0011 0010 10101101 0001 0100 1011 • The Reset Economy and Outsourcing 1 2 • The GS100 Survey- Through the Numbers • GS100 Model for Service Providers Global Services (A Cybermedia Brand) . Rights reserved. 4
- 3. The Reset Economy 00110010 1010 1101 0001 0100 1011 • Outsourcing market still robust in 2008, bottomed out mid-2009 1 2 • Recovery begins • New behaviors, new agenda ……some call it 4 ‘the new normal’ • Service providers adapt to the new normal Global Services (A Cybermedia Brand) . Rights reserved.
- 4. The GS100 Survey 00110010 1010 1101 0001 0100 1011 • The GS100 List recognizes leadership amongst global ITO and BPO providers 1 2 • Based on both quantitative and qualitative data collected on opt-in basis. Exhaustive 4 survey • 5th year under this brand, done in collaboration between Global Services and NeoAdvisory (formerly neoIT) Global Services (A Cybermedia Brand) . Rights reserved.
- 5. GS100 Survey-2010 0011 00101010 1101 0001 0100 1011 Global Coverage 2 5 1 9 9 37 US and Canada India 6 China 4 Europe Latin America 33 Asia Global Services (A Cybermedia Brand) . Rights reserved.
- 6. GS100 Survey- 2010 00110010 1010 1101 0001 0100 1011 Significant Sample 45 40 1 2 35 30 25 20 % Number of Companies 4 15 10 5 0 $ 1M to $ $10M to $100M to $ $1B + 10M $100 M 1B Global Services (A Cybermedia Brand) . Rights reserved.
- 7. GS100 Survey-2010 0011 00101010 1101 0001 0100 1011 Coverage in terms of industry size(in $M) Total 1 2 1B+ 100M-1B Aggregate Revenue 2009 (in $M) 4 10M-100M 1M-10M 0 20000 40000 60000 80000 Global Services (A Cybermedia Brand) . Rights reserved.
- 8. The Growth Story 00110010 1010 1101 0001 0100 1011 70000 58999 60000 49810 2 50000 40000 30000 2008 (in $M) 2009 (in $M) 1 4 20000 1229812917 10000 48 55 1237 1393 0 1M-10M 10M-100M 100M-1B 1B+ Global Services (A Cybermedia Brand) . Rights reserved.
- 9. Revenue - Geographies 00110010 1010 1101 0001 0100 1011 100% 3 1 2 1 7 10 9 90% 14 80% 25 27 18 29 2 70% 1 5 Australia 60% 4 5 7 Japan 50% Asia EMEA 40% 4 Latin/ South America 30% 60 62 57 North America 52 20% 10% 0% 1M-10M 10M-100M 100M-1B 1B+ Global Services (A Cybermedia Brand) . Rights reserved.
- 10. Contracts : TheLifeline of the Business 0011 0010 1010 1101 0001 0100 1011 Contracts in 2009 AREA ITO BPO 1 2 COMPANY SIZE 1M-10M 10M-100M 100M-1B 1B+ 1M-10M 10M-100M 100M-1B 1B+ # OF COMPANIES 13 32 45 15 13 32 45 15 CONTRACT SIZES Less than $50M 197 1203 6260 396 76 337 2404 534 4 $51M-$99M 10 26 52 16 51 1 44 52 $100 M- $ 299 M 0 6 8 0 0 4 10 ITO BPO 1Q2009 141 101 40 2Q2009 148 118 30 3Q2009 140 108 32 4Q2009 168 110 58 Total 597 437 160 Source: TPI Index Presentations Services (A Cybermedia Global Brand) . Rights reserved.
- 11. ITO- New Customers 00110010 1010 1101 0001 0100 1011 Other IT Consulting 2 Strategic Outsourcing IM OPD 1M-10M 10M-100M 100M-1B 1 4 1B+ ESO EA ADM 0 500 1000 1500 2000 Global Services (A Cybermedia Brand) . Rights reserved.
- 12. BPO-New Customers 0011 00101010 1101 0001 0100 1011 Industry-specific BPO KPO 1 2 PO/ Supply Chain 1M-10M 10M-100M Call/ Contact Center 100M-1B 4 1B+ HRO FAO 0 100 200 300 400 500 600 Global Services (A Cybermedia Brand) . Rights reserved.
- 13. Global Delivery- Countries& Headcount 0011 0010 1010 1101 0001 0100 1011 • Top 10 • India is larger by Country Total several orders of India 514157 magnitude. 1 2 Philippines 97740 United States 42808 China 34672 • Next 5 locations Canada 32690 include Ukraine, 4 England/UK 23494 Brazil Germany 10213 9269 Russia, Belarus, Chile and Sri Lanka. Australia 8544 • 32 countries in all Mexico 8412 Global Services (A Cybermedia Brand) . Rights reserved.
- 14. Human Resources 0011 00101010 1101 0001 0100 1011 1400000 1265403 Top 10 Employers 1200000 1172814 Tata Consultancy Services Limited Infosys Technologies Limited 1 2 1000000 Wipro Technologies 800000 Computer Sciences Corporation 600000 Convergys Corporation 4 Sitel Operating Corporation 400000 HCL Technologies Ltd. Aegis Limited 200000 133096 Genpact Limited 0 Stream Global Services Total Headcount- Total Headcount- Employees Added 2008 2009 in 2009 Global Services (A Cybermedia Brand) . Rights reserved.
- 15. Management Practices 0011 00101010 1101 0001 0100 1011 • Proprietary employee assessment system, career development system, certification 1 2 and training • Use of technology to manage risks 4 associated with labor and non-labor operations costs. Over 70% have a system for production control where cost of services, projects and back office is registered. Global Services (A Cybermedia Brand) . Rights reserved.
- 16. Management Strategies 0011 00101010 1101 0001 0100 1011 • Monitoring mechanisms include tools such as internal and external audits, dashboards, 1 2 quality score cards, management reviews etc. 4 • A few use online HR systems to statistically predict and analyze labor costs. Global Services (A Cybermedia Brand) . Rights reserved.
- 17. The GS100 Model 00110010 1010 1101 0001 0100 1011 Customer Management Maturity Excellence GS100 1 2 Global Deliver y Maturity Ser vices 4 Portfolio Breadth Global Services (A Cybermedia Brand) . Rights reserved.
- 18. For more information………… 00110010 1010 1101 0001 0100 1011 www.globalservicesmedia.com Ed Nair 1 2 4 Editor- Global Services ed@cybermedia.co.in 1-678-665-6005 NJ Global Services (A Cybermedia Brand) . Rights reserved.