This document discusses challenges with retrieving forensic images from cloud service providers Amazon EC2 and Rackspace for forensic analysis when access to the cloud account is lost. It provides recommendations for regaining administrative access and outlines procedures used by Amazon and Rackspace to export images from customer accounts for forensic purposes, noting they can be technically and logistically difficult. The document also discusses challenges of exporting images across multiple geographical zones and techniques for moving large forensic images out of EC2 using splitting and S3.